We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mayan Palace Mazatlan

4.0 of 5 Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Mayan Palace Mazatlan
Management photos View all
Browse nearby
Mayan Palace Mazatlan
Write a Review

104 reviews from our community

Traveler rating
    45
    32
    16
    8
    3
See reviews for
42
32
4
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (104)
  • Mar-May only
    (18)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (31)
All months
There are newer reviews for Mayan Palace Mazatlan
See the most recent reviews
OKC
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 19, 2013

We are members in Cancun, We have used all Mayan resorts the is the smallest of all the resorts. but the service is great food on 90 % of the time was perfect but it was corrected or no charge to us, the price is a bit higher for some of the service WI FI is one of them, I... More 

Was this review helpful? Yes 1
Calgary, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 2, 2013

We stayed at the Sea Garden Mazatlan for Christmas Week 2012... we booked through RCI and were checked into the "new building" which was absolutely gorgeous, on the same property as the old Sea Garden Hotel... We loved the food, drinks and service... the only downside was having to take a taxi everywhere you wanted to go... however the sunsets... More 

Was this review helpful? Yes
Mexico City, Mexico
Contributor
16 reviews 16 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 10, 2013

My husband and I were shocked at how expensive this hotel was, considering what you get in return. The hotel is out of the way of everything, adding to your trip expenses, requiring you to take a taxi virtually anywhere. The ONE restaurant is decent for an overpriced breakfast. Otherwise, be ready for tacky theme nights and buffet city. Servers... More 

Was this review helpful? Yes 7
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Patricia867: Thank you for providing your comments about your vacation at Mayan Palace. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable. We generally receive very favorable comments about our staff and the service they provide; unfortunately in this... More 

Davisburg
Contributor
15 reviews 15 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 2, 2013

Hotel was very nice. The Beach area could have been better taken care of. The food was good. The person that planned our tours was great. Service for check in was very slow, but is to be expected in Mexico.

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 6, 2013

4 of us arrived for a wks stay at Mayan Palace & were put in a room with a "view" of a city street. On day 3 we were moved to the Sea Garden with a fantastic ocean view. The rooms at MP & SG are very similar. Both bldngs were clean & comfortable, but BADLY in need of renovation.... More 

Was this review helpful? Yes 2
Maple Ridge, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 24, 2013

We stayed here last week (April) and there was hardly anybody staying there, which made it nice - not sure if it is always like that. Lots of room around the pool, drinks were good. We only ate at the restaurant once as it seemed kind of expensive compared to places in town. We hopped on the bus right outside... More 

Was this review helpful? Yes 1
Mount Shasta
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 19, 2013

Just got back from two weeks at the Mayan.We had avery nice and relaxing time.The place is well maintained and every one was very helpfu.We ate breakfast there every morning and our severs we called them the three amigos were great. Ther names were Ismael,Felix and Pablo.They not only did there jobs well but were also very helpful in all... More 

Was this review helpful? Yes
Plymouth,mn
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 14, 2013

This is a great relaxation resort. The pool area is clean, with lots of places to catch the sun, but the pool is unheated. The poolside bar/snack bar was great. Pablo, Angel and the others provided good service, with a smile. The beach is awesome with an hours walk in either direction on smooth sand. Yes, there were some vendors,... More 

Was this review helpful? Yes 3
Yakima, WA
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 20, 2013

The Mayan Palace is a decent resort. It is meticulously well cared for, and the service was, for the most part, very good. It has good beach access with decent beachside amenities, as long as you don't mind the endless parade of beach vendors. The building we stayed in (#3) was reportedly the newest of the three resort buildings. Even... More 

Was this review helpful? Yes 2
Red Deer, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 8, 2012

I booked this for my family so they could relax and have a nice time. Every morning the phone rang to ask them to come to "breakfast" to endure a time share presentation. I specifically booked with the Mayan Palace Sea Garden because of the lovely big pool for my grandson to enjoy. THE POOL WAS NOT HEATED!!!! IT WAS... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Mayan Palace Mazatlan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mayan Palace Mazatlan

Address: Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Hotel Class:4 star — Mayan Palace Mazatlan 4*
Number of rooms: 268
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA so you can book your Mayan Palace Mazatlan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mayan Palace Mazatlan Hotel Mazatlan
Hotel Style:
#5 Luxury Hotel in Mazatlan
#9 Romantic Hotel in Mazatlan

109 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (90)
Viewed
Hotel & grounds (18)
Viewed
Pool/beach area (28)
Viewed
Dining (5)
Viewed
View from room (9)
Viewed
Room/suite (10)
Viewed
Family/play areas (1)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (4)
Viewed
Dining (7)
Viewed
Pool/beach area (2)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay