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All 72 Mazatlan hotels

El Cid Castilla Beach Hotel

3.5 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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75%
Ranked #10 of 72 hotels in Mazatlan
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
MikeParsons77 Calgary, Canada
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1,284 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Calgary, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

The hotel was surprisingly good. If you want an authentic Mexican experience, go to Mazatlan. The people are good the food was good, the drug cartels were hospitable (kidding) the whole trip was incredible! Would definitely go back!

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Granville, Ohio
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our stay at El CID was incredible. The staff was great. We were especially impressed with service by Rosalie our room attendant, La Concha waiters at breakfast and lunch Jesus and his partner Armando along with captain Guilermo, dinner waiters Josue Romero and Jonathan Lerma and Sergio Roho at the Club Grill. The waiters have a good understanding of English... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear, Carol J Thank you so much for your more than positive review! We strive to make every guests stay as comfortable as possible and I'm excited that we were able to exceed your expectations in this area. I really want to thank you for your special thanks to Guillermo, Armando, Josue Romero, Jonathan Lerma, Sergio, Roho, Julio Cesar Hernandez... More

Drayton Valley, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

The staff here were absolutely incredible! Everyone was always happy to see us, and pretty much catered to our every need. By about the third day that we were there, one of the ladies greeting us at the door at La Pergola had pretty much memorized where we liked to sit, what our names were and if we went down... More

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GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Courtney, First of all I will like to say thanks, for choosing us like the best choice for your destination on your group trip to Mazatlan; I just can't explain you how wonderful is to hear that we met all your expectations and that you will come back in not a far future. I'm very happy to know that... More

Edmonton, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

My wife and I booked the last week of March 2014 at El Cid Castilla Beach Hotel in Mazatlan (all inclusive). We have been elsewhere in Mexico and this was our first time in Mazatlán. We booked a month ahead and paid a little extra for an ocean view room. I have to say that my wife was little skeptical... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Elkhalidy, I will like to say that I am very happy to hear that for you and your wife, we are now your Best Vacation ever in Mexico. I have no words to thank for your awesome review about us and our service. Our staff is always smiling and giving their best service and help to our guest because... More

BERKELEY
Senior Contributor
48 reviews 48 reviews
36 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My stay got off to a bad start after waiting in line for 45 minutes to check-in only to be told I had to check in somewhere else! The main front desk was understaffed but for some reason there were 3 guys standing around behind the desk doing nothing and when asked said they couldn't help. Then went to "Club... More

Was this review helpful? Yes 1
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear, CalifWilm... Thank you for taking the time to express your sincere thoughts on your recent stay although it saddens me to hear your stay was not pleasant due to miss lead information I thank you for bringing this constructive criticism to my attention as it give us an opportunity to better our service . I apologies for your check... More

1 review
4 of 5 stars Reviewed 1 week ago NEW

we just got back from a large family trip to the el cid castilla resort. our group was about 90 strong and overall i feel this resort did a great job hosting us. the staff and service all over was awesome and the pools were great. the kids loved the jumping rock and the waterslide. the park was also a... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear, Terry W First & foremost, I want to thank you for taking the time to review our hotel. All of our guest observations and concerns are very important to us since it is the best source of information to improve our services and facilities. We are glad to read that your stay with us was great! We take pride... More

Edmonton, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

We stayed at the El Cid Castilla in Mazatlan from April 5th to the 12th and have never been so disappointed with a vacation. We have travelled throughout Mexico in the past staying at 3, 4 and 5 star properties. We were led to believe that the El Cid was the most popular property in Mazatlan and was a 4... More

Was this review helpful? Yes 1
Nova Scotia, Canada
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I spent a week at El Cid Castilla in March, and had the best time. The pools are so nice, and the location is perfect because it's right on the ocean! The food is great and there is lots of things to do! Special thanks to the Activities directors Frank and Hans for being so nice, and always having something... More

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GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear, Guest6868 Many thanks for taking time and effort to share your wonderful experiences to the readers of the Trip Advisor. We are very glad to read about your kind review and charming words about the facilities, especially to know that you enjoyed the ocean, great food and activities with Frank and Hands. Each guest comment is without a doubt... More

Albuquerque, New Mexico
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We had booked an ocean view room months ahead of time, we were put on the first floor with no ocean view whatsover, I complained and they put us on the ninth floor in this horrible room, so we went back to the first floor. Our room had an adjoining door, which you could literally see daylight into the other... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Donavan04, Thank you for taking the time to write this review and filling us in on your recent trip. I regret to hear you did not have the best of times upon your arrival by having problems with your room. I do wish you could have gone to our Elite Girls a bit sooner so they could have found... More

Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I've stayed at other 3.5 star resorts in other Mexican cities, so I had a certain level of quality expectations going in. My overall experience was by no means horrible, but it wasn't good either. Service - everyone was friendly, and spoke excellent English. In regards to service, this exceeded expectations. I felt very welcome. Food - This area was... More

Was this review helpful? Yes
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Gordon, Thank you for your detailed feedback. I’m glad you found my staff to be very helpful and kind, I have communicated your feedback to the entire team at the hotel as I am certain that this will serve as a source of inspiration for us to achieve higher stander of excellence in the feature. We are however saddened... More

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Additional Information about El Cid Castilla Beach Hotel

Also Known As:
El Cid Castilla
Hotel El Cid Castilla Beach
El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
#20 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
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