We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mayan Palace Mazatlan

Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with HotelsClick to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Mayan Palace Mazatlan
Management photos View all
Browse nearby
Mayan Palace Mazatlan
Add Photo

129 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    53
    41
    22
    9
    4
See reviews for
54
40
4
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (129)
  • Mar-May only
    (35)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (36)
All months
Ajijic Jalisco
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not much view from most of the rooms, including ours on the 4th floor of the Palace. But our suite was roomy, well-equipped nad comfortable. The food and service in the restaurant is very good - compares well with other Mayan resorts in quality, if not in variety. The pool area is noisy day and evenings. Loud music and games.... More 

Was this review helpful? Yes
Sandia Park, New Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The Mayan Palace is a beautiful resort with daily activities for guests including cooking classes and dance lessons. The activities director, Kelvin, was great to work with, spoke very good English, and was very interested in making sure my requests were accommodated. The staff was very friendly and the place is spotless. The decorative flowers and animals made of wash... More 

Was this review helpful? Yes 1
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We enjoyed the entire experience. Would like to give special thsnks to Jesus ( poolside restaurant), Manuel (restaurant off lobby bar), the friendly an efficient folks at the front desk, Lizette and Mario the concierge. Also erika who kept the suite at military inspection grade.

Was this review helpful? Yes
Chicago, Illinois, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 25, 2015

Service and wait staff was the best of any of the Mayan Palace chain I have ever visited and I have been to Cancun, Puerto Vallarta, Nuevo Vallarta, and Acapulco. The only thing missing was live entertainment.

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Almanda P : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our restaurants’ staff was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during... More 

Washington
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 4, 2015

I had to mull this review over for a few days to decide what to say. This was our first visit to Mazatlan as we usually stay in the Rivera Maya or Cabo. We stayed for 2 weeks in Mazatlan and the 2nd week was here. This resort is on the small side and very well maintained. The staff were... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear NoMoreTacos : Thank you so much for commenting about your stay at Mayan Palace. We really thank you for your kind comment about the staff and the service they provide. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities. We would like to point out as well, that our prices are... More 

Medicine Hat, Canada
1 review
3 of 5 stars Reviewed April 4, 2015

We had a one bedroom ocean view Mayan Palace room which was well maintained. Partial kitchen not well stocked, small fridge and stove, no oven, but room very nice and clean. Grounds and pool well maintained, only one restaurant open during our stay. Store carried limited food supplies and no resort souveniers (especially since this was an anniversary year). Beach... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Bill D : Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that most of our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed your room. We are happy as well that you liked... More 

Minneapolis, Minnesota
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 29, 2015

We had a nice 7-day stay at the Mayan Palace. Seagarden (3 buildings) and Mayan Palace ( 1 building) are all the same resort under two different names, depending on which building your room is in. The Mayan Palace building may have newer and/or nicer rooms. We had a beautiful room on 6th floor, but it was on the street... More 

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear mattsota : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to learn you enjoyed our grounds, pools and our food options. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of... More 

Minneapolis, Minnesota
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed March 24, 2015

Owners for years and stayed at this property 15+ times. What brings us back -the city, the view, location and staff excluding the front desk and time share personnel. Good points - Grounds are nicely landscaped, pool area is large and pleasant, beach is easily accessible and wait staff, bell boys and maids are very friendly. Family friendly and safe... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Sue S : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are delighted to learn y you enjoyed our facilities, the pools, grounds and most of our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.... More 

Aurora, Colorado
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 23, 2015

The grounds are kept clean and tidy. We had a one bedroom that had 2 couches with pull-out sleeping pads. The room was cleaned daily with frequent, albeit not consistent, turn down service. Food was fabulous! Staff always friendly and helpful. The bed was hard as a rock! I ended up grabbing one of the pads from the pull-out beds... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Shelley T : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn you enjoyed our food options. We are happy as well that you liked the grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits... More 

Sarnia, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 22, 2015

we have been owners for about 8 years and this is our third time to Mazatlan and our first time to Mayan palace as we are grand Mayan owners. the Mayan's palace are a great resort. really enjoyed the staff and the resort.

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Michelle R : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. Thank you for your kind words about our staff, as we consider them one... More 

Questions? Get answers from hotel staff and past guests. Ask a question

132 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (113)
Viewed
View from room (10)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (19)
Viewed
Pool/beach area (29)
Viewed
Dining (5)
Viewed
Family/play areas (1)
Viewed
Other (39)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (4)
Viewed
Dining (7)
Viewed
Pool/beach area (2)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay