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Hotel Playa Mazatlan

3.0 of 5 Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
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Hotel Playa Mazatlan
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Hotel Playa Mazatlan
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891 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Los Angeles, California
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed today NEW

My husband and I stayed at Hotel Playa Mazatlan from 12-11-14 to 12-15. We went to my friends wedding hosted at the hotel and it was absolute bliss! The staff was super friendly and attentive, they remember us from the the previous days. I was a little sick when we got there and the staff would ask if I was... More 

Was this review helpful? Yes
Seattle, Washington
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here alone for a week (my son lives in Mazatlan). The room was large and had a long slider and deck and faced the ocean. I felt very comfortable at the hotel and could walk to many restaurants and shops as well as easily catch the green bus to the malecon. The restaurant was beautiful...sat up but over... More 

Was this review helpful? Yes 1
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest I truly appreciate you taking the time to post such wonderfull comments about our facility, staff and ammenitites. It sounds like there is a bit more for you to see on the property next time around; note that we also have a grotto pool, a childrens pool and a few Jacuzzi' scattered around the properrty. I would... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel for 3 nights. Employees were very corteus and friendly. Buffet bar was always warm and really good. Rooms are big and beds are comfortable. If you have an ocean front room you will be able to see the sunrise as well as the sunset

Was this review helpful? Yes 1
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to make such wonderful comments. I can only hope we have the opportunity to serve you and yours again in the near future. Regards, LT VIENT More 

Mazatlán, Sinaloa, Mexico
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel Playa Mazatlan is by far the best hotel in Mazatlan. This hotel is located in the core of the Golden Zone ( Zona Dorada). The Staff are wonderful! The hotel is immaculate. I love the beautiful beach lounge chairs where you can relax all day. The service is muy bueno!, I enjoyed the lovely pools and the activities that... More 

Was this review helpful? Yes 3
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, I am thrilled to hear of your pleasant experience and continued visits. It is an honor to hear that you rank us as the best, and we will continue to strive to exceed expectations. Thank you for taking the time to make your comments and posts, and thank you for the service that you are providing the... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My stay at this hotel was a very pleasant experience, the service was great and I had a lot of fun, I specially had a great time with our activities instructor Gerardo at the pool. The "Cenote" is awesome and the beach is beautiul, I most definitely recommend it and I'm sure I'll be coming back soon.

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, Thank you for your recommendations and promise to return, we will look forward to being of service to you in the future. Best wishes and safe travels, LT VIENT More 

Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I took my first family vacation in years and years. Myself, my wife, 19 yr old son and 16 year old daughter. Hotel Playa was a charm! No worries, no cares (except sun screen). We swam in the ocean for hours a day! The staff were very welcoming! The food was great. I would advise anyone going to Mazatlan to... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We truly appreciate you taking the time to let us know about your experience. We hope that there was an ever lasting memory created, and that we have hopefully began a new family tradition of visiting Mazatlán and the Playa Mazatlán Beach Hotel. Please feel free to contact me direct if I can be of service in... More 

Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our first trip to Mazatlan, (Nov. 7-14, 2014) what a nice surprise! What a great place to stay! This hotel has a big heart. You really feel like the staff care about you and your experience while you’re their guest. Every day we were asked “is everything OK”? Yes, it was more than OK, it was outstanding. As a rule,... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We feel honored to have had the opportunity to serve you and your husband on your first visit to Mazatlán. It is always a pleassure to hear that our guests feel satisfied with our facilities, ammenities and location. I would have to agree with the Mazatlán sunsets, and having a view of them from the North end... More 

Top Contributor
116 reviews 116 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This place has a great location and is indeed a family friendly hotel. It also has the beachfront and the hotel is in the "golden zone" of the city. However there are a few dislikes... The hotel is very clean, but it is outdated. I remember staying there about 13-15 years ago and the hotel is exactly the same. The... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you letting us know about some of the areas of opportunity pointed out. I will mention that the hotel is currently going through a process of renovation to finalize the updating to the areas of the bedroom mentioned (as you might have noticed during your visit) I will particularly consider implementing a consideration in breakfast... More 

Groveland, California, United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First – Repeat Customers: You will likely meet US and Canadian couples who return to HPM year after year, and in some cases, for decades. Second – Meet Middle Class Mexicans: A keen observer will notice the hotel parking lot fills with cars on Thursday from Mexican states other than Sinaloa. On Friday morning, you might notice one or more... More 

Was this review helpful? Yes 3
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, I feel touched by your comments and almost ready to offer you a job writting our marketing campaign!!! We truly appreciate your comments and breakdown of value-benefit of the hotel. I am glad to hear that we where able to impact your stay and make a memorable mark in many of the areas of service of the... More 

Mendocino County, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have just returned to the U.S. for Thanksgiving after a wonderful stay at the Playa Mazatlan, which we last visited in 1999 - after visiting there four years in a row prior to that. We had great memories from then and they were matched by those we now have of our recent stay. The room was lovely and well-maintained;... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, I am glad to hear that we were able to receive you once again after an extended hiatus, I hope we have the opportunity to receive you again next year, and help in creting new unforgettable memories. Please feel free to contact me direct if I ca be of service, and thank you for taking the time... More 

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Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#4 Family Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Best Value Hotel in Mazatlan

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