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Hotel Playa Mazatlan

Certificate of Excellence
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Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
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Hotel Playa Mazatlan
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Hotel Playa Mazatlan
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986 reviews from our community

Traveler rating
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    256
    104
    54
    30
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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California
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was my first trip to Mazatlan. I stayed on the first floor ocean view rooms. The actual hotel is welcoming, super clean and at a great location of the strip. Best of all we had a marvelous experience with the staff. The dining room, concierge, cleaning services, and entertainment staff were courteous, friendly, quick and professional. A special thanks... More 

Was this review helpful? Yes
Chicago, Illinois
Top Contributor
51 reviews 51 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed from 2/28/15-3/04/15. When we arrived the women at check-in was trying to be quick so we were not explained about the different colored wristbands they had or if there was an option for a refrigerator in the room. There were no posted signs for the cost of AI. I asked to pay for a drink from the drink... More 

Was this review helpful? Yes 1
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to post your comments and let us know of your experience, we will be working with the front desk staff to make sure that they are verbalizing all available options to our guests. Plesae feel free to contact me direct if I can be of service. Best wishes and safe travels,... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

The most beautiful place in the world. A place everyone should go at least once in there life, but promise you will always want to go back. People are so friendly and always willing to help you. A place I would love to spend at least 6 months a year.

Was this review helpful? Yes 1
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We are thrilled to hear of the impact the hotel and the destination had on you. We hope we can be a part of making your dreams come to fruition. Please feel free to contact me direct if I can be of service to you. Regards, LT VIENT More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This was our 11th year at this Hotel and continue to be so pleased with the staff and service at the hotel. They are working to upgrade the rooms and work to keep the grounds immaculate daily. The staff are amazing, speak good English, and are so very helpful! The breakfast buffet is wonderful! Love the new addition of family... More 

Was this review helpful? Yes 1
Farmer City, Illinois
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel Playa is a gorgeous place on the beach in Mazatlan,Mexico. Very nice staff & hotel,with ocean view.This place is classy without being snobby, and simple but elegant also. Always clean and tidy,with little extras that mean so much when far from home. Mazatlan is one of the prettiest places we have visited in Mexico & also one of the... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to express your opinion about our property and town as well as a few comments about your experience here. Please do not hesitate to contact me direct if I can be of service in planning your next stay. Best wishes and safe travels, LT VIENT More 

Moses Lake, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the PLAYA again for the 34th. year in a row. If you want to know what brings us back , its the staff and management !!! Always friendly and good service. The beach is clean and great for sunbathing and just lounging around The hotel is also located close to many good restaurants in the golden zone... More 

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Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, Vern, what can I say? You and Barb and the rest of the three generations of family members and friends you always bring, have quickly become like family to me, and I know have already been to my dad and grandmother for many years. I truly appreciate your honest direction when you are here, and the fact... More 

Hope, B.C.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

ocean view and beautiful. older, clean hotel. real mexican style. Our last day our bus took us back to airport at 12:30 pm and hotel wouldn't let us keep our bracelet after 12:00....this annoyed us greatly! No lunch on them...guess we didn't pay enough for one more hamburger. Other than that issue, food was excellent, staff great and cleaning staff... More 

Was this review helpful? Yes
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We are sorry to hear about your experience, please note that hotel policy is to offer "All inclusive" services on a 24 hr basis between 12:00pm and 12:00pm, considering checkout is at 12:00pm any added time on the package would infer an added day to your stay, In the future we would be more than happy to... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

thr instalations of the. hotel are great! swimming. pool jacuzzi... but brst of all the sea! only a few steps from it! personnel attendance was very kind and allways good service! the hotel is near Malecon , in zona dorada where there are. lot of restaurants and shops!

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Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
Google Translation

Estimado huésped, Le agradecemos se tomara el tiempo de expresarnos sus opiniones y comentarios, espero tengamos la oportunidad de servirle... More 

Contributor
20 reviews 20 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here Feb 27-Mar 6/15 and were cautiously optimistic. We are late 20s, and wanted a cheaper place to stay with a beach, booze and bed. This is the FIRST hotel on the beach, and while it is older it is certainly kept up, clean, safe and lovely. With respect to the rooms, our only complaint would be the... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, I am thrilled to hear of your experience, as you bring a unique perspective not often posted on our site. I am glad to hear that you where able to find our ammenities and facilities up to snuff with the standards that you expected. Thank you for the kind comments about our staff and maintenance, we work... More 

minneapolis
Contributor
11 reviews 11 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked this resort based on our criteria and reviews of other TripAdvisor travelers. The resort exceeded our expectations. Our trip was wonderful. This resort has something for everyone and appears to be well thought out. The management is definitely paying attention and it shows amongst the staff. We had the all-inclusive and as others have said, it really has a... More 

Was this review helpful? Yes 2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We are thrilled to hear about your experience, it is always a pleasure to hear that we are able to meet and exceed the expectations of our travelers, especially when they are such a varied group such as mentioned in your family. We appreciate you taking the time to as well give mention to each independent area... More 

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