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Mayan Palace Mazatlan

Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Mayan Palace Mazatlan
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120 reviews from our community

Traveler rating
    49
    38
    21
    9
    3
See reviews for
49
38
4
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Spanish first
  • Any
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  • All months
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    (29)
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Medicine Hat, Canada
1 review
3 of 5 stars Reviewed 3 weeks ago

We had a one bedroom ocean view Mayan Palace room which was well maintained. Partial kitchen not well stocked, small fridge and stove, no oven, but room very nice and clean. Grounds and pool well maintained, only one restaurant open during our stay. Store carried limited food supplies and no resort souveniers (especially since this was an anniversary year). Beach... More 

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Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a nice 7-day stay at the Mayan Palace. Seagarden (3 buildings) and Mayan Palace ( 1 building) are all the same resort under two different names, depending on which building your room is in. The Mayan Palace building may have newer and/or nicer rooms. We had a beautiful room on 6th floor, but it was on the street... More 

Was this review helpful? Yes 3
Minneapolis, Minnesota
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Owners for years and stayed at this property 15+ times. What brings us back -the city, the view, location and staff excluding the front desk and time share personnel. Good points - Grounds are nicely landscaped, pool area is large and pleasant, beach is easily accessible and wait staff, bell boys and maids are very friendly. Family friendly and safe... More 

Was this review helpful? Yes 2
Aurora, Colorado
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The grounds are kept clean and tidy. We had a one bedroom that had 2 couches with pull-out sleeping pads. The room was cleaned daily with frequent, albeit not consistent, turn down service. Food was fabulous! Staff always friendly and helpful. The bed was hard as a rock! I ended up grabbing one of the pads from the pull-out beds... More 

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Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Shelley T : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn you enjoyed our food options. We are happy as well that you liked the grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits... More 

Sarnia, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

we have been owners for about 8 years and this is our third time to Mazatlan and our first time to Mayan palace as we are grand Mayan owners. the Mayan's palace are a great resort. really enjoyed the staff and the resort.

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Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Michelle R : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. Thank you for your kind words about our staff, as we consider them one... More 

Decorah, Iowa, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

We ave stayed at other Mayan Palaces and this is one of our favorites. Like the others the staff is always excellent. The pool bar staff and activities staff feel like family by the end of the stay. Music at the pool was fun and you could always go to the beach if you needed quiet time. Our one disappointment... More 

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Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Marianne S : Thank you very much for submitting your review of your stay at Mayan Palace. We are happy to learn our staff provided you a very good service, since they work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. We are always looking to surpass our clients’ expectations of genuine... More 

1 review
3 of 5 stars Reviewed March 13, 2015 via mobile

So disappointed in being charged excessive prices for wireless internet that could not possibly work in room 2701, then getting the charge reversed, then needing to fight with a rude clerk who put it back on my bill. Too bad Managment allows staff to play loud inappropriate music THEY like in the only bar on site. Staff make a secret... More 

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Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Brian L : We truly appreciate the time you have taken to write a review about your experience with our Mayan Palace’s staff. We generally receive very favorable comments about our staff and the service they provide; unfortunately in this instance, it would appear that is not the case. Nonetheless, this highly exceptional occurrence will be shared with the... More 

Reno, Nevada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2015

We have stayed at the Grand Bliss and the Grand Mayan before in Nuevo Vallarta. We knew before coming that the Mayan Palace isn't as fancy or grand but we found it to be very quiet, very comfortable, and very clean. We had new appliances and cook wear in our 1 bedroom suite which I believe was in the newer... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Mickeldb : Thank you for providing your comments about your vacation at Mayan Palace. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable. We are glad you enjoyed our facilities, grounds and we are grateful for your kind words... More 

Glenview, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2015

Three retired ladies returned for the second year in a row and were recognized immediately by bell staff & concierge desk -- how nice! Pleasant facilities, good restaurant, laundry on-site; easy beach access as well as poolside lounging. Small but adequate kitchen facilities in 1 & 2 BR suites. Various activities offered throughout the day, bus stops right at the... More 

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Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Carolyn H : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you enjoyed our food options and the facilities. Our goal is to... More 

Corona, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 3, 2015

We are not the type of people that stay indoors. We like to explore the local culture so we could care or less about the size of the hotel. However, it must be clean and the bathrooms have to be impeccable. Mayan Palace's rooms are mediocre. The furniture are not outdated yet and still decent. Definitely not what I call... More 

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Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Alma G : Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. Rest assured that your comments will be taken into consideration in order to provide you everything that you need... More 

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