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Mazatlan

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El Cid Marina Beach Hotel


Hotel class 3.5 of 5
Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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Reviews you can trust

89% Recommend
4.5 of 5 stars 246 reviews
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By trip type
All (246)
[ Date ] [ Rating ]
Good Times!
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5 of 5 stars
radtimes   7 contributions
Bellingham, Washington
Dec 28, 2009 | Trip type: Friends getaway

The El Cid Marina Beach Hotel is a unique resort that wraps around the southside of the Marina. The grounds are very well maintained and the staff provides exceptional service. If you like to get out on the open sea and try some local fishing this is the place to be. There are two pools. I preferred the unheated pool... more

Management response from
CSElCid, General Manager

Dear radtimes I appreciate the time you took to comment on your recent stay at El Cid Marina Beach Hotel. We are proud that you chose to stay with us while visiting Mazatlan with your family. You have made our day, thank you for your kind comments, we really try to do our best for all our guests. Most of...

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5 of 5 stars
mazsteph   1 contribution
Wahington State
Dec 26, 2009 | Trip type: Couples
1
person found this review helpful

My husband and I usually go to Mazatlan two or three times a year. We have stayed at different places at times, but alway prefer to stay with our friends at the Marina. When we have stayed elsewhere we always make sure to go to the Marina to spend time at the pool and restuarant where the staff always make... more

Management response from
CSElCid, General Manager

Dear mazsteph Thank you for sharing your wonderful experience with us and we are so happy to hear that you had a good time while staying here. At El Cid Marina, we continue to be committed to enriching all those who pass through our doors providing you, all of our guests with the highest standards of service expected from a...

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5 of 5 stars
AmigoEdmonton   1 contribution
Edmonton
Dec 23, 2009 | Trip type: Couples

Just a note to comment on the exceptional hotel/resort experience. The food is great, service at all levels is commendable and wonderful staff always willing to help and assist to make the stay even better at the El Cid hotel. We know lots of familiar faces and always look forward to our stay at the El Cid Marina resort. The... more

Management response from
CSElCid, General Manager

Dear AmigoEdmonton Thank you for staying with us and for sharing your thought with us afterwards. Much appreciated :) I'm more than happy you found your home in Mazatlan and year after year so many Guests become frequent Guests and we will do our best to be time after time over your expectation! Your feedback is of great concern to...

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5 of 5 stars
Irishdancer635   1 contribution
Vancouver, Canada
Dec 23, 2009 | Trip type: Couples

Watch out for the El Cid employee (standing on the right hand side as you exit the airport). We asked if there was a bus to the hotel and he said "No" and manipulated us into a Timeshare presentation. Meanwhile we missed the Sunquest Holidays shuttle bus which we didn't know about and only found out about through fellow travellers... more

Management response from
CSElCid, General Manager

Dear Irishdancer635 Thank you very much for taking the time to give some impressions of your visit at El Cid Marina Beach Hotel. First of all, thank you very much for your commendations on the friendliness and efficiency of our staff.We are glad to hear that you found the wait service nice. This is one of the points, which we...

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5 of 5 stars
Fun2008   2 contributions
Victoria BC
Dec 15, 2009 | Trip type: Couples

We just got back yesterday from El Cid and it was amaizing, it is not a 5* but the srevice makes it worthy of being one. The hotel is a tad older but VERY clean, non stop people were cleaning. The food was delicious, not overly impressed with breakfast bt lunch and dinner was always something to look forward too.... more

Management response from
CSElCid, General Manager

Dear Fun2008 We really appreciate hearing your sincere opinion about our hotel … really kind of you to say what you did - my team will read your comments and it will help boost their morale big time. It was indeed a pleasure to note your very positive feedback in regard to the wait staff and your experience of lunch,...

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3 of 5 stars
lynrrt   4 contributions
New York
Dec 14, 2009 | Trip type: Friends getaway

The rooms were very clean, although dated (think 1980's). You can't get to the beach without getting on a water taxi, which is a little annoying. Then, the beach itself is quite small, although kept up very well. We opted for the All-Inclusive feature and were very disappointed with the food! It was certainly not worth what we paid. The... more

Management response from
CSElCid, General Manager

Dear lynrrt We thank you for your honest entry and reply. We have taken your words into serious account and hope to make amends by improving the standard of guest care by reflecting once again on “personalized” service. Our food and beverage department will be ensured to make improvements immediately. Our rooms are also under a renovation program wich we...

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5 of 5 stars
joklassensgrill   2 contributions
Vancouver Island
Dec 12, 2009 | Trip type: Couples

My husband and I recently returned from a 2 week trip to El Cid Marina Hotel in Mazatlan. We have travelled to Mexico often but this was our first trip to Mazatlan and we were pleasantly surprised with the city itself. We chose the El Cid Marina Beach Hotel and by far it was our best vacation ever. The Hotel... more

Management response from
CSElCid, General Manager

Dear joklassensgrill I am happy to read that you enjoyed your stay with us! We are really happy to hear that you trust El Cid Marina Beach Hotel high standard’s selection as we always looking forward to offer to our guests a first class service meeting their expectations. Then I would like to thank you for having taken the time...

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5 of 5 stars
vanash   5 contributions
vanash
Dec 12, 2009 | Trip type: Couples

I got a steal of a deal and sacrificed a star rating so I could still take a winter holiday when money was tight. I expected a step down, but the reviews on tripadvisor seemed pretty positive, and booked anyhow because the deal was too good to pass up (just under $1400 for two people all inclusive 7 days from... more

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5 of 5 stars
LoveMexicoMucho   2 contributions
Alberta
Dec 11, 2009 | Trip type: Couples

We love staying at this hotel. As owners we really appreciated the refurbished accommodations this year--our one bedroom overlooking the Pacific couldn't get any better. Everything was beautiful: the resort, the food, the grounds, but what always makes it extra special is the super friendly and helpful staff. They recognize us from previous years and make us feel very much... more

Management response from
CSElCid, General Manager

Dear LoveMexicoMucho Thank you so much for taking some precious time to write a review on Tripadvisor and share your experiences with your fellow travellers! We all work together to make sure your stay is Perfect! I was delighted to read that you found your stay most enjoyable, and also found our standards and services, to your convenience. I was...

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4 of 5 stars
LaurenLovesTheOcean   1 contribution
San Francisco Bay Area
Dec 11, 2009 | Trip type: Friends getaway

A sudden and serious medical problem (entirely unrelated to Mexico or travel) caused me to become disoriented and black out on my first day. Rogelio, at the front desk, fully took responsibility for me and even gave me an ID card on a wrist band so strangers could get me back to the hotel if need be if it happened... more

Management response from
CSElCid, General Manager

Dear LaurenLovesTheOcean Thank you so much for taking the time to review your stay with us here at El Cid Marina Beach Hotel. It is rewarding to read your feedback, I am extremely pleased to read that you found your stay with us was “brilliant” and glad that you mentioned our attention to detail on your medical emergency. We operate...

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El Cid Marina Beach Hotel Also Known As

  • Hotel Marina El Cid
  • El Cid Marina Beach Resort
  • El Cid Mazatlan
  • Marina El Cid Hotel
  • El Cid Mazatlan Mexico
  • El Cid Marina Beach
  • El Cid Marina Mazatlan
  • Mazatlan El Cid
  • Hotel El Cid Marina Beach
Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico