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El Cid Castilla Beach Hotel

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Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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El Cid Castilla Beach Hotel
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1,683 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
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Juneau, Alaska
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My sister won a free all-inclusive stay at the El Cid Castilla Beach hotel in Mazatlan. I thought that because we won a contest, we wouldn't have an ocean view room but I was wrong! Although the room itself was not luxurious, the view was amazing and the sound of the waves from the room is impressive. It seems that... More 

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Monterrey NL
Level Contributor
145 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 1 week ago

Have visited this hotel since I was a little girl, did it last year and again this summer, hotel is the same as it had being since its begginings. The best is the pools, it has a lot of pools for all needs, deep pool for diving, water slides, shallow pools for kids, pools for water activities such as volleyball,... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Blancadaniela, Thank you very much for have taken some minutes of your valuable time to give us this awesome review regarding your stay with us at el Cid which is very important for us in order to improve our services. It is so good for me to know that we met almost all your expectations and that our facilities,... More 

Calgary, Canada
4 of 5 stars Reviewed 2 weeks ago

Could clean hotel with a good central location to all the bars and restaurants . Service was good and the food was okay. Wifi was very expensive and was not really informed about the front office where you could go for information

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear DeerHunter 1480, Thank you very much for the time taken to give us this review. It is so good to know you found our hotel in a good location. By the other side, I regret the issue with the Wi Fi, be assured we reinforce that area to prevent happen a future travelers. Sincerely, Salvatore Sánchez General Manager More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

A beach vacation should be a fun-filled, enjoyable experience. Nice pool, sun and relaxing beach. I stayed at the El Cid Castilla Beach. After checking in, we went to the pool. It was closed because someone had just crapped in the pool. Management worked quickly the clean the pool with chemicals. Two days later, same thing! Another person crapped in... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear T9803CCdavidr, Thank you very much for being your choice to spent your recent stay at Mazatlán and for give us this comments which are very important for us in order to improve our services for our guests. I regret the inconveniences you had during your stay by the pool and the room cleanliness, be assured we will reinforce these... More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's been awhile since I last visited but all in all location I found great for the El cid. Found that at the time I went the rooms were in need of upgrading and smelt kinda musky. Beach area were nice and staff were very friendly and accommodating.

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Chad F, Thank you for this feedback about your stay at el Cid Castilla and for letting us be part of your vacations. It is good to know that we met your expectations in location and services. It is not so good to hear you didn't found the rooms upgrade, which is very important for us in order to... More 

Clifton, Tennessee
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a beautiful place. It is where the mexican come to play. It is nice and the pools are clean. The view is beautiful. It is expensive, The Castilla is a bit older and much of the appliances look old but are working. You pay for everything you do and the internet service you pay for does not work... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Chaplain1992, Thank you for posting a feedback of your recent stay at El Cid Castilla Resort. You 4 bubbles review is much appreciated, im so happy to read that the pools are nice and clean en the resort is Beautiful. Needless to say it is very disappointing that you highlighted a number of issues, which clearly failed to live... More 

puerto vallarta, mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

El Cid was a huge disappointment. The hotel was very old. Attempts have been made to upgrade it, but there is only so much you can do to a very old property. The walls in our room were sprayed with glop so thick the globules were 1/4" to 3/4" thick, the furniture is shabby and cheesy, the color code was... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear 4moctezuma, Thank you for taking the time to post your personal review on TripAdvisor regarding some experiences related to your recent stay at the El Cid Castilla. Your feedback is greatly appreciated, we welcome the good and even the critically appraised. It seems that we failed to meet up on your expectations during your stay as our guests. I... More 

Cottage Grove, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 25, 2015

Easy check in. All employees very friendly, and helpful. If your a beach walker the El Cid is for you. And of course one of the biggest pools I've ever seen. Entire hotel well kept up, clean and very secure. Would I return ? Planning on going back next month.

Review collected in partnership with this hotel

Was this review helpful? Yes
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Gilbert M, Thank you for taking the time in letting us know how your recent trip was. I am so thrilled to hear that you had such an amazing time here with us and that you plan on returning to us for another visit so soon. We work hard in providing exceptional service and to keep our facilities well... More 

Oakdale, Minnesota
1 review
5 of 5 stars Reviewed June 24, 2015

This review is for the Bar Conchita at El Cid Castilla Beach Hotel. The Bar Conchita is the bar / restaurant on the northern side of the pool. Great service, drinks, and food! Can't say enough about our server, Jorge Murillo (and staff). He served us the first day and we ended up just hanging out in whichever area he... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Tim C, Thank you so much for your big compliment to Jorge Murillo and our restaurant La Conchita bar. I’m so happy to read that we meet your travel expectations and be assured that Jorge will received a big compliment we are happy to having him working for El Cid. Please do not hesitate to contact me at any... More 

Mexico City, Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2015

This was my 30th birthday and my husband arrange the trip for us. We stayed 5 nights in an all-inclusive program. We have to say that this has been the best vacations ever, the hotel was very clean, nice and suitable, our room was in front of the ocean (oh! what a view and the sea sounds... amazing!) Every single... More 

Was this review helpful? Yes 1
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Marcos B, How awesome it is to hear that you came to visit us on your 30 birthday we are so honored to have been able to be a part of your celebration I am glad to hear you had such a wonderful time and that the staff treated you like royalty and at home our main priority is... More 

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