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Pueblo Bonito Mazatlan

Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
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Pueblo Bonito Mazatlan
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1,226 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We booked our reservation with expedia and upgraded before we left on vacation. When we arrived and tried to check in the hotel told us expedia had canceled our reservation. I had my confirmation with me that confirmed our reservation was made/paid for and Emanual at the front desk told me not to worry he would take care of everything.... More 

Helpful?
Thank Melissa B
Vancouver, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

I'd say over all, this place has it all! Animal lovers dream~ Best filet mignon ever!! This is a resort you can stay and never leave...but right in the heart of the golden zone, so if you do..nothing is very far away.

Helpful?
Thank HoustonTJ
Bradford, Vermont
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved our stay at this hotel/resort. Although the rooms were a little dated, the view of the ocean from our huge patio could not be beaten. The service staff were very gracious and responded very quickly to any request. The pool area was also top notch. We'd go back anytime.

Helpful?
Thank josh5750
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Josh. Thank you for your good energy, your great comments and for being here with us. Is always special when we get to receive this comments about someone vacation. We are extremely delighted to know that you enjoyed everything about Pueblo Bonito Resort, including the ocean view, the staff service, the pool area etc. We hope to welcome you... More 

Burlington, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Fabulous staff looking after grand older" Mexican Art Deco style" hotel. Great pools and beach for kids. Lots of activities, organized by super group of folks.. Every room with ocean view, Tequilla sunsets every night.

Helpful?
Thank BARRY J
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Barry. Thank you very much for your kind review and preference to Pueblo Bonito Resort. I am elated to hear you enjoyed such a memorable vacation and that you where pleased with our services. Our bespoke team strives to make every experience extraordinary and I am glad that we exceeded your expectations. We are so excited to welcome you... More 

Alberta, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked one week, and on day 2 we took the free shuttle (which was great!) to the sister resort of Pueblo Bonito Emerald Bay. It was much nicer, in our opinion, with beautiful grounds and nicer rooms. We asked about upgrading and moving hotels, and luckily they had availability and we paid the extra and moved. The beach is... More 

Helpful?
Thank P M
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest, Thank you very much for your nice review. We appreciate for taking the time to share your experience. We feel honored that you found in Pueblo Bonito Resort the perfect place to enjoy with your lovely ones. We are so excited to welcome you back again to this your home. Kind Regards. More 

Kamloops, Cda
Level Contributor
119 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pueblo Bonito Mazatlan is a much smaller resort compared to its sister Pueblo Bonito, Emerald Bay, but it's location and beach could make it the better destination for younger (party) guests, and families. While showing it's age, it is still a nice all-inclusive on the edge of the "Golden Zone" allowing just short walks to restaurants, and shopping. In January,... More 

Helpful?
Thank cannuk01
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest. Thank you very much for your kind review. we are thrilled to know you found fun, huge beach area, nice sunsets from cilantros and much more in Pueblo Bonito Resort. We are so excited to welcome you again soon on this your home. Kind Regards. More 

Torreon, Mexico
Level Contributor
89 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is in regular shape, event though is one of the best of Mazatlan is not as good as a regular hotel. The rooms are nice but old and dirty, and the Air condition does not work, so its very hot. Its all inclusive, and have good restaurants. It has a very good italian restaurant.

Helpful?
Thank ljaidar
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear ljaidar. Thank you very much for choosing Pueblo Bonito Resort on your visit to Mazatlan. On behalf of the staff and management, we would like to extend a grateful for taking the time to send us your feedback about your recent stay. We regret that some of our service does not meet your expectations and we apologize for not... More 

Yuba City, California, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Check-in was quick and staff courteous. The suite was very nice and clean. What a fantastic view! Cilantro's restaurant is wonderful and the bar well stocked. The pool bar is also well stocked and the staff fun. The wait staff are quick and courteous. The pool was clean, but a bit cold. The beach is beautiful! The gym is small... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Tom W
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Tom. Thank you very much for your kind review. We appreciate for taking the time to share your experience. We feel honored that you found in Pueblo Bonito Resort the perfect place to enjoy with your lovely ones. We are so excited to welcome you back again to this your home. Kind Regards. More 

Saint Paul, Minnesota
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our families meet in PB Emerald Bay every year for a relaxing time. The facilities are beautiful and the kids enjoy being able to get on the Wi-Fi to share the latest fun event and keep up with their friends. A key part of our return trips is the staff who look after us. Martin and the guys welcome us... More 

Helpful?
2 Thank Angela S
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear guest. Thank you very much for your lovely review, and being a loyal guest to Pueblo Bonito Resort. We feel honored that you found in our resort the perfect place to enjoy with your lovely ones. We are so excited to welcome you back again on this your home. Kind Regards. More 

Level Contributor
3 reviews
2 of 5 stars Reviewed January 7, 2016

The location of the hotel is good and in walking distance to shops and the main street. The hotel is old and needs renovation. At least the mattresses should be changed urgently. The service is OK, even so the staff is not very knowledgble. The food is mediocre at least (they have 2 restaurants, one at the beach and an... More 

Helpful?
Thank Rio R
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest. Thank you very much for your comments it's something we really value and appreciate it. we are thrilled to know you found our property in a good location and our beach as one of the best in town. We do however; regret that other areas did not similarly meet your expectations and we would like to apologize for... More 

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