Based on some of the reviews I had read on Trip Advisor I was somewhat skeptical, unsure as to what we would find when my two children and I arrived at the Krystal Ixtapa in April 2012. I was pleasantly suprised! The hotel staff was amazing; very attentive, polite, accomodating and quick to check us in. We received help getting... More

This hotel is the last place you want to stay if you’d like a tranquil vacation. Ixtapa is a beautiful place, that’s why we decided to return. Our stay was part of an all-inclusive vacation package. I’m not going to beat around the bush with any fluff on this hotel. The management has zero (CERO in Spanish) training in hospitality.... More

Ixtapa is a beautiful place to see. Very friendly people and very safe feeling! Our second time to the Krystal and as the first time very happy with accomodations, staff, and beach location. Rooms have pretty much been all remodeled. All rooms are ocean view so don't pay any extra when booking. Very clean, excellent staff, and good food always... More

We were sad that the Dorado Pacifico changed to all-inclusive but the Krystal offers a good, affordable alternative. If this hotel fits in your budget, go for it, you'll have a great trip! Check-in went well (we arrived very early, 10:30 a.m.) and everyone was very accommodating about storing our luggage and directing us to the restrooms to change. Once... More

I thought the hotel was great value. The location is beautiful & the fact that you're right in town makes it convenient. They offer dinner coupons to other restaurants which is also a good idea. The food in the hotel was tasty too. My friend & I had an ocean view, it was fantastic!! People were very warm & friendly. More

Was disappointed in friendliness of staff and cleaniness of hotel. Did not have wash clothes available and minimal hand towels. I was used to staying at the Dorado Pacifico, which is far superior to the Krystal. Would not recommend a repeat visit. More

The Ixtapa Krystal is a solid hotel, located within walking distance of many great activities in the heart of a beautiful beach. The rooms are a bit outdated, but were generally clean and spacious with nice balconies for sunset watching. Location, location, location is right on! More

The hotel location is very good; you have many restaurants at a walking distance. The food in the hotel is just OK, nothing special, I wouldn’t recommend the all-inclusive, we had breakfast everyday and got tired after 3 days. Even though in other reviews people complained about the elevators, they still do not work properly, there are 3 elevators from... More

Well, I just thought I would tell everyone about our trip to Ixtapa on the 5th of April this year. We arrived in Zihuantenajo on time, and so we arrived at the Krystal on time also. Checked into our room ,the Krystal staff were not so nice unfortunately, they made us feel like we interrupted their day by checking in,... More