We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mayan Palace Mazatlan

4.0 of 5 Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Mayan Palace Mazatlan
Management photos View all
Browse nearby
Mayan Palace Mazatlan
Write a Review

90 reviews from our community

Traveler rating
    39
    28
    13
    8
    2
See reviews for
39
27
3
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (90)
  • Mar-May only
    (18)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (23)
All months
There are newer reviews for Mayan Palace Mazatlan
See the most recent reviews
Calgary, Canada
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 10, 2012

We just got back from a wonderful stay at the Mayan Palace at Mazatlan, we were not sure what to expect with all the bad news about the place, but our experience was nothing but the best ever in Mexico. Mazatlan is a beautiful city, with lots to see and do, we enjoyed eating seafood at Azul's right on the... More

Was this review helpful? Yes 12
Bakersfield, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 29, 2012

Beautifully kept place, fun games & crafts poolside. That do hound u to go to the breakfast timeshare but we never answered phone. Need wi-fi but was nice to disconnect

Was this review helpful? Yes 1
Cannon Beach, Oregon
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 26, 2012

Our room was nice but we weren't given an ocean front room =( and we found out cell phone CHARGERS r considered valuable. Had mine out on the nightstand along with vicodin and a watch and the charger got STOLEN and staff did NOTHING about it.. We got HOUNDED about going on the breakfast, told them up front we weren't... More

Was this review helpful? Yes 6
san juan cosala
Reviewer
4 reviews 4 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 24, 2011

Our fifth trip to Mazatlan. A beautiful city that is virtually abandoned because of the drug cartel and time share rip offs. Hotel is clean with good service. Prices for food and beverages are way too high and very few people eat or buy drinks. They bring their own . Jewlelry stolen from our room. Management filed a report. Pulman... More

Was this review helpful? Yes 13
Portland, Oregon
Reviewer
4 reviews 4 reviews
4 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 17, 2011

We arrived home yesterday from a 1 week vacation at the Mayan Palace and thoroughly enjoyed our stay there. This resort does not compare in size or have the amenities available as other Mayan Palaces that we have stayed in but for the size, they did a very good job at making our stay enjoyable. We were traveling with another... More

Was this review helpful? Yes 26
Brantford,ON
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 27, 2011

Beautiful resort. The staff were friendly and helpful. Grounds were kept in beautiful shape and the beach was clean. BUT-beware of them hounding you to have breakfast and tour their resort. We told them from the beginning that we weren't interested in a time share but they called the room in the mornings to remind us that we hadn't booked... More

Was this review helpful? Yes 12
Seattle, Washington
Contributor
16 reviews 16 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 21, 2011

it is too bad to see the tourism so badly hurt in mzt. somehow tho the Mayan Palace is keeping reasonably full relative to the rest of the area. We were very pleased as always with the staff at MP. They want you to enjoy yr vacation. the staff has no leeway to make that happen. the hotel is removed... More

Was this review helpful? Yes 6
Dallas, Texas
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 26, 2011

I just went last week with my family to the Mayan Resort, stayed in the Mayan Palace. We had a great view of the pool and ocean. Everyone is very friendly, and helpful, concierge their helps you book your activity's... you just have to pay at least a day b4 u r to go, which is reasonable. Everyone speaks english... More

Was this review helpful? Yes 3
Winnipeg
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed April 28, 2011

Weren't sure about staying outside of the Golden Zone are but were glad we did. The bus is right outside the gate, costs under 20 pesos(less than 2 bucks) and takes under 10 minutes. If getting on the older buses always check if it goes to Golden Zone as we once took a bit of a tour with the locals.... More

Was this review helpful? Yes 15
Washington, DC
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 20, 2011

Let me start off by saying that after reading some of the other reviews in advance of my vacation I was a bit nervous. However, my initial fears were completely unfounded and the Mayan Palace Mazatlan turned out to be a very nice resort. I've stayed at a variety of places in the last fifteen years - places ranging from... More

Was this review helpful? Yes 10
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Mayan Palace Mazatlan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mayan Palace Mazatlan

Address: Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Hotel Class:4 star — Mayan Palace Mazatlan 4*
Number of rooms: 268
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA so you can book your Mayan Palace Mazatlan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mayan Palace Mazatlan Hotel Mazatlan

99 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (81)
Viewed
View from room (9)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (16)
Viewed
Pool/beach area (23)
Viewed
Dining (3)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (3)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay