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El Cid Marina Beach Hotel

Certificate of Excellence
3.5 of 5
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Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
El Cid Marina Beach Hotel
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Ranked #4 of 76 Hotels in Mazatlan
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed February 16, 2009
machke calgary
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1,003 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for El Cid Marina Beach Hotel
See the most recent reviews
calgary
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2009

The Marina El Cid is my favourite place to stay in Mazatlan.Every year I go back the staff is always the same ,they are all so helpful and courtious.,from the bellboys to the maids to the front desk staff I have nothing bad to say about them.The resort is extremely well kept and always clean.The rooms are spacious and are... More 

Was this review helpful? Yes 1
pookie46
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2009

El Cid Marina has been a delightful resort to spend three weeks this last month.The staff are the most friendly helpful and knowlageable you could ask for. The units are very clean,comfortable and well situated around the pools and you can watch boats coming and going.The pool waiters and staff are very friendly and very capable,making sure you are well... More 

Was this review helpful? Yes 2
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review

Dear Pookie46 Thank you for leaving such a nice review of El Cid Marina Beach Hotel. We are so glad that your long-term stay provided you with all the comforts of home. It was truly a delight to have you spend three weeks with us. Many of our staff members have read your review and remember how much they enjoyed... More 

AlbertaKatmandu
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2009

We stayed at the El Cid Marina Resort over the Christmas and New Year's holdiay season (Dec. 24th - Jan.3rd). Our trip included 3 generations of one family totaling 17 people ranging in age from 3 to 69. Collectively we stayed in six rooms and each was clean, well cared for, quiet, and overall most enjoyable. We have been back... More 

Was this review helpful? Yes 2
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review

Dear Katmandu48 Thanks so much for sharing your trip with fellow travelers and for your enthusiastic support of El Cid Marina! We love to hear about families who enjoyed their time with us and we pride ourselves on being family-friendly. We truly enjoy welcoming families here, especially during the holidays, which we think are a fun and festive time to... More 

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 5, 2009

This place was so fun! The staff was so friendly, welcoming, and helpful. We were apprehensive about Mexico, especially my wife, but we came to love it, she cried when we had to leave, and she's already talking about WHEN we return. The main reason is because of the service here. Unfortunately, we can't go back to Marina El Cid... More 

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CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review

Dear essemjay Many thanks for this magnificent review and for the time you have taken to post it. I am more than grateful for such detailed and emotional comment! It was an absolute pleasure to have you both to stay. Good that you noticed our secret, our helpful and eager staff. I am very happy that our customers, who give... More 

Las Vegas, Nevada
Top Contributor
86 reviews 86 reviews
47 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed February 4, 2009

The best part of my trip was meeting one of the mangers, his name is Armando Lizanaga. He was at the front desk when I arrived and made me feel very welcomed. He searched for the best room for me and corrected the front desk girl when she did not select the best. He then gave me a larger room... More 

Was this review helpful? Yes 1
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review

Dear sspc Thank you very much for this fabulous review and thank you for also recognizing the contribution of our team and their commitment to customer service. Our Marina view rooms are spectacular we agree. The tropical heat of the day may be a little warm for those from cooler climates but we highly recommend the balcony of your room... More 

LongIsland, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2009

Hey All, We stayed at the marina, it was just amazing, the views, the water, the boats, the ocean, the sunrises, the sunsets. The hotel itself is clean, well kept up. The staff could not be more then helpful with our needs, and questions. Rogelio at the front desk took care of all that. With a smile always. We spoke... More 

Was this review helpful? Yes 1
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review

Dear EyeLeen Thank you for such a heartfelt compliment and even offering tips to other travelers! It is seldom that people speak to us when things go right and comments of appreciation such as yours go a long way in terms of enhancing the motivation and morale of the entire team. With us, you are a person with a name... More 

california
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 30, 2009

Our 2nd great stay! We plan on visiting every year from now on. We remembered many of the Marina's staff from our stay in April 2008, and they remembered us! What makes this hotel great is the people from the general Manager Mr. Gomez who spoke with me personally, to the front desk Rogelio who gave us a later checkout... More 

Was this review helpful? Yes
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review

Dear travelersCalifornia It was great meeting you guys. I am glad to hear you both had a nice visit to Mazatlan and that you enjoyed your stay at El Cid Marina Beach Hotel. We really appreciate your feedback and detailed description of our services, rooms and facilities and are glad that you have spent an enjoyable and relaxing time at... More 

Minnesota
Top Contributor
58 reviews 58 reviews
20 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed January 30, 2009

Just got back from 6 mostly wonderful days in Mazatlan at the El Cid Marina. The only problem we encountered were time-share salespeople (at the hotel, which was slightly obnoxious, and _while eating at restaurants_, which was really obnoxious). We booked through Travelocity, which got us a two-double-bed junior suite. We asked to be switched to a single queen bed... More 

Was this review helpful? Yes
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review

Dear DadB We're grateful for your visit to El Cid Marina Beach Hotel and appreciate the kind remarks. Mostly, we're so pleased that you enjoyed your stay with us. We wish to meet beyond expectations with respectful, qualified, solution oriented approach and service with a smile….! What sets us apart from other hotels in Mazatlan is our keen eye to... More 

Carlsbad, CA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 28, 2009

It was an absolutely marvelous experience. We were in Mazatlan for 10 days and unfortunately only three of them at the El Cid Marina (Jan 2-5th 09). The room was very white and open, with a nice room layout. There are views with balconies in both the living room and bedroom. We had a one bedroom overlooking the Marina. We... More 

Was this review helpful? Yes
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review

Dear Adra We would like to thank you for choosing El Cid Marina Beach Hotel as a place to stay during their trip to Mazatlan and also for your nice and encouraging comments about us. This is the only effective way to learn, from a guests’ perspective, our strong, but also our weak points and to improve our service. Please... More 

Alberta
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2009

We have stay in the same location which I purchased as timeshare more than 14 years ago. Up to now, I think it is still the best investment that I purchased even the maintenance fee per year may be higher that the others. The location is excellent. The up keep are still almost like that it was brand new. The... More 

Was this review helpful? Yes
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review

Dear qqq3838 After reading your review, I wanted to personally thank you on behalf of all our staff for the positive feedback provided concerning your latest visit to Mazatlan. We rely on you, our guests, to let us know how we're doing and if there are opportunities to improve our level of service to our customers. We are very glad... More 

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