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Oceano Palace

3.5 of 5
Avenida Camaron Sabalo S/n, Mazatlan 82110, Mexico
Hotel amenities
Oceano Palace
Ranked #7 of 72 hotels in Mazatlan
4.5 of 5 stars 314 Reviews
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314 reviews from our community

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Traveler rating
    131
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Date Rating
California Hot Springs, California
Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed May 29, 2012 NEW

The A/C smelled awful! It stunk up my clothes & hair. The sheets on the beds had stains & pubic hair!!!! They never gave us a DND sign the housekeepers walked in on us 2x a day before 9 am. I had to disinfect our room with clorox wipes & purchase new clean sheets. When we asked for anything they... More

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See 6 more reviews by allhailevie for Mazatlan
Eduardo Jimenez, Manager at Oceano Palace, responded to this review
May 29, 2012

Dear allhailevie: Thank you for providing us with feedback on your stay with us. We would like to extend our sincerest apologies for these issues, and let you know that our front desk department and our manager on duty are always available to help rectify any issue that may arise during your stay, you could feel free to contact us... More

Lloydminster Saskatchewan Canada
1 review
3 of 5 stars Reviewed May 21, 2012

rooms are very clean as the staff very friendly,the onlything i got dissapointed was the tile stools they have at the swiming pool was kind of loosing it and my daughter cut her foot because one of those stools was falling apart,NO FIRST AID KIT HOW SO EVER,SO HOPE THIS PEOPLE FIX THE POOL ASAP !! I WILL COME BACK... More

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Torreon, Mexico
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 9, 2012

The location is fantastic. The room was clean and beautiful. Good food. Beautiful beach. Heated Pool. Gym was good. My big con was the staff at the front desk. I checked in early. I left instructions for them to give the room key to my friend who was scheduled to arrive later in the day. I gave them his name... More

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See 3 more reviews by teaching85 for Mazatlan
Bucerias, Mexico
Top Contributor
50 reviews 50 reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 30, 2012
1
person found this review helpful

We stayed at the Oceano Palace through the Wyndham Vacation Club. We got an excellent deal for the week. There were a number of hotels we could have chosen, but Oceano Palace had a good location and a nice sized unit available. We had a 5th floor unit, which was actually a studio side and a bedroom side. The airconditioning... More

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See 5 more reviews by sioux4noff for Mazatlan
Guadalajara, Mexico
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed April 23, 2012

Oceano Palace Hotel in Mazatlán is a nice hotel, quite new, having clean and comfortable rooms. It is located in the Zona Dorada area in Mazatlán, which is north-west side of the city, pretty easy to get there either by bus or taxi, about 7-10 mins from the "malecon" (pier). There are several stores and supermarkets nearby. What you pay... More

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See 4 more reviews by Erick T for Mazatlan
Eduardo Jimenez, Manager at Oceano Palace, responded to this review
April 27, 2012

Dear Erick T. Thank you for taking the time to provide us feedback on your stay with us, we´re sorry to hear about your experience with our front desk department, our front office manager has been informed, and we are continually striving to improve the experiences we provide to our guests. Thanks again for your kind comments and we hope... More

Edmonton
1 review
4 of 5 stars Reviewed April 23, 2012

The weather got cold and we got a really good deal. We wern't expecting much for what it cost us so we were very suprised and happy with our accomodations. No they are not a 5 star hotel but we didn't pay 5 star prices either, which is what I think a lot of people expect. The rooms are clean... More

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Eduardo Jimenez, Manager at Oceano Palace, responded to this review
April 27, 2012

Dear Ann D: We are happy to hear that you had a nice stay with us, we really appreciate your comments, this is the best way to improve the service to our guests, Hope we have the honor to have you here in this you hotel in Mazatlan very soon, thank you very much for your time Best regards Eduardo... More

Tonala, Jalisco
1 review
5 of 5 stars Reviewed April 17, 2012

We spend 4 days there at the resort. The room was great, we had a great view of the ocean, the beds were a little hard but not terrible, balcony a little small, maid service great, desk help great. The beach here is perfect. This was our second visit, we're hoping for a third visit in 2013. The pool is... More

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Whitby, Ontario
Senior Contributor
27 reviews 27 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 9, 2012

The rooms are clean, but basic. The pool area is great and the pool is soooo warm. It is right on the beach with a beautiful view of the islands just off shore. The staff is friendly and the pizza is good. Great family hotel in a good area. Mazatlan is very safe. We have been going to Mazatlan for... More

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See 24 more reviews by pagl for Mazatlan
Eduardo Jimenez, Manager at Oceano Palace, responded to this review
April 10, 2012

Dear pagl: Thank you very much for taking the time and let us know your feedback about your last stay with us, I see you enjoyed our pool area with a beautiful sunset view, being in that part of the hotel is just to relax and enjoy, we are glad that you were comfortable; I agree with you Mazatlan has... More

Alamos, Sonora
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2012
1
person found this review helpful

They were very polite and nice. The Hotel was very well kept, organized, and helpful. Most of the staff will go out of their way to help you. The hotel is just outside of the golden zone, so it takes some time to get everywhere. Though, there is an excellent restaurant in the hotel and a lot of good restaurants... More

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Eduardo Jimenez, Manager at Oceano Palace, responded to this review
April 10, 2012

Dear Ody M: Thank you very much for taking the time to share you kind comments with us, we are very happy that we accomplished your expectative during your last vacation, I am sharing this review with our service staff to invite them to keep offering this warm service to our guests, they will be glad to hear it, thanks... More

Calgary
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2012
1
person found this review helpful

I love that place, the price was right and the people was great, We had a rude drunk Canadian making troubles but other than that everything was great. R.A. Italy

Was this review helpful? Yes
Eduardo Jimenez, Manager at Oceano Palace, responded to this review
April 10, 2012

Dear RoyAC We really appreciate your comments of your last stay, this help us to keep improving our service, Sorry for our rude guest, but I am glad that you had a good time, looking forward to see you soon. Cordially Eduardo Jimenez Rooms Manager More

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Additional Information about Oceano Palace

  • Oceano Palace Hotel Mazatlan
  • Oceano Palace Mazatlan
Address: Avenida Camaron Sabalo S/n, Mazatlan 82110, Mexico
Price Range: PLN: $

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