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Hotel Playa Mazatlan

Certificate of Excellence
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Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
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1 room 1 guest
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Hotel Playa Mazatlan
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1,110 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1110)
  • Mar-May only
    (307)
  • Jun-Aug only
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  • Dec-Feb only
    (323)
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Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We weren't guests staying at the resort but my sister and brother in law have stayed many times in the past and suggested we visit the resort for the day while in port. We took a taxi to the resort and decided to stay. At first, we were told we couldn't utilize the resort's amenities because we weren't guests staying... More 

Was this review helpful? Yes 1
Woodstock, GA
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We visited in mid-August. I booked one of their boutique rooms, Isla Venado. The hotel itself is nice and clean, and the staff was excellent. Check-in was quick and our room was conveniently close to the main entrance. This hotel is large, and it's possible to book rooms that are a substantial walk from the lobby area.The front desk staff... More 

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Sunny California
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed 1 week ago

Located in Zona Dorada, it was easy to walk to many restaurants and shops. The kids really enjoyed the pools and i really enjoyed the beach. Ocean View totally worth it here. There is a kids club if you are part of the all inclusive, otherwise you can pay per session, which is what we did... it was a little... More 

Was this review helpful? Yes
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to post your comments, we are happy to hear that you enjoyed your stay and that your family enjoyed the facilities and amenities as well. Please feel free to contact me in future if I can be of service in planning your next visit. Best wishes and safe travels, LT VIENT More 

Mexico
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Nice hotel. Mexican style. Excellent people offering services. I would just like to recommend to add extra help on swimming pool cafeteria and restaurant Casa Roberto because people preparing food was not sufficient although their attitude and service was the best. Food was delicious at Casa Roberto. Another thing I would like to suggest is to define smoking areas since... More 

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Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, (Carmen T) We appreciate you taking the time to post your comments and fill us in on some of your observations, please note that the hotel is a smoke free zone in the public areas that are not defined as smoking areas, in particular the restaurants as this is federal law. If this guideline was not being... More 

Sao Paulo, SP
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I've been going to Mazatlan since 1997 and I've see the peak of tourism in the city and the low points during the tough years '08 - '12. Through it all, Hotel Playa has kept investing back into the Hotel and the amenities they offer to their guests. Just impressive to see a great place continue to seek out ways... More 

Was this review helpful? Yes 1
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Mr. Falcinelli) We truly appreciate your enduring support to our brand, and in particular to myself, your friendship and mentorship have been an invaluable asset to my person and our company. WE will as always look forward to serving you and yours in future, and hope that your next trip comes sooner rather than later. I am... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived July 20th 2015 2nd time going there. Love staff they r such hard workers 24/7 they kept it very clean. The buffet could be a little better. The restaurant Roberto's was delish true Mexican food! They could use little fridge in rooms and safes also. And bathrooms in the lobby area and more garbage cans. The location of... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Propietario at Hotel Playa Mazatlan, responded to this review
Google Translation

Estimado huésped Le agradecemos sus comentarios y recomendaciones, espero tengamos la oportunidad de serle de servicio nuevamente en el futuro,... More 

Kernville, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Well once again we had a glorious stay at Hotel Playa. It's our favorite place to stay, they are the most gracious people you could ask for. We always ask for the same room and we always get it . They go beyond anything we ever ask for. The food is great, including there new restaurants . The Italian one... More 

Was this review helpful? Yes 1
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, I appreciate the personal comment and gratitude offered to me, but as you mention the whole of the effort lands on the shoulders of our staff, whom are not only capable, but exude the will to serve; they are the greatest asset our company has. I am also thrilled to hear that you where as well able... More 

Sacramento, California
Level Contributor
5 reviews
5 of 5 stars Reviewed July 18, 2015

Have been having family vacations almost yearly at Playa since 2003. We travel to Mexico City and Cozumel as well as a family. My kids, now 16, 17, and 20, love this place over each other place. The all inclusive option meals and sport activities are great. The staff play volleyball, provide salsa instructions and play ping pong with my... More 

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Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We feel blessed to have had the opportunity to be of service to you and your family for so many years. It is always a blessing when we are considered part of a families tradition. We will look forward to many more years of service. Please do not hesitate to contact me direct if I can be... More 

Edmonton, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 16, 2015 via mobile

Extremely busy place during high season summer months. Pool areas and pools were packed all day and all evening. We stayed in a pool view room. Don't stay here if you want peace and quiet. Hallways are very noisy with lots of kids present and banging doors. Very limited parking, one small lot on hotel grounds and the other lot... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valud guest, We appreciate you taking the time to post your comments. We are sorry to hear that this time of the year did not meet your expecations for travel. Please note that the hotel offers varied experiences when traveling at different part of the year, as a hotel that focuses primarily on family travel, you will find many... More 

Cdobregon Sonora Na
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 11, 2015

the hotel is very confortable, the rooms are very clean, stuff are very good the beach is great.. love it.. there is music every nigth, there are many activities for kids that they realy enjoy there is an artificial "cenote" that was a great momento to swim into it

Was this review helpful? Yes
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to let us know about your experience, we are proud to know that we were able to impact your stay. Please feel free to contact me direct if I can be of service to you. Regards, LT VIENT More 

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