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El Cid Castilla Beach Hotel

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Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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El Cid Castilla Beach Hotel
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1,592 reviews from our community

Traveler rating
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    466
    249
    117
    67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, MN
Top Contributor
52 reviews 52 reviews
24 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at El Cid Castilla Beach from 3/27-4/3, which was right before Easter and a really busy time for the hotel and area. My family of 4 (husband, 14 yr old daughter and 12 year old son) were with a group of 17 in total, 5 families, 10 adults and 7 kids ranging from 9-17. Hotel property overall -... More 

Was this review helpful? Yes 4
Langley, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first trip to Mazatlan and it was a wonderful experience. I travel solo since my husbands passing. The hotel was excellent. Staff was always helpful and accommodating. The room was quiet and very clean, which is extremely important to me. The bed was typical of hotels but not as bad as some. The only negative thing I... More 

Was this review helpful? Yes 4
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I hate to do this, but my disappointment is overwhelming. My boyfriend and I have just arrived tonight, April 10 and it's nothing like the photos and reviews. Keeping it short since we want to make the best of this trip. Got dropped off by the shuttle in front of a bikini store and had to make our way up... More 

Was this review helpful? Yes 5
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Goldenkey89, Thank you so much for your recent contribution at El Cid Castilla, I really sorry for the inconvenience you have during your stay with us. As I mentioned on the private massage I sent to you. I´m really disappointing and want to meeting you as you still here to I’m more than sure that we will help with... More 

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I visited Mazatlan for the first time last week with my family. We stayed at the El Cid Castilla beach and really enjoyed our time there! The variety of amenities and activities not to mention the fantastic food really made our vacation perfect. We arrived on Saturday before Easter and apparently that time is the local equivalent of 'Carnival' -... More 

Was this review helpful? Yes 1
Cottage Grove, Minnesota
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Since 1986 our choice of vacation has been to Mazatlan, Mexico and our choice of hotels has always been El Cid Castilla. We love El Cid because of its proximity to many locations (la Zona Dorada, el malecon, el centro, the mercado, etc), the hotel accommodations, the great buffets, and the excellent service received from the hotel staff. Gizel and... More 

Was this review helpful? Yes 4
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear GuyRosemaryP, First and for most I would like to the you for coming back to us for so long , your loyalty is very much admired . I am so happy to hear that year after year we never cease to disappoint your expectations we always work hard to provide memorable vacations and its always great to get acknowledged... More 

Richmond, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

From the moment arriving at The El Cid Beach Castillia we were welcomed. The front supervisor Rahul was most kind. He acknowledged us every time he saw us and made a point to speak with us and make sure everything was great on a daily basis!! The hotel is kept extremely clean and everyone is most helpful. We WILL be... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Alison M, Thank you so much for this fantastic review about your stay. I feel so good to know that all the staff around were extremely kind and helpful. We work hard every day to give you the best service and make you spend the best vacations ever. We will be waiting you come back soon. Sincerely, Salvatore Sanchez... More 

Senior Contributor
46 reviews 46 reviews
10 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We got in very early and were pleasantly surprised to find out we could get into our two rooms right away. Although the "all-inclusive" package did not start until noon. Our rooms were clean and comfortable and our Housekeeping staff "Violette" was the absolute BEST! Food was fine and standard "all-inclusive" fare. Specialty restaurants were okay - we enjoyed the... More 

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Donegal1968 , Thank you for your recent review on our resort and for letting us knows how your stay turned out. I would like to apologies for the discomforts you encountered in regards to the room not being ready however the rooms are to be turned in at 3:00 o´clock but we always try and have all the rooms... More 

MN
Contributor
14 reviews 14 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We just got home from our trip to Mazatlan and a week of an all inclusive package at El Cid Castilla. My two teens LOVED this vacation - the pool had a lot of activities and there were lots of kids in our group which made it very enjoyable for everyone. Being at this resort during Easter week was not... More 

Was this review helpful? Yes 4
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear KarmenA1, Thank you for taking the time in letting us know how your recent trip was, I am so happy to hear that you and your family had such a great time with us , I am glad you felt safe at our resort and rest assure that this is always our main concern to insure our guests safety... More 

Orangeville, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The short review is this location provides great value for your money! Facilities are modern and extremely clean. All staff in every area of the resort are friendly and helpful. With theme nights the food offers variety and the quality is high. The four a la carte restaurants are very good, we visited each twice. The resort is a busy... More 

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Kirky4Boys, Thank you for taking the time to write this review letting and for speaks so fondly of our resort. I am glad to hear you had such a wonderful time and from reading your review I can see you had the opportunity to fully take advantage of all our resort has to offer like all the Ala Cart... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from 9 days at the El Cid Castilla Beach Hotel. Flight was fast and smooth from Mpls to MZ. Luggage was quickly received, grabbed a 6 pack of beer at the airport bar for our group, loaded our bags on the bus and we were off to the El Cid. Approx 45 min drive through the outskirts which... More 

Was this review helpful? Yes 4
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Joe K, I really appreciate you taking the time to write such a detailed description about your recent stay, it sounds like you had a great time and you got to enjoy our resort, I am glad you found the food to the rooms to your satisfaction we always try to insure our guest are well taken care of... More 

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