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All 76 Mazatlan hotels

Luna Palace Hotel / Suites

3.0 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
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Luna Palace Hotel / Suites
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Ranked #13 of 76 Hotels in Mazatlan
A recent review
5 of 5 stars reviewed yesterday
JACK10171 Virginia Beach, Virginia
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337 reviews from our community

Traveler rating
    168
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    40
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See reviews for
131
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8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia Beach, Virginia
Top Contributor
69 reviews 69 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed yesterday NEW

We spent three weeks in this timeshare/hotel. Our room had two bedroom, two baths, kitchen, dinning area and the most wonderful L shaped balcony! In the front was a beautiful view of the ocean and the short side of the L shape overlooked a very large pool. Hotel staff, for the most part, we not to fluent in English, but... More 

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Contributor
19 reviews 19 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel was nice and clean and the staff was very helpful. They were doing renovations outside our room so we had to deal with a lot of banging - but we were not there for the room. We had a kitchenette however it was pretty limited as the burner did not fit the two cooking pots we had at... More 

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Lincoln City, Oregon
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights on our way back to the USA from Guadalajara. The location is great. The beach is very nice with some good waves for body surfing and Boogy boarding. All the rooms have excellent ocean views and balconies. But the staff does not speak English. So checking in is very confusing for an American. They... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

Enjoyed our stay and had a great time. Would love to go back another time. Service was great! Loved having an ocean view from our room and would recommend to friends and family planning to vacation in Mazatlan.

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OceanoPalace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Dear Maritza, thank you for your positive review! We are thrilled to hear that you had such a good time and enjoyed of our gorgeous oceanview suites! Please recommend our property among your friends and family by liking our facebook page mazatlanpalaces More 

Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2014

we stayes in kluna palace for a week, mu cousin got married thyere are everything was beautiful the pool area and the facilities, my bedroom have a fantastic ocean view, restaurant eclipse its great love the Mexican Plate greatfull vacations,i want to comeback soon

Was this review helpful? Yes 1
OceanoPalace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Dear Andre, thank you for your fantastic review of Luna Palace. The hotel in Mazatlan where you stayed for a wedding! How was the party? We hope to see you back soon! Keep in mind that Sunwing has some amazing deals from AB right now. Please stay tunned for deals, promotions and news through our Facebook or Twitter accounts. Look... More 

Denver, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

Amazing experience at the Hotel. It is very clean and the rooms have AC. The view is absolutely amazing! They have their own private pool! The beach is literally right next to the hotel. The experience it gave me and my family completely blew me off my feet.

Was this review helpful? Yes 2
OceanoPalace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Dear Nanda, thank you so much for your super positive review from your stay back in June at Luna Palace. We are thrilled to hear that you had an amazing vacation. We hope to see you back soon. In the meantime please keep through our Facebook and Twitter accounts, look for us as MazatlanPalaces Happy Holidays! Luna Palace More 

Puyallup
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 19, 2014

We have enjoyed Luna Palace for the last two years. We were checking to book again for early 2015 and the price has tripled!!!! There is no room in Luna Palace worth $170.00 + per night, sorry, will have to find a new place to stay. It is really to bad, we enjoyed the location, the hotel and the view.... More 

Was this review helpful? Yes 8
OceanoPalace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Dear MazfanPuyallup, Thanks for taking the time to leave your comments about Luna Palace. We certainly take very seriously any positive or negative comments left for us. As for the pool service, I am sorry to hear you had a negative experience but I am also pleased to report that it has improved and we have received positive comments/impressions about... More 

Vancouver, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 30, 2014

We were at the Luna Palace for 3 weeks last week of Feb and first 2 weeks of March,2014 . This was not our first time at this hotel but it was the best one so far. Why you might ask? Well they have hired an activity person her name is Zulema she was outstanding!! There was never any pressure... More 

Was this review helpful? Yes 1
OceanoPalace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Dear Tracy from Vancouver, Thank you for taking the time to write your possitive review of Luna Palace. Seems like your 3 week vacation was a relaxing yet fun time for you. We are pleased to hear that the personnel made you feel comfortable. We are happy to report that pool service has deffinitely improved. We are working every day... More 

Victoria, B.C>
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 27, 2014

So ...many many trips to Mazatlan but very first time staying at Luna palace. Got to the hotel at 1:30. Check in isn't till 3 o'clock and they made us sit in the lobby for 1.5 hours while we watched other people check into their rooms. People who we flew in with we having a great time in the pool... More 

Was this review helpful? Yes 1
OceanoPalace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Dear BonitaMama, Thank you for taking the time to share your comments about your stay at Luna Palace back in April of this year. We are transitioning our customer online response and we now have a Canadian team looking after our Canadian clients that are extremely important to us. We would like to let you know that Oceano Palace's renovations... More 

british columbia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 7, 2014

We are repeat customers for 7 years at Luna Palace. Hotel staff very helpful and have become good friends, their English much better than our Spanish. Very best Activities Person leading yoga on beach, water aerobics in pool, crafts, games, Spanish lessons, beach or pool volleyball, some days even Texas Holdem. The 4-section swimming pool excellent, good for all ages,... More 

Was this review helpful? Yes
OceanoPalace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Dear Rouw, On behalf of our people in Mazatlan and our new Canadian team in Vancouver, we would like to thank you for your review at TripAdvisor. We will make sure we share your review with our personnel and through our social media sites. We work very hard to have happy Amigos returning year after year! Your support to locally... More 

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Additional Information about Luna Palace Hotel / Suites

Address: Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Luna Palace Hotel / Suites 3*
Number of rooms: 71
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Also Known As:
Luna Palace Resort All Inclusive
Luna Palace Mazatlan
Hotel Style:
#1 Business Hotel in Mazatlan
#3 Top resorts Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan

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