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El Cid Castilla Beach Hotel

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Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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El Cid Castilla Beach Hotel
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1,614 reviews from our community

Traveler rating
    702
    471
    255
    117
    69
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566
428
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41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (1614)
  • Mar-May only
    (559)
  • Jun-Aug only
    (276)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

If you leave El Cid not loving the staff or the area you have truly missed out. From the moment we arrive at the airport to the moment we leave, we get first class treatment, phenomenal meals at great restaurants, and stupendous beach views. We return every year.

Was this review helpful? Yes
Mazatlan, Mexico
1 review
5 of 5 stars Reviewed 3 days ago NEW

I want to recommend this Hotel. Its located at the heart of Mazatlan, if you are young people go to customer service, the girls in there...Yuvia, Zuleyma, Estefany, Marisela, Karla and Maleny are very friendly and give out the most professional attention. They help you with your needs, also if you have any questions or problems they have an efficient... More 

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Medicine Hat, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We returned for a 3 week vacation at the Castilla from March 9 to the 30. Once again, it was so good to see all our friends that we have made over the years. This time we brought along my husband's brother and his wife. They too had such a great time that they are bringing their family next year.... More 

Was this review helpful? Yes
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Rebecca L, Thank you for sharing you delightful review of El Cid Castilla, I am honored you keep choosing us when in Mazatlan, we pride ourselves on providing Five-Star experiences to every guest, I´m so gratifies to heat that your experiences are always lived up to our band promise. It is so great to hear about the staff being... More 

Detroit Lakes
Top Contributor
71 reviews 71 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

We had 2 pool view rooms across the hall from each other (both had double beds although we had requested one with a king) after 2 nights we switched to another room with a king bed. The doubles are small and hard for 2 adults to sleep in together. The pool view rooms are nice and have a partial ocean... More 

Was this review helpful? Yes 2
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear MinnesotaBeachGirl, Thank you for taking the time in letting us know about your recent experience, I am glad we were able to provide to your family such a memorable vacation Rest assure that your comments have been taken into consideration and we will We appreciate your honest feedback and it serves us good so we know which areas need... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Although we did have a lovely time in Mexico, we were very disappointed in El Cid Hotel. First of all closing the beach for a high tide that never happened & not allowing guests to sit on beach chairs when the tide has receded makes no sense. We are from California & have spent countless vacations on the beach, &... More 

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Archiewm First of all I am truly sorry to hear that your stay was affected by the groundswell along the the Pacific Ocean, and for that reason they've raised a red warning flag on the beach. For the safety of our customers do not allow the entrance to the sea. We certainly take every effort to ensure that our... More 

Edmonton, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had wonderful time there, the pool activities during the day were fun - on top of that enthusiastic made for enjoyable days. The room was cleaned everyday by a wonderful lady, very comfortable bad. A huge shout out for Leticia who works in the front lobby bar... she went above and beyond what anyone would expect. The a la... More 

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Drew K, A wonderful review you have given us about your recent stay with us at el Cid Castilla. I feel so glad to hear that everything here met and went beyond your expectations. I feel so proud of all the staff that made of your trip something special, like Leticia at lobby bar Castilla, be assured she will... More 

New York City, New York
1 review
1 of 5 stars Reviewed 3 weeks ago

Hotel is designed for mexican families with lots of kids who spend all their time at the pool and presumably are in the all inclusive meal plan.No place to sit. Clean towels ran out. Blasting music and announcements. Noise level during the day is high.we luckily had reservered ocean front which was quiet, in part because the beach was closed... More 

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear 70peter99, Thank you for the review you are giving us which is very important for us in matter of improve our services. I regret the kids and the loud music disturbing your stay. Be assured I will reinforced the towels area and the restaurants' meals to prevent this happen to future travelers. We hope you can give us a... More 

Grande Prairie, Canada
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel rooms was okay- lots of hot water, our room didn't get cleaned 3 out of 11 days. Grounds were clean. It took a few days to navigate where everything was located...even got kicked out of a restaurant because our wrist band was the wrong color (we were all inclusive) Beach area is narrow and while the vendors don't harass... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear ashley c, It is so good to know that overall you had a great time during your stay with us and that all our staff and services were helpful and kind and met all your expectations. I will take care the comments you gave us for the variety of food at the buffet and will mention it with the... More 

Denver
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel saw its day many, many years ago. The rooms were smelly, beds were horrible and I just could not wake up soon enough to pack up out of there. Do yourselves a big favor. Avoid it at all cost. Kids yelling at all hours of the night in the hallways. I am not talking about teen age kids... More 

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear canitalk, First of all I will like to thank you for give us the pleasure to be part of your vacations in Mazatlan and for the review you are giving us. I am surprised for what I am reading about your stay with us as we always take care of each detail our customers may have. I regret that... More 

Minneapolis, MN
Top Contributor
52 reviews 52 reviews
24 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed April 11, 2015

We stayed at El Cid Castilla Beach from 3/27-4/3, which was right before Easter and a really busy time for the hotel and area. My family of 4 (husband, 14 yr old daughter and 12 year old son) were with a group of 17 in total, 5 families, 10 adults and 7 kids ranging from 9-17. Hotel property overall -... More 

Was this review helpful? Yes 4
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear 2247CH, We would like to take the opportunity to thank you for choosing to stay at El Cid Castilla Hotel and for taking the time to share your comments on TripAdvisor. We appreciate your detailed review and favorable points you found in our hotel as we give you a earlier check in, the quality of service that our staff... More 

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