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El Cid Castilla Beach Hotel

3.5 of 5 Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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El Cid Castilla Beach Hotel
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1,516 reviews from our community

Traveler rating
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    112
    65
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529
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
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Zeeland, Michigan
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

We just got home last night from 10 days at the El Cid Castilla Beach hotel. We really had a nice time. It was our first time to Mazatlan but one of many trips to Mexico. We really enjoyed Mazatlan and will most certainly be back. The only negative comment regarding the hotel is about the internet. I can't figure... More 

Was this review helpful? Yes
Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed at El Cid last week of February 2015. Pros: Hotel was clean and service at the bars/restaurants was good. Beach was really nice, not too rocky, beautiful sunset. Views from the ocean view rooms of the sunset were excellent. Pools were nice, clean, and large, but see below about the beach for the "reserved" issue as it applies at... More 

Was this review helpful? Yes 2
Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Our stay was during Feb 17th through the 24th 2015 I had requested three rooms with King size beds However that was not possible my husband and I were on the 6th floor with two double beds. we were in room 6114 the beds are extremely small for two people we had requested to be moved over by our friends... More 

Was this review helpful? Yes 1
Saskatoon, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

El Cid Castilla resort in Mazatlán is our favorite place to holiday! This year we spent 25 glorious days there with a fantastic support staff in all areas. We love how continually there are improvements and this resort stays very clean! I became very ill & two maids Alejandra Sanchez & Nancy Camacho took special care bringing me items to... More 

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Emily155043, We truly appreciate your feedback especially for highlighting very positively the level of service you received from our team members. I assure you that your kind words and compliments have been conveyed to them. Your comments gives us pride, knowing that we were able to meet your expectation during your stay and that you found our facilities, such... More 

Peterborough
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We arrive on March 14 2015 at 2 pm we have 2 rooms reserved and want to be sure that our rooms are a joined or side by side. Our travel agent has put the request in when he booked out trip but I always like to touch base with the hotel before to be sure this does not get... More 

Was this review helpful? Yes 4
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear slaby, Thank you so much for gie us the opportunity to host you at El Cid Castilla Beach Hotel. Please feel free to contact me at mamoran@elcid.com.mx for take care of your reservations and request. See you soon, Salvatore Sanchez General Manager. More 

Rome
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our first time in Mazatlan. We went with 4 other couples for a 40th birthday celebration. We didn't know what to expect, but were very pleasantly surprised by the resort and Mazatlan. The staff is very friendly and accommodating. The grounds, rooms and public areas are all well maintained and clean. The view of the ocean from our... More 

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear charlille, Thank you for taking the time to post a review of your first stay and choosing us for spend this important occasion such as your 40th birthday celebration. We are very pleased to note of your satisfaction over your experience of staying with us and found our location, overall service, products and facilities to your liking. We are... More 

Mountain Iron, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our first time to Mazatlan and we enjoyed it very much. The service was top notch!! The waiters at the pool Ruben and Roberto were excellent. All of the waiters were the best we've ever had (even better than the butler service we had at a Sandals) when we first arrived we were dropped off in front of... More 

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Deb S, I am delighted to learn from your review that we managed to exceed your expectations while residing with us. I sincerely appreciate all your comments and thank you for recommending our hotel. We all look forward to welcoming you back to your second home in Mazatlan. Best regards Salvatore Sanchez General Manager. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were in Mexico for the first time. When I was booking I looked for safe family resort with nice pool (s), couple restaurants and affordable price. We chose pool view room. We thought we'll be in the rooms beside the pool, on the end when we checked in we got room in the Tower on 5th floor. We had... More 

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Mario S, Thank you for your time and efforts in providing a thorough review of your stay in El Cid Castilla. We truly appreciate your feedback especially for highlighting very positively the level of service you received from our team members. I assure you that your kind words and compliments have been conveyed to them. Likewise, we are happy... More 

Idaho
Contributor
19 reviews 19 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were at this resort in February. 2014 and I wrote a review "no reason not to go". We returned in Feb. of 2015 and we were even happier. We arrived on Valentine's day and had a great dinner at La Cascada, the Mexican restaurant included in our all inclusive package. Before I get to far let me say we... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Rzukes, Thank you for taking the time to post a detailed review of your recent stay in El Cid Castilla Beach Hotel. It is a pleasure for us to read your feedback on what you have experienced during your stay with us thus sharing to other travelers the remarkable things we provide our valued guests. As a frequent traveler,... More 

Saint Paul, Minnesota
Contributor
17 reviews 17 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Positives: right on the beach, clean, great staff, ocean view. Drawbacks: time share pitch; loud; kids running around unsupervised. Resort supposedly has policy: no saving chairs at pool/beach. Baloney. Beach: "fence" separating palapas from the water restricted the view of the ocean. Have been to Mexico twice and NEVER have we seen this many beach vendors. You had to walk... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear WomanOnAJourney, Thank you for taking the time to post a review of your stay at El Cid Castilla Beach Hotel. We appreciate receiving your feedback and while we are pleased to note that you found our hotel nice generally and you had a good experience, we regret to acknowledge your obvious dissatisfaction on some of our services and facilities... More 

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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#6 Spa Hotel in Mazatlan
#7 Business Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan

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