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Mayan Palace Mazatlan

4.0 of 5 Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
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Mayan Palace Mazatlan
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Mayan Palace Mazatlan
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110 reviews from our community

Traveler rating
    45
    35
    19
    8
    3
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44
36
4
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Corona, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We are not the type of people that stay indoors. We like to explore the local culture so we could care or less about the size of the hotel. However, it must be clean and the bathrooms have to be impeccable. Mayan Palace's rooms are mediocre. The furniture are not outdated yet and still decent. Definitely not what I call... More 

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Santa Ana, California
1 review
4 of 5 stars Reviewed 5 days ago NEW

Stayed during week of Carnival. Not nearly as nice as other Mayan Resorts, more like a hotel. Had a one bed unit that was clean and spacious with a small kitchen. Staff was great and the pool is large and service for food and drinks was efficient. The Mayan Palace is in an isolated area of Mazatlan, so most activities... More 

Was this review helpful? Yes 2
Kelowna, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Very friendly personnel. GOOD Front desk suggested downgrade to 1 bedroom as we had no other guests. We agreed given the ocean view and not having to change units for our second week. However, they charged us tax for a 2 bedroom unit and refused to reduce the taxes. BAD The adjacent desk is manned by very attractive young ladies... More 

Was this review helpful? Yes 1
pacific northwest
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 1 week ago

Our room was on the 2nd floor of the ocean facing tower. The two bedroom unit has a very comfortable king size short person bed, drawers, nightstand, alarm clock, flat screen tv and ceiling fan. The closet is spacious . The semi private sizable bathroom with a hair dryer, soaps, shampoos and plenty of towels. There is a plastic bath... More 

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Highlands Ranch, Colorado
Top Contributor
98 reviews 98 reviews
23 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Mayan Palace Sea Garden We knew that the Sea Garden was the lower end of the Mayan resorts; we just never knew it was this low. The amount people paid and the amount of their maintenance fee, you would expect more than a Motel 6 type accommodation. The check-in staff was great and it went smooth. Then they send you... More 

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Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear El1Lobo : We really appreciate the time you have taken to share with us your detailed impression about your stay at Mayan Palace. We are shocked to learn about the inconveniences experienced during your visit since we are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding facilities and service excellence. We will gladly follow-up... More 

Cascade, Idaho
Contributor
12 reviews 12 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 19, 2015

This is our first stay at any of the VIDA properties. The Mayan Palace in Mazatlán is in an area know as Nuevo Mazatlán It is more isolated then the resorts in the Golden Zone, but is great for people that want to feel safe and not venture into the city. It's too bad for those people because the downtown,... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Cascade_IdahoDave : Thank you for choosing Mayan Palace for your vacation and for sharing your review with us.. We are delighted to find out that you enjoyed your room and the facilities. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. We... More 

Mississauga, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 4, 2015

Great facility, courteous staff, perfect pools and a nice beach. Downside is being away from amenities and not much activities at the resort. It's nice, safe city with all normal precautions required that are valid for probably any tourist place. Especially, do NOT fall for offers of dollars from cab-drivers, who want to take you for some time-share presentation. Heard... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Alok C : Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are happy as well that you liked our pools and accommodations. Your comments are always welcomed. We... More 

Casa Grande, Arizona
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 31, 2014

Many pluses about the Mayan Palace and a couple neutral thoughts. The staff is the biggest plus throughout the resort with continually friendly folks who remember your name and go out of their way to help you. Next would be cleanliness of the entire resort, from the rooms all the way to the beach. We started out in the new... More 

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear e9usaf: Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. It is pleasing to learn that you also enjoyed the cleanliness of our accommodations and surrounding premises. May Comments... More 

Winnipeg
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 29, 2014

The Mayan Palace was the second hotel we stayed at during my month long stay in Mazatlan. I have stayed here years back and not much has changed. We had a 1 bedroom. The rooms are comfortable with nice living area and a well stocked kitchen. The cost of internet was outragous..... 3 times that of El Cid. This hotel... More 

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Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Tania S : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy you enjoyed your room and really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Rest assured that your comments will be taken into... More 

Des Plaines, Illinois
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2014

I thought the facilities great. Clean and comfortable. Staff excelled themselves in being helpful. Only a few times did we not communicate well. There is a great beach as well as swimming pools; great dining; masseuse; poolside games; laundry, and grocery store. The concierge was helpful in giving you ideas of where to visit. I just wished there was some... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear datiger194 : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you consider our resort to be beautiful and you selected it to celebrate... More 

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Additional Information about Mayan Palace Mazatlan

Address: Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Hotel Class:4 star — Mayan Palace Mazatlan 4*
Number of rooms: 268
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Also Known As:
Mayan Palace Mazatlan Hotel Mazatlan
Hotel Style:
#5 Luxury Hotel in Mazatlan

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