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El Cid Castilla Beach Hotel

3.5 of 5 Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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El Cid Castilla Beach Hotel
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1,457 reviews from our community

Traveler rating
    624
    428
    232
    108
    65
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516
380
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38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
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Mandan, North Dakota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Short and sweet. For us, our stay was perfect for value and service. I wouldn't say the time share people are a nuisance, we were approached several times but they were all very polite. The beach vendors are plentiful but wave off easily. All the food that I consumed was pretty much very good to excellent. I have been on... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Randy M, Thank you that you have chosen to stay at El Cid Castilla during your recent travel to Mazatlan and we are very pleased having you with us. We are delighted to know that you had a lovely and memorable stay and appreciated our room, overall facilities and the unparalleled service provided by our staff. We are indeed... More 

Langley City, Canada
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

“Canada Special” package through Expedia out of Calgary and Vancouver and received an amazing price so I was a bit worried that the quality of the resort wouldn't be up to par, but it far exceeded our expectations. Took a $29 USD cab from the airport (paid the same price back) since there was no shuttle included in our deal... More 

Was this review helpful? Yes 4
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear J9ie, Thank you very much for taking the time to write your review on Trip Advisor. We are really glad that you chose to stay at El Cid Castilla and we are pleased to know that you had enjoyed your holiday with us. Your kind acknowledgement of the service provided is much appreciated. We certainly make every effort to... More 

Springfield, Minnesota
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at El Cid Castilla Jan 16-23. We were a family of 4 with 2 children(12 and 14). Also had in-laws come too, but they stayed in their own room. Check in was very fast and easy. I paid for a private shuttle from airport through Mazatlan Tours, so we beat all of the other guests on the included... More 

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Gbwafam Many thank for your detailed review following your recent visit on Trip Advisor and for choosing to stay with us. Having noted your kind feedback, we are happy to hear that you had an enjoyable and comfortable stay at El Cid Castilla House and pleased to know that you were delighted with the services and associates at the... More 

Minneapolis
Contributor
15 reviews 15 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Spent 8 nights there in early/mid January with several friends. Booked thru Orbitz so they told us to go to the elite room to check in which seemed a bit odd yet cool. Check in was very quick . Booked an ocean view all inclusive room and thought I would be in the tower like last year but instead they... More 

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear D…..Mpls Thank you for sharing your detailed review on Trip Advisor and for choosing El Cid Castilla for your stay in our beautiful port of Mazatlan. We are delighted to read that you enjoyed your overall stay with us and were pleased with the services and facilities at the hotel and have also noted your feedback regarding some inconvenient... More 

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I just recently returned from a trip to Mazatlan with my friend. We stayed in El CID Granada but spent most of our time in EL CID Castilla at the pool, beach, and lobby. We had an amazing time! The service and guest experience is thoroughly genuine and made us feel welcome and wanting to come back! We had lots... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Sjpa2015, Thank you for spending your quality time to provide your valuable feedback about El Cid Castilla and our staff. It gives us a satisfaction to see that you have enjoyed your time with us. As a hotel, we pride ourselves in the fact that our guests feel at home and have a sense of harmony from our staff... More 

Oakdale, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

we just spent a week at the El Sid and it was incredible, I certainly hope we can go again. We want to thank Omar for his incredible service. Food and hotel were amazing. The beach was fun to walk. Try all of the speciality restaurant and the only one I would say anything bad about was the Argentina, steak... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Kay J, Thank you for taking the time in letting us know how your recent trip turned out. I am so glad to hear that you had such a wonderful time and that you are anxious to visit us again . We work hard to provide unforgettable vacations and there is no greater feel then to hear we have... More 

Edmonton, Alberta, Canada
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

As usual, complete satisfaction was achieved. From the moment we stepped onto this beautiful property, we were welcomed with tequila shots in the lobby, when we were checking in, we were recognized from our previous visit by the concierge and we were taken to the Elite office where we were given an upgraded room. This is an older hotel, gorgeous,... More 

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Barry W, I am delighted you had a memorable stay at El Cid Castilla. Thank you so much for your comments on our service and staff. People are the life and soul of our hotels – these wonderful team with their genuine care and warmth ensure that every interaction with our guests is a wonderful moment of truth. We... More 

Saint Paul, Minnesota, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the time we checked in until we left the service was exceptional! Friendly,clean,and professional sums up our experience. The restaurants were great, the pool and poolside activities were a lot of fun. Gabriel Ruben and Angie ran the poolside games and they were terrific hosts.

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Bob G I want to express my thanks for sharing your experiences at El Cid Castilla I appreciated the thoughtful gesture. Keeping customers happy, ensuring that they come back in the future and encouraging them to sell the merits of our hotel to their friends, relations and colleagues is the aspiration of El Cid. I´m glad you were able... More 

Calgary, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We were there Wednesday to Saturday and I was seriously disappointed by the end. Construction and more construction. The construction was loud and on going. Not sure what they were trying to accomplish as they were adding bricks to an already long ago completed building balcony. Impossible to relax with the sound of a saw cutting bricks 8 hours a... More 

Was this review helpful? Yes 4
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Shauna L, Thank you for your honest feedback on your recent stay. My sincere apologies for the noise encountered by construction, I do wish you would have let us know about your inconveniences so we could have fixed this problem quick and efficiently. We are always working on renovations year round so we can improve our resort and make... More 

Calgary, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Well another trip to The El Cid Castilla has come and gone, this year it was from Jan 3 to Jan 17 for me and again I was not disappointed! The service was excellent from the time I got off the bus from the airport. Check in personnel were very professional and courteous, and gave me an outstanding room!! Now... More 

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Kent W, I appreciate your loyalty to El Cid Castilla Hotel & Beach Resorts and would like to thank you for your feedback from your stay with us. It is indeed very gratifying to learn that we were able to deliver the high level of customer service. Thank you for recognizing Leticia & Lupita from lobby bar Roberto, Aaron,... More 

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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#12 On the Beach Hotel in Mazatlan

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