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Mayan Palace Mazatlan

Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
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Mayan Palace Mazatlan
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156 Reviews from our TripAdvisor Community

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Traveler rating
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    5
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4
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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    (156)
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    (35)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This is a smaller Mayan property but the service is great, the rooms are like other Mayan Palaces and in very good condition. The resort is very family friendly, I was there in the summer and there were plenty of activities for children of all ages. I also enjoyed the beach which is great for walks and shell collecting. I... More 

Was this review helpful? Yes 1
El Paso, Texas
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed July 28, 2015

We tried this property, after last years poor experience. We did it because we could drive from Chihuahua to Mazatlan. We will NOT be returning to this property again. The pool, facilities, etc show their age. In fact this is not a Mayan Resort per se. Within the property is the old Sea Garden accomodations, and the Mayan suites were... More 

Was this review helpful? Yes 1
Norfolk, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 12, 2015

The resort was small but we enjoyed our week there. As soon as we entered the resort we were greeted immediately(it was great that during my stay employees greeted me by my first name). Check in with the front desk was very seamless; we were up to our room in less than 15 minutes. Let me tell you about the... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear dachelleb2015: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable... More 

Ajijic Jalisco
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 10, 2015

Not much view from most of the rooms, including ours on the 4th floor of the Palace. But our suite was roomy, well-equipped nad comfortable. The food and service in the restaurant is very good - compares well with other Mayan resorts in quality, if not in variety. The pool area is noisy day and evenings. Loud music and games.... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear mago17 : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are happy as well that you liked our food options. Rest assured that your comments will be... More 

Sandia Park, New Mexico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 4, 2015

The Mayan Palace is a beautiful resort with daily activities for guests including cooking classes and dance lessons. The activities director, Kelvin, was great to work with, spoke very good English, and was very interested in making sure my requests were accommodated. The staff was very friendly and the place is spotless. The decorative flowers and animals made of wash... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear jodi_newton55 : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. Rest assured that your comments will be taken into consideration in order to provide you everything that you... More 

Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 1, 2015

We enjoyed the entire experience. Would like to give special thsnks to Jesus ( poolside restaurant), Manuel (restaurant off lobby bar), the friendly an efficient folks at the front desk, Lizette and Mario the concierge. Also erika who kept the suite at military inspection grade.

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear coa15 : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need... More 

Chicago, Illinois, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 25, 2015

Service and wait staff was the best of any of the Mayan Palace chain I have ever visited and I have been to Cancun, Puerto Vallarta, Nuevo Vallarta, and Acapulco. The only thing missing was live entertainment.

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Almanda P : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our restaurants’ staff was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during... More 

Washington
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 4, 2015

I had to mull this review over for a few days to decide what to say. This was our first visit to Mazatlan as we usually stay in the Rivera Maya or Cabo. We stayed for 2 weeks in Mazatlan and the 2nd week was here. This resort is on the small side and very well maintained. The staff were... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear NoMoreTacos : Thank you so much for commenting about your stay at Mayan Palace. We really thank you for your kind comment about the staff and the service they provide. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities. We would like to point out as well, that our prices are... More 

Medicine Hat, Canada
1 review
3 of 5 stars Reviewed April 4, 2015

We had a one bedroom ocean view Mayan Palace room which was well maintained. Partial kitchen not well stocked, small fridge and stove, no oven, but room very nice and clean. Grounds and pool well maintained, only one restaurant open during our stay. Store carried limited food supplies and no resort souveniers (especially since this was an anniversary year). Beach... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Bill D : Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that most of our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed your room. We are happy as well that you liked... More 

Minneapolis, Minnesota
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 29, 2015

We had a nice 7-day stay at the Mayan Palace. Seagarden (3 buildings) and Mayan Palace ( 1 building) are all the same resort under two different names, depending on which building your room is in. The Mayan Palace building may have newer and/or nicer rooms. We had a beautiful room on 6th floor, but it was on the street... More 

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear mattsota : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to learn you enjoyed our grounds, pools and our food options. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of... More 

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