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Park Royal Huatulco

Blvd Benito Juarez 8 | Tangolunda Bay, Huatulco 70989, Mexico
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1 room 1 adult
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Park Royal Huatulco
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486 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Room was good, view was amazing. One "al a carte" restaurant which was a disaster. Had to take a shuttle to the beach club to eat at the buffet. Could never get the shuttle from our building, always had to walk down to the lobby and wait. Food was terrible, I am not over stating this. Ate out four of... More 

Helpful?
Thank Chris R
J Cesar C, Gerente at Park Royal Huatulco, responded to this review

It disappoints me to know that we were unable to meet your expectations, for wich i make an apology, please know that we are currently implementig action plans to revert this situation. More 

Barrie, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Room was clean, a little dated. If you don't like to walk, you don't want to stay here. It can be confusing getting around as there are separate buildings...each with their own elevator. Fortunately, they have drivers who go up and down all day long and pick people up, but some walking is inevitable. Pool was closed by 8pm which... More 

Helpful?
Thank Geri L
J Cesar C, Gerente at Park Royal Huatulco, responded to this review

I really appreciate your detailed feedback which will help us detect our áreas of opportunity in order for us to enhance our overall service. More 

Picton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Just Back from Park Royale Tangulando. One of our best holidays ever. Natural aviary amazing. Rooms great. Location great. Balconies superb!!! Service excellent. Mucho gracias Marco, Rosa, Elie, Jorge, Jorgio, Miguel,. Jesus and others whose names I forget (enelfrido?) You were great friends throughout the week. Miss you already.

Helpful?
1 Thank Joanne D
J Cesar C, Gerente at Park Royal Huatulco, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Huatulco, thank you for taking the time to share the delightful experience you had at our resort, we will be more that glad to welcome you back at our resort and go beyond your expectations one more time More 

stanstead qc
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

we just got back from a 2 weeks vacation, the staff and hotel was good we were on the 8th floor with very good views, my only complaint is the food it was never hot and not much to choose from and my husband was sick for 3 days then I got sick for a day we have been travelling... More 

Helpful?
Thank newfie64
J Cesar C, Gerente at Park Royal Huatulco, responded to this review

I hope you willaccept my sincere apologies for the adverse situation during your stay, please know that immediate measures have been taken alongside the staff members and managers of each área to avoid future situations on these matter hopefully these events will never be repeated More 

Belleville, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago NEW

The staff were amazing at this resort. So friendly and many spoke more English than I did Spanish so we were able to communicate quite well. One of the managers said they are continually improving the hotel and have recently updated the Restaurant, Bar at the Beach and Pools at the Beach. It is a small resort so the people... More 

Helpful?
Thank Beeleedew
J Cesar C, Gerente at Park Royal Huatulco, responded to this review

Firsrt of all, would like to thank you for choosing Park Royal Huatulco for as host of your holidays, please do not hesitate to visit us again and kindly le tus provided you with an outstanding service that exceed your expectations. More 

Alberta, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the Park Royal for a week in January and it left a lot to be desired , this was our 14th trip to Mexico and by far the worst hotel ever. We are pretty easy going & prefer to stay in smaller hotels and are normally satisfied with 3 star resorts but not this time , we... More 

Helpful?
3 Thank Mxn2rst
J Cesar C, Gerente at Park Royal Huatulco, responded to this review

It is with great concern that i read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which i want to make an apology, please let me inform you that we are working on this issue for these inconveniences not to take place again More 

Travelers are raving about these Huatulco hotels

Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

we just got back from 2 weeks in Huatulco at he Pak Royal the hotel and staff were all very nice and lots of them spoke English, not on the beach but shuttles all day and nite the food was blaw good to try other restaurant in town the BBQ on the Beach was very good but only once a... More 

Helpful?
1 Thank newfie2016
J Cesar C, Gerente at Park Royal Huatulco, responded to this review

Thanks to reviews as complete as yours, we are able to identify opportunity áreas that we can improve to provide you with a more exceptional service, i look forward to welcome you back at our facilites to have the pleasure of serving you again More 

Osoyoos, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

One of Huatulco's original hotels, the Park Royal is showing its age. The floors are stained, some mold is present in the bathroom, the TV didn't work though evidently the only English Channel was CNN, the coffeemaker in the room didn't work either but there's espresso in the 7th floor restaurant. The hotel stretches up a steep hill, but there... More 

Review collected in partnership with this hotel

Helpful?
1 Thank TravelLoversince52
J Cesar C, Gerente at Park Royal Huatulco, responded to this review

Your comments are every important to us as they help us identify our areas of opportunity and continue to reach our goal which i our guests satisfaction More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I went here from Jan 5 to Jan 19, 2016 I was on the 10th floor but it was no problem for me!! I usually walked it but a few times I took the cart up!! I was on the 7th level (the pool and Mexican restaurant & bar often! Beautiful view friendly staff! My rule when I travel is... More 

Helpful?
3 Thank Andrew K
J Cesar C, Gerente at Park Royal Huatulco, responded to this review

Dear Guest; First of all, I would like to thank you for taking the time to share your enchanting experience and for choosing Park Royal Huatulco as host of your vacation. It is with great pleasure that I read the review you kindly shared. It please me to know how special your stay was as your satisfaction is ours as... More 

Saskatoon, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

My room was the top floor of the ninth level. The view was stunning. The huge bathtub had been painted and the finish had cracked. I always had hot water. I had to search for the pool, the beach and the restaurants because, although I knew they existed, I was not told how to find them. They said to book... More 

Helpful?
1 Thank dgk600
J Cesar C, Gerente at Park Royal Huatulco, responded to this review

Dear Guest; Before anything else, thank you for your stay at Park Royal Huatulco. Since our main goal is to constantly improve the services we offer, any kind of feedback is of great value to us. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. Please know that immediate measures have been... More 

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