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El Cid Castilla Beach Hotel

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Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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El Cid Castilla Beach Hotel
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1,565 reviews from our community

Traveler rating
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    459
    245
    115
    66
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538
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (277)
Date | Rating
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    (509)
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1 review
5 of 5 stars Reviewed today NEW via mobile

Our large group stayed at El Cid this past week for spring break, and being raised in Mazatlan I had in mind what to expect. What we received in terms of customer service, room and board, and cleaning services exceeded my expectations. We were taken care of so well. Yuvia from customer service did so mich to accommodate our group.... More 

Was this review helpful? Yes
Lloydminster, Canada
2 reviews
4 of 5 stars Reviewed today NEW

Wonderful Holiday began with amazing service from Raul de Anda at the Front Desk when we checked in, and were amazed to find out that he was able to allocate our room right beside our relatives, thank you so much. Our room was terrific and what an amazing view, and listening to the ocean, now that is something spectacular for... More 

Was this review helpful? Yes 3
Contributor
16 reviews 16 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

went to this event at the El Cid Castilla... Food was so so, service was good, show was so so... Overall I have been to much better shows in Mexico, with better service and MUCH better food. We ended up getting a free evening meal because they overcharged us... All in all I would not be there for this show.

Was this review helpful? Yes 1
West Kelowna, Canada
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Just returned from a great week at the El Cid Castilla Beach resort. Would definitely return here. Everyone was friendly and helpful. Nice resort found was very good overall. Could use an early morning coffee bar and late night a night bar but otherwise everything was really good and would recommend. If you like red wine you will want to... More 

Was this review helpful? Yes 3
Vancouver, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our stay at the El Cid Castilla was amazing! The food and drinks were perfect and service was always great. The rooms and hotel were always kept nice and clean. The pool and beach area were excellent and relaxing. The entertainment would not be the same if it werent for Ruben, Gabriel and Frank from the activities crew. All in... More 

Was this review helpful? Yes 4
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The hotels has 2 big swimming pools, 2 restaurants, 1 bar, i had a ocean view room wich i had a nice view. king size bed, very modern bathroom,. 1 mile away there is a restaurant called Panama, one of my favorites restaurants when i go to mazatlan," buffet " the food at El cid is very delicious. Staff were... More 

Was this review helpful? Yes 2
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear LA_Explorer323, I am delighted to read your detail review and thank you for taking the time to write such an excellent feedback regarding your recent stay at El Cid Castilla. The entire team were very pleased knowing that you had a fantastic and comfortable stay and appreciated our warm, friendly hospitality and incomparable level of service in addition to... More 

Calgary, Canada
Reviewer
4 reviews 4 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Great holiday destination..We have visited in march of 2015 , very nice hotel clean room ,lobby pools ,restaurants and beach and the staff doing great job working hard specially Louis at the bar And Antelmo at ( Cascada ) Mexican restaurant , we did enjoy the variety of the food , drink and service , very safe neighborhood and friendly... More 

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Tony E, Thank you that you have chosen El Cid Castilla Beach Hotel as your preferred accommodation during your travel to Mazatlan and we are very pleased having you as our guests. We appreciate spending your valuable time to share your feedback online and we are delighted that you stay with us was great. We look forward to welcome... More 

Lake Lillian, Minnesota
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have to give out a A+ to your activity people(Frank,Gabriel, Reuben) we were so well entertained with all of there different activities we did with them. You have a great team here. They are a very organized group to get us involved and have a great time and meet people. Also I have to say that your waiters in... More 

Was this review helpful? Yes 6
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear KellyLundgren, Thank you for your amazing review about El Cid Castilla during your en route to Mazatlan. We are indeed very pleased having you with us and knowing that you had a memorable, comfortable and relaxing stay with us. Your special mention to Frank, Gabriel, Ruben and Misael are important to encourage continuing working as usual. Thank you for... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I had so much fun here. I have never been to Mexico before besides a one day excursion, and I am planning on going back next year if I can!! Met some great people, and the activities were definitely my favorite part of the day. They were very organized and soo much fun. I wouldn't have wanted to spend my... More 

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear AimNikki, We appreciate spending your quality time to share your feedback online and we are delighted that you stay with us was memorable. Your positive feedback is a great source of motivation for us as we try to achieve even higher standards of service. We look forward to welcoming you back to us. Please do not hesitate to contact... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 6 days and had the best time ever. All the staff members were so nice. Starting with the luggage guy to the housekeeping to the great waiter in the pergola. His name was Alejandro. Oh and also we had a waiter named Martin that was very nice when we were under the palapa on the beach.... More 

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Mariguerrero, Thank you for your exceptional feedback pertaining to your recent stay at El Cid Castilla Beach Hotel. We are glad to share your experience and appreciation on the location, overall facilities and our jewel, the staff. Your sentiments are precious, thank you so much for taking the time to write to us. As you have promised, the team... More 

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