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City Express Mazatlan

Av. del Toreo No 90, esq. Rafael Buelna, Mazatlan 82110, Mexico
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City Express Mazatlan
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City Express Mazatlan
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31 reviews from our community

Traveler rating
    9
    13
    5
    2
    2
See reviews for
6
4
3
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
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Southern California
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 2, 2015

Stayed here two different times on this trip: This was a nice convenient place to stay just to overnight in MZT before heading south. The experience interacting with the staff was perfect and it was refreshing to be in such a nice clean air conditioned building. I was surprised by how spacious a simple room was. That was a bonus!... More 

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marlen c, Guest Relations Manager at City Express Mazatlan, responded to this review

Dear Guest, Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Crestline, California
Top Contributor
202 reviews 202 reviews
103 hotel reviews
158 helpful votes 158 helpful votes
5 of 5 stars Reviewed February 19, 2014

$900 pesos a night, the room was brand new, clean, and well appointed. not yucky or run down. it is not a 'resort. no pool. but it had a complimentary breakfast and fitness facility. There is nothing wrong with this particular hotel. I'd be willimg to try other "city express" or "express junior' outlets. it's a chain in mexico. very... More 

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Mazatlan, responded to this review

Dear Guest, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Mazatlan did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Mazatlan, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 18, 2013

Booked the hotel on-line...rate quoted was $63.19. When we arrived, they wanted to charge us $1182 MXN(approx. $100 USD) So, we left & went someplace else. Well, lo and behold they billed my credit cared $1182 MXN. Working on it now. Bad front counter service. Not helpful at all. BEWARE!!!!!

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ControlCalidad, Guest Relations Manager at City Express Mazatlan, responded to this review

Dear Guest, Thanks for contacting us, we want to apologize for what happened with your reservation Rest assured that timely followed this case and talk to the people involved for it not to happen. We appreciate you taking the time to tell us your experience. We us the opportunity to have their presence in future occasions. Best Regards More 

mexico
Top Contributor
88 reviews 88 reviews
52 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 12, 2011

this hotel is a great bargain! i would recommend staying here if you are driving to, or through mazatlan. it is a straight shot from the highway (after the bridges are finished being built) and about 1k from the malecon (also a straight shot). my husband and i always stay here when passing through the city. you get a nice... More 

Was this review helpful? Yes 1
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