One hears all of the negative reports of going to Mexico and are leary to go. I dont know where people get these twisted ideas. Just got back from our golf vacation and stayed at ElCid Castilla hotel. The staff are WONDERFUL, pools heated and clean, food Exceptional in all ala carts, rooms spotless and maid service wonderful and friendly....
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Dear mbassmaster
I am thrilled to read that you had a wonderful vacation at El Cid Castilla. It is really encouraging to read that we are on the right way. Your comments about our facilities and staff friendliness are extremely important to us and for sure will motivate our staff to continue creating experiences for our entire guests.
Our Elite...
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We only stayed 1 week, next time will be longer. Excellent service, extremely friendly staff in all areas of the hotel. They really know how to spoil a person. From the moment we woke up till bed time we were made to feel very special. We especially appreciated "Angel" the waiter at "La Conchita snack bar". He is extremely friendly...
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There were 7 of us that went on this trip and we had a wonderful time. We went from Jan 5th -12th. I had heard from some reviews that they weren't allowed to use the sister hotels pools and restaurants but we didn't have that problem at all and we were NOT upgraded to the elite package. My older boys...
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Dear Heather N
Many thanks for taking the time to write this review, also for choosing us to spend your vacations at El Cid Resorts.
It is great to know that you and your family enjoyed the different aspects of the hotel, as well of the facilities in our sister hotels. Our staff work very hard in order to provide...
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We just came home from a 2 week stay at the all inclusive El Cid Castilla Beach Hotel. Had a wonderful holliday with wonderfull weather. What really makes the holliday is the hotel service personel - All of the serving people are really wonderfull and look after your every need. The person who looked after us most of the time...
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Dear Angie S
We at El Cid Castilla are committed to make our guest´s stay a memorable one. It is fantastic to learn that your stay was a great one. We know that service is the only way to make the difference between simple vacations into a memorable one, and I share with you that we feel very proud of...
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The four of us travelled to EL Cid Castilla, Mazatlan at the end of January 2012..we were at this hotel for two lovely weeks!!
Where do I begin, the staff was absolutely wonderful. We felt like everyone made us feel extra special for choosing their hotel. Checking in could have been disastrous..our room was flooded..immediately we were upgraded to an...
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Dear Terri C
Thank you for your kind words. I am delighted that you enjoyed your stay at El Cid Castilla Beach Hotel, and that our staff was always there to attend your needs with promptness. I read with pleasure that we made you feel at home away from home. I have shared your comments with the committee, all of...
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i really enjoyed my mazatlan vacation. the waiter Francisco Renteria was our server most of the time we spent there and he was very courteous and a very good server. I would recommend him for his service.The food was very tasty and i wouldn't complain out my trip at all.would go back to Mazatlan again.
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Dear sandy b
We are extremely proud of our efforts in offering a very high level of customer service, and we want to thank you for your recognition to the great service from Francisco Renteria, he is a real asset to our hotel and I will be sure to share your compliments to him.
Hopefully in your next visit to...
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I am shocked by the positive reviews of this place. I can only assume they must be paid. My experience was SO different than any represented here.
First, the check in and the check out are time-consuming experiences. The line lasts forever, and they feel no need to add extra staff to help out the situation. Finally, after a half...
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Dear Lee626
Many thanks for selecting our hotel to stay and for your detailed comments. Our objective is to provide our guests a memorable vacation. We have been fortunate to satisfy our guests in most cases, however it is most unfortunate to hear that your expectations were not met in a number of areas which is not what we are...
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My husband and I are 28 year old parents of toddlers. We spent a week without the kids at El Cid and had an incredible time! El Cid provided so much variety!
I feel El Cid is deserving of thorough, thoughtful, feedback! So I'm starting at the beginning. :)
Our check-in was a tad confusing. It was our first encounter...
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Dear 2525kim2525
Thank you for taking minutes of your valuable time to write this amazing review, also for choosing us to spend your vacation at El Cid Resort.
It is wonderful to know that you had such a lovely time during your stay with us, that make us to work harder and better every day to keep happy guests like...
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My grandfather and I just came back from our 2 week trip to Mazatlan. We stayed at the El Cid Granada. Last year we stayed at the Castilla. No matter what resort we stayed at, The El Cid resorts are the best!!! Tons of security everywhere.. The girls in the customer service office were always so helpful and freindly :)...
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Dear codicarlson
I am thrilled to read that you and your grandfather again had an amazing vacation at El Cid. I am grateful ith you for so many compliments in regards to our staff, food and accommodations. For our company, your security is one of our top priorities and our guests can see that strict controls of security we have...
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Hotel was very clean and staff very accommodating. Not a brand new resort, but they do ensure that the rooms and public areas are very clean. Staff is very friendly and are eager to make your vacation a pleasant one.
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Dear kellownarussells
Thank you for your review. I am very happy to read that you enjoyed your stay at El Cid Castilla. I am glad to read that you found our staff to be very helpful and friendly and our facilities very well kept and clean. As you say, we ensure that our guests are having a great time.
We...
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