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All 75 Mazatlan hotels

Mayan Palace Mazatlan

4.0 of 5 Hotel   |   Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
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Mayan Palace Mazatlan
Ranked #62 of 75 hotels in Mazatlan
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80 people have reviewed this hotel

Traveler rating
    33
    27
    12
    7
    1
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34
27
2
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Akron, Ohio
1 review
5 of 5 stars Reviewed June 10, 2014

This was my first time going to Mexico and now I want to go every year! The resort was stunningly beautiful and I felt very safe there. The workers are all very friendly and I loved that they were not afraid to joke around with the guests. I honestly feel like I can say that I have friends that work... More

Was this review helpful? Yes
San Diego, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 9, 2014

The hotel was very well kept and always clean, however there was no water in the hotel for an entire day. This occurred on the third day at the hotel. We were not notified of the issue until I turned on the faucet and there was no water from any faucet. When I called the receptionist they stated they were... More

Was this review helpful? Yes 1
Baltimore, Maryland
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 28, 2014

The resort is beautiful, and the beach is great. The restaurants, and bars, are reasonably priced. The resort's staff speak numerous languages, including english, and always available to be of assistance. They do offer trips to nearby areas of interest, including snorkel and fishing trips. I suggest you rent a car and explore the area. The roads are well maintained,... More

Was this review helpful? Yes 2
Edmonton, Canada
Top Contributor
73 reviews 73 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 7, 2014

Our master suite was huge! It was spotless and very very comfortable for 2 couples. the grounds are immaculate. Just a very nice place. the staff are lovely. Only drawback is it is past the marina so a bit of a trek to town. Beach really nice - great boogie boarding when I was there! We had ocean front so... More

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Karen5056 : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy l that you liked the grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Comments like yours inspire us to continue... More

Edmonton, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed February 23, 2014

This was our first visit to Mazatlan and stayed at El Cid for the first week so checking into the Mayan the second week felt like coming home! El Cid was fine but we much prefer the style of life at our resort. The resort is small and quiet, beautifully kept and all the staff are ready with a smile... More

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear beejal : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. We will gladly share your comments with our staff as well. We are certain Victor will gladly... More

Salt Lake City, Utah
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2014

We spent 3 weeks in Mazatlan. First in Isla de Piedra, second in this resort and the last in Pueblo Bonito Emerald Bay. This is a very nice resort and great beach, but the restaurant prices are, as expected, very high and they charge and overcharge for internet. This is offset by the 7 peso, $.50, bus fares to the... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear BethanyStewart : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable. We constantly strive to achieve the utmost level... More

winnipeg,manitoba
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 18, 2014

We stayed in the Mayan Palace (Regency) from Jan. 25th to Feb. 8th. We have been to Puerto Vallarta and Nuevo but love the beach in Mazatlan as you can walk for miles. The staff in Mazatlan are excellent and always have a smile for everyone. The only complaint we have is that the WiFi is very expensive (1900 pesos... More

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Wayne B H : Thank you for taking the time to provide us your feedback about your past stay with us at The Grand Mayan. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Your comments are always welcomed. We always like to hear about our guests’ experiences... More

Ottawa, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 5, 2014

We have stayed at other Mayan Group properties in Cancun, Nuevo Vallarta and Acapulco, but this was our first visit to Mazatlan. The resort is very small compared to other Mayan properties, but this made it easier to get around and also easier to meet other guests. The staff are helpful and welcoming. Rooms are spacious and comfortable and clean.... More

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Barbara S : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you enjoyed our food options and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our primary goal is to ensure... More

Edmonton, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 5, 2014

We have been staying at the Mayan Palace Mazatlan for two weeks. We truly are wishing that we need not leave this place because it has been very relaxing with the option of keeping busy. There are so many choices for activities. The Super Bowl was a BLAST. The staff here know how to keep you involved. We did pool... More

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear mbjjh : Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed the activities, accommodations and facilities. We will gladly share your comments with our staff as well. We are certain Marcela, Brandon and marco will gladly receive your feedback, as all... More

Tucson, Arizona
Top Contributor
81 reviews 81 reviews
16 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed January 31, 2014

We spent 7 wonderful days here in January and every day was in the eighties. The rooms are beautifully decorated and ours faced the pool and the ocean. There are many different room options but we chose one with a master bed room (King sized bed) with one other small bedroom. The couch in the living room also folded out... More

Was this review helpful? Yes 7
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear DesertRobin : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations 'décor and the pools. Our goal is to make each one of our guests’ vacations relaxing and we look to please... More

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Additional Information about Mayan Palace Mazatlan

Address: Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Hotel Class:4 star — Mayan Palace Mazatlan 4*
Also Known As:
Mayan Palace Mazatlan Hotel Mazatlan

99 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool
Hotel Style
#5 Luxury Hotel in Mazatlan
Hotel Class
Official Description (provided by the hotel)
Come to the pearl of the Pacific. This charming spot welcomes you with beautiful beaches and the warm hospitality of its attentive staff. Relax under a palapa on the beach, explore old Mazatlan or indulge your passion for deep-sea fishing. The brand new Mayan Palace Mazatlan spreads out over the ten acre beachfront location featuring spacious one and two bedroom suites with all necessary amenities and full hotel service: Acqua Restaurant, La Ola Beach Bar and Sunset snack-bar. Room service 7:00 to 22:00. Two heated outdoor pools overlooking the Pacific Ocean and one indoor pool for Winter season convenience. Fitness Center, Sun Mini-Super Market on-site, Boutique, Gift shop and many more. ... more   less 
Number of rooms
268

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