I just happen to be looking for the El Cid website to give to a friend and I came across these reviews.....I feel very badly for the people who have had bad experiences at the El Cid Castilla and I do think that happens but for the most part I just think you can't please some people.......so many people are... more

We just came back from the hotel and we have so much fun, specially our kids 3 and 7 years old, they have activities for everybody . All the staff is super friendly ,they are always making sure you enjoy every minute of your vacation. The rooms are very confortable and clean. We would like to thank everybody for making... more

We just returned from a weeks stay at El Cid Castilla. There was my husband and me and two sons, 10 &12. Our room was okay (we were upgraded to an ocean view), nothing special, but nice enough. Most of the week it was very quiet at the resort. Was kind of disappointed in restaurant choices. We had all inclusive,... more

Dreadful experience first morning with the El Cid travel club presentation. Trip to Stone Island should NEVER be offered - it is a most dreadful place, and not where one would ever choose to sit uncomfortably for an hour before being served a small lunch. Castilla has only two a la carte restaurants for dinner, one of which was closed... more

I was there for the Carnival this year which is also my first time in Mexico.I must say i had a really good time, everybody was beyond friendly and accomedating. The only complaints were that we were put in a room that was in the process of being painted. The room had that paint smell that would give us headaches.... more

I have been to Mexico eight times and I have never experienced a hotel that was so awful. Not only was the customer service terrible but the food and drinks were not good either. The buffet was located in a basement type dungeon and there were ants in the food on more than one occasion. The shows at night were... more

About two weeks before we came to Maz, we emailed the El Cid Castilla Beach to inform them of our upcoming trip. We wanted to advise that we were celebrating an anniversary of sorts and were looking to have a great getaway. However, we were going to be on the European Plan and wanted to have some idea of restaurant... more

Staying at El Cid Castilla was a wonderful experience. We booked this trip last minute and were blown away by how lucky we got! The resort catered to family vacations. Our two young boys absolutely loved the Kids Club. The girls who ran it (Brianda, etc) were fun, gentle and well organized. They also loved the "park" and the nightly... more

We had a fantastic trip-the hotel was clean and nicely laid out. Lots of room by the pool-great attention to detail in the rooms-we had a great room where we could hear the ocean every night. The food was consistent-we mostly had the buffet as it was easier with the two kids. The shows were great fun for our seven... more