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Crowne Plaza Mazatlan

3.5 of 5 Cerritos No 3110 | Marina Mazatlán, Mazatlan 82100, Mexico
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Crowne Plaza Mazatlan
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Crowne Plaza Mazatlan
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194 reviews from our community

Traveler rating
    79
    51
    22
    21
    21
See reviews for
68
69
3
32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (49)
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    (57)
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Los Angeles, California, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff is great and friendly, and the concierge Claudia went above and beyond with fantastic dinner recommendations and extremely helpful setting everything up. The rooms were spacious and clean, and the bed was comfortable. The gym is extremely small and the equipment, and the wifi needs to be updated (so slow and constantly kicked me off), and there are... More 

Was this review helpful? Yes
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. It is a pleasure for us to know that our staffs have met your expectations. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

Its been one of the most wonderful vacation I have ever had, nice rooms, execellent food outstanding service. The weather just perfect and very safe to walk around the city. I hope to be back soon and enjoy some more time and feel like at home, the staff was amazing good and helpfull.

Was this review helpful? Yes 1
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

Thank you so much for the time you took it for leave your comments about your recent experience which are so important to us. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon. More 

Queretaro, Mexico
Contributor
20 reviews 20 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 3, 2014

Like many other people are saying i expected a bit more from this hotel because it suppose to be a chain hotel. I was a bit disappointed when arriving to the location and saw the rooms. Everything is a bit outdated in the hotel but i have to say the rooms are extremely clean common areas as well very friendly... More 

Was this review helpful? Yes
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us, especially appreciate your recommendation of the hotel to other potential guests. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return... More 

Mexico City, Mexico
Top Contributor
283 reviews 283 reviews
91 hotel reviews
114 helpful votes 114 helpful votes
2 of 5 stars Reviewed June 19, 2014

I choose this hotel to get a bit of certainty cause its a chain hotel, but i was very disappointed. It's an old property with a lot of opportunity areas such as overall cleaniness in rooms and common areas, the a/c of the room didn't function and with the Mazatlan's weather its a serious drawback, also the place is far... More 

Was this review helpful? Yes 1
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and... More 

San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2014

We had our wedding at the Crowne Plaza a couple weekends ago and I'm so glad we did! The actual wedding (beach ceremony & reception) surpassed my expectations. The space was absolutely beautiful and all of our guests kept reminding us that this was the best wedding they'd ever been to (naturally haha). Lindsay Goodman and the rest of the... More 

Was this review helpful? Yes 1
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you so much for your very favorable comments about our hotel. We especially appreciate your recommendation of the hotel to other potential guests. We work very hard to achieve the level of guest satisfaction that you express in your review. It is gratifying when we receive a comment that covers a broad range of features at the hotel –... More 

Seattle, Washington
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 1, 2014

Spent there 3 days/2 nights in May. We had a suite with jacuzzi on 4th floor with ocean view. Some things like couch seem dated (stains on it), but overall room was clean. Room was soundproof. Could definitely use more light in the bathroom (ours was kind of dark), but it is a decent size. Bed is comfortable, but pillows... More 

Was this review helpful? Yes 4
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review

We appreciate the time you took it to leave your comments which are so important to us. It is a pleasure to know that our staff made him feel at home and meet your expectations. Once again thank you very much and hope to return soon, Best Regards. More 

El Paso, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2014

The best way to describe our wedding at the Crowne Plaza Mazatlan is "A dream come true", it was PERFECT in every way: the event coordination, delicious food, great staff service and a great place to stay. The best feedback was from our guests from the US and Mexico, who felt the same way than us and had a great... More 

Was this review helpful? Yes 1
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

We appreciate the time you took it to leave your comments which are so important to us. It is a pleasure to know that our staff made him feel at home and meet your expectations. Once again thank you very much and hope to return soon, Best Regards. More 

Lexington, Kentucky
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2014

My wife and i stayed at this hotel for 5 days in March. It was easy to get to from the airport and check in was prompt. We had a plumbing problem in our room and the mamager immediately switched us to a very large ocean view suite at no additional cost. The maid service was prompt and responsive. I... More 

Was this review helpful? Yes 1
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you so much for your very favorable comments about our hotel. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon More 

Toronto, Canada
Top Contributor
51 reviews 51 reviews
25 hotel reviews
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed April 4, 2014

Crowne Plaza Mazatlan We only stayed one night before moving over to the El Cid Marina for a week. ROOM #1611 Getting There: About $40 USD from the airport Checking in – CANADIANS BE AWARE: I had severe troubles checking into the Crowne. All 3 credit cards (all with security chips) I provided declined and there was plenty of room... More 

Was this review helpful? Yes 4
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you for taking the time to review our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences. Though we... More 

Thousand Oaks, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 2, 2014

Crowne Plaza is in a quiet location about 10 min from the Golden Zone. Hotel is very bright and airy with a modern decor. The best attribute is the "service" of the staff. Everybody from bell-hop Oscar to Maitre D Julio were extremely friendly. Julio was very helpful in fixing us a great vegetarian dinner. Overall, our experience was very... More 

Was this review helpful? Yes 2
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review

Thank you so much for your very favorable comments about our hotel. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon. More 

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Additional Information about Crowne Plaza Mazatlan

Address: Cerritos No 3110 | Marina Mazatlán, Mazatlan 82100, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Mazatlan 3.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Crowne Plaza Mazatlan Hotel Mazatlan
Hotel Style:
#4 Business Hotel in Mazatlan
#10 Spa Hotel in Mazatlan
#20 On the Beach Hotel in Mazatlan

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