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Hotel Riu Emerald Bay

3.5 of 5 Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
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Hotel Riu Emerald Bay
Hotel Riu Emerald Bay
Hotel Riu Emerald Bay
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1,863 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The Riu Emerald Bay in Mazatlan is perfect, the service is perfect, it's very nice, clean and very relaxing! If you stay there make sure that you ask Eduardo out by the pool to make you his special drink(mar de Cortez)!😉

Was this review helpful? Yes 1
Langley City, Canada
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Want great service this is the place to go! Every day your there the wait staff treats you like a million dollars, and not just cause they are looking for tips. Shout out too Rafael for having my coffee ready and waiting, which was much needed in the mornings. The coffee could be better since they live a country that... More 

Was this review helpful? Yes 1
Contributor
20 reviews 20 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

As in the photo, the hotel is quiet beautiful. To start with the transfer from airport to hotel was smooth. There was a separate check-in area at the hotel for SunWing and that went smoothly too. The front desk staff are very good. They speak English more than adequately, have a lot of knowledge and good senses of humor. Each... More 

Was this review helpful? Yes 2
Ontario
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just got back from spending 2 weeks at this resort. Im impressed by the staff and everything in general. This is our first time coming to Mazatlan but we have travelled all over Mexico and I must say it is one of our better places we stayed. The food was great lots to choose from very fresh cooked in... More 

Was this review helpful? Yes 2
1 review
1 of 5 stars Reviewed 5 days ago NEW

Stayed Dec. 27th thru Jan. 6th. Booked thru Orbitz, which was a mistake as I usually book thru Expedia, so avoid Orbitz but that is another story. Arrival was good, lobby clean. As this hotel has 22 floors, went to the elevators. Only three per tower. One was not working. The next two were full of people coming up from... More 

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tecumseh
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just spent the most wonderful two weeks at this resort and it is by far the best we have been to.From the bus driver picking us up at the airport to the bus ride back everything was fantastic.The food,the people,the staff everything was just great.If you cannot enjoy yourself here you are way to hard to please.After the first... More 

Was this review helpful? Yes 3
Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Huatulco was my first chose when going to Mexico, this is my 9th time to this country. After going to Mazatlán and staying at Hotel Riu Emerald Bay all I can say is wow. Right on the beach every room has an ocean view, the rooms are clean with a large bathroom, and something I have never seen in Mexico... More 

Was this review helpful? Yes 8
Delta, BC
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The service was 5* and then some! Eduardo is the best! :) If this review was based strictly on service, I would give this place the highest rating possible! We were on the 8th floor and the view was wonderful. Our room was spacious and clean. The hotel, grounds and pools were very clean. But the food, it falls into... More 

Was this review helpful? Yes 2
Coboconk, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

A Book Review. Rui Emerald Bay is well worth the effort and time to write and read!!! There are l found many, many repeat guests like ourselves and there are clear reasons for that. I am not surprised! Our first experience was wonderful and although there was an issue on our first stay, it was very professionaly handled and resolved.... More 

Was this review helpful? Yes 7
Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

What can say. Big rooms, stocked liquor and beer, awesome view, great friendly employees. Food is good, big beach. Been to Mazatlan 67 times in 24 years and will be back and will stay at the Riu again.

Was this review helpful? Yes 4
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Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#6 Spa Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan

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