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Mayan Palace Mazatlan

Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
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Mayan Palace Mazatlan
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Mayan Palace Mazatlan
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142 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (35)
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There are newer reviews for Mayan Palace Mazatlan
See the most recent reviews
Salt Lake City, Utah
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 20, 2014

We spent 3 weeks in Mazatlan. First in Isla de Piedra, second in this resort and the last in Pueblo Bonito Emerald Bay. This is a very nice resort and great beach, but the restaurant prices are, as expected, very high and they charge and overcharge for internet. This is offset by the 7 peso, $.50, bus fares to the... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear BethanyStewart : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable. We constantly strive to achieve the utmost level... More 

winnipeg,manitoba
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 18, 2014

We stayed in the Mayan Palace (Regency) from Jan. 25th to Feb. 8th. We have been to Puerto Vallarta and Nuevo but love the beach in Mazatlan as you can walk for miles. The staff in Mazatlan are excellent and always have a smile for everyone. The only complaint we have is that the WiFi is very expensive (1900 pesos... More 

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Wayne B H : Thank you for taking the time to provide us your feedback about your past stay with us at The Grand Mayan. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Your comments are always welcomed. We always like to hear about our guests’ experiences... More 

Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 5, 2014

We have stayed at other Mayan Group properties in Cancun, Nuevo Vallarta and Acapulco, but this was our first visit to Mazatlan. The resort is very small compared to other Mayan properties, but this made it easier to get around and also easier to meet other guests. The staff are helpful and welcoming. Rooms are spacious and comfortable and clean.... More 

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Barbara S : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you enjoyed our food options and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our primary goal is to ensure... More 

Edmonton, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 5, 2014

We have been staying at the Mayan Palace Mazatlan for two weeks. We truly are wishing that we need not leave this place because it has been very relaxing with the option of keeping busy. There are so many choices for activities. The Super Bowl was a BLAST. The staff here know how to keep you involved. We did pool... More 

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear mbjjh : Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed the activities, accommodations and facilities. We will gladly share your comments with our staff as well. We are certain Marcela, Brandon and marco will gladly receive your feedback, as all... More 

Tucson, Arizona
Level Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 stars Reviewed January 31, 2014

We spent 7 wonderful days here in January and every day was in the eighties. The rooms are beautifully decorated and ours faced the pool and the ocean. There are many different room options but we chose one with a master bed room (King sized bed) with one other small bedroom. The couch in the living room also folded out... More 

Was this review helpful? Yes 8
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear DesertRobin : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations 'décor and the pools. Our goal is to make each one of our guests’ vacations relaxing and we look to please... More 

Channahon, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 7, 2014 via mobile

Our resent stay at Mayan Palace Mazatlan was wonderful. The grounds and property are well-maintained and the staff is friendly and helpful. We enjoyed sitting at the pool enjoying the warm weather and sunshine. The activities staff provided fun and even a pool aerobics class. Marcella and Marco were pleasant and engaging. We thoroughly enjoyed our week. Also, the News... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Peggy L : Thank you so much for choosing Mayan Palace for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing service excellence. We are certain Marcela and Marco will gladly receive your feedback,... More 

San Diego, California
1 review
4 of 5 stars Reviewed December 8, 2013

We were greeted by warm weather, warm smiles, and warm waters. If that sounds enjoyable to you, then the Mayan Palace is the place to call home while staying in Mazatlan. This property is part of the Mayan Palace properties. www.mayanpalace.com Upon arrival, we received a complimentary upgrade from a studio to a 1 bedroom suite in the sea garden... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear AmericanBonVivant : We appreciate that you took the time to share your comments about your vacation at Mayan Palace. We are happy you enjoyed the accommodations and facilities. It is always nice to learn our guests found everything they needed while staying with us. Your comments are always welcomed. We always like to hear about our guests’ experiences since... More 

Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed October 30, 2013

First of all, I don't understand why we have to wait until 5 p.m. to have the room if the room has to be checked out at 10 a.m. 7 hours of cleaning and preparing for a hotel is not acceptable. Secondly, as the receiption hall is reconstructing, all the check-in and check-out services are moved to the hall of... More 

Was this review helpful? Yes 5
Cranbrook, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 11, 2013

I had another great stay at the resort. Most years i stay in the Sea Garden and it is my favorite. I visit in the slow time of year in Sept so this year they let me stay 4 weeks in the Mayan Palace at no extra cost to try it out and account of upgrades going on at the... More 

Was this review helpful? Yes 2
Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 8, 2013

This resort was too far from town and the service was not great. We were promised an ocean view, but was facing the street and construction. The rooms were also located far back from the ocean which was not expected. The bellman's were great! The great thing about Mazatlan is the city and this was not a great location to... More 

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear sl37997 : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace and for your kind words about our bell boys’ staff. It appears as though not all your expectations were met. We spend considerable resources training our staff to maintain the highest possible standards and our goal is... More 

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