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Mayan Palace Mazatlan

Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Hotel amenities
1 room 1 adult
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Mayan Palace Mazatlan
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202 Reviews from our TripAdvisor Community

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Miller
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

First time staying here. Was nice but needs some updating which they are working on.. Liked the easy beach access and the Pool was nice. Has a small grocery store on site which was nice and laundry was self serve and inexpensive.. Staff was great!! Would go back again. 👍 Quiet, on the opposite side of the main part of... More 

Helpful?
Thank Valarie C
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Never been to Mexico and was not sure what to expect. Read a lot of reviews on this site so we decided to take a chance. So glad we did we had an outstanding week, great service, no time share pressure, upgraded to a room in the Sea Garden hotel which some have said was not good I will differ... More 

Helpful?
Thank Bob H
Novi, Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel is an old construction, with small, musky, dark, with repainted furniture units. They cater to a population of Canadians fixed income retirees, the so called snow birds, who are happy just for not having to endure the harsh snowy winter and accept the low quality accommodations as if they where a palace. As I was told "it is... More 

Helpful?
1 Thank Glayde2016
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Guest : Thank you for taking the time to provide us your feedback about your recent stay with us. We are sorry to hear that we were unable to meet your expectations to the fullest. We spend considerable resources training our staff to maintain the highest possible standards as we constantly strive to achieve the utmost level of satisfaction.... More 

Toronto, Canada
Level Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 1 week ago

After staying at the Mayan Palace in Cancun (Riviera) we were looking so forward to staying here, same chain. What a huge disappointment!!! No comparison whatsoever. The thing that was most upsetting was the daily calls, sometimes TWICE a day, by the people selling the timeshare, trying to get me to come downstairs to pick up my "welcome" package, or... More 

Helpful?
1 Thank Mermaid_222222
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Guest : Thank you for taking the time to share your feedback following your recent vacation to Mayan Palace. It appears as though not all your expectations were met. Please accept our sincere apology for behavior exhibited by the sales staff mentioned in your comment. This will all be addressed by the appropriate area as we always work hard... More 

Columbus, GA
Level Contributor
138 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was large and comfy, but bathroom fixtures, stove, and frige were worn out. Had a 2 burner stove top. It was difficult to cook with two pans. Frige door drug on floor when opened. Spigot on bath tub was so loose, we thought it would fall off. Safe is so high on closet shelf that I had to use... More 

Helpful?
Thank flom
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Guest : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you enjoyed our food options. It is disappointing to learn that your experience was not satisfactory. This will be addressed by the appropriate areas as we always work hard to have a clear... More 

Minneapolis, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Friendly staff, lovely beach. We were lucky enough to get an ocean view when we requested a change, the back side had traffic noise all the time. Not free WiFi, but customers of the Balance would share the code each day if we did not make a purchase to obtain it. It was definitely a step down from their other... More 

Helpful?
Thank leec4321
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Guest : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you liked the beach. Moreover, rest assured that your feedback will be taken... More 

Bremerton, Washington, United States
Level Contributor
36 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Mayan Palace is the more basic level of "Grupo Mayan" it is a nice resort, but if you want more upscale they have higher offerings; Grand Mayan, and onward. No polished marble floors or wading pool on the deck, but a fairly nice resort on a very nice beach.

Helpful?
Thank Ben A
Salina, Kansas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a very relaxing, friendly week at the Mayan Palace Mazatlan. The entire staff was very friendly & helpful in all ways. The beach was awesome with well kept sand & surface. The restaurant staff in particular: Juan & Raul as well as the pool & shore bar wait staff Xavier and Alonso went above and beyond in their... More 

Helpful?
Thank Maureen G
San Francisco, California
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed December 31, 2015 via mobile

I'm writing this review while I'm in a room at Mayan Palace. I woke up at 1:30am smelling gas. With the smell, I couldn't really get back to sleep, so is my wife. I called the hotel and got the service guys over around 2:20am. One of the maintenance guy came up to the room without any gear. He just... More 

Helpful?
Thank Burgerkim
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Guest : Thank you for taking the time to provide us your feedback about your recent stay with us. Please accept our sincere apology for the inconveniences experienced during your visit, since we are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding facilities and service excellence. Your observations will be shared with all areas... More 

Lake Elmo, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 29, 2015

Spent our Christmas vacation here and had a wonderful week. It's the smallest of the Mayan Palace properties we've visited. They did everything extremely well. Very attentive staff made sure we had enough to do. Enjoyed blackjack and Texas Hold 'Em tournaments, beach volleyball, bingo, etc. Happy hour drink specials every day. Beautiful weather, morning & evening walks on the... More 

Helpful?
Thank SMeyer44
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