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Crowne Plaza Mazatlan

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Cerritos No 3110 | Marina Mazatlán, Mazatlan 82100, Mexico
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Crowne Plaza Mazatlan
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Crowne Plaza Mazatlan
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222 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ensenada, Mexico
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Clean room but the towels were very old and paper thin. No chairs or long chairs available at the pool which was FULL of screaming children. The room was good but when I opened the drapes to look at eh ocean and pool the window was so dirty I really couldn't see anything. I don't think they have ever cleaned... More 

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Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is an amazing, truly ocean front hotel that will give you the best views in Mazatlan and I know this because we checked out 5 other top hotels and none had this kind of unobtrusive view. If you are a beach, ocean lover than this is the place for you. This is a mixed property where the top floors... More 

Was this review helpful? Yes
Carlos G, Public Relations Manager at Crowne Plaza Mazatlan, responded to this review

Thank you so much for your very favorable comments about our property. We hope you return soon. More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 30, 2015

Long story short is this 4 star Aaa hotel is not worthy. It is a modern hotel,but it has limited amenities, the gym is a joke that many homes have better and more equipment. The TV has 1 English speaking station and is too difficult to operate. Cleanliness is less than what I would expect. The elevators are not air... More 

Was this review helpful? Yes 1
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

Thank you for taking the time to review our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences. Though we... More 

Travelers are raving about these Mazatlan hotels

Vancouver, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 25, 2015

I tried to be positive when I walked into this as the smaller hotel looks cool on approach and in the lobby. But even my Canadian bred best intentions went out the window after the disappointments started stacking. Do not let the famous title fool you. This place is overpriced for what it really is and the hotel does not... More 

Was this review helpful? Yes 1
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you for sharing your opinions about your our resort in their last stay in December 2015. we deeply regret not having met your expectations in terms of our facilities , for when you visit us actually were in the remodeling of most our of pool, which was open to the public on December 25 and our facilities were completely... More 

Encino
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 19, 2015

I stayed at the Crowne Plaza Mazatlán for 4 days 3 nights, the property is absolutely beautiful, however there is a lot of room for improvement. The hot tub in our room was broken and leaking, the leaking was fixed, but we were still unable to use it. The faucet in the bathroom was obviously not well thought out, it... More 

Was this review helpful? Yes
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you very much for taking some time and sharing your most recent experience at our resort. also appreciate the comments made to us about our facilities, common areas and food, we assure you these will be reviewed by management and involved areas to improve on these points. we invite you to visit us again and enjoy our excellent service,... More 

Dieppe, NB
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed May 4, 2015

Stayed here a couple of nights on our way to and from Copper Canyon as part of a tour with Superior Tours Puerto Vallarta. The rooms are very nice, all facing the ocean. The beds are comfortable, the room spacious but the bathroom could be bigger. Strange thing in the bathroom: the sink, although nice to look at, is not... More 

Was this review helpful? Yes 3
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. It is a pleasure for us to know that our facilities have met your expectations. Once again thank you very much and hope you return soon. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 29, 2015

I was expecting a lot more from the pictures I saw beforehand. They really need to do something about renovating the place, my room was dirty, they had moe in the showers and the doors didn't close. The food is not the best, it's better to dine out but the service was good.

Was this review helpful? Yes 1
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding bathroom , shower and food experience. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. Once... More 

Dallas, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 27, 2015

We booked a room at the Crowne Plaza Mazatlan, in Mexico. At the time we assumed that the Crowne Plaza brand was synomonous with great customer service and luxurious accommodations; obviously NOT in Mazatlan, Mexico. In a city full of some of the most gracious, friendly, and customer service oriented people in the world, the CP Mazatlan fails horribly! Upon... More 

Was this review helpful? Yes
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

Thank you for taking the time to review our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences. Though we... More 

moose jaw
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed April 19, 2015

We had been told that this hotel was only 5 years old and on arrival the shabby condition of some of the areas would lead you to believe it was more like fifty,panels missing from doors that access air-conditioners etc , the elevators shake and jiggle like they were worn out and it seemed like there was always one that... More 

Was this review helpful? Yes
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and... More 

Glen Rock, New Jersey
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 18, 2015 via mobile

We stayed over for a night on our way back from LA to Mexico City. We really liked it. Every room has a beautiful view of the ocean. The service was excellent. Check in was a breeze. The place is really pretty. The room is very nice. The bathroom wasn't the most beautiful one but it was ok. We didn't... More 

Was this review helpful? Yes 1
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you so much for your very favorable comments about our hotel. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon. More 

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