I have traveled to Cancun, Playa Del Carmen, Puerto Vallarta and now Mazatlan … all of them have been all-inclusive resorts and the Riu Emerald Bay is one of the best hotels I have ever had the pleasure of staying at. Checking Was organized, fast and efficient. Definitely give them 5 stars for this. Staff boarded the bus and came... More

This was the first time in Mazatlan, check in was great it was well organized by the Sunwing crew and the Riu welcome drinks and straight to our room, changed and right to the beach. We did lots of things while we there, we headed downtown to the disco's this was arranged by the Hotel transportation was awesome we all... More

On April 30, 2013 we checked in for 14 nights. Your bracelets are attached to your wrist on the bus before you even step off. We've been on at least 22 all-inclusive trips and this place; we decided ranks 3rd. Only 35 minutes from the airport, we arrived and both simultaneously gawked at the sparkling, clean, modern freshness of the... More

Pros: -friendly staff, great with kids -clean!!! Restaurants, facilities, pools, gardens, rooms, bathrooms -Rooms were quiet -wide assortment of food available -free Wifi in lobby -kids pool area with slides for 1-9 year olds mostly -quiet rooms, everyone with an ocean view (don't need to pay for an upgrade) -balcony area handy for drying wet clothes -pool side drink service... More

Don't believe the negative reviews are wrong! Travelled, two 50 year old moms and one 21 year old daughter. I've never gone on a vacation and felt so safe, comfortable and relaxed. I've read Mazatlan is dangerous, there are drugs etc, but its the total opposite. Everyone is so friendly and its extremely safe to leave the resort. We left... More

First off lets begin with the good. The resort itself is beautiful, lots of beach chairs, lots of pool chairs. The place is spotless, and the staff are amazing and friendly and very hard working. Hats off to Pedro, Jorge, Tomas, and Felipe, they made my day each and every day. My bar fridge was always stocked, and that was... More

I went to the Riu Emerald Bay with my wife and two daughters 21&15. My review may have been different had we not gone for Easter. Are you aware that it is the biggest holiday in Mexico followed immediately by a school break and the following weekend is the largest motorcycle rally in Mexico? I wasn't. That was my mistake.... More

Surf Info: ^^^ If you not a strong swimmer/ advanced surfer do not surf in front of the RIU, the rip is strong and will pull you into the rocks on the North side of the break, you will see these just to your right if your on the beach just in front of RIU. ###THE GOOD NEWS### I wasn't... More

This was my first trip to Mexico and my first stay at an all-inclusive resort. At first I was very impressed with the resort. The property is clean, the staff is incredibly friendly, and there are plenty of resources for travellers. The one thing that did not fly was the food. The open buffet was fine for a couple days,... More