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El Cid Castilla Beach Hotel

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Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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El Cid Castilla Beach Hotel
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1,559 reviews from our community

Traveler rating
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    245
    114
    66
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535
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
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Vancouver, Canada
1 review
5 of 5 stars Reviewed today NEW

Our stay at the El Cid Castilla was amazing! The food and drinks were perfect and service was always great. The rooms and hotel were always kept nice and clean. The pool and beach area were excellent and relaxing. The entertainment would not be the same if it werent for Ruben, Gabriel and Frank from the activities crew. All in... More 

Was this review helpful? Yes 2
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

The hotels has 2 big swimming pools, 2 restaurants, 1 bar, i had a ocean view room wich i had a nice view. king size bed, very modern bathroom,. 1 mile away there is a restaurant called Panama, one of my favorites restaurants when i go to mazatlan," buffet " the food at El cid is very delicious. Staff were... More 

Was this review helpful? Yes 1
Calgary, Canada
Reviewer
4 reviews 4 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great holiday destination..We have visited in march of 2015 , very nice hotel clean room ,lobby pools ,restaurants and beach and the staff doing great job working hard specially Louis at the bar And Antelmo at ( Cascada ) Mexican restaurant , we did enjoy the variety of the food , drink and service , very safe neighborhood and friendly... More 

Was this review helpful? Yes 3
Lake Lillian, Minnesota
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have to give out a A+ to your activity people(Frank,Gabriel, Reuben) we were so well entertained with all of there different activities we did with them. You have a great team here. They are a very organized group to get us involved and have a great time and meet people. Also I have to say that your waiters in... More 

Was this review helpful? Yes 5
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I had so much fun here. I have never been to Mexico before besides a one day excursion, and I am planning on going back next year if I can!! Met some great people, and the activities were definitely my favorite part of the day. They were very organized and soo much fun. I wouldn't have wanted to spend my... More 

Was this review helpful? Yes 4
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for 6 days and had the best time ever. All the staff members were so nice. Starting with the luggage guy to the housekeeping to the great waiter in the pergola. His name was Alejandro. Oh and also we had a waiter named Martin that was very nice when we were under the palapa on the beach.... More 

Was this review helpful? Yes 2
Toronto,Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This review is a little late - stayed at El Cid Castilla November, 2104 in an ocean view room - outstanding. This resort has 3 level types of vacation opportunities - our choice was all inclusive without the upgrade while able to have dinner reservations at the restaurants. The front desk staff will stat your vacation always on a positive... More 

Was this review helpful? Yes 3
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Had so much fun. Was on vacation with just one other girlfriend but we met so many friendly people here that made the trip amazing. The resorts is convieniently located so you can go out dancing at night at multiple bars. The staff was terrific especially the guys working the pool bar at the moro pool. thanks so much Hermes... More 

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Lia M, I want to thank you for your recent feedback in tripadvisor during your recent stay at El Cid Castilla. El Cid Resort is known for the generous spirit of heartfelt hospitality and I was very pleased that my team has been recognised once again because of their outstanding service and also made your stay special, and I... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

During our recent stay at El Cid from day one enjoyed our stay the most by the Awesomeness of the Activities group at the pool Frank, Reuben and Gabriel! They did a great job with activities and made our visit better! These guys are great!

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Katiehanson41, Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team especially Frank, Ruben and Gabriel. We value your comments and suggestions which are shared with all and look forward to your return visit in a not too distant future. Kind Regards, Salvatore Sanchez... More 

Blomkest, Minnesota
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It seems like I cannot look at the pictures from our Mazatlan vacation enough because it was so much fun! The employees at El Cid were all wonderful from the creative and fun entertainment guys at the pool (Ruben, Gabriel, and Frank) to the wait staff (Miseal) - to the maids who cleaned our rooms or the nice lady who... More 

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Barb G, Thank you for taking the time to write you review on Trip Advisor following your recent visit to El Cid Castilla and glad that you enjoyed your holiday with us. Your recognition of the service provided by our associates particularly Ruben, Gabriel, Frank Misael and the rest of the staff is much appreciated, which will be passed... More 

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