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Barcelo Karmina Palace Deluxe

Certificate of Excellence
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Ave Vista Hermosa 13 | Fracc. Peninsula de Santiago, Manzanillo 28867, Mexico
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Barcelo Karmina Palace Deluxe
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1,970 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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English first
  • All months
    (1970)
  • Mar-May only
    (652)
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    (466)
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  • Dec-Feb only
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SantaMariaCa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my first time to Manzanillo We purchased the Premium room and glad we did. Staff was great room was nice, could have like to have the one with the pool but very pricey. I did try to negotiate a deal when the months are real slow and the rooms are basically empty and couldn't get any where with... More 

Was this review helpful? Yes 2
Guadalajara, Mexico
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Only 2 1/2 hrs from Guadalajara which beats over 4 hrs to Puerto Vallarta, the Club Premium is worth the extra price since you get all the alcoholic beverage options as well as a la carte restaurants on a daily basis,

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Monserrat R, Guest Experience Manager at Barcelo Karmina Palace Deluxe, responded to this review

Dear Lovesbeach_9, Thank you for your nice review! We are glad to read that we still being the best option in Manzanillo and that you found the Club Premium the best option to enjoy the time in our Hotel. You are more than welcome back; it will be truly an honor to have the opportunity to serve you once again!... More 

California
1 review
5 of 5 stars Reviewed 3 weeks ago

Great food, a lot of variety at the hotel really nice people. Sergio Acevedo de Haro is a really nice person that would do anything & everythin to make this trip wonderful. Barcelo Karmina Palace was a great trip for me!!!

Was this review helpful? Yes
Monserrat R, Guest Experience Manager at Barcelo Karmina Palace Deluxe, responded to this review

Dear Maricela S, Thank you for sharing your experience with us! I. We are glad that you were very satisfied with our quality of our food and the hospitality of our animation crew ! Sergio will be so happy with your comments! . We wish to sincerely thank you for taking the time to share with us such a nice... More 

Chino, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 21, 2015

I stayed at this hotel from the 17th of July thru the 20th. At first when I arrived I thought it was a nice hotel and it is but it can do and be way better. First of all I've been to 5 star resorts better than this one. The price at first seemed fair, I paid around $950 dollars... More 

Was this review helpful? Yes 1
Monserrat R, Guest Experience Manager at Barcelo Karmina Palace Deluxe, responded to this review

Dear Efren M We greatly appreciate the time you took in sharing your comments and for your feedback. We have shared your comments to our management team so they can look into the each of them and improve our service as our main goal is to satisfy all our guests. We regret not being able to fulfill your expectations and... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 21, 2015

Based on the previous wonderful and relaxing experience we have had a few years back when we stayed in Puerto Vallarta Barcelo, we decided to book 2 rooms (5 nights) in Barcelo Karmina Palace (Manzanillo). Upon arrival of some of my guest on July 1st. The hotel personnel at reception DID NOT allowed my guest to check in the first... More 

Was this review helpful? Yes 1
Monserrat R, Guest Experience Manager at Barcelo Karmina Palace Deluxe, responded to this review

Dear AliciaR First of all we would like to thank you for taking the time in reviewing your recent experience at our hotel, Barceló Karmina Palace. We offer our sincere apologies for the situations you previously shared. Please allow me to explain; in Barceló Hotels & Resorts we cannot charge any credit card without the presence of the card holder... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 16, 2015

Summary: -always book before going -Ask for Manuel the bellboy -Get the Golden bracelet -Enjoy the Japanese, Mexican and Italian dinner restaurant (book before) -Enjoy the private beach(out of there sea is little bit dangerous) -enjoy the club premier benefits :) -be ready to eat and drink all the time long story: At the beginning the reception was not pleasant... More 

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Monserrat R, Guest Experience Manager at Barcelo Karmina Palace Deluxe, responded to this review

Dear Dear Carolina M, Thank you for trusting us as host during your vacations, it is wonderful to read that you had an amazing time. It is very rewarding that you had a nice time in our Resort and that you were very satisfied with our services. Manuel, the bell boy is so happy with your comments! About the chek-in,... More 

Guadalajara
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed July 12, 2015

No idea how this place gets even 3 stars. Run down, dirty, bad food, horrible facilities. It might have been OK in the 80s but with zero reinvestment and remodeling since then they are just milking a reputation and brand name. #FAIL

Was this review helpful? Yes 2
Monserrat R, Guest Experience Manager at Barcelo Karmina Palace Deluxe, responded to this review

Dear Tapatingo We appreciate your comments that help us to continue improving our facilities and services.Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We truly hope to have the opportunity in serving you in the near future to show you our commitment... More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 6, 2015

Visited in April 2015 with two other couples. Arrived via SunWing holidays. Well organized, comfortable flight with no issues and great service to and from hotel. Room: We had a standard room (Junior Suite Deluxe). This was the nicest standard room we have ever had at a four star resort. Large room with separate sitting area, comfortable bed and very... More 

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Monserrat R, Director de Relaciones Públicas at Barcelo Karmina Palace Deluxe, responded to this review

Dear Lou J Thank you for sharing your experience with us! It is great to read that you find your room, bed and bathroom very comfortable and more than you expected for it. We are glad that you were very satisfied with our quality of our food and drinks also assortment served right in time! The pools and the common... More 

Chino Hills, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed July 2, 2015

Although I have been to this resort twice, before it was Bareceló and just Karmina about 8 Years ago. It was all great, this time on the other hand not so Good! Arrived on June 27th for 3 nights stayed in the Ocean front Suite room 4015 too low of a view blocked by some palm trees , but still... More 

Was this review helpful? Yes 3
Monserrat R, Director de Relaciones Públicas at Barcelo Karmina Palace Deluxe, responded to this review

Dear KollagenX, Thank you for contacting us and sharing your experience in TripAdvisor.. Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We very much appreciate your comments that help us to continue improving our facilities and services. We truly hope to have... More 

Madison, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 27, 2015

Visited last week with a group of ten adults. May ended up being a great time to visit, the resort was at about 40% capacity- very few children around and we didn't need to fight for chairs poolside. Check-in/Check-out:We checked in at the Premium Club and let's just say that efficiency is not a top priority for staff. It took... More 

Was this review helpful? Yes 3
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