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All 74 Mazatlan hotels

El Cid Castilla Beach Hotel

3.5 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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75%
Ranked #13 of 74 hotels in Mazatlan
A recent review
5 of 5 stars reviewed 6 days ago
Shane B Mazatlan, Mexico
  • Reviews (1,312)
  • Photos (952)
  • Amenities
  • Room tips (205)
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1,312 people have reviewed this hotel

Traveler rating
    542
    401
    207
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    60
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447
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Mazatlan, Mexico
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stay at hotel for one week, the staff was more than helpful, the accomodations were excellent and the food was very good. NIDIA, YUVIA, MARISELA, SAMMIE GREEN, SALVADOR, ANA, THANIA, ARE ALL READY TO ASSIST IN ANY WAY

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Winchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at Cid Castilla for a weekend, the hotel was very crowded, most of the all inclusive buffets were very regular, food from lunch was almost the same as for dinner and the breakfast was the best meal of the day, a la carte dinners were much better.... bad service at the restaurants, the pool, and the beach area,... More

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had the pleasure of being entertained by Cesar!! His English was absolutely amazing. He went above and beyond to make our stay pleasurable. He made sure we were having fun and learning some spanish. He is absolutely amazing with kids. He took time out of his busy day to make us feel like we were at "home" while staying... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Hcroatt, Thank you so much for taking the time to write such a wonderful review! we are a just a group of people working hard to exceed your expectations, and we do our best to ensure that everyone is comfortable and happy. It is so nice to hear that our efforts are appreciated and Cesar truly wish to thank... More

Maryland
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This winter was brutal on the east coast. In February we got tired of the icy and snow and decided to take a vacation to Mexico. We booked a seven day stay at the El Cid resort. When we arrived we notice El Cid Castilla Beach to be a beautiful resort. The check in process was fast, and the check... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear intrepid9742, Thank you very much for taking the trouble to write. Comments such as yours make our day! It’s extremely encouraging when we hear that your service excellences which we are so proud of have made your holiday memorable. We are proud to offer our guests a selection of quality food items at all our Restaurants…good food and service... More

Albuquerque, New Mexico
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My boyfriend is in the military and we decided to go to away after he returned from deployment. He found a deal at El Cid Castilla and it seemed perfect. The pictures looked great. It had an all inclusive package and it was on the beach. I have just returned from the trip and I am sorry to say that... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear, Julie G I appreciate you taking the time in letting us know about your recent trip we always admire honest feedback which point out to us things that need improvement. I am glad my staff was able to provide such great costumer service to help you feel comfortable. I apologies that you were not informed properly about your all... More

Los Angeles, California
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 1, 2014

So, I got here mid-afternoon after driving several hours. I was asked by the Valet parker if i were sure this was the correct hotel. Then the doorman asked me the same thing. and then the guy checking us in said the same thing. The implication was that we were not dressed well enough for this hotel. Finally, the staff... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear, Maxwell P I appreciate you taking the time to write this review. I am concerned to hear you felt as though our staff judges on appearance it is a big accusation to make, I can assure you the service we give is the same for each and every guest we do not have preferences. In regards to the comment... More

Scottsdale, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2014

My wife and I spent eight nights in the El Cid Castilla Beach. We were there for a wedding and made a vacation out of it as well. The rooms were clean and the location was great. The best thing about our stay was the staff. By far they were the best group of friendly, and fun people we have... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Bernieaz5, Wonderful time at el Cid resorts and great review you are giving us. Thank you very much for let us know your good comments about our staff that you mean like the best group of friendly and fun people you have ever had the pleasure of staying with, we work hard day by day improving our services and... More

wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2014

this resort was very nice. the only down side was that the pools were completely blocked off from the beach. we prefer to be able to sit at the pool and look out over the ocean. room was nice and clean, beds comfortable, would have been nice to have 2 chairs on the balcony. food was great, and the nightly... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear ms911jb, Thank you very much to let us know your review about our services in your past vacations. I felt so glad to know that we met all your expectations in room comfortable, funny shows, great waiters and facilities. I hope to see you back soon; I know el Cid will be part of one more nice stay. Sincerely,... More

Nanaimo, British Columbia, Canada
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 19, 2014

We had fun at El Cid, the rooms where nothing special but we didn't spend a lot of time there. the food was average, I recommend the breakfast. My favorite part of our stay was the night entertainment. Pools were nice,swim up bar. The beach was alright except for the merchants but that's to be expected. Over all for the... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Henrik426 Thank you for taking the time in writing about your recent stay. I am glad that overall you found your stay to be very accommodating, although I was a bit uneasy to hear that you felt like our food and rooms ran as average, we work hard to maintain our facilities looking as best they can and I’d... More

Stillwater, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2014

I spent a week at this hotel in Feb. 2014. I booked a tour with Sun Country Airlines. It was one of the best vacations I have been on. The airline service was excellent. The land tour Pronatours was also great. All the staff at the hotel were helpful and did a great job. I was very impressed with the... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Sawyerpk, Wonderful words about a great place, I am glad to know that we met all your expectations and that we be part of one of your best vacations you have been on. I am very happy to know that you enjoy our land tour with all the staff of Pronatours and also the staff of the hotel made... More

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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Top resorts Hotel in Mazatlan #5 Spa Hotel in Mazatlan #9 Family Hotel in Mazatlan #10 Romantic Hotel in Mazatlan #10 On the Beach Hotel in Mazatlan
Hotel Class
Number of rooms
500

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