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El Cid Castilla Beach Hotel

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Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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El Cid Castilla Beach Hotel
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1,653 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (297)
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Houston, Texas
1 review
1 of 5 stars Reviewed 2 days ago NEW

A beach vacation should be a fun-filled, enjoyable experience. Nice pool, sun and relaxing beach. I stayed at the El Cid Castilla Beach. After checking in, we went to the pool. It was closed because someone had just crapped in the pool. Management worked quickly the clean the pool with chemicals. Two days later, same thing! Another person crapped in... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes
3 of 5 stars Reviewed 3 days ago NEW

It's been awhile since I last visited but all in all location I found great for the El cid. Found that at the time I went the rooms were in need of upgrading and smelt kinda musky. Beach area were nice and staff were very friendly and accommodating.

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Clifton, Tennessee
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a beautiful place. It is where the mexican come to play. It is nice and the pools are clean. The view is beautiful. It is expensive, The Castilla is a bit older and much of the appliances look old but are working. You pay for everything you do and the internet service you pay for does not work... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Chaplain1992, Thank you for posting a feedback of your recent stay at El Cid Castilla Resort. You 4 bubbles review is much appreciated, im so happy to read that the pools are nice and clean en the resort is Beautiful. Needless to say it is very disappointing that you highlighted a number of issues, which clearly failed to live... More 

puerto vallarta, mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

El Cid was a huge disappointment. The hotel was very old. Attempts have been made to upgrade it, but there is only so much you can do to a very old property. The walls in our room were sprayed with glop so thick the globules were 1/4" to 3/4" thick, the furniture is shabby and cheesy, the color code was... More 

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear 4moctezuma, Thank you for taking the time to post your personal review on TripAdvisor regarding some experiences related to your recent stay at the El Cid Castilla. Your feedback is greatly appreciated, we welcome the good and even the critically appraised. It seems that we failed to meet up on your expectations during your stay as our guests. I... More 

Cottage Grove, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Easy check in. All employees very friendly, and helpful. If your a beach walker the El Cid is for you. And of course one of the biggest pools I've ever seen. Entire hotel well kept up, clean and very secure. Would I return ? Planning on going back next month.

Review collected in partnership with this hotel

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GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Gilbert M, Thank you for taking the time in letting us know how your recent trip was. I am so thrilled to hear that you had such an amazing time here with us and that you plan on returning to us for another visit so soon. We work hard in providing exceptional service and to keep our facilities well... More 

Oakdale, Minnesota
1 review
5 of 5 stars Reviewed 2 weeks ago

This review is for the Bar Conchita at El Cid Castilla Beach Hotel. The Bar Conchita is the bar / restaurant on the northern side of the pool. Great service, drinks, and food! Can't say enough about our server, Jorge Murillo (and staff). He served us the first day and we ended up just hanging out in whichever area he... More 

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Tim C, Thank you so much for your big compliment to Jorge Murillo and our restaurant La Conchita bar. I’m so happy to read that we meet your travel expectations and be assured that Jorge will received a big compliment we are happy to having him working for El Cid. Please do not hesitate to contact me at any... More 

Mexico City, Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was my 30th birthday and my husband arrange the trip for us. We stayed 5 nights in an all-inclusive program. We have to say that this has been the best vacations ever, the hotel was very clean, nice and suitable, our room was in front of the ocean (oh! what a view and the sea sounds... amazing!) Every single... More 

Was this review helpful? Yes 1
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Marcos B, How awesome it is to hear that you came to visit us on your 30 birthday we are so honored to have been able to be a part of your celebration I am glad to hear you had such a wonderful time and that the staff treated you like royalty and at home our main priority is... More 

Taft, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We would like to thank all of the employees at El Cid who made my "55" birthday special.The activities staff was off the chart! Jesus,Frank,Cinthy,Alexia,Ceasar,and Gabriel,made every day a special day for our family!! Our server Ignacio really gave us his undevided attention.Some other servers were Felix and Conchita and they deserve a huge thank you also!!Ignacio even helped my... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Ron d, I feel so glad to hear that we were part of your 55° birthday, and that we made of your trip in Mazatlan something special for the holiday. It is excelent to know that the activities and the waiter staff made of your day something different and special with all your family. Be assured they will get... More 

Comox
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The restaurant staff were perfect. They looked after everything from the pre ordered dinner menu to soft romantic music while we were eating. Just EXCELLENT SERVICE and attention to detail like the colour of the table cloths and flowers. Perfect

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear PatrickM918, Thank you very much for the minutes you took to giving us this review that is very important for us. It is so good for me to know that we met all your expectations in special at the restaurant where all the services was just excelent and above your expectations. We hope to see you coming back soon.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 29, 2015

i went there with my family and i cudnt have picked a better place for the price and the hotel was really very good!!! i would recommend it to anyone who wants a normal vacation, i plan on going again

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Hein W, I want to thank you for your trust and recommendation for the readers of tripadvisor, I'm sure that will be helpful for them when they comes to choosing a destination in Mazatlan. We sincerely hope to host you once again, Salvatore Sanchez General Manager. More 

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