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Tesoro Manzanillo

Avda de la Audiencia 1, Peninsula De Santiago, Manzanillo 28867, Mexico
Hotel amenities
Tesoro Manzanillo
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Ranked #11 of 52 Hotels in Manzanillo
A recent review
5 of 5 stars reviewed 1 week ago
debbie j Calgary, Canada
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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Calgary, Canada
5 of 5 stars Reviewed 1 week ago

This hotel has a unique architect design that is absolutely stunning. With arches and other meticulous structural features The shows are top notch.The entertainment was personable The hotel staff were very friendly and helpful .Also so involved .My mom ,dad and sister Donna and myself had the best holiday ever.we plan to come back to this resort again , We... More 

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Victor M, Director de Relaciones con Clientes at Tesoro Manzanillo, responded to this review

We feel very honored by your comments , we will get to Payo and his team animated greetings . We hope you will visit again with family and friends. Thank you very much. Rooms Division Manager - Lorenzo Silva. More 

Ventura, California
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Will go to karmina on next trip. seemed every simple thing had a problem - room was old and outdated, shower head needed replacement, room reeked of mold (which was "taken care of" by spraying some sort of 'aromatic'), food mediocre at best, bars decent but variety of drink suffered, pool dirty, beach in front always red flag closed, even... More 

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Victor M, Director de Relaciones Públicas at Tesoro Manzanillo, responded to this review

I'm addressing this to you on behalf of Hotel Tesoro please accept our sincere apologies for the inconvenience you may have experienced in respect of your room and other services. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We are sorry for the inconvenience caused; we assured it... More 

Travelers are raving about these Manzanillo hotels

Calgary, Canada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First I have to say that I love Mexico, and the Mexican people are so friendly. This would be the 5th all-inclusive resort we have stayed in, and probably the worst for me. I had high hopes, even though this hotel was rated 3-star. We had stayed at a 3-star hotel in Puerto Vallerta and that had been a great... More 

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Victor M, Gerente at Tesoro Manzanillo, responded to this review
Google Translation

La Gente Tesoro Manzanillo agradece el tiempo que se tomó para escribir su comentario, sin lugar a duda es importante... More 

San Luis Potosí, México
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2015

We had very nice days, we were very relaxed with all the attentions we received from the staff of Tesoro Manzanillo. The staff were affective and effective, we would be glad of return soon and we highly recommend stay here at Tesoro Manzanillo.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Victor M, Community Manager at Tesoro Manzanillo, responded to this review
Google Translation

Estimado huésped. Primero que nada queremos agradecerle por dejarnos sus comentarios tan valiosos, nuestros colaboradores estarán felices de leer que... More 

Las Vegas, Nevada
1 review
2 of 5 stars Reviewed June 3, 2015

We stayed during off peak season at the end of May. The hotel was riddled with families and loads of children. The kids were allowed to take over the one pool bar. Drank several tequila drinks for half the first day, might as well have been drinking water. Beer is Sol served out of a quart bottle. If you get... More 

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Victor M, Community Manager at Tesoro Manzanillo, responded to this review

Dear Guest Thank you very much for writing your comments for us are very important because they help us to improve. All food and beverage suggestions will work on this to provide better quality. Under the service received, we are go into to implemented courses about service, to do the best for you. We hope you visit us and see... More 

North Bend, Washington, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 2, 2015

mediocre food, bad service, watered down drinks, no mini bar in the room (bought my own beer for my room), internet was down for days - when it came up, it was spotty at best. The room was nice enough. I was the only American there and solo. I don't know if that played a part in the horrible service... More 

Was this review helpful? Yes 1
Victor M, Community Manager at Tesoro Manzanillo, responded to this review

Dear Guest. First of all we thank you for having the time to write your comments. We want to apologize for not meeting the expectations you visited us, we will work on the comments you gave us, in order to further improve and give excellent service. Best Regards Omar Hernandez Rosado Community Manager. More 

Keremeos, British Columbia, Canada
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 23, 2015

We love this Resort! It's older,yes,but the staff,the location in one of our favorite areas of Mexico is great! It's on it's own little Bay on Playa Audencia,feels like it,a public access at one end and brand new high end condo complex at the other end. Amazing Sunsets too!

Was this review helpful? Yes
Victor M, Community Manager at Tesoro Manzanillo, responded to this review

Dear Customer. Thank you very much for writing your comments, we are pleased to know that you continue visiting us. The staff is happy to read find that their work is recognized. We hope to visit again. Best Regards. Omar Hernandez Community Manager. More 

Lake Tahoe (California), California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 21, 2015

The hotel has potential, but it needs to be updated and needs to have free WiFi access. The cell's phones signal was poor. The service was excellent, employees were always ready to help. The Shows were entertaining. What I liked the most was that at night time it was so quiet that we slept like a baby.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Victor M, Community Manager at Tesoro Manzanillo, responded to this review

Dear Customer. At Tesoro Manzanillo are glad to read that you enjoy your holidays. The staffs are going to be happy to read that their work is recognized, and referred to the suggestion that you mentioned about the internet we will consider it. Best regards Omar Hernandez Community Manager. More 

Central Mexico and Gulf Coast, Mexico
1 review
1 of 5 stars Reviewed May 19, 2015

Not apt for relaxation, huge convention, wedding, no use of the snack restaurant for the kids and no access to the bar because they closed down for the wedding without letting anyone know, no access to the kids area as it was under reconstruction without letting you know when you booked. WIFI, you have to pay for it, but it... More 

Was this review helpful? Yes
Victor M, Community Manager at Tesoro Manzanillo, responded to this review

Dear guest. First of all we want to apologize for the inconvenience you mention us. The suggestion provided by you is very helpful because it will work to continue to improve and be a good choice for you. And we hope another opportunity to see the difference from his last visit. Best regards. Omar Hernandez Community Manager. More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 23, 2015

Resort Tesoro Manzanillo has perfect location with the beach front in the centre of Manzanillo Bay. All the rooms face only one direction, and that is the beach. It is built in beautiful Mexican architecture, where the hallways have arched window openings, through which you can enjoy panoramic scenery of surrounding hotels, time shares, condos and the mountains. The front... More 

Was this review helpful? Yes 1
Victor M, Community Manager at Tesoro Manzanillo, responded to this review

Dear Guest. For people Tesoro Manzanillo is very nice to read your comments, and we are proud to read that we are doing things right. The staff found very happy to read your comments and feel very motivated by knowing that their work is recognized. Every day we work to provide better service to become the Best Quality option for... More 

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