We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

El Cid Castilla Beach Hotel

Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Professional photos
El Cid Castilla Beach Hotel
View Map
Add Photo Write a Review

1,707 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    763
    486
    264
    123
    71
See reviews for
629
437
41
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (300)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (1707)
  • Mar-May only
    (562)
  • Jun-Aug only
    (366)
  • Sep-Nov only
    (202)
  • Dec-Feb only
    (577)
All months
Dallas, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

BEAUTIFUL city, El Cid Castilla staff was outstanding very polite makes you feel at home. The rooms are very clean Paty the housekeeper was EXCELLENT!!!! Deborah at the Elite Club was OUTSTANDING went out of her way to help us in any way we needed help. Highly commend El Cid Castilla Resort. We had a GREAT vacation.

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Natalia F, Thank you taking the time in letting us know about your recent stay as well as for choosing us to host your recent vacations, I am glad to hear that you were so fond of our hotel as well as our city Mazatlan is a wonderful city with so much to offer and its great you had... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I was there last august everything was nice, the personal are very polite, all the restaurants in the resort are delicious, specially La Concha, is an argentine restaurant, we were there twice and our server was Mario Ruiz, the best server we ever had. The only thing I can say about this hotel is that definitely we are coming back... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Mauro Q, Thank you for the high recommendation you gave us. I feel very happy to hear that our restaurants and food met your expectations. We look forward to see coming back next year. Greetings, Salvatore Sanchez General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The El Cid Castilla was phenomenal. Gorgeous views, pleasant employees, the dinner shows were entertaining, and the activities by the pool had everybody in stitches. The El Cid is definitely a place I'll visit again!! Just one word of advice, we had the all-inclusive package (no complaints, we LOVED it) but one other family we ran into didn't get it... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Allie Burch, Thank you very much for have taken the time to give us this gorgeous review regarding your recently stay with us at el Cid Castilla. It is so good to know that you spent a phenomenal stay with us and that our all inclusive met your expectations. We will be waiting to see you back soon. Kind... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Beautiful city and hotel was amazing. The staff at El Cid were truly outstanding and went out of their way to make our stay wonderful. Exceptional staff: Roberto Kelly (dining), Zuleyma Estefany, Dinorah Maleny, Marisela Yuvia (check-in) and Jose (tours).

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Nancy Z, First of all I would like to thank you for have taken some minutes of your valuable time to write us as good review as this. I feel very proud of all the staff that made of your trip something special. Be assured they will be more than happy to hear about you. We hope to see... More 

Juneau, Alaska
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 23, 2015

My sister won a free all-inclusive stay at the El Cid Castilla Beach hotel in Mazatlan. I thought that because we won a contest, we wouldn't have an ocean view room but I was wrong! Although the room itself was not luxurious, the view was amazing and the sound of the waves from the room is impressive. It seems that... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear EliseMarieT, Thank you very much for give us this awesome feedback. I am very happy to hear that you spent your recent vacations with your sister and that you let us be part of it. I feel so proud of all el cid staff who made of your trip something special because that is why we work hard every... More 

Monterrey NL
Level Contributor
156 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed July 22, 2015

Have visited this hotel since I was a little girl, did it last year and again this summer, hotel is the same as it had being since its begginings. The best is the pools, it has a lot of pools for all needs, deep pool for diving, water slides, shallow pools for kids, pools for water activities such as volleyball,... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Blancadaniela, Thank you very much for have taken some minutes of your valuable time to give us this awesome review regarding your stay with us at el Cid which is very important for us in order to improve our services. It is so good for me to know that we met almost all your expectations and that our facilities,... More 

Calgary, Canada
2 reviews
4 of 5 stars Reviewed July 17, 2015

Could clean hotel with a good central location to all the bars and restaurants . Service was good and the food was okay. Wifi was very expensive and was not really informed about the front office where you could go for information

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear DeerHunter 1480, Thank you very much for the time taken to give us this review. It is so good to know you found our hotel in a good location. By the other side, I regret the issue with the Wi Fi, be assured we reinforce that area to prevent happen a future travelers. Sincerely, Salvatore Sánchez General Manager More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 6, 2015

A beach vacation should be a fun-filled, enjoyable experience. Nice pool, sun and relaxing beach. I stayed at the El Cid Castilla Beach. After checking in, we went to the pool. It was closed because someone had just crapped in the pool. Management worked quickly the clean the pool with chemicals. Two days later, same thing! Another person crapped in... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear T9803CCdavidr, Thank you very much for being your choice to spent your recent stay at Mazatlán and for give us this comments which are very important for us in order to improve our services for our guests. I regret the inconveniences you had during your stay by the pool and the room cleanliness, be assured we will reinforce these... More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 5, 2015

It's been awhile since I last visited but all in all location I found great for the El cid. Found that at the time I went the rooms were in need of upgrading and smelt kinda musky. Beach area were nice and staff were very friendly and accommodating.

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Chad F, Thank you for this feedback about your stay at el Cid Castilla and for letting us be part of your vacations. It is good to know that we met your expectations in location and services. It is not so good to hear you didn't found the rooms upgrade, which is very important for us in order to... More 

Clifton, Tennessee
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 30, 2015

This is a beautiful place. It is where the mexican come to play. It is nice and the pools are clean. The view is beautiful. It is expensive, The Castilla is a bit older and much of the appliances look old but are working. You pay for everything you do and the internet service you pay for does not work... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Chaplain1992, Thank you for posting a feedback of your recent stay at El Cid Castilla Resort. You 4 bubbles review is much appreciated, im so happy to read that the pools are nice and clean en the resort is Beautiful. Needless to say it is very disappointing that you highlighted a number of issues, which clearly failed to live... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,202 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1135)
Viewed
Hotel & grounds (196)
Viewed
Pool/beach area (294)
Viewed
View from room (132)
Viewed
Room/suite (98)
Viewed
Dining (97)
Viewed
Family/play areas (10)
Viewed
Bathroom (5)
Viewed
Business center/function rooms (2)
Viewed
0:18
Videos (4)
Viewed
Other (297)

Management photos: Courtesy of the property manager

Viewed
All management photos (67)
Viewed
Hotel & grounds (10)
Viewed
Pool/beach area (7)
Viewed
Room/suite (18)
Viewed
Bathroom (1)
Viewed
Family/play areas (4)
Viewed
Dining (8)
Viewed
Business center/function rooms (1)
Viewed
Other (18)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Mazatlan hotels
0.9 mi away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#7 of 76 in Mazatlan
4.0 of 5 stars 1,107 reviews
4.2 mi away
Pueblo Bonito Emerald Bay
1.0 mi away
Pueblo Bonito Mazatlan
Pueblo Bonito Mazatlan
#2 of 76 in Mazatlan
4.5 of 5 stars 1,114 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
El Cid El Moro Beach Hotel
1.9 mi away
Crowne Plaza Mazatlan
Crowne Plaza Mazatlan
#29 of 76 in Mazatlan
3.5 of 5 stars 229 reviews
0.7 mi away
Oceano Palace
Oceano Palace
#31 of 76 in Mazatlan
4.0 of 5 stars 660 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay