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Emerald Estates

Certificate of Excellence
Ave. Ernesto Coppel Campana S/N | Zona Nuevo, Mazatlan 82110, Mexico
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1 room 1 adult
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Emerald Estates
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50 Reviews from our TripAdvisor Community

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Los Angeles, California
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 23, 2015 via mobile

We're upgraded by RCI and a wonderful your lady named Karen. She called a couple days before are arrival date and gave us the upgrade. Beautiful and private villa. Had 10 of us for a couple nights and then 3 couple for rest of time. Staff always asked about us, if we needed anything. Great attention to service. All with... More 

Helpful?
Thank Aaron M
GM_PBonito, Gerente at Emerald Estates, responded to this review

Dear Aaron. Thank you very much for your kind review. We appreciate for taking the time to share your experience. We feel honored that you found in Pueblo Bonito Resort the perfect place to enjoy with your lovely ones. We are so excited to welcome you back again to this your home. Kind Regards. More 

Macomb, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 16, 2015

My wife and I own a villa in Emerald Estates for 2 weeks in September. We have also visited in October and November. This has been our 6th time at Emerald Bay. We LOVE our resort and look forward to our vacation every year. It is truly our "Home away from Home." Before we even arrive in Mazatlán, we speak... More 

Helpful?
4 Thank Mike_Lauren
GM_PBonito, Gerente at Emerald Estates, responded to this review

Dear Guest. Thank you very much for this detailed and wonderful review which will help travelers make the right decision when it comes to choosing the ideal resort for your vacation. It’s a pleasure to know that this experience was a very positive one, highlighted by our great service our wonderful staff and food selection. Hope to see you soon... More 

Brooklyn, New York
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 14, 2015 via mobile

What a beautiful and luxurious vacation my family and I had at Emerald Estates by Pueblo Bonito the last week of August 2015!!! We are owners of Novaispania and have visited many high-end properties...I have to commend the staff and management at this establishment- Professional and courteous!!! We will definitely recommend to all our friends and family!!! This was the... More 

Helpful?
1 Thank John C
GM_PBonito, Gerente at Emerald Estates, responded to this review

Dear guest. Thank you very much for choosing pueblo Bonito Resort on your visit to Mazatlan. On behalf of the staff and management, we would like to extend a grateful for taking the time to send your feedback about your recent stay. We are also glad you had an excellent experience with our staff, as we strive to provide all... More 

Mazatlan, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 25, 2015

My family have been renting these villas since they first opened in 2008. They are gorgeous! If I ever build another home again I would use this floor plan!! The spa is wonderful and the fragrance will never leave my memory. The grounds are kept so beautiful with such a variety of trees and flowering plants. The pools are head... More 

Helpful?
2 Thank Joy S
PuebloBonitoResorts, General Manager at Emerald Estates, responded to this review

Dear Joy S, Thank you so much for sharing your experience, we are absolutely delighted to hear you've been part of the Pueblo Bonito family for quite some time now. We truly appreciate the feedback as we strive to make each guest feel at home and provide an unforgettable experience. I will share this review with the staff members mentioned... More 

1 review
5 of 5 stars Reviewed June 11, 2015

The villa was amazing! Privacy, luxury, and excellent service! The food was absolutely delicious, and everyone was so kind, helpful, and friendly. The gym is clean, fully equipped, and conveniently located next to the spa. The view from the pool is wonderful too! Amazing experience!

Helpful?
Thank Justin K
PuebloBonitoResorts, General Manager at Emerald Estates, responded to this review

Dear Justin K, Thank you for sharing the positive and insightful review, we appreciate your feedback. We are overjoyed to be informed of your amazing experience and are looking forward to having the honor of welcoming you again in the near future. Sincerely, David Tussi, General Manager More 

Rio Verde, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 11, 2015

Very exclusive. The best pools i have seen in any resort. Stayed at the villas With friends and Family, i highly recomend the villas if you want privacy. They have prívate pool and grill to Make carne asada. But my all time favorite is the spa facilities, no Other like it. Excelent service.

Helpful?
1 Thank Vanessa N
PuebloBonitoResorts, General Manager at Emerald Estates, responded to this review

Dear Vanessa N, Thank you for the kind words regarding your stay, we truly value your input. We are very pleased and delighted to hear you had such a wonderful experience and enjoyed the facilities and service, as we strive to provide superb quality everyday. We very much look forward to welcoming you back in the near future. Regards, David... More 

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed May 14, 2015

The villas are amazing, as a owner we highly recommend them. Lorena & Daniel are amazing, the best!,, we have come here for the past ten years - food is amazing and the service is amazing. This resort is definitely the best

Helpful?
Thank Max M
PuebloBonitoResorts, General Manager at Emerald Estates, responded to this review

Dear Max M, We truly appreciate your positive feedback and are so happy to hear you've enjoyed your stay. We will be sure to give recognition to Lorena and Daniel. We look forward to welcoming you again in the near future! Regards, David Tussi, General Manager More 

Los Angeles
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 14, 2015

This is our third time staying at Emerald Estates and it was an excellent two weeks. What outstanding service from everyone. Gabby the concierge and Edwardo the Bistro waiter were exceptional. Also, Beatrice the housekeeper. The gym, spa, and pool side service is one of a kind. The only thing that can be improved is the temperature of the food.... More 

Helpful?
Thank Industrious001
PuebloBonitoResorts, General Manager at Emerald Estates, responded to this review

Dear Reviewer, We are so glad you enjoyed your time with us. We really appreciate the input and will take it into consideration. We additionally will give recognition to the mentioned employees and look forward to welcoming you back soon! Sincerely, David Tussi, General Manager More 

Hubbard, Oregon
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 25, 2014

We have been owners of a Villa since 2007 and enjoy all the service, beauty and amenities mentioned in other reviews. Gabby is outstanding. So are all the housekeepers, pool staff, door men, entertainment/athletic/dance/spanish class instructors. And how wonderful the spa staff is! Absolutely 1st class. The grounds are fabulous - flowers, trees, vines, fountains. Vistas and sunsets are dreamy.... More 

Helpful?
2 Thank happytobehere73
Central Saanich, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

We are looking forward to yet another visit to Emerald Bay. The villa, with private pool and hot tub is perfect for us. I love slipping into the pool in the morning while my husband makes the coffee! The main resort is beautiful and the gym is the best we have encountered. The beach is great for walking. Concierge Gabby... More 

Helpful?
Thank juck1950
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