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Mayan Palace Mazatlan

4.0 of 5 Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
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Mayan Palace Mazatlan
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Mayan Palace Mazatlan
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100 reviews from our community

Traveler rating
    44
    30
    15
    8
    3
See reviews for
41
30
4
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (100)
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    (18)
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    (33)
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Des Plaines, Illinois
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

I thought the facilities great. Clean and comfortable. Staff excelled themselves in being helpful. Only a few times did we not communicate well. There is a great beach as well as swimming pools; great dining; masseuse; poolside games; laundry, and grocery store. The concierge was helpful in giving you ideas of where to visit. I just wished there was some... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear datiger194 : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you consider our resort to be beautiful and you selected it to celebrate... More 

Calgary, Alberta, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Since I come here once or twice a year for two weeks, I am not really unbiased in some ways. It is always clean and well kept, the service in all areas is excellent and the rooms in the new tower are beautiful. I have no problem with the old building if staying there but the rooms are definitely smaller.... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Gordon J : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed our facilities and you perceived the resort’s cleanliness. We also thank you for recognizing our staff’s daily efforts to make our guests’ vacations... More 

Toronto, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Review by Categories:- Rooms=We stayed in a 1 bedroom which was very large with a kitchenette, a very large bedroom, living room and bathroom. The suite was very clean and kept that way during our stay so we never had a complaint about towels or anything else. However, the room although very clean was showing wear and tear and we... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Eugene W : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every... More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Mario n Manuel helped make us so comfortable @ the resort and in the city of Mazatlan we will return. Only complaints: ants!!, Thursday night(s) _ _ _ _ _:( but resort accommodated us for these inconveniences. Beautiful property and maintenance of it. We had a very relaxing vacation. Thank you.

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear gllwy : Thank you so much for commenting about your stay at Mayan Palace. We really thank you for your kind comment about the staff and the service they provide. We are certain Mario and Manuel will gladly receive your feedback, as all our staff is always looking to meet our guests’ expectations to the fullest. Your comments are... More 

Portland, Oregon
1 review
5 of 5 stars Reviewed 4 weeks ago

I was very impressed the the service received by Jesus and Ramon at the bar plus Geo and Kevin as activities directors. All were fantastic. There were many others that were also great but these four stood out among the best. Thank you very mush for an enjoyable two weeks in Mazatlan.

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear res20nop : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Jesus, Ramon, Gio and Kevin will gladly receive your feedback. We take great... More 

Winnipeg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 16, 2014

Kelvyn, Sajiarah and Geovanie made our trip memorable. They were excellent with me and friends (ages 13, 14, 16) and were very fun to spend time with. Kelvyn, Sajiariah and Geovanie were very friendly and easy to talk to. They were great staff and great friends, hopefully see them again soon <3

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Lonny2014 : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are certain Giovanni and Kelvin will gladly receive your feedback. Comments like yours inspire us to continue... More 

Chico
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 5, 2014

As Mayan owners, this resort certainly is timed for remodeling. We stayed at the Mazatlan Mayan Palace with friends in October 2014 in a comfortable decent sized 2 bedrm. Nice view of ocean and grounds, but don't walk on the grass. We cook our own meals and found the small kitchen with half frig and lack of cooking items abit... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear SunshineSally816 : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need... More 

Dinteloord
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 3, 2014 via mobile

nice hotel nice staff but rooms hase to be renovated Everything is old and broken, our lock of the door was not working. i heard from 3 other people the same Than the toilet went broken and after that it was raining in the bathroom !!! Water came through the ceiling. Lift in the other building was 5 times broken,... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear J V : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your... More 

Philadelphia, PA
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 19, 2014

We stayed at the Mayan Palace Mazatlan in Aug 2014 and were pleased with our stay. The accommodations are comfortable and clean, although a little dated. The staff is incredibly helpful and friendly. The highlight was swimming in the waves on the beach located adjacent to the property. We also got to watch the sunset each day from the beach.

Was this review helpful? Yes 8
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear 17Dec1903 : We really appreciate the time you have taken to share with us your detailed impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience... More 

Mexico
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 14, 2014

Nothing similar to the others Mayan Palace Resorts. Is the same Vidafel hotel as it was more than 15 years ago, but with less amenities, no free wifi at the lobby or at the pool like in any other more than 3 stars hotels. The rooms are small and there are only 1 bed, the others beds are under the... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear OctavioMexico : Thank you so much for choosing Mayan Palace for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. It is pleasing to learn that you also enjoyed our food options. All... More 

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Additional Information about Mayan Palace Mazatlan

Address: Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Hotel Class:4 star — Mayan Palace Mazatlan 4*
Number of rooms: 268
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Also Known As:
Mayan Palace Mazatlan Hotel Mazatlan
Hotel Style:
#5 Luxury Hotel in Mazatlan
#9 Romantic Hotel in Mazatlan

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