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Crowne Plaza Mazatlan

3.5 of 5 Cerritos No 3110 | Marina Mazatlán, Mazatlan 82100, Mexico
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Crowne Plaza Mazatlan
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Crowne Plaza Mazatlan
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196 reviews from our community

Traveler rating
    81
    51
    22
    21
    21
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68
70
3
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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There are newer reviews for Crowne Plaza Mazatlan
See the most recent reviews
Toronto, Canada
Top Contributor
51 reviews 51 reviews
25 hotel reviews
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed April 4, 2014

Crowne Plaza Mazatlan We only stayed one night before moving over to the El Cid Marina for a week. ROOM #1611 Getting There: About $40 USD from the airport Checking in – CANADIANS BE AWARE: I had severe troubles checking into the Crowne. All 3 credit cards (all with security chips) I provided declined and there was plenty of room... More 

Was this review helpful? Yes 4
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you for taking the time to review our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences. Though we... More 

Thousand Oaks, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 2, 2014

Crowne Plaza is in a quiet location about 10 min from the Golden Zone. Hotel is very bright and airy with a modern decor. The best attribute is the "service" of the staff. Everybody from bell-hop Oscar to Maitre D Julio were extremely friendly. Julio was very helpful in fixing us a great vegetarian dinner. Overall, our experience was very... More 

Was this review helpful? Yes 2
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you so much for your very favorable comments about our hotel. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon. More 

Nuevo Vallarta, Mexico
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 2, 2014 via mobile

The only thing good about this stay is they had my reservation right at the top of the pile. All I had to do was show my Platinum membership card, fill in my email address and sign the sheet. They assigned me to room 1812, the southern most room on the top floor. We had driven 8 hours to get... More 

Was this review helpful? Yes 6
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you for taking the time to review our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences. Though we... More 

Winchester, Virginia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 4, 2014

We have traveled all over Mexico, Central and South America and just spent a week over the Christmas Holidays at The Crown Plaza in Mazatlan. I have to say it was a very enjoyable experience. There were five travelers which included our 12 year old granddaughter and we could not have been treated better by the staff starting with our... More 

Was this review helpful? Yes 7
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. It is a pleasure to know that our staff made him feel at home and meet your expectations. . Once again thank you very much and hope you return soon. More 

Los Angeles, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 9, 2013

I just wanted to express the horrible experience I had at this property in Mazatlan. After driving 8 hours and having stayed at the Holiday Inn Express in Guaymas, we were received with a complimentary drink. My girlfriend and I checked in, only to find out when we used the toilet that there was no water at the hotel. Incredible!!!!!... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Crowne Plaza Mazatlan, responded to this review

Dear BusinessT907, Thank you for taking the time to review our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences.... More 

North Pole, Alaska (God's backyard)
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 16, 2013

Very modern décor! From arrival until we left this morning, Jose was always helping people, he was so helpful. While we were waiting for our room to be ready (we were early), we were surprised with a very appreciated fruity drink. Our room (210) was beautiful! We had a Jacuzzi 2-person tub in front of full window overlooking the pool... More 

Was this review helpful? Yes 2
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

: Thank you so much for your very favorable comments about our hotel. . We work very hard to achieve the level of guest satisfaction that you express in your review. . It is a pleasure to know that our staff made him feel at home and meet your expectations. Once again thank you very much and hope to return... More 

The World
Top Contributor
373 reviews 373 reviews
40 hotel reviews
197 helpful votes 197 helpful votes
3 of 5 stars Reviewed July 28, 2013

We stayed in the Marina Mazatlan at the Crown Plaza (Blvd. Sabalo Cerritos No. 3110, Marina Mazatlan, Mazatlan, Sinaloa, tel. 669-988-0324). We stayed in Room 1606 for M$1466.44 or US$111. The room was big enough and when the air conditioning cooled the room it was pleasant. The room had a western exposure over the pool and with a full ocean... More 

Was this review helpful? Yes 2
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

We regret that your stay with us was not entirely satisfactory but we appreciate your giving us very specific comments that allow us to focus on real solutions. At the same time, your critique was balanced by positive comments. This causes us to work even harder to correct any problems. Examples include your problems with the Wifi system which we... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 14, 2013

The hotel has its strengths, ocean front, friendly staff, and fast elevator. The rooms are very small and (even though the hotel is not old) the construction quality is below average. The beds are comfortable but the rooms, well, let's just say I would not be proud of them. Pool is not great. You can't invite friends or the staff... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Crowne Plaza Mazatlan, responded to this review

Dear EstradaLawyer, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and the view. However, We’re sorry we fell below your expectation regarding room size, pool and shower experience. We will address these points. I assure you the feedback of... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 3, 2013

i was very impressed by this hotel. it has a beautiful view, great accommodations, and very friendly service. the beach and the pool are very nice. when i make it back to mazatlan, I will be staying here again.

Was this review helpful? Yes 1
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

Thank you so much for your very favorable comments about our hotel. We especially appreciate your recommendation of the hotel to other potential guests. We work very hard to achieve the level of guest satisfaction that you express in your review. It is gratifying when we receive a comment that covers a broad range of features at the hotel –... More 

Lakeville, Minnesota, United States
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 31, 2013

We were really leery on how the hotel would be after reading the most recent reviews but we were very pleased with the Crowne Plaza Mazatlan. The front desk staff was not the friendliest but everyone else that worked there were exceptional. My husband and I were on our belated honeymoon. The Honeymoon suite was clean and maintained. The pool... More 

Was this review helpful? Yes 1
gelsey, Director of Sales at Crowne Plaza Mazatlan, responded to this review

We really appreciate your taking the time to send a review – especially one that reports that you simply had a “great vacation.” That certainly is the simplest way to state our goal. The attention to detail and the excellent staff that you mention are really the explanation for your good experience. We hope you will return soon and let... More 

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Additional Information about Crowne Plaza Mazatlan

Address: Cerritos No 3110 | Marina Mazatlán, Mazatlan 82100, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Mazatlan 3.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Crowne Plaza Mazatlan Hotel Mazatlan
Hotel Style:
#4 Business Hotel in Mazatlan
#10 Spa Hotel in Mazatlan
#19 On the Beach Hotel in Mazatlan

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