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All 75 Mazatlan hotels

El Cid Castilla Beach Hotel

3.5 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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74%
Ranked #16 of 75 hotels in Mazatlan
A recent review
3 of 5 stars reviewed yesterday
Blancadaniela Monterrey NL
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1,328 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Monterrey NL
Top Contributor
120 reviews 120 reviews
40 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed yesterday NEW

Have stayed at this hotel lots of times since I was a young girl, Used to be the best hotel in Mazatlán, now.... I´m not so sure... also last time I was in the resort was over 6 years ago. The good... Staff is great, It has to be something of the Mazatlán people since they were all very nice,... More

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Bay Area, Californa
2 reviews
5 of 5 stars Reviewed yesterday NEW

I have stayed at El Cid Castilla many times in the last six years. I have always purchased the all inclusive package, when purchased on ORBITZ is an upgrade to Club Elite Castilla. The attention to my needs the Club Elite Castilla staff has given to my family and I has been the best in the Golden Zone area in... More

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San Miguel de Allende, Mexico
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We recently stayed again at Castilla Beach Hotel and couldn't be happier! The staff is amazing, super helpful and accommodating, and the best of all, they all are very friendly and eager to please. My husband and I were able to travel by ourselves this time and we had the most wonderful time. From the restaurants (and believe me, you... More

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1 review
3 of 5 stars Reviewed 3 days ago NEW

The best part of this hotel was the service at the Lobby Bar. One of the employees there, Leticia, was great. She constantly delivered excellent service and always with a smile on her face. She really made our group feel welcomed from day 1. Thanks Leticia...

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2 reviews
3 of 5 stars Reviewed 1 week ago

The hotel is pretty good, the service is good, so is the food and drinks, the only problem is they don't have a good system of elevators, you have to wait a long time in order to catch the elevators, and they don't have nice stairs to use, the only stairs they have are for the employees and they are... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear, Elia C We feel gratified when we receive words of encouragement that allows us to reflect even more of how better to personally service our guests. We were delighted to know the great labor from Antonio, Miguel and Memo. May we sincerely apologize for your experience with the elevator we are in touching with our external company and make... More

El Paso, Texas
1 review
5 of 5 stars Reviewed 1 week ago

This year's vacation was for me to go to one of the Best Hotels in Mazatlan, El Cid Castilla Beach Hote. The wonderful Hotel is lauded for its views and customer service , with amenities like expansive suite, an open-air design spa and a pool with a view, the staff litterally cater to all your needs. I went with my... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear, Sonraya H Thank you for reviewing El Cid Castilla Beach Hotel. We are delighted that you had an enjoyable stay with us and the good news is that it won’t be your last stay! Your positive comments were like a breath of fresh air and we are grateful for them. And thank you for pointing out our great location,... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is great if you DON'T GET ALL INCLUSIVE. My brother had his wedding at La Concha (which is wonderful), and most of the 250 guests stayed here. Sone of us got a fruit basket some didnt. The all inclusive package does not include all bars. The food at Castilla is terrible like chicken nuggets and french fries. There... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Edith Griselle R, Thank you very much for taking the time to comment about your stay. It is a pleasure to hear are hotel meets your expectations. We really appreciated to share this important even such as your brother’s wedding with us. I was intrigued to read your review in regards to the food. I'll be personally checking with... More

Mazatlan, Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

I stay at hotel for one week, the staff was more than helpful, the accomodations were excellent and the food was very good. NIDIA, YUVIA, MARISELA, SAMMIE GREEN, SALVADOR, ANA, THANIA, ARE ALL READY TO ASSIST IN ANY WAY

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Shane B We have been really delighted to hear your happy comments about comfort, service and warm atmosphere of El Cid Castilla Beach Hotel. I’m proud to be part of these great team we promise to provide a the best service, we feel very proud to meet your expectations in details. Thus, any small details are very important for... More

Winchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at Cid Castilla for a weekend, the hotel was very crowded, most of the all inclusive buffets were very regular, food from lunch was almost the same as for dinner and the breakfast was the best meal of the day, a la carte dinners were much better.... bad service at the restaurants, the pool, and the beach area,... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear, Farbeyond We want to thank you for let us part of your recent trip to Mazatlan. I’m happy to read that you receive your room as soon as you arrived with us, as well to know that you are impressed with our resort and our big pools. An apology to know that you have a bad impression of the... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We had the pleasure of being entertained by Cesar!! His English was absolutely amazing. He went above and beyond to make our stay pleasurable. He made sure we were having fun and learning some spanish. He is absolutely amazing with kids. He took time out of his busy day to make us feel like we were at "home" while staying... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Hcroatt, Thank you so much for taking the time to write such a wonderful review! we are a just a group of people working hard to exceed your expectations, and we do our best to ensure that everyone is comfortable and happy. It is so nice to hear that our efforts are appreciated and Cesar truly wish to thank... More

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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

924 photos of this hotel

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Top resorts Hotel in Mazatlan #6 Spa Hotel in Mazatlan #10 Family Hotel in Mazatlan #10 Romantic Hotel in Mazatlan #13 On the Beach Hotel in Mazatlan
Hotel Class
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 
Number of rooms
500

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