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Pueblo Bonito Mazatlan

Certificate of Excellence
Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
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Pueblo Bonito Mazatlan
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Pueblo Bonito Mazatlan
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1,063 Reviews from our TripAdvisor Community

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Traveler rating
    730
    226
    66
    28
    13
See reviews for
400
244
16
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
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  • Spanish first
  • Any
English first
  • All months
    (1063)
  • Mar-May only
    (320)
  • Jun-Aug only
    (305)
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    (166)
  • Dec-Feb only
    (272)
All months
1 helpful vote
2 of 5 stars Reviewed 1 week ago

Pueblo Bonito Mazatlan is going to either remodel or tear down the property in 2017. The property has become rundown and dangerous from the lack of maintenance, particularly around the pool. As paving stones around the pool come up they were not replaced resulting in a dangerous trip and fall situation. I fell in one of these areas resulting in... More 

Was this review helpful? Yes 2
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Nancy W. Thank you very much for choosing Pueblo Bonito Mazatlan and give us the opportunity to serve you. We really appreciate that you bring this matter to our attention, it is very important for us to have guests like you that worries about the quality of maintenance. We feel much honored to have you as our guest and... More 

Mazatlan, Mexico
5 of 5 stars Reviewed 1 week ago

Basketball and Cards were very fun. They were kind and made the whole experience one I will always remember and never forget. It is a great resort for families and the beach is wonderful and a warm temperature!

Was this review helpful? Yes
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Kelsey K. Thank you very much for choosing Pueblo Bonito as a place to relax, and enjoy your vacations. We appreciate your friendly comment for us, our customers are the foundation of our existence and with your excellent comment, it makes us feel that our efforts in attention and service meet and exceed your expectations. We hope to see... More 

Monterrey
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I stayed for 5 nights at this hotel. We booked an All-Inclusive stay on a Jr Suite room. Room was very clean and spacious for the 4 of ours. It certainly looks like time has passed, but it is very well maintained and its clean, so you easily forgot about the age of the building. Its not... More 

Was this review helpful? Yes 2
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Akenathon. What a wonderful review and compliment from a well travelled guest like you. Thank you so much taking the time to leave such a detailed review and we are thrilled to hear that you had a great time in Pueblo Bonito. We hope to see you soon on this your home, at the main time please receive our... More 

Monclova, Mexico
5 of 5 stars Reviewed 2 weeks ago

I Like my room the view and all the activities that the pool y came here to have a good family time. I really love the beach and the sea is a good hotel and with good installation y will come back next year

Was this review helpful? Yes
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Danytabb... Thank you very much for taking the time to review our property and share your comments with the tripadvisor community. It's A pleasure to know that you really enjoy your stay with us. We hope to see you soon on this your home, at the main time please receive our greetings and best wishes. More 

Chicago, Illinois
5 of 5 stars Reviewed 2 weeks ago

The view of the room is beautiful and the room itself is beautiful and a nice size with a cute little kitchen. Right as we walked in we were all amazed with the gorgeous interior and as we walked towards the porch doors we saw the view outside and it was amazing it looked out to the pool and the... More 

Was this review helpful? Yes
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear karinahon... We are very proud that the rooms size and view are as you expected. Thank you very much for your comments it means for us that you enjoy your vacations at Pueblo bonito. hope to see you very soon on this your home, to serve you as you deserve. More 

5 of 5 stars Reviewed 2 weeks ago

Great ocean front view! Pools are not crowded. Lots of activities. Para sailing, banana boat, jet skies. Family friendly. Everything needed in the kitchenette. Did not do all inclusive but had a great time. Had a great time.

Was this review helpful? Yes
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Lily d. Thank you very much for choosing Pueblo Bonito as a place to relax, and enjoy your vacations. We appreciate your friendly comment for us, our customers are the foundation of our existence and with your excellent comment, it makes us feel that our efforts in attention and service met and exceed your expectations. We hope to see... More 

USA
Level Contributor
103 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We exchanged through RCI for a studio but could not use the week due to flight delays and cancellations. We ended up staying for only 2 nights but it was a pleasant experience and we would like to return some day. Jesus at checkin was extremely helpful. We got a studio on the 5th floor overlooking the ocean. It was... More 

Was this review helpful? Yes
DavidTussi, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear TEXAS 06. What a wonderful review and compliment from a well travelled guest like you. Thank you so much for taking the time to leave such a detailed review and we are thrilled to hear that you had a great time in Pueblo Bonito. Regarding the cabañas. We really appreciate that you bring your concern to our attention and... More 

Alameda, California, United States
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First I'd like to say I haven't been to this resort in a while but the thing I liked most was the ocean view and spacious living room area. The kitchen was functional just like your at home and the staff was prompt when it came to service. And my kids loved the pool and the food, thats how I... More 

Was this review helpful? Yes
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Terence F. Welcome back to Pueblo Bonito, It was our pleasure to have you back home. Thank you very much for your comments and preference we are happy to know you enjoyed the hotel facilities and your vacations. Hope to see you soon on this your home. More 

Tijuana, Mexico
1 review
5 of 5 stars Reviewed 4 weeks ago

The experience is very good. They have good activities and the rooms are very nice and clean I recommend people to come and visit this hotel to spend family time. The people here are very friendly and care about others. I like the food and also the pools.

Was this review helpful? Yes
Tijuana, Mexico
5 of 5 stars Reviewed 4 weeks ago

Perfect hotel ,it has good service.they got jetski and a lot of activities .i would pick this hotel over any other one . Perfect for family and friends .the rooms are very clean and they make you feel like ur at home .you all should come here and relax .

Was this review helpful? Yes
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