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Luna Palace Hotel / Suites

#10 of 76 Hotels in Mazatlan
Certificate of Excellence
Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
Hotel amenities
Luna Palace Hotel / Suites
Best prices for: 1 room 1 guest
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Ranked #10 of 76 Hotels in Mazatlan
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
Amber M Vancouver Island, Canada
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371 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed 5 days ago NEW

Rude staff, inconsiderate. Before you book at this hotel, think twice. We are traveling for a little vacation, due to unforeseen medical issue we need to JUST CHANGE OUR RESERVATION, WE ARE REQUESTING TO JUST MOVE IT UP 1 DAY later. when they answer the phone, they will hung up immediately. We will not recommend this hotel to anyone. rude... More 

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Vancouver Island, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great, friendly service, nice beaches, closely located to shops. and restaurants...bus ride or taxi ride away from El Centro...we love to barter with the locals when shopping.. ..The only complaint is we had to leave so soon.

Was this review helpful? Yes 2
Oregon Coast, Oregon
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wow! We had toured the Luna Palace a couple of years ago while staying at the resort next door, and it looked "interesting" at that time. There are several room options, although the hotel is only 71 rooms. All are "can't miss" rooms, with kitchenettes, balconies overlooking the pool or beach, very comfortable beds, in-room safes, internet included, and decent... More 

Was this review helpful? Yes 3
San Luis Potosi, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2015

Our week's stay exceeded our expectations for comfort, top notch service and overall pleasure. Good location with fine restaurants within a short walk. Fish Market across the street is especially good. Buses for 10 pesos or less pass frequently in front of hotel. Our friend from the States enjoyed the great view from her 7th floor balcony and we liked... More 

Was this review helpful? Yes 1
Cleveland, Minnesota
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 29, 2015

We spent a week just unwinding, laying on beach, local shopping and eating in nearby great restaurants. Many shops and restaurants are within walking distance. The suite was comfortable and clean. Beds were very comfortable, but only regular size. Would have liked a queen size. The beach was clean. We watched every morning as maintenance raked the beach. Only complaint... More 

Was this review helpful? Yes 3
Costa Mesa, California
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 24, 2015 via mobile

Checking in we were asked to email our confirmation to them which was a bit of a hassle.The room was nice and large enough for us. The kitchenette was locked up upon check in. You have to leave a deposit at front desk to have it opened. someone will come up and count dishes, before check out you have to... More 

Was this review helpful? Yes 1
San Luis Potosi, Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2015

Spent 9 days at the Luna Palace Hotel. Great location right on the beach with a lovely pool. Food is very good, especially the breakfast buffet. Room very clean and comfortable. Cannot say enough good things about the staff, especially Mariela. I fell and cut my knee while sightseeing in Old Mazatlan. Upon our return, Mariela saw me covered with... More 

Was this review helpful? Yes 2
Winnipeg, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 10, 2015

We have stayed at this resonably priced hotel many times over the years and will continue to do so. This quite 71 suite, 8 storey hotel is right on the beach, far enough off the busy street so there is no traffic noise. The staff, from our manageress Mariela, everyone working the front desk, bell man Jesus, bartender Jorge, maid... More 

Was this review helpful? Yes 3
Falcon, Colorado
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 9, 2015

It is a great location - within walking distance to restaurants and shopping. You can catch a ride to anywhere else right outside on the street. The view from the room was beautiful. The beach is right there and the pool was clean and warm. The staff was great also. The rooms are older but clean. The beds were very... More 

Was this review helpful? Yes 2
Peterborough, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 8, 2015

Luna Palace is the best place for anyone to stay. They treat everyone like family, not a customer every single employee there cannot do enough for you. I have been going there for four years now. I would not go anywhere else. It is my favorite place to go and relax. You have the choice to go to other restaurants... More 

Was this review helpful? Yes 1
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Amenities