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Pueblo Bonito Mazatlan

Certificate of Excellence
Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
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1 room 1 guest
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Pueblo Bonito Mazatlan
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1,121 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
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English first
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    (320)
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Half Moon Bay, California
2 reviews
2 of 5 stars Reviewed 1 week ago

All inclusive means you have to sign for everything. Room key never worked but of course it was alway our fault. Mexican vacation destination so foreigners are outcasts. Priority always given to the mexican families. They offer pads for the restaurant seats only to mexican men, not even the women. Palapas on the beach reserved for timeshare guests so gone... More 

Was this review helpful? Yes
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Thank you very much for give us the opportunity to serve you. As a Pueblo Bonito Hotel, we do every effort to ensure that our guests receive the best service and attention from our staff. We appreciate your comments and your time to share it with us. Please accept our apologies for the inconveniences you went through during your stay... More 

Seattle, Washington, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arturo is your boogie board guy, stephano is your surfboard guy, and Juan will keep you hydrated! Truly paradise. Highly recommend this slice of heaven. The activity staff keeps the fun going all day!

Was this review helpful? Yes
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest. We appreciate your comments. As a Pueblo Bonito Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. I will Personally thanks to Arturo, Juan and the activities staff for the excellent service they gave you. We will be happy to host you again in the near future. Kind... More 

alberta
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I needed a quiet, restful, "me" time vacation away from the craziness and Pueblo Bonito was the answer! This resort is suited to anyone looking for "down-time" rather than "party-time". The staff are extremely helpful with advice on where to go, how to get there, best time to go, and any questions you may have. The best part of this... More 

Was this review helpful? Yes 2
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest. Thank you very much for choosing Pueblo Bonito Mazatlan as your place to restful and relax, and enjoy your vacations. I will personally congratulate Manuel at front desk who took great care of you. On behalf of the staff and management, we would like to extend a sincerely grateful for taking the time to send us and share... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Era muy bonita y tenÍa muchas actividades para la familia. The beach was also very nice for everyone to enjoy along with a hotel pool. The food service also very good and nice employees! The rooms are very comfortable with a nice view of the beach. I'd recommend.

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GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest. Thank you for taking the time to share your experience at Pueblo Bonito Mazatlan. it was our pleasure to serve you. We are delighted that you enjoyed your stay with us. We strive to offer all our guests a level of service and hospitality that exceeds all their expectations. Thank you for choosing our resort and we hope... More 

Seattle, Washington
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I loved this resort. It isn't in the middle of all the resorts, it's further down, which allows you a little more peace. It is very clean and has a beautiful beach. We had a one bedroom. It had beautiful wooden doors and views, closer to the smaller pool, not the main one, which I liked. The main pool, however,... More 

Was this review helpful? Yes
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest. We appreciate the opportunity to learn more about your experience at Pueblo Bonito Mazatlan. Nothing pleases us more than knowing your every expectation was met. We pride ourselves on offering around-the-clock service, from the moment you arrive until after you leave. Every suite features unique ocean views and some boast a more private setup than others. but all... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 21, 2015

Pueblo Bonito Mazatlan is going to either remodel or tear down the property in 2017. The property has become rundown and dangerous from the lack of maintenance, particularly around the pool. As paving stones around the pool come up they were not replaced resulting in a dangerous trip and fall situation. I fell in one of these areas resulting in... More 

Was this review helpful? Yes 3
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Nancy W. Thank you very much for choosing Pueblo Bonito Mazatlan and give us the opportunity to serve you. We really appreciate that you bring this matter to our attention, it is very important for us to have guests like you that worries about the quality of maintenance. We feel much honored to have you as our guest and... More 

Mazatlan, Mexico
1 review
5 of 5 stars Reviewed July 16, 2015

Basketball and Cards were very fun. They were kind and made the whole experience one I will always remember and never forget. It is a great resort for families and the beach is wonderful and a warm temperature!

Was this review helpful? Yes
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Kelsey K. Thank you very much for choosing Pueblo Bonito as a place to relax, and enjoy your vacations. We appreciate your friendly comment for us, our customers are the foundation of our existence and with your excellent comment, it makes us feel that our efforts in attention and service meet and exceed your expectations. We hope to see... More 

Monterrey
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 16, 2015

My family and I stayed for 5 nights at this hotel. We booked an All-Inclusive stay on a Jr Suite room. Room was very clean and spacious for the 4 of ours. It certainly looks like time has passed, but it is very well maintained and its clean, so you easily forgot about the age of the building. Its not... More 

Was this review helpful? Yes 2
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Akenathon. What a wonderful review and compliment from a well travelled guest like you. Thank you so much taking the time to leave such a detailed review and we are thrilled to hear that you had a great time in Pueblo Bonito. We hope to see you soon on this your home, at the main time please receive our... More 

Monclova, Mexico
1 review
5 of 5 stars Reviewed July 15, 2015

I Like my room the view and all the activities that the pool y came here to have a good family time. I really love the beach and the sea is a good hotel and with good installation y will come back next year

Was this review helpful? Yes
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Danytabb... Thank you very much for taking the time to review our property and share your comments with the tripadvisor community. It's A pleasure to know that you really enjoy your stay with us. We hope to see you soon on this your home, at the main time please receive our greetings and best wishes. More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed July 15, 2015

The view of the room is beautiful and the room itself is beautiful and a nice size with a cute little kitchen. Right as we walked in we were all amazed with the gorgeous interior and as we walked towards the porch doors we saw the view outside and it was amazing it looked out to the pool and the... More 

Was this review helpful? Yes
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear karinahon... We are very proud that the rooms size and view are as you expected. Thank you very much for your comments it means for us that you enjoy your vacations at Pueblo bonito. hope to see you very soon on this your home, to serve you as you deserve. More 

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