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The Palms Resort Of Mazatlan

Camaron Sabalo No. 696 | Zona Dorada, Mazatlan 82100, Mexico (Formerly Holiday Inn)
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The Palms Resort Of Mazatlan
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The Palms Resort Of Mazatlan
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240 Reviews from our TripAdvisor Community

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Traveler rating
    102
    86
    33
    13
    6
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61
84
5
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (78)
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    (95)
All months
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We drove from Durango and we had some difficulty finding it, which is understandable. Food in the hotel is expensive, room temperature was not cool enough. Refrigerator is rusted and does not work, the food spooled. There is no microwave, either. Not enough light in the room.

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 21, 2015

We stayed for 3days 4nights and really enjoyed our stay. The service was excellent from pool bartenders Jose Juan and David. Ernesto another sever from the restaurant also provided great and friendly service. The pool was amazing and the beach area very clean!:) I will say that the ambiance is pretty young. Overalls it stay was very delightful!

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Kamloops, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 14, 2015

We love this place! Everyone is so warm and welcoming and bend over backwards to make sure all our needs are met! The rooms are spotless, the view is spectacular. Spending the day poolside is so doable as it is quiet and the servers are very attentive. They will help you book excursions, fishing trips, and the restaurant will even... More 

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Grand Forks, North Dakota
Level Contributor
11 reviews
5 of 5 stars Reviewed April 2, 2015

The Palms resort is amazing and has everything! They do everything to make sure your stay is fantastic! If you fish the restaurant in the hotel will prepare an amazing dish for you! The cleaning service will even clean your room if you sleep in late :)

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Bellevue, Nebraska
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 17, 2015

We stayed here the last week in February. The coffee bar is amazing, and has fresh squeezed orange juice every morning! The staff was so friendly, we could exchange our money there, and they helped with excursions as well. The happy hour was amazing, and they even brought our margaritas right to our room so we enjoyed the sunset looking... More 

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Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 7, 2015

We booked based on other people's reviews. We were not impressed at all. The only friendly staff members were the maids. The food was average at best. We gave up on eating here. Location is a bit far from shopping and restaurants. Beach in front of hotel is rocky and you can't swim there. The pool was extremely cold! No... More 

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Rushmore, Minnesota
Level Contributor
4 reviews
5 of 5 stars Reviewed March 7, 2015

We recommend this as a small enough place to give you personal attention from the concierge, cooks and other staff!!! We have been telling other people to check out the package deal with all inclusive. The food is fabulous with a personal touch by ordering off the menu!! The staff was wonderful and make you feel welcomed. Stay away from... More 

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PDX
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed March 4, 2015

Just stayed at this very nice resort for 10 days. Wonderful weather and service was excellent! Rooms super clean and staff friendly and helpful. Very nice restaurant/bear ocean front. Alberto was the best waiter we had in all of Mazatlan.

Was this review helpful? Yes 3
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 23, 2015

Great hotel, love the staff. The hotel was very peaceful. Love the pool right next to the beach. The location was great, not too close not too far. Everything was clean. The only bad thing was, they had forgotten to put in towels.

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sc
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 21, 2015

Nice hotel in good location. Easy to spend a few hours relaxing by the pool. Good food, good drinks, good service at restaurant beachside. All the staff provide great customer service. Rooms are clean and comfortable. Would stay here again!

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