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El Cid Castilla Beach Hotel

3.5 of 5 Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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El Cid Castilla Beach Hotel
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1,390 reviews from our community

Traveler rating
    589
    411
    222
    106
    62
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490
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34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
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Strathmore, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I love this place! I have been to Mazatlan many times and El Cid is always my choice. The people that work here are the most friendly, kind hearted, and hard working people I've ever had the pleasure to meet. Spending time at the pool and beach is obviously one of my favorite things to do. Both of these areas... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Gottogoto, Greeting for the sunny beaches of Mazatlan, We appreciate such great remarks you made about our hotel, and it is so great to hear you have been coming back to Mazatlan and we are always your top choice. I am glad to hear you are so found of our staff for we pride ourselves in giving exceptional service... More

Calgary, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Loved every moment I spent here, friendly people, great service, and great views, along with the great food options and random things to do around the city, like visiting old town, would definitly recommend to anyone. :)

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear ConsBurty, We sincerely appreciate your big recommendation, was nice to hear that you enjoyed our hotel, staff and surroundings. We are waiting for your next visit, do not hesitate to contact to me if I can be help. My best, Salvatore Sanchez General Manager. More

Strathmore, Canada
Top Contributor
98 reviews 98 reviews
13 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 1 week ago

What a trip! After being on some really amazing vacations I have to say this was hands down my favorite. The staff at this hotel are so genuinely happy to help you with anything. Seems both times I have had an amazing experience like this I was in Mexico. I have to say the hotel was super clean (For being... More

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear ern678, What a pleasant reading! I’m feeling so proud to be part of your amazing trip in your recent vacation to Mazatlan. As well thank you for share your impressions and let us know the labor has Ramon and Tomas during your stay. Be assured that we will pass your comments about their great labor. We waiting for you... More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

In El Cid I have spent 2 of the worst nights in a hotel in my life. both days I woke up with my back hurting because of the horrible bed, I am the type of person who will sleep perfectly in a couch or even in the floor.. But this bed was unbelievable. For the food, the last morning... More

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear, Karla P Thank you for your feedback of our hotel. We appreciated your comments and thorough review. Furthermore, I'm sorry to read that your experience was not a positive one. I do regret that the bed was uncomfortable to sleep and that it is so hard to find fruit in the buffet, surprise me the experience you have in... More

Winnipeg, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed at this resort for several days. We found the room to be very average and for that reason, would not return. We like a luxury feel to a resort, and that was most certainly missing in this place. The beach was excellent, however, we expected much more from this resort than it offered, and it certainly was NOT... More

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear MH542013 First of all I want to express my thanks for choosing us in among options in Mazatlan. It’s great to read that you were able to enjoy our beautiful beach which is our first main attraction, a visit to the paradise beaches of Mazatlan. However is surprise to me that we did not meet your travel expectations, we... More

Chihuahua, Mexico
Contributor
17 reviews 17 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Despite it's an old hotel, the infrastructure is getting renewed. All the furniture, some floors and other areas form the hotel are being renewed. Service it's ok, and for the price, I think it's one of the best options. Just to compare, The Playa Mazatlan Hotel rate per night was like 200 usd with a minimun of tree nights and... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Luis G, Thank you for your recent 4 bubbles review, we really appreciate to take your time to share your experience with us. I’m happy to read that you found a great service and consider us one of the best options in Mazatlan. We continue with renovations, with the aim to bring you a positive impression on our customers.... More

Wisconsin
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My family and I had an amazing experience at this resort! Everyone was very friendly, but I have to commend the pool activity staff, especially Cesar Lizarraga! He kept the activities very upbeat and fun for the whole family and is incredibly nice. Thanks to Cesar for making our trip extra memorable! :)

Was this review helpful? Yes 5
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Becca F, We value greatly your encouraging and complimentary comments, which I will take great pride in sharing your generous comments with Cesar Lizarraga for his hard work making your vacation even more memorable. We look forward to having the sincere pleasure of welcoming you back to El Cid Castilla Beach. Warm Regards, Salvatore Sanchez General Manager. More

Monterrey, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2014

We were here for one week and all the services we have had was real good. Mainlz the hotel service. All the people around us were really nice with us. The restaurants also good, the food in all of them verz good. All the bufetes and the Spcecialities restaurants as well. Definitlly we recommend this hotel and for sure we... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear mchaires, We would like to thank you for choosing El Cid Castilla Beach Hotel and also for taking the time to share your views on Trip Advisor. We are very pleased to learn how much you enjoyed your stay with us and that you had a truly memorable experience at our Resort. Your kind comments are greatly appreciated as... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2014 via mobile

We booked last minute ,was pleasantly surprised ...it was a great price for everything we got ...right on beach ,weather was great ..people were friendly and service was good ...the rooms were pretty nice as well ..they have 3 hotels so you get to use all the facilities of all 3 ...the restaurant are all good ( have to make... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Cynthua, Sincerely thanks for choosing us for your stay in Mazatlan! Our management team and entire staff has already receive your nice comments and been get excited about this. Be assured that I will share your review with the head of departments and that we remain at your disposal to welcome you next time that your travels bring you... More

ST-GEORGES MB
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2014

Hi this hotel is great it's in hotel zone on the beach.The food is very good and lot's of choice rooms are nice clean soft beds.Alway's entertainment you can also go the the sister hotel witch is attached to this one 2pools food and booze> bars across the street live band was great

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Louis C, I always like to start off by thanking our fellow guest for the time given in writing this review we always appreciate hearing others perspective on our hotel. It pleases me to hear that you found our accommodations to your standards such as our room as well as our food and beverages we work really hard in... More

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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

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