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Hotel Riu Emerald Bay

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Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
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Hotel Riu Emerald Bay
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2,150 Reviews from our TripAdvisor Community

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Traveler rating
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    119
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (589)
Date | Rating
  • Dutch first
  • English first
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  • Spanish first
  • Any
English first
  • All months
    (2150)
  • Mar-May only
    (730)
  • Jun-Aug only
    (439)
  • Sep-Nov only
    (310)
  • Dec-Feb only
    (671)
All months
4 of 5 stars Reviewed 1 week ago NEW via mobile

We went for two weeks in the middle of April. The hotel and room where very clean. I thought the dining areas where always abundant but not always fresh. It seemed to carry leftovers for a few days. The hotel staff where quite friendly and respectful. My girlfriend had never been south before and I was hoping the beach would... More 

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4 of 5 stars Reviewed 1 week ago

Fist time at a Riu and I must they are very focused on keeping the hotel cleaned. All areas of this hotel and the grounds was in very good condition with cleaners always present. The food was good - no complaints. I was dissapointed with the lack of Tequila options as we were in Mexico after all. Pools are great,... More 

Was this review helpful? Yes 1
Kingston, Canada
2 helpful votes
5 of 5 stars Reviewed 1 week ago

My Husband doesn't travel well and usually after the fifth day he is whinning to go home. To my surprise, he didn't complain once on our two week vacation! Let's start by saying this resort is quite beautiful but it's the staff that really makes it. We felt more like family than we did guest. Any issues we had were... More 

Was this review helpful? Yes 2
Georgetown, Kentucky
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We booked the Riu for our honeymoon because my husband had stayed at Riu Resorts before and loved the quality, and we found a deal here for flights to Mazatlán. It was amazing!! For the price, it was one of the best All-Inclusive places we found, and I was slightly nervous about what we would get for the cost. We... More 

Was this review helpful? Yes 1
La Mirada, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Huge mega hotel. Too many kids. Great nightly shows. Their buffet is actually better than specialy restaurant. They don't offer anything unique so I would not come back again. If you expect too much, you will enjoy this hotel.

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here in April with some friends. We had a great time, met a tonne of great staff and travellers. I would recommend the hotel overall but not sure it is suitable for families. That is, unless you like crowded pools etc. Pools: Kids area looked fun for young ones. We attempted to try out each pool but inevitably... More 

Was this review helpful? Yes 2
Port Townsend, Washington
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

All the rooms in this place are ocean view! We have been there several times. Once, we even upgraded to a jacuzzi suite, which was incredible. The beach is clean and well-tended. Plenty of chairs for all. The bars are well staffed. Rooms are clean and well-appointed. The in-room mini bar and fridge are a nice bonus.

Was this review helpful? Yes 1
Calgary, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Room was clean and the food was good. Loved the ocean view and the beach was nice too. Had to ask for our in room bar to be restocked. WiFi was seriously brutal. No in room coffee machine. Elevators were beyond slow. Took us close to 25 min to get an elevator on check out day. Get a room close... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

My first and LAST time staying at this hotel. First of all, people at the front desk are rude and do not know how to treat their guests. Definitely need training ASAP. Food was horrible, very simple food, like potatoes, beans and that kind of stuff; not to mention that we found hairs in the food and in dishes. Elevators... More 

Was this review helpful? Yes 1
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place was amazing! First vacation but still impressed! I was here December 12-19, 2014 (1 week) and it was the best week of my life! Service was absolutely REMARKABLE and SO MUCH FUN! The weather was awesome and it was warm. The rooms were always clean and smelled fresh. for any of you complaining, you obviously have high expectations!... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Great time(6)
  • Adult pool(4)
  • Golden Zone(4)
  • Not sure(4)
  • Very good(4)
  • Very nice(3)
  • Sports bar(3)
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2,226 photos of this hotel

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