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Crowne Plaza Mazatlan

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Cerritos No 3110 | Marina Mazatlán, Mazatlan 82100, Mexico
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Crowne Plaza Mazatlan
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Crowne Plaza Mazatlan
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209 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Encino
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at the Crowne Plaza Mazatlán for 4 days 3 nights, the property is absolutely beautiful, however there is a lot of room for improvement. The hot tub in our room was broken and leaking, the leaking was fixed, but we were still unable to use it. The faucet in the bathroom was obviously not well thought out, it... More 

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Dieppe, NB
Top Contributor
69 reviews 69 reviews
23 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here a couple of nights on our way to and from Copper Canyon as part of a tour with Superior Tours Puerto Vallarta. The rooms are very nice, all facing the ocean. The beds are comfortable, the room spacious but the bathroom could be bigger. Strange thing in the bathroom: the sink, although nice to look at, is not... More 

Was this review helpful? Yes 2
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. It is a pleasure for us to know that our facilities have met your expectations. Once again thank you very much and hope you return soon. More 

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 weeks ago

I was expecting a lot more from the pictures I saw beforehand. They really need to do something about renovating the place, my room was dirty, they had moe in the showers and the doors didn't close. The food is not the best, it's better to dine out but the service was good.

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Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding bathroom , shower and food experience. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. Once... More 

Travelers are raving about these Mazatlan hotels

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We booked a room at the Crowne Plaza Mazatlan, in Mexico. At the time we assumed that the Crowne Plaza brand was synomonous with great customer service and luxurious accommodations; obviously NOT in Mazatlan, Mexico. In a city full of some of the most gracious, friendly, and customer service oriented people in the world, the CP Mazatlan fails horribly! Upon... More 

Was this review helpful? Yes
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

Thank you for taking the time to review our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences. Though we... More 

moose jaw
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 5 weeks ago

We had been told that this hotel was only 5 years old and on arrival the shabby condition of some of the areas would lead you to believe it was more like fifty,panels missing from doors that access air-conditioners etc , the elevators shake and jiggle like they were worn out and it seemed like there was always one that... More 

Was this review helpful? Yes
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and... More 

Glen Rock, New Jersey
Contributor
19 reviews 19 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 18, 2015 via mobile

We stayed over for a night on our way back from LA to Mexico City. We really liked it. Every room has a beautiful view of the ocean. The service was excellent. Check in was a breeze. The place is really pretty. The room is very nice. The bathroom wasn't the most beautiful one but it was ok. We didn't... More 

Was this review helpful? Yes 1
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you so much for your very favorable comments about our hotel. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon. More 

Avalon
Contributor
14 reviews 14 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 8, 2015

We started our stay there unsure, we had been placed in a small room on the first floor with a promise to be moved the next day. No problem, we're pretty patient and, as we were there to visit friends and family, we took the room and promptly headed in to town. The next morning we met Lindsay, the wedding... More 

Was this review helpful? Yes 1
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you so much for your very favorable comments about our hotel. . We work very hard to achieve the level of guest satisfaction that you express in your review. . It is a pleasure to know that our staff made him feel at home and meet your expectations. Once again thank you very much and hope to return soon,... More 

Los Angeles, California, United States
1 review
4 of 5 stars Reviewed January 7, 2015

The staff is great and friendly, and the concierge Claudia went above and beyond with fantastic dinner recommendations and extremely helpful setting everything up. The rooms were spacious and clean, and the bed was comfortable. The gym is extremely small and the equipment, and the wifi needs to be updated (so slow and constantly kicked me off), and there are... More 

Was this review helpful? Yes
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. It is a pleasure for us to know that our staffs have met your expectations. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

Its been one of the most wonderful vacation I have ever had, nice rooms, execellent food outstanding service. The weather just perfect and very safe to walk around the city. I hope to be back soon and enjoy some more time and feel like at home, the staff was amazing good and helpfull.

Was this review helpful? Yes 1
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

Thank you so much for the time you took it for leave your comments about your recent experience which are so important to us. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon. More 

Queretaro, Mexico
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 3, 2014

Like many other people are saying i expected a bit more from this hotel because it suppose to be a chain hotel. I was a bit disappointed when arriving to the location and saw the rooms. Everything is a bit outdated in the hotel but i have to say the rooms are extremely clean common areas as well very friendly... More 

Was this review helpful? Yes
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us, especially appreciate your recommendation of the hotel to other potential guests. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return... More 

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