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Torres Mazatlan Resort

3.0 of 5 Av. Sabalto Cerritos Esq. Lopez Portillo, Mazatlan 82110, Mexico
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Certificate of Excellence 2014
Torres Mazatlan Resort
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Torres Mazatlan Resort
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203 reviews from our community

Traveler rating
    112
    63
    20
    7
    1
See reviews for
48
64
2
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (203)
  • Mar-May only
    (62)
  • Jun-Aug only
    (42)
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    (46)
  • Dec-Feb only
    (53)
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San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed at several places in Mazatlan over the years, and this is pretty typical. Somewhat rough on the edges if you're expecting American level standards, but good by Mazatlan standards. Spacious rooms and a good location--some of the hotels are very far north and make access to the rest of the city cumbersome. The maintenance could have been better--my... More

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The people at Torres Mazatlan are what made our stay. The staff is great, very friendly, and worked very hard to accommodate us. The resort is a little run down, clean, but not a 4 star resort. They have had a lot of damage to the beach and the front of the property from the hurricane. The entire time we... More

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Tacoma, Washington
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

All the staff was friendly, but the front desk was not helpful. We found ants in the kitchen & livingroom. They sent a maintenance person with a can of raid. We ended up going to Walmart & buying ant traps. Another "guest" tried to break in the sliding glass door(ground floor unit) at 3am. he was staying next door &... More

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Del Mar, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2014

very good time !!! with my family! beautiful beach , no wifi at all in the room, good information about cab costs per zone, very friendly people good service , no tv in rooms only living room activities every day .

Was this review helpful? Yes 1
Fairbanks, Alaska
Top Contributor
54 reviews 54 reviews
8 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed August 3, 2014

Torres Mazatlan is a beautiful resort. We had a penthouse so it was a nice setup with our own bbq and jacuzzi on a deck that overlooked the pool and beach. July was hot and humid. Our 2 biggest complaints are bugs and flooding. We stopped counting the large black beetles we killed each morning when we got to 100.... More

Was this review helpful? Yes 4
olympia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 17, 2014

Very friendly and accommodating staff. Loved the restaurant and staff there...When we arrived the hotel had just been informed that they had been reported to have had Legionnaires Disease so they were taking every precaution to prevent further contamination, Even offered to move guests to another facility if they wished.... They brought in bottled water to each room and held... More

Was this review helpful? Yes 3
JABoughton, Director Inventory Management at Torres Mazatlan Resort, responded to this review

Thank you for your kind words we will pass your comments on to the staff. Just to clarify for yourself and future guests, that despite the presence of very low but safe levels of legionella bacteria in 2013, there has never been Legionnaires Disease at TM and that all water storage and plumbing faculties have been upgraded to the high... More

Washington DC
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 1, 2014

As other reviewers have previously stated this resort is just like being at home. Our particular room had the best view ever of both the beach and the pool area. The atmosphere was relaxed and the people were very friendly. The resort isn't what I would consider a 5 star BUT it was very charming and clean with the typical... More

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Sault Ste. Marie, Michigan
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 29, 2014

This is the first statement made to us as we walk through the gates on every one of our return visits. It is repeated at every part of the check in process. In addition we receive many hugs from the employes and inquires about our health our families. The resort is charming. No it doesn't have the glitz of the... More

Was this review helpful? Yes 3
Auburn, Washington
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 2, 2014

Welcome Home...are the beloved words you hear each time you arrive at Torres Mazatlan! :) We recently returned from our 5th annual vacation to our favorite Mazatlan resort...and couldn't miss it more. From the moment you arrive to the depressing moment you must depart and head home you are treated like family. Nothing but a great time is had at... More

Was this review helpful? Yes 4
JABoughton, Director Inventory Management at Torres Mazatlan Resort, responded to this review

Thank you for your review. We are so happy that you vacation at Torres Mazatlan each year. Welcome Home and we will see you again soon! More

Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2014

The penthouse is gorgeous and with a jacuzzi in the patio overlooking the sunset it was hard to leave this place. The sunsets were incredible every night, and the kitchen and bathrooms very clean. We did get a few calls from maintenance that weren't relevant to our stay, and not many maintenance employees could speak English very well. The restaurant... More

Was this review helpful? Yes 4
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Additional Information about Torres Mazatlan Resort

Address: Av. Sabalto Cerritos Esq. Lopez Portillo, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Torres Mazatlan Resort 3*
Number of rooms: 126
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Also Known As:
Torres Mazatlan Hotel Mazatlan

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