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Hotel Playa Mazatlan

Certificate of Excellence
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Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
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Best prices for: 1 room 1 guest
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Hotel Playa Mazatlan
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Hotel Playa Mazatlan
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1,027 reviews from our community

Traveler rating
    566
    262
    108
    55
    36
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
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    (1027)
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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel stinks is not worth it. I thought is was going to be like cancun hotels but not. Totally wrong the people who work there are rude. And they only serve you 2 drinks at a time.and this is a all inclusive hotel. Don't waste your money there I regret now. Stay somewerelse but playa Mazatlan .

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Cold Lake
Top Contributor
54 reviews 54 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

May 1 - May 15, 2015 My wife and I visited the Playa Mazatlan Hotel. It was a great two weeks. It is in the perfect location in the Golden Zone. Walk off the resort and you are on the main street of the golden zone. Lots of markets, shops, restaurants, bars, ect. If you wish to go down town... More 

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Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, I am touched by your personal touch in posting your comments, it is always a pleasure to hear of so many individuals remembered by our guests, this is the true staple of our business and proof that we can all individually impact your stay. I personally appreciate you taking the time to comment on so many areas... More 

Blackfoot, Idaho
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed for over a week at the hotel, in February, and found it to be a wonderful experience in every way. Rooms were were clean and well decorated. Food and service in the hotel dining room was always excellent. On site staff were always courteous and helpful with requests for information, directions or tours. The price we paid for... More 

Was this review helpful? Yes 1
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We are thrilled to hear of your experience while visiting us, and we are excited to hear that we will have the opportunity to serve you again in the near future. Thank you for taking the time to post such positive comments. Please feel free to contact me direct if I can be of personal service to... More 

Slave Lake, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We just spent a week at the Playa Hotel in Mazatlan May 8-15. We have stayed there 5 times now and have loved every minute of it. We upgraded our room to a king size bed and it was worth every penny. I would like to Thank Ana in reservation for making our stay at the playa the best we... More 

Was this review helpful? Yes 1
Hotel_Playa_Mazatlan, Propietario at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Peter and Judy) We feel honored by your comments and promise to return; we will take note to your comments on variety and look for better ways to show it, as well as continued information on the inclusions of your package. I am glad to hear that overall your experience was a positive one, and that we... More 

Yuma, Arizona, United States
Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The beds were very uncomfortable and you could hear everything when you were in the room. The bar service was horrible. Not the kind of place we are a custom to. The atmosphere was not friendly at all. Couldn't believe they charged us for bottled water, that was the first.

Was this review helpful? Yes 4
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest(Dorrie P) We appreciate you taking the time to inform us about your experience while at the hotel, I would like to mention that the hotel offers multiple options in room categories, some of which have "upgraded" bedding options, perhaps this would be a better choice for you in future. I would point out that concrete buildings tend... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Visiting Mazatlan great city but don't stay at Playa Mazatlan staff very rude not friendly at all would never take family or friends there ever . Stay at ramada next door if you like that area staff and hotel much nicer

Was this review helpful? Yes 4
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We aprpeciate you taking the time to post your comment, yet we feel surprised by it, as this is completly contrary to 99% of comments that we receive. I would like to learn more about the specifics of you complaints so that I may look to resolve them, and work toward this being an opportunity to imrpove,... More 

Lethbridge, AB
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at the Playa last week of Apr. Anyone that thinks it's a 4 star or better hasn't been 5 Stat. That simple. It's definitely an older hotel and that's okay. They are constant cleaning and it does show, to their credit. As far as staff goes..front desk is curt and uninviting. Maintenance and cleaning staff do their job and... More 

Was this review helpful? Yes 5
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to post your comments, we are sorry to hear that you were unable to find what you are looking for while staying at the playa. If you do decide to return, please contact me, as I would like to show you all the areas you missed out on at the hotel.... More 

Mazatlán, Sinaloa, Mexico
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 20, 2015 via mobile

Hotel Playa Mazatlan has great customer service. Call me old fashion, but I like to make my reservations via the phone. Hotel Playa has a toll free number 1-800-762-5816. I always speak with Thelma Barron she is a wonderful customer service representative. Thank you Thelma!

Was this review helpful? Yes
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to post your comment, I will pass it along to Thelma, so that she knows the impact her service is providing to our customers. Best Wishes and safe travels, LT VIENT More 

Calgary, Canada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 15, 2015

As Canadians travelling late season, the hotel was full of Nationals. No problem with that, but the 24 hour screaming and partying was ridiculous. Staff catered only to the locals, and were tolerent at best. Friendliest person on the resort was Henry the beach vendor!!!! Pretty sad.

Was this review helpful? Yes 4
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to post your opinions of the hotel, I am sorry to hear that you where negatively impacted by having National tourism on property, I can assure you that there is no preference between one "type" of guest and another at the hotel, it might have felt that way, becasue as you... More 

Newcastle WA
Top Contributor
51 reviews 51 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 10, 2015

Playa Mazatlan is right on the beach at the south end of the Golden Zone. It has 5 stories which we liked much better than the high rises. The restaurants overlook the beach. Our room was immaculate with tile floors and walk-in shower. We had a wrap-around balcony which was fantastic...you could sit in the sun or in the shade... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We feel honored by your comments and promise for a future return, I am glad to hear that we were able to possitively impact your stay. Please feel free to contact me direct if I can be of personal service to you. Best wishes and safe travels, LT VIENT More 

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