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All 76 Mazatlan hotels

El Cid Castilla Beach Hotel

3.5 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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Ranked #19 of 76 Hotels in Mazatlan
A recent review
4 of 5 stars reviewed 2 weeks ago
Luis G Chihuahua, Mexico
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1,383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winnipeg, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at this resort for several days. We found the room to be very average and for that reason, would not return. We like a luxury feel to a resort, and that was most certainly missing in this place. The beach was excellent, however, we expected much more from this resort than it offered, and it certainly was NOT... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear MH542013 First of all I want to express my thanks for choosing us in among options in Mazatlan. It’s great to read that you were able to enjoy our beautiful beach which is our first main attraction, a visit to the paradise beaches of Mazatlan. However is surprise to me that we did not meet your travel expectations, we... More

Chihuahua, Mexico
Contributor
17 reviews 17 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Despite it's an old hotel, the infrastructure is getting renewed. All the furniture, some floors and other areas form the hotel are being renewed. Service it's ok, and for the price, I think it's one of the best options. Just to compare, The Playa Mazatlan Hotel rate per night was like 200 usd with a minimun of tree nights and... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Luis G, Thank you for your recent 4 bubbles review, we really appreciate to take your time to share your experience with us. I’m happy to read that you found a great service and consider us one of the best options in Mazatlan. We continue with renovations, with the aim to bring you a positive impression on our customers.... More

Wisconsin
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I had an amazing experience at this resort! Everyone was very friendly, but I have to commend the pool activity staff, especially Cesar Lizarraga! He kept the activities very upbeat and fun for the whole family and is incredibly nice. Thanks to Cesar for making our trip extra memorable! :)

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Becca F, We value greatly your encouraging and complimentary comments, which I will take great pride in sharing your generous comments with Cesar Lizarraga for his hard work making your vacation even more memorable. We look forward to having the sincere pleasure of welcoming you back to El Cid Castilla Beach. Warm Regards, Salvatore Sanchez General Manager. More

Monterrey, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were here for one week and all the services we have had was real good. Mainlz the hotel service. All the people around us were really nice with us. The restaurants also good, the food in all of them verz good. All the bufetes and the Spcecialities restaurants as well. Definitlly we recommend this hotel and for sure we... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear mchaires, We would like to thank you for choosing El Cid Castilla Beach Hotel and also for taking the time to share your views on Trip Advisor. We are very pleased to learn how much you enjoyed your stay with us and that you had a truly memorable experience at our Resort. Your kind comments are greatly appreciated as... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We booked last minute ,was pleasantly surprised ...it was a great price for everything we got ...right on beach ,weather was great ..people were friendly and service was good ...the rooms were pretty nice as well ..they have 3 hotels so you get to use all the facilities of all 3 ...the restaurant are all good ( have to make... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Cynthua, Sincerely thanks for choosing us for your stay in Mazatlan! Our management team and entire staff has already receive your nice comments and been get excited about this. Be assured that I will share your review with the head of departments and that we remain at your disposal to welcome you next time that your travels bring you... More

ST-GEORGES MB
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hi this hotel is great it's in hotel zone on the beach.The food is very good and lot's of choice rooms are nice clean soft beds.Alway's entertainment you can also go the the sister hotel witch is attached to this one 2pools food and booze> bars across the street live band was great

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Louis C, I always like to start off by thanking our fellow guest for the time given in writing this review we always appreciate hearing others perspective on our hotel. It pleases me to hear that you found our accommodations to your standards such as our room as well as our food and beverages we work really hard in... More

Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My first trip to Mexico and it was very nice, the buffet good but could be refilled more often. The rooms were clean but the beds are to hard and to be replaced. Great location and pools are just wonderful. Only thing I didn't like about the beach was the abundance of venders selling! Staff were absolutely wonderful and friendly,... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Eija64 Thank you for taking the time to review your stay with us. We are so pleased that you felt the hotel was very nice and we aim to please our guests in every way. We are so sorry that you felt the some things that were not up to par with the surroundings such is the hard bed... More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 27, 2014

On our arrival they could not find us without our confirmation the wait time was horrible even checking out was hassle we upgraded to ocean view and had a building view. The cleaning crew was so loud in the morning they had loud conversation to a point of awaking us up. We would recommend this hotel

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Adriana h I really appreciate for your sincerely feedback, I regret that you have a bad experience with the check in and out process. Unfortunately we are not having the agency confirmation and this situation is out of our hands. I’m sorry for the views of your room not meet your expectation I’m pretty sure if we are notice... More

Durango, Colorado
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 24, 2014 via mobile

The El Cid Castilla Beach Hotel met all of our needs and wants. The staff are welcoming, helpful and friendly. The check in process was smooth and although we could not get our requested roll-a-way bed the first night, our request was honored the next day and throughout the remainder of our stay. Housekeeping is prompt, courteous and willing to... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear COTraveler44 Receive our gratitude for your recent words regarding to the service provided from El Cid Team that’s much appreciated. It was a pleasure to note how much you enjoyed your vacation and would like to take this opportunity to thank you for share with the tripadvisor followers. We appreciate all feedback; but, especially enjoy reading about the great... More

winnipeg manitoba
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 19, 2014

we had gone there on jan 11......we were to be there for 3 weeks.....I had a beautiful birthday on jan 14.......one cake in the morning and one in the afternoon...with them singing for me...all staff were so warm helpful and fun.....the place was our favorite for years and we were always treated like gold.....than my husband took sick......the girls at... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Linda H, First and for most I would I would like to give my sincere conciliations to you and your family, I am so sorry to hear what happened to your husband. I am so proud of my group of staff who went above and beyond to help you in such a difficult time. I am horned that we... More

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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

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