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Mayan Palace Mazatlan

4.0 of 5 Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
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Mayan Palace Mazatlan
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Mayan Palace Mazatlan
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94 reviews from our community

Traveler rating
    40
    28
    15
    8
    3
See reviews for
40
27
3
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (94)
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    (18)
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    (33)
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    (20)
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    (23)
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Winnipeg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Kelvyn, Sajiarah and Geovanie made our trip memorable. They were excellent with me and friends (ages 13, 14, 16) and were very fun to spend time with. Kelvyn, Sajiariah and Geovanie were very friendly and easy to talk to. They were great staff and great friends, hopefully see them again soon <3

Was this review helpful? Yes
Chico
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As Mayan owners, this resort certainly is timed for remodeling. We stayed at the Mazatlan Mayan Palace with friends in October 2014 in a comfortable decent sized 2 bedrm. Nice view of ocean and grounds, but don't walk on the grass. We cook our own meals and found the small kitchen with half frig and lack of cooking items abit... More

Was this review helpful? Yes 2
Dinteloord
Contributor
19 reviews 19 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

nice hotel nice staff but rooms hase to be renovated Everything is old and broken, our lock of the door was not working. i heard from 3 other people the same Than the toilet went broken and after that it was raining in the bathroom !!! Water came through the ceiling. Lift in the other building was 5 times broken,... More

Was this review helpful? Yes 1
Philadelphia, PA
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 19, 2014

We stayed at the Mayan Palace Mazatlan in Aug 2014 and were pleased with our stay. The accommodations are comfortable and clean, although a little dated. The staff is incredibly helpful and friendly. The highlight was swimming in the waves on the beach located adjacent to the property. We also got to watch the sunset each day from the beach.

Was this review helpful? Yes 8
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear 17Dec1903 : We really appreciate the time you have taken to share with us your detailed impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience... More

Mexico
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 14, 2014

Nothing similar to the others Mayan Palace Resorts. Is the same Vidafel hotel as it was more than 15 years ago, but with less amenities, no free wifi at the lobby or at the pool like in any other more than 3 stars hotels. The rooms are small and there are only 1 bed, the others beds are under the... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear OctavioMexico : Thank you so much for choosing Mayan Palace for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. It is pleasing to learn that you also enjoyed our food options. All... More

El Paso, Texas
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 13, 2014

Unless you are in what appears to be the newest building, and you reserve a suite as we did, the other buildings look run-downed and depressing. This is predominantly a time-share resort, a property of Mayan Resorts. To start, a great disappointment was the exorbitant Internet charge of approximately $75 for 7 days per device. What is even more outrageous... More

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear RonInt2014 : Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. All the same, we are disappointed that we were unable to meet... More

Akron, Ohio
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 10, 2014

This was my first time going to Mexico and now I want to go every year! The resort was stunningly beautiful and I felt very safe there. The workers are all very friendly and I loved that they were not afraid to joke around with the guests. I honestly feel like I can say that I have friends that work... More

Was this review helpful? Yes 3
San Diego, California
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 9, 2014

The hotel was very well kept and always clean, however there was no water in the hotel for an entire day. This occurred on the third day at the hotel. We were not notified of the issue until I turned on the faucet and there was no water from any faucet. When I called the receptionist they stated they were... More

Was this review helpful? Yes 3
Baltimore, Maryland
Top Contributor
64 reviews 64 reviews
16 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed May 28, 2014

The resort is beautiful, and the beach is great. The restaurants, and bars, are reasonably priced. The resort's staff speak numerous languages, including english, and always available to be of assistance. They do offer trips to nearby areas of interest, including snorkel and fishing trips. I suggest you rent a car and explore the area. The roads are well maintained,... More

Was this review helpful? Yes 3
Edmonton, Canada
Top Contributor
75 reviews 75 reviews
13 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed March 7, 2014

Our master suite was huge! It was spotless and very very comfortable for 2 couples. the grounds are immaculate. Just a very nice place. the staff are lovely. Only drawback is it is past the marina so a bit of a trek to town. Beach really nice - great boogie boarding when I was there! We had ocean front so... More

Was this review helpful? Yes 7
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Karen5056 : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy l that you liked the grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Comments like yours inspire us to continue... More

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Additional Information about Mayan Palace Mazatlan

Address: Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Hotel Class:4 star — Mayan Palace Mazatlan 4*
Number of rooms: 268
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Also Known As:
Mayan Palace Mazatlan Hotel Mazatlan

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