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Hotel Playa Mazatlan

Certificate of Excellence
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Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
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Hotel Playa Mazatlan
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Hotel Playa Mazatlan
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1,080 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1080)
  • Mar-May only
    (307)
  • Jun-Aug only
    (254)
  • Sep-Nov only
    (196)
  • Dec-Feb only
    (323)
All months
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We arrived July 20th 2015 2nd time going there. Love staff they r such hard workers 24/7 they kept it very clean. The buffet could be a little better. The restaurant Roberto's was delish true Mexican food! They could use little fridge in rooms and safes also. And bathrooms in the lobby area and more garbage cans. The location of... More 

Was this review helpful? Yes 1
Kernville, California
5 of 5 stars Reviewed 5 days ago NEW

Well once again we had a glorious stay at Hotel Playa. It's our favorite place to stay, they are the most gracious people you could ask for. We always ask for the same room and we always get it . They go beyond anything we ever ask for. The food is great, including there new restaurants . The Italian one... More 

Was this review helpful? Yes
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, I appreciate the personal comment and gratitude offered to me, but as you mention the whole of the effort lands on the shoulders of our staff, whom are not only capable, but exude the will to serve; they are the greatest asset our company has. I am also thrilled to hear that you where as well able... More 

Sacramento, California
5 of 5 stars Reviewed 2 weeks ago

Have been having family vacations almost yearly at Playa since 2003. We travel to Mexico City and Cozumel as well as a family. My kids, now 16, 17, and 20, love this place over each other place. The all inclusive option meals and sport activities are great. The staff play volleyball, provide salsa instructions and play ping pong with my... More 

Was this review helpful? Yes
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We feel blessed to have had the opportunity to be of service to you and your family for so many years. It is always a blessing when we are considered part of a families tradition. We will look forward to many more years of service. Please do not hesitate to contact me direct if I can be... More 

Edmonton, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Extremely busy place during high season summer months. Pool areas and pools were packed all day and all evening. We stayed in a pool view room. Don't stay here if you want peace and quiet. Hallways are very noisy with lots of kids present and banging doors. Very limited parking, one small lot on hotel grounds and the other lot... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valud guest, We appreciate you taking the time to post your comments. We are sorry to hear that this time of the year did not meet your expecations for travel. Please note that the hotel offers varied experiences when traveling at different part of the year, as a hotel that focuses primarily on family travel, you will find many... More 

Cdobregon Sonora Na
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

the hotel is very confortable, the rooms are very clean, stuff are very good the beach is great.. love it.. there is music every nigth, there are many activities for kids that they realy enjoy there is an artificial "cenote" that was a great momento to swim into it

Was this review helpful? Yes
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to let us know about your experience, we are proud to know that we were able to impact your stay. Please feel free to contact me direct if I can be of service to you. Regards, LT VIENT More 

1 review
4 of 5 stars Reviewed 4 weeks ago

We arrived just in time for fourth of July weekend and the staff has been great. It does get noisy in the evenings... that is the only fault that I've found. The hotel is very clean and staff is running around day and night keeping this place spotless. Nice beach palapas. Kiddie pool is a plus!!

Was this review helpful? Yes
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to post your comments, we are thrilled that we are able to meet your expectations. Please note that summer break caters to many National tourist, culturally we tend to celebrate louder than others, so this can become a louder time of the year than most. We apologize if it is causing... More 

Guadalajara, Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 21, 2015

I went to this hotel for a wedding, apparently there was also an event of cheerleaders as well. The check in process was an slow and painfull process, a single person attending a line of 20+ persons. When I finally was able to get at the front desk they weren't able to find my reservation after some struggle they found... More 

Was this review helpful? Yes 5
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, In response to your comment " Now let's wait for one of those fake social media managers to apologize and act surprised about all this" I would like to state that I am not only the Operations Director for the hotel I am also a member to the family of owners, and consider it primordial to review... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 1, 2015

My husband and I thoroughly enjoyed our stay the last week in April. All the staff were efficient, courteous and certainly had a better grasp of English than we have of Spanish. Our room was spacious, spotless and had a glorious ocean front view. We ate most meals at La Terraza as the buffet offered tasty, varied selections daily- we... More 

Was this review helpful? Yes 1
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We are touched by your comments, and will continue to strive to represent the culture and aptitudes of Mexico in our service daily. Thank you for taking the time to make these comments, we hope that will soon have the opportunity to be of service to you once again in the near future. Please feel free to... More 

Edmonds, Washington
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 28, 2015

Enjoy the fireworks show after the Sunday evening dinner, but watch out for falling burning paper! Ground floor rooms are right on the sand. You can sit on your deck & watch the horses go by, windsurfers, parasailers, & all kinds of vendors selling silver, clothing, hats, food, etc., "Almost Free". Dancing to authentic Mexican music at night. Fantastic breakfast... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to post your comments and give us both your recommendation as well as your recognition. We will look forward to having the opportunity of being of service to you and yours in the near future. Please do not hesitate to contact me direct if I can be of service. Best wishes... More 

Canmore, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 28, 2015

Overall a nice 2-week vacation at this "old fashioned" 3- stories beach hotel, very conveniently located, not too far from the city centre. Friendly and helpful staff. Make sure you ask for a room away from the nearby disco-bar "Oyster Club with noisy music all night long. We enjoyed the main dining room with generous buffet and life music. From... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to post your comments, and encourage you to visit at different times of the year, as you will be able to notice the change in currents in the water, making swimming and enjoying the waves much more reasonable, for most of the year, we have very calm waves, and nothing but... More 

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