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Emerald Estates

4.0 of 5 Ave. Ernesto Coppel Campana S/N | Zona Nuevo, Mazatlan 82110, Mexico
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Emerald Estates
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Emerald Estates
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30 reviews from our community

Traveler rating
    28
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14
7
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Business
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Mazatlan, Mexico
2 reviews
5 of 5 stars Reviewed 1 week ago

The villa is such a wonderful experience for our family that joins us for part of our time here. The service is a 6 out of 5 and Gabby works so hard for us to accommodate the locations of our Villa. So much room and ready to go, we love to do our own cooking for the most part but... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

We have been coming to Mazatlan for 25 years. Although we do take cruises and have stayed in other places in Mexico, we consider our villa at Emerald Bay so special we are spending our 50th wedding anniversary here. The staff are like family and it is a delight to see them still working at this resort year after year.... More 

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The Villages, Florida, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2014

We love sharing our Villa with friends. It is a perfect place to get away and relax. Gabby is fantastic and makes sure we have everything we need for a perfect vacation. The villas are gorgeous and fully equipped. We enjoy the privacy but also like to join in with resort activities. The Spa and fitness center are 5 star.... More 

Was this review helpful? Yes 1
Portland, Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 12, 2014

All, Well after 7 years you would think we had seen it all! Nope, Mazatlan and Emerald Estates Villa's continues to amaze through the hard work of the staff and the natural beauty of the site and buildings. Always something going on, first class Villa's and staff, with Gabby leading the way to assure old and new guests get the... More 

Was this review helpful? Yes 1
Manhattan Beach, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 28, 2014

We have been here several times. The resort is amazing, as is the service and the staff. The all inclusive is good value if you are a drinker. The food is average. Gabby is always very helpful and we rely on her for just about everything. We are always greeted by name and it is a pleasure to be here.... More 

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Carmel, California
1 review
5 of 5 stars Reviewed June 4, 2014

We have been Villa owners here for 8 years. We start looking forward to coming back the day we have to go home. The service here is unsurpassed! Everyone remembers us and our names. Gabby is number one when it comes to making sure all our needs are met. This place would not be the same without her!! We have... More 

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PuebloBonitoResorts, General Manager at Emerald Estates, responded to this review

Dear Susan M, We would like to thank you for being such a loyal guest to us, we are very happy to hear you had a wonderful time with us once again, we truly appreciate your suggestions and we'll make sure to consider all your comments. Warm Regards, David Tussi, General Manager More 

Laguna Niguel, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2014

Gabby was extremely helpful in getting the villa accommodations arranged for our families. We were going to have to switch to room 1045 and she offered to switch us to villa 11 for convenience of being near our friends and family. It made the time very enjoyable. Gabby was also very clear in explaining that President Nieto was staying in... More 

Was this review helpful? Yes 1
PuebloBonitoResorts, General Manager at Emerald Estates, responded to this review

Dear Reviewer, We truly appreciate the time you took to review us, and are very happy to hear that Gabby did everything she could to make you and your family feel more comfortable. We hope to welcome you anytime in the near future. Sincerely, David Tussi, General Manager More 

Mesa, Arizona
1 review
5 of 5 stars Reviewed March 28, 2014

We have been going to Pueblo Bonito Emerald Bay for 10 years now. We are always greeted and welcomed home by all our amigos, from the bell men to the pool waiters. Each staff members show their appreciation and genuine interest in helping you enjoy the resorts amenities. We enjoy painting pottery with Augustine, the spa is clean and well... More 

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Colorado Springs, Colorado
2 reviews
5 of 5 stars Reviewed February 10, 2014

The weather since Dec. has been warm and sunny. The grounds are beautiful . The amenities are special, and the personal are friendly and very helpful. You can't go wrong if you vacation at Pueblo Bonito Emerald Bay. This is our 8th consecutive year and I have never been disappointed .

Was this review helpful? Yes
Sacramento, California
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 1, 2014

This lovely resort opened with big promises of a golf course, marina, and many luxurious amenities but sadly, has not come through! Even their driving range is now closed down! We bought here on the promise of all of these wonderful amenities and more, but sadly every year, they have cut back more and more in stead of growing. In... More 

Was this review helpful? Yes 2
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Additional Information about Emerald Estates

Address: Ave. Ernesto Coppel Campana S/N | Zona Nuevo, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Emerald Estates 4*
Number of rooms: 5
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