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All 76 Mazatlan hotels

El Cid Castilla Beach Hotel

3.5 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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74%
Ranked #14 of 76 hotels in Mazatlan
A recent review
4 of 5 stars reviewed 5 days ago
COTraveler44 Durango, Colorado
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1,360 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

On our arrival they could not find us without our confirmation the wait time was horrible even checking out was hassle we upgraded to ocean view and had a building view. The cleaning crew was so loud in the morning they had loud conversation to a point of awaking us up. We would recommend this hotel

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Durango, Colorado
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The El Cid Castilla Beach Hotel met all of our needs and wants. The staff are welcoming, helpful and friendly. The check in process was smooth and although we could not get our requested roll-a-way bed the first night, our request was honored the next day and throughout the remainder of our stay. Housekeeping is prompt, courteous and willing to... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear COTraveler44 Receive our gratitude for your recent words regarding to the service provided from El Cid Team that’s much appreciated. It was a pleasure to note how much you enjoyed your vacation and would like to take this opportunity to thank you for share with the tripadvisor followers. We appreciate all feedback; but, especially enjoy reading about the great... More

winnipeg manitoba
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

we had gone there on jan 11......we were to be there for 3 weeks.....I had a beautiful birthday on jan 14.......one cake in the morning and one in the afternoon...with them singing for me...all staff were so warm helpful and fun.....the place was our favorite for years and we were always treated like gold.....than my husband took sick......the girls at... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Linda H, First and for most I would I would like to give my sincere conciliations to you and your family, I am so sorry to hear what happened to your husband. I am so proud of my group of staff who went above and beyond to help you in such a difficult time. I am horned that we... More

Puerto Vallarta, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed with my boyfriend at El Cid Castilla a couple weeks ago and we had the most amazing time ever. From the food to the service, everyone went above and beyond to make us happy. We truly enjoyed the Italian restaurant and the waiters were awesome. The beach is gorgeous and we loved the resort. Can't wait to go... More

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GMELCID, Gerente at El Cid Castilla Beach Hotel, responded to this review
Google Translation

Estimada Carolina, Que gusto es para mí el saber que hemos formado parte sus recientes vacaciones e pareja en el... More

Orlando, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

If you happen to choose a Mazatlan resort, there is no other place to check in than El Cid Castillo. The most overwhelming difference is the customer service and quick to help kindness. I made multiple requests to Karla, Estfefany, and Marisela - many of them unusual. No matter the issue, they get it done. In addition, the english at... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear BNikhazy, Thank you for taking the time in filling us in on your recent stay here with us, we truly appreciate hear such great feedback from our fellow guests. I am so happy to hear that my staff was what made your stay truly wonderful, I am so proud of my Elite Girls for going above and beyond in... More

Edmonton, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff are friendly and helpful to make sure you feel at home. The activities staff is a lot of fun and cater to all ages. . If you are looking for a relaxing and home away from home atmosphere this is the best resort in Mazatlan. I have come to know Fhernando in the activities department he goes out... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear, Viola S Many thanks for taking time and effort to share your wonderful experiences to the readers of the Trip Advisor. We are very glad to read about your kind review and charming words about the facilities, specially to know that you enjoyed the activities in our hotel. Each guest comment is without a doubt an opportunity to all... More

airhead88
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Rooms were spacious, maids were good & friendly. We were on the 19th floor (room 1904) and had a beautiful view. A big storm occurred one night while were were there & we woke to water on about 1/3 of the floor in our bedroom. We did notify our maid and she saw that it was cleaned up. Beds were... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear airhead88 Thank you for taking the time in writing this review we appreciate your honest commentary on your recent stay. I am glad to hear that my cleaning staff was able to provide to a clean room every day. I do apologize with the construction do while trying to check you in and rest assure that I will definitely... More

Visalia, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I vacationed in Mazatlan from June 1-14, and during my vacation I stayed at the hotel El Cid Castilla. I would just like to share my great experience with any would be future travelers. The staff was very friendly and professional! I would especially like to thank the ladies at Club Elite (Marisela, Stephany, & Nidia). I enjoyed the food... More

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear miguel p Thank you very kindly for your lovely review of the hotel and staff. Thank you also for staying with us and for pointing out the benefits of staying at El Cid Castilla Beach Hotel. We welcome your feedback and your special thanks to the Elite girls and his excellent job during your stay, I’m happy to have... More

1 review
5 of 5 stars Reviewed 4 weeks ago

My daughter and myself had a most relaxing, fun and delightful time at this hotel. The service was very good and the food was excellent. We both highly recommend this hotel. We will be back to this great hotel! Happy Trails!

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GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear, casa carmen We really appreciate your encouraging words regarding your wonderful experience at El Cid Castilla Hotel. I’m so happy to read that you and your daughter have a good impression of our service, food and the rest of the time. We will happy to assist you once again in a not too distant future. Sincerely, Salvatore Sanchez General... More

Monterrey NL
Top Contributor
120 reviews 120 reviews
40 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed July 24, 2014

Have stayed at this hotel lots of times since I was a young girl, Used to be the best hotel in Mazatlán, now.... I´m not so sure... also last time I was in the resort was over 6 years ago. The good... Staff is great, It has to be something of the Mazatlán people since they were all very nice,... More

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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Top resorts Hotel in Mazatlan #6 Spa Hotel in Mazatlan #8 Family Hotel in Mazatlan #10 Romantic Hotel in Mazatlan #11 On the Beach Hotel in Mazatlan
Hotel Class
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 
Number of rooms
500

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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