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Hotel Playa Mazatlan

Certificate of Excellence
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Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
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Hotel Playa Mazatlan
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Hotel Playa Mazatlan
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1,004 reviews from our community

Traveler rating
    553
    258
    106
    55
    32
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396
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1004)
  • Mar-May only
    (280)
  • Jun-Aug only
    (204)
  • Sep-Nov only
    (196)
  • Dec-Feb only
    (324)
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Newcastle WA
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Playa Mazatlan is right on the beach at the south end of the Golden Zone. It has 5 stories which we liked much better than the high rises. The restaurants overlook the beach. Our room was immaculate with tile floors and walk-in shower. We had a wrap-around balcony which was fantastic...you could sit in the sun or in the shade... More 

Was this review helpful? Yes 1
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We feel honored by your comments and promise for a future return, I am glad to hear that we were able to possitively impact your stay. Please feel free to contact me direct if I can be of personal service to you. Best wishes and safe travels, LT VIENT More 

white city
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Have stayed at this Hotel for 20 years previously, now rent long term in a private condo. Our family came to visit with our infant grand daughter. Due to the Easter season we were told in order to use the facilities, ie kiddie pool, we would have to buy all inclusive day passes. Normally we buy drinks and food and... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to comment on your experience. Please note that the Day Pass is designed in order to offer people that are not guest of the hotel the opportunity to enjoy our amenities, as space is limited. We do not usually sell these passes during peak season as we are at 100% capacity.... More 

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We recently stayed at playa Mazatlan,had a garden view room that faced the ocean,so that was cool.had a pretty decent clean room,that had no fridge,had to rent1 for about 460 pesos for a week.we had tiny flies in our bathroom,which was quite annoying.the restaurants are kind of confusing as to when there open and times as well,.the food was kind... More 

Was this review helpful? Yes 4
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We are surprised and sorry to hear of your experience while visiting the hotel. Please note that at the point of arrival we offer a brochure that shows all of the restaurant schedules, as well as have the information posted in multiple areas of the hotel for your convenience. I apologize if these methods were not suficient... More 

Eden Prairie, Minnesota
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel is on one of probably top 3 best locations in Mazatlan as far as beach / access to market (golden zone) etc.. Staff is friendly & helpful. Most try to speak English as best as they can. Staff is always hard at work, cleaning pool, common areas etc.. Food options are good for breakfast, lunch & dinner. The Italian... More 

Was this review helpful? Yes 1
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate your comments and will look for the best ways in which to facilitate the experience that you mention. Please let me know if I can be of personal service to you. Best wishes and safe travels, LT VIENT More 

2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Worst service I've ever received in Mexico!!! After reading tons of reviews here we made the decision to stay here. Worst decision ever, Holy Week full of nationals and they only cater to them. Not one person I've talked with so far from canada has been happy. This is my second last day and can't wait to leave here. We've... More 

Was this review helpful? Yes 7
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to post your comments and let us know what your experience was like. Please note that TripAdvisor is a public forum in which guests can "all" post their comments, good and bad; as you mentioned our ratings are over 90% good for which reason we are usually recommended and able to... More 

Duluth, MN
Top Contributor
56 reviews 56 reviews
12 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

So, the check-in went well, and our ocean front room on the 3rd floor was good with a clear shot to the ocean. The beach was mostly blocked by a large 2nd floor terrace. We requested a room away from the next door Joe's Oyster Bar, because sometimes we like to just listen to the surf. After about 5Pm, the... More 

Was this review helpful? Yes 5
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We are sorry to hear of your negative experience while staying at the hotel, and appreciate you taking the time to give us some feedback. Please note that the beach bands are an ongoing issue that we have been trying to regulate with government for many years, and have been unsuccessful. They are not here year round,... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

stayed 24 march until31 great time dinner and shows are amazing this place is amazing everything was better than expected staff are wonderful as are the maids .Mazatlan is a place that everyone should experience What a place .My second time here and will be back.LANCE COULD YOU SEND ME A POSTER of my niece Beverly mahood country singer when... More 

Was this review helpful? Yes
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, Thank you for taking the time to post such positive feedback, we are thrilled to hear that we were able to make a positive impression on your stay. I will be submitting a digital poster to you shortly. Best wishes and safe travels, LT VIENT More 

Saint Paul, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Playa the week of Feb. 21st to the 28th of this year. This was our second time at this hotel, the last stay was ten years ago and it was everything I remembered. It is not one of the big chain hotels, this place has character. You notice it from the moment you turn into the... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, Thank you for taking the time to post such an extensive and informational post, we are thrilled to hear that we where able to maintain the expectations that you had of the hotel from your last trip. I will personally let the staff in the Terraza restaurant, Casa Roberto and the Pool Snack Bar know that their... More 

Santa Barbara, California
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed here for our Aunt's 98th birthday celebration from march 18th - 22nd. The Hotel Playa Mazatlan was fabulous. Was large but not too large so you don't get lost. Reserved a garden room but was given a room with a partial ocean view! Our room #308 was clean and our maid was wonderful, asked for extra coffee and... More 

Was this review helpful? Yes
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We are so excited to have been part of building such an amazing memory and celebrating such an important date. Thank you for taking the time to post us your comments and inform us about your experience, we will look forward to hosting you again in the near future. Please feel free to contact me direct if... More 

Calgary, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I, along with eleven friends, spent anywhere from 7 to 14 days (March 7-21, 2015) at the Hotel Playa Mazatlan. The staff, in one word - Excellent! In Georginis Restaurant, Alfonso, Raymundo, and Guillermo were very special. In the breakfast area, Julio and Daniel were most helpful. Julio was by far our favorite. Arturo, the gentleman who... More 

Was this review helpful? Yes
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We truly appreciate you taking the time to post us your comments about your recent stay, we are thirlled to hear that you enjoyed our staff, ammenities and service. We will look forward to hosting your group again in the near future, please feel free to contact me direct if I can be of personal service. Best... More 

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