Stayed at the hotel on 24th of April. The check in was absolutely a farce. Only 1 employee at the check in counter while there was a fairly big line up. Each check lasted around 10 min..in total I waited about 40 min in the heat... The rooms are quite nice...we got an ocean view with a balcony. Try to... more

This was our first trip to Ixtapa, and we hadn't been to Mexico for 15 years. The Krystal is great hotel. It is clean and the staff is very attentive and friendly. It is not a luxury hotel like you would find in Vegas or other American cities. This is Mexico. It was very nice and provided everything we were... more

We had a room on the 9th floor with an awesome view of the pool area & beach. Check in time was painless...our room wasn't quite ready but we were able to put our suitcases in room and go to the pool. The pool area was gorgeous, swim up bar, beautiful palm trees, great view overlooking the beach..staff attentive &... more

I usually read reviews and not post anything. but after reading some of these posts i need to defend the krystal in ixtapa. My wife and i have been ixtapa 6 times in the last 10 years. the last 2 times we have stayed at the NH Krystal. Each time we were all inclusiive (AI). ALthought this year was a... more

We went to this hotel on the all-inclusive plan, boy what a rip off. This hotel is so cheap. This hotel is certainly not like other all-inclusive (AI) properties we've been to, and unfortunately it cost the same as the other nice AI's we've been to in Mexico and the Caribbean. This property is grosssly misrepresented! I talked with people... more

This was our first stay at The Krystal even though we've vacationed in Ixtapa about ten times. We were very pleased with the size of the room, the table and chairs for playing cards, good selection of television programs (FOX News), comfortable king size bed, nice dresser space and closet space with hangers, in room safe, balcony with table and... more

Great overall time. The pool, food and staff was excellent. This is not a four star hotel so dont count on it. It is middle of the road hotel room. The people you will meet and the fun time you will have will make the hotel room of little importance. I do suggest that if you are accustomed to drinking... more

We stayed here for family trip. Our 4th time in Ixtapa over 17 year time span. First time we stayed at Krystal. (Las Brisas and Dorado in the past). Five in our party and we booked three rooms. We had a great time but I will say that there was a difference in our rooms. Our room was back torward... more

There are better hotels than this one like Euporium or Barcelona. Staff at desk only had one or two people and the line to check in or out or get money exchanged took forever. Oh by the way if your there on a Friday or Saturday get a room away from Senior Froga and Christines night clubs because you'll hear... more