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Oceano Palace

Avenida Camaron Sabalo S/n, Mazatlan 82110, Mexico
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1 room 1 adult
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Oceano Palace
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756 Reviews from our TripAdvisor Community

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Olds, Canada
Level Contributor
5 reviews
3 of 5 stars Reviewed yesterday NEW

rooms on the 7th floor were nice,clean and a good ocean view. Nothing special for maid service even with a large tip. Had to get coffee cups from the kitchen daily for the room. The breakfasts were the best meal of the day. Lunch is good if you like tacos and hotdogs or burgers. Dinners were not good in our... More 

Helpful?
Thank Darcy K
Missouri
1 review
5 of 5 stars Reviewed 2 days ago NEW

I've been twice in this hotel last time was in a standard room but it was ocean view and the view is amazing the room was not that big and little room, this time I was totally different met the new rooms (premium) and they are larger, more comfortable beds, equipped with everything you need and the view is even... More 

Helpful?
Thank rose h
Oceano_Luna_Palace, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your review. We are thrilled to hear you visited us for the second time and had the opportunity to see first hand the many improvements we did. Luna Palace was renovated in 2014 and is looking better than ever! We hope to see you again next year. LP More 

Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

our first time in ocean palace and from this visit will be our Mazatlan hotel location is wonderful everything is very close together and very friendly people, the hotel staff is nice and helpful always helping us around the bell boy helping us always alberto very comfortable and large room loved nothing special for 4 people but the view is... More 

Helpful?
1 Thank mary k
OceanoPalace, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Oceano Palace. We are glad to hear you had a great first stay! Is great that you had the chance to taste our wood-fired pizzas, we always get fantastic reviews. Also, we will make sure to pass on your comments about Alberto's assistance. We hope... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at the hotel for a week. We had an amazing view of the ocean! Hotel restaurant has great breakfast (we didn't eat lunch or dinner there) location is close to many restaurants and shops. The staff is very friendly. There is a nice gym at the hotel. Only big issue we experienced was noise! There was a loud... More 

Helpful?
1 Thank Niloufar H
OceanoPalace, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Oceano Palace. We are happy to hear you enjoyed the breakfast buffet. Did you try our new selection of fresh salsas? Is great to hear our staff was friendly and readily offer their assistance. We have taken note of the band by the beach playing... More 

Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

get to a place and the staff are very friendly and make you feel at home is the most important for us, since our arrival we were given the room from early breakfast in the restaurant room with kitchenette 3 beds very comfortable the ocean view isIt has 3 beautiful islands and in front is a lovely island sunrise and... More 

Helpful?
1 Thank polonia w
OceanoPalace, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Oceano Palace. We are very pleased to hear that the rooms, amenities, food and service met your expectations. Is always quite convenient to have a fully equipped kitchenette in the room. We will certainly make a note about the closing time of the bar and... More 

Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel is 3 stars Room 716 very comfortable and good size my husband King and I were very comfortable room how much coffee, Hair dryer indispensability of a room ask for a refrigerator but was not provided we got one that was very nice. Very cute and clean beach towels you pay for the pool and beach area at... More 

Helpful?
Thank dian l
OceanoPalace, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Oceano Palace. We are glad to hear your request was answered on the spot. Great to hear our service, amenities, staff and food met your expectations. We hope you stay with us during your next vacations! OP More 

Victoria, Canada
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I just returned from a two week stay at Oceano Palace. My room was facing the ocean and I had a fantastic view of the ocean and beach. The location here is perfect in that it is close to the best restaurants and entertainment however it is extremely noisy. At nine in the morning a live band starts up in... More 

Helpful?
Thank trevor g
OceanoPalace, Public Relations Manager at Oceano Palace, responded to this review
Google Translation

Mucho te agradecemos que te hayas tomado el tiempo de escribir tus comentarios sobre tu estadía más reciente en Oceano.... More 

Regina, Canada
Level Contributor
6 reviews
3 of 5 stars Reviewed 1 week ago

We spent one week from Jan. 16 - 23 2016 in this hotel in room 342 facing the street side. A couple things people might want to know! 1) The beds are terrible. Mattresses on concrete pedestals. lets just day ouch! 2) The restaurants across the street although very good in food play extremely loud pounding music till 2 -... More 

Helpful?
Thank DUG1492
OceanoPalace, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Oceano Palace. We regret to hear that we did not meet your expectations this time. We take positive and negative comments very seriously and we are reviewing what services and amenities need improvements. Please rest assure that your comments are being shared with management today... More 

Sundre, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First, kudos to our maid and Philippe and Marten at the bar - they saved the trip for us. The hotel is undergoing major construction of a new wing next door (no mention of it on the booking) and road/sidewalk construction in front. Add to that the "new" Vancouver Wings across the street whose music starts at about 10:30 and... More 

Helpful?
1 Thank Nicola S
OceanoPalace, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Oceano Palace. We regret to hear that we did not meet your expectations this time. We take positive and negative comments very seriously and we are reviewing what services and amenities need improvements. Please rest assure that your comments are being shared with management today... More 

Abbotsford, Canada
Level Contributor
153 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is the third year in a row. It was busier this year so the restaurant was well stocked with great fresh food including plenty of fresh salsas to choose from. This was something new and I enjoyed this very much. The staff is very friendly, and the wifi worked very well in my room. I needed help with some... More 

Helpful?
Thank Lucas M
OceanoPalace, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Oceano Palace. Thank you for coming back for a third time! We are happy to hear you enjoyed the food from our restaurant in particular the selection of fresh salsas. Is great to hear our staff was friendly and readily offer their assistance. With regards... More 

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