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El Cid Castilla Beach Hotel

3.5 of 5 Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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El Cid Castilla Beach Hotel
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1,425 reviews from our community

Traveler rating
    607
    423
    227
    106
    62
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501
375
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38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
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  • All months
    (1425)
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    (460)
  • Jun-Aug only
    (277)
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    (202)
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Montreal, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

Went to El Cid, Mayan Riviera and was pleasantly surprised. Initially needed room upgrade to new complex but food was good and even went swimming with whale sharks. Not many places in the world you can do that. Kids when to town shopping and was hustled by guy who took silver chain into back to adjust clasp and came out... More 

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Mexico City, Mexico
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Since 1992, I know that Cid Resorts as the best Hotel on Mazatlan….. 22 years ago, my National Water Commission’s friends had a Technical Congress. Today, I visited Cid Resorts for second occasion with my wife. She’ assisted to Landin Annual Convention (500 persons),,,,,, this occasion was on December 1 to 5’ 2014. Well, well…. I liked rooms, restaurants (La... More 

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Jorge E, Thank you for choosing El Cid Castilla Beach Hotel at Mazatlan. We are thrilled to hear that your experience at our property was to your satisfaction I have shared your comments with my team particularly with Alejandro Rangel y Diego Tirado and the waiter’s associates. They love to hear that their efforts do not go unnoticed and... More 

Swift Current, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Resort was clean, food delicious, staff accommodating for the most part. Time share Hawks were a pain. We upgraded but still didn't have wifi in our room, unless you paid even more. Shuttle to sister resort- marina was great, also across street to country club had great ala carts as well. Beach was fairly flat, great for walking along way,... More 

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear GmaCathy, We appreciate hearing from our guests and sincerely remarks on the great service, that you liked our a la carte restaurant, our sister’s hotels and cleaning resort. I am terribly sorry that your hotel experience while at our hotel was below your expectations and will certainly work on correcting the areas of deficiency that you point out. While... More 

Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The El Cid hotels in Mazatlan give great opportunity to all different tastes, with many restaurants, a golf course, marina, secluded pools, conference center and daily events. Choose the right hotel in the complex to suit your tastes.Hotel El Moro is quite with secluded pools, beach access and fine dining in the La Concha and La Cascada restaurants. El Cid... More 

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear DonSchilling, Thanks for noticing everything and for taking the time to share your experiences of your stay in El Cid Resort. I am very happy to read that you are enthusiastic about our location and that we were able to meet your expectations with the service we provided you and the ambiance of our hotel. I am looking forward... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

From the groundskeeping and housekeeping staff right on through waitstaff (beverage and dining), housekeeping, activities and front desk, thank you for an awesome two weeks vacation at El Cid Castilla Beach. This is our 3rd visit and it just seems to get better and yes, we will be back. Have shared our experiences with family and friends and they too... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Donna K, Thank you very much for this pleasant comment; you can't imagine how much couple of nice words like these motivates the hotel staff! It's so great to hear our staff goes beyond expectations to take care of our guests! When we see that our everyday efforts make our guests happy so they even find it possible to... More 

saskatchewan
Contributor
19 reviews 19 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It was was our first time staying at this hotel. Check in was a breeze... just watch out for the people who want you to join them for a "Information breakfast"..... Don't do it... Ive been coming to Mexico off and on for 20 years and every hotel i've been at has the good old fashion "Info Breakfast". They just... More 

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear bigc15, Thank you for choosing to stay with us at El Cid Castilla Beach Hotel and for taking the time to comment on your experience. Your detailed, positive yet honest review is very much appreciated. We were very pleased to note that you enjoyed your accommodations, took advantage of facilities and that our staff succeeded in exceeding your service... More 

Lewisville, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My daughter and I went to Mazatlán for 5 days and stayed at El Cid Castilla Beach Hotel. We were elite all inclusive. Everything about our stay was fantastic. Beautiful rooms with a spectacular ocean view. Prono Tours escorted us to and from the airport and the driver was excellent. We had the pleasure of taking a city tour with... More 

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear JBec71, Very pleased that you enjoyed all that we and the area have to offer. ..We have worked hard to appreciate our guests and visiting El Cid Castilla should be like returning home. I am glad to note that our convenient location, facilities and friendly staff exceeded your expectations; it is rewarding to note that our focus on consistency... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I arrived on a saturday afternoon for a week in Mexico for my thankagiving vacation. My first night was great. I was an all inclusive visitor and had a great time watching a PPV boxing match in the lobby bar. The pools were great, though a little on the cold side compared to the beach, and access to the beach... More 

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GMELCID, Gerente at El Cid Castilla Beach Hotel, responded to this review

Thank you very much for taking your valuable in letting us know about your stay. We are very happy to hear than you spent unforgettable moments. I'll be congratulating our staff, Karla from Club Elite office and Ivan who spoke to you at the pool. We sincerely hope your return early with us again. Warm regards. Salvatore Sánchez General Manager More 

calgary
Contributor
11 reviews 11 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are eight golfers who have been staying at this property for the last 5 years as part of our annual golf vacation. This year was simply outstanding.We play the courses at El Cid and others in Mazatlan over the course of a week. The facility has undergone renovations and this could be seen almost eveywhere..the rooms, the main buffet... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear migguel Many thanks for taking time and effort to share your wonderful experiences to the readers of the Trip Advisor. We are very glad to read about your kind review and charming words about the facilities, specially to know that you enjoyed everything including the food, shows, and firstly golf. Each guest comment is without a doubt an opportunity... More 

Winnipeg, Canada
Top Contributor
74 reviews 74 reviews
29 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After we checked in, we were immediately accosted by the "timeshare" ladies. Having been to Mexico dozens of times, we did not give them our name, and continued to our room. We were annoyed by these people every day of our stay. No is No, in both English and Spanish. Now to the hotel itself. We were on the third... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear sunnyDebbie, We are so pleased you chose El Cid Castilla Beach Hotel for your recent visit to our fabulous city! We sincerely appreciate you taking the time to post a review about your experience. Rest assured we are fully aware of your comments about the time share ladies. I forwarded your comment about this to the Head of the... More 

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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
#12 On the Beach Hotel in Mazatlan

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