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El Cid Castilla Beach Hotel

3.5 of 5 Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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El Cid Castilla Beach Hotel
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1,408 reviews from our community

Traveler rating
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    417
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    106
    62
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494
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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Edmonton, Canada
2 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

A group of 8 just returned from a one week golfing trip to Mazatlan with a repeat stay (#5) at the El Cid Castilla Beach resort. Location is really why we stay here but this trip was the best so far due to the upgraded service and personal attention the GM Mr. Salvador Sanchez. He made a point to ensure... More

Was this review helpful? Yes
Terrebonne, Oregon
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The staff was wonderful. Jesus and Frank from the Activity department were so nice, they went out if their way to accommodate "Andy from Oregon". The waiters were so pleasant and were always so polite and wanted to make our experience wonderful. The shows were good and Cezar even knew about the Oregon Ducks. The man in the tour department... More

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 3 days ago NEW

El Cid Castilla is a beautiful resort. My daughter & I had a lovely week. We enjoyed having entertainment in the dining room while we ate supper. The servers were very friendly & welcomed us every evening. We especially enjoyed the server we made sure to get every evening - Alejandro Ranger. We had excellent service as well as fun... More

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Barb D, We want to thank you for your give us the opportunity to host you in your recent visit to Mazatlan. I appreciated you recognition to our staff in especial to Alejandro Ranger and Diego, I will share your nice words with them to let him know the results of a job well done. Concerning with the sales... More

Dubai, United Arab Emirates
Top Contributor
75 reviews 75 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 5 days/4 nights here for a conference. 1st room, 0101 was dark, damp, had no view, & everyone on their way to the El Moro pool could see right into my patio & room. Got moved to beachfront 3101. GREAT VIEW, but the sound of the waves crashing was deafening. I didn't sleep well at all. There was a... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear UAEprof, First of all, thank you so much for your review regarding your recent stay with us. I am very proud to read that you experienced at El Cid Castilla Beach Hotel during your vacation in Mazatlan. We appreciated your comments about our staff, service and meals. Furthermore, I’m sorry to hear that the rooms are not on your... More

The Villages, Florida
2 reviews
4 of 5 stars Reviewed 1 week ago

First time to El Cid in Mazatlan.Fantastic hotel.All the staff were friendly and heipful.Fantastic view from 18th floor of Castilla.The all inclusive food and drinks were not great but was ok.When we arrived there were lots of kids at El Morrow and Castilla pools.We ended up going to the Marina most of the tjme which is quiet and more adults.

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Chuck352, Thank you for your feedback, we were happy to hear that you enjoyed your stay with us on your first time at El Cid Castilla. It is great that you found our view was fantastic and our staff was helpful and able to assist with your needs. An apologies if not was quite as your prefer but for... More

Cuernavaca, Mexico
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I went to a convention of ANUPI (asociacion nacional universitaria de profesores de inglés) -COPEI (colegio de profesionales en la enseñaza del inglés). The hotel's meeting rooms were clean and well-equipped. My only disappointment was that the air-conditioner in the meeting rooms was on to high. The staff was superb and very accommodating. The lobby bar manager, Leticia, was especially... More

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Deborah R, Thank you so much for share your recent review and for your sincerely recommendation. I’m so happy to read that you spend a great time and comfortable meeting rooms and the most important the service provided for our staff, I’m so happy to know that they do an excellent job especially Leticia at lobby bar. We look... More

Chestermere, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have been going to Mazatlan. every year for the past several years. Always staying at El Cid. We have made great friends in the resort and on the beach, food is always good and we look forward to the shows every night. Can’t wait to go this year again!

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Nascarfanwilltravel, Thank you for taking the time to review your stay with us. We are glad that you could experience the variety of things to see and do in our hotel and I truly appreciate your feedback. We look forward to seeing you again. Sincerely, Salvatore Sanchez General Manager More

Forest Grove, Oregon
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the El Cid in early Oct. We were supposed to go to Cabo, but had to change our plans. The El Cid was everything we wanted and more. We spent most of our time at the El Moro pool and ate most meals at the La Cascadia. Our favorite dinner was the Argentinian Restaurant, if you go... More

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Chad v, We want to thank you for your trust and choosing us in your recent trip to Mazatlan.I am sure that now the followers from Tripadvisor have a clearer idea when they choosing the hotel for a holidays in Mazatlan. Please be assured that I share all comments on trip advisor with our team and I am sure... More

North Hollywood, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

As young adult, especially during vacation weeks my friends and I would get the stink eye from waiters in other places or the uptight service and little talk. Now what really made El Cid really nice for my friends and I was the fact that this one waiter Guillermo was completely nice to us and really on point. He was... More

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Gabriela K, On behalf of El Cid team we want to thank you for your positives words regards to your recent visit to us. Always would be nice to be recognizer when we add a little extra work. Be assured that we will share the special mention to Guillermo from F&B department. Once again thank you for your trust.... More

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 20, 2014 via mobile

The service of the restaurant was brilliant! Best of all the waiter, Guillermo, was top notch, polite and made sure we were well attended to. I highly recommend this place soley on the fact of how nice the waiter was!

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear blueazul3529, We were thriller to read your 5 bubbles review! It is great to hear you found a great service from Guillermo and we make he did their best efforts in every detail, we are proud to having him working for us. Your business is much appreciated and we look forward to welcoming you back in the near future!... More

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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

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