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Emporio Mazatlan

3.0 of 5 Avenida Camaron Sabalo No. 51 | Zona Dorada, Mazatlan 82110, Mexico
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Emporio Mazatlan
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Emporio Mazatlan
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168 reviews from our community

Traveler rating
    39
    52
    35
    21
    21
See reviews for
37
33
3
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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Top Contributor
116 reviews 116 reviews
26 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed September 20, 2014

I have no idea if this hotel is rather new, but it already looks already old due that there is a lot of cheap materials everywhere. For instance paint was coming off in our room as well as some of the wood like furnishings. I also think the cleanliness wasn't as thorough as it should be. The staff was ok... More 

Was this review helpful? Yes 1
Revenue M, Director General at Emporio Mazatlan, responded to this review

Thank you for taking time to share your comments with us,. we appreciate your detailed description about your stay, and you can be sure we are working in the áreas which need some improvement to offer you a better service and installations in your next visit to Mazatlán.. We want to apologize for all the inconveniences in the room during... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 11, 2014 via mobile

excellent attention and service from the personal of the hotel (Irasema D.). Compare to the hotel that is next to it, in here (Emporio) they gave me solution and not excuses by the way is less easy to get a taxi when is raining so take your time

Was this review helpful? Yes 1
Revenue M, Director General at Emporio Mazatlan, responded to this review

Thank you for taking the time to comment about your recent stay with us. We greatly appreciate your comment, We appreciate that you are sharing your experience in Emporio Mazatlan and we hope to see you again. Than you for you preference, Best Regards, More 

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 13, 2014 via mobile

I stayed in this hotel for a couple days after Christmas so the room was really quiet, the pool was great and the location was ok, the place is perfect for young couples and friends. There are a couple small markets called oxxo within walking distance, you should visit plaza machado for dinner, there are a few italian and mexican... More 

Was this review helpful? Yes
Revenue M, Director General at Emporio Mazatlan, responded to this review

we want to thank you for all your comments, we are really happy to know that you enjoy your stay with us, we hope to see you again as our guest soon. Best regards, More 

Zacatecas
Contributor
12 reviews 12 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 17, 2014

Although this hotel looks nice, it is just average and at normai rates, waaay overpriced. Pros: Nice looking Nice pool Decent rooms Great location Food is ok Cons: Staff is not qualified. They barely respond when asked anything. Room had lots of little details that let you see the hotel has seen better days. Corridors were constantly littered with trays,... More 

Was this review helpful? Yes
Revenue M, Director General at Emporio Mazatlan, responded to this review

we appreciate your taking the time to share your comments with us, we regret all inconveniences during your stay and we want to tell you we have taken appropriate action in each of the points that you mentioned. we hope you give us the opportunity to see you again as our guest in the next future. best regards More 

Porto, Portugal
Top Contributor
64 reviews 64 reviews
30 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed April 10, 2014

Let me say that I booked this hotel based on the pictures on the site that I usually use when booking places to stay. Yes, the pictures are accurate, but they do not reflect the main areas of the hotel. This is a three star hotel, so don’t expect anything else, like I did. Having high expectations on arriving here,... More 

Was this review helpful? Yes
Revenue M, Director General at Emporio Mazatlan, responded to this review

We want to thank you for your time sharing your comments with us, We are very sorry to hear about the troubles you went through during your stay. Our commitment is to serve all our guests and provide the most satisfying accomodations for you to enjoy your trip. We hope sincerily to see you again as our guest soon, Best... More 

Top Contributor
64 reviews 64 reviews
28 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed March 21, 2014

We check in and as usual I go through a tavel agency so I don't have to wait so much checking in. Well in this instance it all went bad. They charged me for three times and they said it was a mix up and I had my confirmation number and email as proof that ir had been paid in... More 

Was this review helpful? Yes 1
Revenue M, Director General at Emporio Mazatlan, responded to this review

We want to apologize for all the inconveniences during your stay, we are going to have a training with the personal in the front desk about the service. We hope you give us the opportunity to serve you again in the next future. More 

Mexico City, Mexico
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 21, 2014

We stayed from March 15, 2014 for 2 nights. We choosed there, because our friend had a party there. We had problem in check in, because we booked as master junior suites, but they send us standard room. It is very common to have this kind of mistake in Mexico, even you argued, they can not do anything. We asked... More 

Was this review helpful? Yes
Revenue M, Director General at Emporio Mazatlan, responded to this review

First of all we want to thank you for taking the time to share your comments with us, we want to offer an apology for the inconvenience you had at the time of your arrival, on the front desk, other hand about your pillow wie are goint to have a meeting with our housekeeping department to not repeat this inconvenience... More 

el paso
1 review
2 of 5 stars Reviewed October 12, 2013 via mobile

Seriously do they have a shortage in towels???? The room rate should cover the shortage.a family of 4 needs 4 towels so why such a big fuss in getting 4 towels. Not to say trying to get 4 pool towels! I had to carry( from room to pool) the 4 wet towels used the nite before to get 4 new... More 

Was this review helpful? Yes
Revenue M, Director General at Emporio Mazatlan, responded to this review

We are very sorry to hear about the troubles you went through during your stay. Our commitment is to serve all our guests and provide the most satisfying accomodations for you to enjoy your trip. We hope sincerily to see you again as our guest soon, Best regards, More 

San Antonio, Texas
Top Contributor
60 reviews 60 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 3, 2013 via mobile

You will not be in the room much if you are a true traveler. The place was pretty nice. It was an expensive room. We wanted the ocean view but it was way over priced as well. The breakfast was great! The dinner and happy hour was fairly cheap. Nice staff in the kitchen. Would I stay here again? Maybe.

Was this review helpful? Yes
Revenue M, Director General at Emporio Mazatlan, responded to this review

we want to thank you for all your comments, we are happy to read that you enjoy your stay with us, we hope to see you again as our guest soon. Best regards, More 

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed July 16, 2013 via mobile

The place was bad from the start, very overpriced, average to ugly room, slow service. The did not clean the room until we called and it was around 4pm. Too much noise, very bad parking and valet service, overall you pay too much for what you get.

Was this review helpful? Yes
Revenue M, Director General at Emporio Mazatlan, responded to this review

we appreciate your taking the time to share your comments with us, we regret all inconveniences during your stay and we want to tell you we have taken appropriate action in each of the points that you mentioned. we hope you give us the opportunity to see you again as our guest in the next future. best regards More 

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Additional Information about Emporio Mazatlan

Address: Avenida Camaron Sabalo No. 51 | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Emporio Mazatlan 3*
Number of rooms: 134
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Also Known As:
Emporio Mazatlan Hotel Mazatlan
Emporio Hotel Mazatlan
Emporio Resort Mazatlan
Hotel Style:
#8 Top resorts Hotel in Mazatlan
#23 On the Beach Hotel in Mazatlan

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