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Barcelo Karmina Palace Deluxe

Certificate of Excellence
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Ave Vista Hermosa 13 | Fracc. Peninsula de Santiago, Manzanillo 28867, Mexico
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Barcelo Karmina Palace Deluxe
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Barcelo Karmina Palace Deluxe
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1,810 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
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Tigard, OR
Top Contributor
103 reviews 103 reviews
58 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed today NEW

A bit odd going to an all inclusive for business but was still fine. Room was huge and very nice. Not a big fan of buffets. Dinner buffet was just ok but breakfast was very nice. It was a little noisy at night with a party from the bar. Seems like a nice vacation spot

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Brussels
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Barcelo Karmina Palace is the best all inclusive resort in Manzanillo. The rooms of the top floor have a magnificent view, the food is excellent in all the restaurants, the entertainment varied. Americans can be very noisy, but there is enough space to enjoy your stay.

Was this review helpful? Yes 1
Richmond, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Everything was fine except customer service & both premium and regular front desk receptionists, they had a personal conversations when people are waiting in line, they weren't friendly or helpful. I will return again

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Barcelo Karmina P, Director de Relaciones con Clientes at Barcelo Karmina Palace Deluxe, responded to this review

Dear Pilar N, We greatly appreciate you feedback as it enables us to continue offering excellent service and attention. We have shared your comment to our management team so they can look into this. We are glad that overall you had a great time in our resort and will thrilled to have you back on your next vacations. Kind regards,... More 

Seattle, Washington
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Clean: The hotel is nice. Well maintained and clean. The pool struggled with flower petals and other plant debris but that is to be expected when the pool has lush greens all around it making for a beautiful view. The only not so clean part of the resort is the smoking. It was a smoking resort and it spoiled the... More 

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Barcelo Karmina P, Director de Relaciones con Clientes at Barcelo Karmina Palace Deluxe, responded to this review

Dear PJAQH, First of all, we would like to thank you for taking the time in sharing your comments regarding your recent family vacations at Barcelo Karmina Palace. It is great to read that you had a relaxing vacation and that you enjoyed the cleanliness of the hotel, the service, the variety of the food and our services in general.... More 

mission, b.c.
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

3rd time at Karmina. First time 10 years ago, then 3 years ago, then just last week. Same as the first time! Very wonderful!! Rooms are beautiful! Clean! Restaurants are all good, just ask if you're not sure about a meal to see what's in it. I now have learned the Spanish name for mushroom sauce!! Great pools! Always cleaned... More 

Was this review helpful? Yes 1
Barcelo Karmina P, Director de Relaciones con Clientes at Barcelo Karmina Palace Deluxe, responded to this review

Dear binsky57, It is wonderfull to read that after 10 years from your first visit we still are as you remember us! And that we were able to thoroughly satisfy your needs. Thank you for appreciating the rooms, the cleanliness, our restaurants and friendly staff. We will be more than honored to have you back for a fourth time! We... More 

canucian
Contributor
13 reviews 13 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

So I went during Easter weekend and almost didn't get in, but then we got last minute tickets through red tag/ sunwing. I got upgraded to with wing seat for free which was nice because I'm quite tall. Once we arrived they check you in right at the airport before you get on the bus, which also great for a... More 

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Barcelo Karmina P, Director de Relaciones con Clientes at Barcelo Karmina Palace Deluxe, responded to this review

Dear Canucian, Thank you for choosing to stay at Barcelo Karmina Palace. We are delighted to read that we were able to provide you a pleasant experience. Your comments were excellent to read and will be shared with our entire staff. We will also share with our management team your comment over the service at front desk; we regret you... More 

Vancouver, BC
Reviewer
4 reviews 4 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a trip with 2 other couples and was a very enjoyable break from the hussle & bustle of everyday life. We found the hotel to be clean, nicely layed out, the buffets and restaraunts to be reasonable for an AI resort and the food to be, for the most part, very good with plenty of selections. Tried all... More 

Review collected in partnership with this hotel

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Barcelo Karmina P, Director de Relaciones con Clientes at Barcelo Karmina Palace Deluxe, responded to this review

Dear alacazamonvacation, Thank you for choosing our hotel for your vacations! We are happy that you had an overall great experience and that you were able to recharge your batteries, enjoying the cleanliness and layout of the hotel, most of the food in the buffet and specialty restaurants. We apologize for the Wi-Fi service or IT manager and supplier have... More 

Cardiff, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Compared to our previous stay this was disappointing. The resources needed to keep a full hotel satisfied were not evident on this occasion.On numerous occasions we were left waiting for service and although the staff always apologized and were always friendly we were left waiting. On one occasion when we had ordered drinks from the attendant we were left waiting... More 

Review collected in partnership with this hotel

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Barcelo Karmina P, Director de Relaciones con Clientes at Barcelo Karmina Palace Deluxe, responded to this review

Dear WJPPayne, We apologize for not being to meet your expectations and that you felt that in this occasion you did not receive the service you are entitled to. We regret the situations that you went through during your stay. We hope to have the opportunity of welcoming you again to regain your confidence with our service. We appreciate your... More 

Vancouver
Contributor
14 reviews 14 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

this was our very firsttime experience with an all-inclusive. Everything was very positive.Hard to satisfy us: a non-drinker vegetarian latenighter, and a boozelovin' meat eater earlyriser. My wife loved the quacamole, and the margaritas' were fine,fine,fine. We went to all the dining areas, and each was excellent in its own way. We tried all the pool areas, and found some... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Barcelo Karmina P, Director de Relaciones con Clientes at Barcelo Karmina Palace Deluxe, responded to this review

Dear technoklutz, We feel honored to read that you choose us for you first experience in an all-inclusive resort and that we were able to satisfy all of your needs – especially with those margaritas and the guacamole. It is also great that you enjoyed all of our restaurants, pools, entertainment and that you found our staff to be very... More 

White Rock, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

This was our first time in manzanilo, but been to Mexico many times. While there is not a lot of things to do outside of the resort, this was a perfect vacay to just relax. The resort was amazing! The service was great, our room was huge and clean with a great view. The food was excellent, I am a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Barcelo Karmina P, Director de Relaciones con Clientes at Barcelo Karmina Palace Deluxe, responded to this review

Dear BarbGroves, Thank you for choosing our hotel for your first vacation in Manzanillo it is an honor to read that we pleasantly surprised you with our service, the food and our grounds in general. We hope to have back soon, and maybe on this next occasion you can book the two weeks! Kind regards, Barcelo Karmina Palace More 

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