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Emporio Ixtapa


Emporio Ixtapa
Hotel class 3 of 5
Boulevard Ixtapa s/n | Zona Hotelera, Ixtapa 40880, Mexico
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Traveler Reviews

71% Recommend
3.0 of 5 stars 64 reviews
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[ Date ] [ Rating ]
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2 of 5 stars
clschlear 1 contribution
home
Jun 17, 2009 | Trip type: Family

We have been coming here for 8 years and it seems the hotel is going down hill. The safe and the air conditioning did not work when we arrived. They fixed ac but the safe will not be fixed. There is no place to keep our documents and money. They are locked in our car. The gym is poor. the... more

Management response from
Emporio_Ixtapa_Hotel, The Emporio Ixtapa Staff

Dear Guests: On behalf of the entire Emporio's Staff we would like to apoligize about those details on your last stay at our facilities. In the last months a lot of arrangements have been made in order to improve our service. Our Oriental SPA will be open shortly and our Gym, SPA and Business Center will be re open with...

Fabulous!!
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5 of 5 stars
jjking 2 contributions
toronto
Apr 24, 2009 | Trip type: Couples
1/1 found this review helpful

Stayed at the Emporio in Ixtapa when we first got there. Impressive entrance to the hotel as you see the ocean and pool. Check in was a breeze with friendly service. Paid a little extra and got the ocean view room. In my opinion, it was worth it over the mountain view rooms.. pool was nice..very warm..beach area was nice... more

Great Hotel!
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4 of 5 stars
itssocold 2 contributions
mpls
Apr 2, 2009 | Trip type: Friends getaway
2/2 found this review helpful

We just came back from a beautiful 6 day stay at the Emporio. Knowing very well we staying at a 3 star resort are expectation were not high. What we found out is....The Emporio exceeded all of our expectations and more. Check in and out were easy and fast. The location of this hotel cannot be beat. The room was... more

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1 of 5 stars
Diricos 2 contributions
NY, NY
Mar 30, 2009 | Trip type: Friends getaway

I dont have many positive things to say. This hotel says they have 4 or 5 restaurants but there was only 2 open. The spa was closed yet they advertised packages for the spa. The 'fitness room' consisted of 1 one treadmill and a few weights. We decidced to go "all inclusive" for the first 3 days. This meant that... more

Management response from
Emporio_Ixtapa_Hotel, The Emporio Hotel Staff

Dear Guests: We read about your comments, Our hotel is 100% focus on resting and relaxing. Our new, state of the art, Oreintal SPA will be open shortly and the whole vision of our concept will be clear now. The Gym, Spa, Sauna, Business Center and Boutique will be re open . We really appreciated your comments about the Lobby...

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4 of 5 stars
FamilyND09 1 contribution
ND
Mar 23, 2009 | Trip type: Family
1/1 found this review helpful

We would definitely go back again. The first few days we were a bit disappointed with how crowded the pool was. It was a long weekend Mexican Holiday, and the pool area was packed with families and small children. We couldn't find empty beach chaises either. After 3 days, all seemed fine again, but the weekend crowd seemed to be... more

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4 of 5 stars
Toronto047 10 contributions
Canada
Mar 2, 2009 | Trip type: Friends getaway

My husband and I, and 2 other couples stayed at the Emporio Ixtapa from Jan 28 - Feb 4, 2009. We booked in December with Nolitours and took advantage of an exceptionally good rate for the "almost all inclusive" package. We had previously visited this hotel (see our last review "Toronto 047" written April 3, 2007) and took issue with... more

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3 of 5 stars
planetXplorer 2 contributions
Michign
May 5, 2008 | Trip type: Family
3/3 found this review helpful

Hotel Emporio has everything that you would want at a hotel on the beach. Great ocean views, wonderful sunsets and an attentive staff. My son had a skin reaction which we later found out was a reaction to lime juice with sun tan lotion, but never the less the manager called a doctor to come see him and the hotel... more

Management response from
Emporio_Ixtapa_Hotel, Tour & Travel Sales Manager/ Emporio Hotel

Dear Sir or Madam. Thank you very much , we really appreciate your words and it is great to know you enjoyed your vacations at The Hotel Emporio Ixtapa. It will be a pleasure to see you in your next vacations. My best regards,

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4 of 5 stars
ColoradoTallman 3 contributions
Summit County, Colorado
Feb 4, 2008
3/3 found this review helpful

Stayed at the Emporio through an RCI timeshare exchange and exceeded our expectations in a "junior suite" looking back to the mountains. Nancy was welcoming at check-in, Sandra helped get 20% discounts at the golf course and Alejandra kept our drinks cold at the lobby happy hour. Pool was not large, but was well-utilized by younger kids and volleyball players.... more

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2 of 5 stars
avidtraveler04 2 contributions
Nashville, TN
Jan 8, 2008 | Trip type: Friends getaway
4/5 found this review helpful

Not what was expected of such a well-reviewed resort. Our room was comfortable, and adequate, but the air conditioning did not always work. The all-inclusive option offered poor food and little choice; only one restaurant was working. Although the package promised all domestic beverages, we were denied higher end drinks, and what we did receive was often watered down. The... more

Management response from
Emporio_Ixtapa_Hotel, Tour & Travel Sales Manager/ Emporio Hotel

Dear Sir or Madam We appreciate every comments that you have given us. We are working very hard with all staff and hotel renovations. We want to create a new experiences for you, please give us the opportunity to show you. My best regards

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4 of 5 stars
kguerra 21 contributions
Los Angeles, California
Dec 29, 2007 | Trip type: Friends getaway
8/8 found this review helpful

I stayed at Emporio from November 28th to the 2nd of December. I really love Ixtapa for its beauty, great people and great beach. And staying at the Emporio enhanced my experience. The whole staff was very sweet, helpful and accomadating. I couldn't have asked for more from them. There is always room in the palapas on the beach and... more

Management response from
Emporio_Ixtapa_Hotel, Tour & Travel sales Manager /Emporio Ixtapa

Dear Sir o Madam, Thank you we really appreciate your words and it is great to know you enjoyed your vacations at the Hotel Emporio Ixtapa. All our rooms are renovated recently and we are working very hard with all our staff .. I will be a pleasure to see you in your next vacation. My best regards

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Emporio Ixtapa Also Known As

Address: Boulevard Ixtapa s/n | Zona Hotelera, Ixtapa 40880, Mexico