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Barcelo Huatulco Beach Resort

#11 of 50 Hotels in Huatulco
Certificate of Excellence
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Paseo Benito Juarez | Bahias de Huatulco, Huatulco 70989, Mexico
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Best prices for: 1 room 1 guest
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Barcelo Huatulco Beach Resort
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Barcelo Huatulco Beach Resort
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1,716 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (322)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The hotel service is very good, but the facilities are old , I think we should remodel . The food is excellent , only in high season , it is a bit difficult to find place in the restaurant. Our holidays was very confortable

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear Francisco E First of receive warm greetings from all the members of Barceló Huatulco and myself, we thank you for your comments as for the time that you have invested in sharing them with us, were about to start the second stage of renovation of our hotel, during which rooms, halls, lobby bar and Mexican restaurant are going to... More 

Fernie
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

There were highlights such as the ability to dine in the specialty restaurants but we were left with an overall feeling that the customer service was average at best and no one really went beyond average

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear Makayasmom Receive warm greetings from Barceló Huatulco, we appreciate your comments as the time you have invested in sharing them with us, I am sorry that your experience hasn’t been entirely satisfactory and we have created the impression that we don’t do more for the clients, our mission is not only reach your expectations, but exceed them and create... More 

Alberta, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our first time to Mexico, and to an all inclusive resort. This resort was amazing! I would highly recommend it to families. The food was amazing, The staff was excellent (aqua aerobics was so much fun!) nightly entertainment was excellent! I loved it because it is a place in Mexico that is not so built up, it is... More 

Was this review helpful? Yes 1
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear Kim F We thank you for your visit and preference to this beautiful destination and of course to this your home Barceló Huatulco, is very glad to know that your first experience in México was satisfying and that we were part of it, we appreciate your good comments regarding our facilities and services, as our day and night entertaining,... More 

edmonton alberta
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

it was our first time to Huatulco and we had a good time at the Barceló . The resort was clean the food was good. We first got a non renovated room but decided to upgrade to premium club it was ok the room was beautiful with a great ocean view only problem we had was that the air conditioning... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear Gordon I We thank you for your trust and preference as for your comments and opportunity areas, we are constantly working in all of our rooms, facilities and service, to check these work perfectly and our guest doesn’t have inconveniences, I’m sorry that your air conditioning failed and that we haven´t reacted quickly in offering you an immediate room... More 

Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Really liked the hotel but for the price, I think they can improve the food. Altough there's a lot of it, sometimes it seems bland and repetitive. They only have draft beer and it isn't as cold as it should be, so is no good. The same goes for Coke. On the positive side, the swimming pools are really nice... More 

Was this review helpful? Yes 1
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear Jose_Ignacio First of all we thank you for your visit and preference to this your home, as for your comments and the opportunity areas you show us, we haven’t had comments regarding beer or soda temperature, but we are going to solve this immediately, these companies are in the hotel verifying that their equipments has the proper quality and... More 

Laval, Quebec, Canada
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel facilities are a bit old and worn out but some renovation work is under way. Our room was in the renovated section and decent. Very clean. Our air conditioning was very weak. Building maintenance tried but got us only 2 extra degrees. Average of 22 in the room throughout our stay. Shower drain will clog and shower floor will... More 

Was this review helpful? Yes 1
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear Cedric G First of all receive a warm greeting from the Management of Barceló Huatulco It’s a pleasure to remain in touch with all of our guests and this is a an important way to do that, we appreciate your comments and the opportunity areas you showed us, as the time you have spent in sharing them with us,... More 

Oaxaca, México
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The place is excellent, the focus of very friendly staff and the exquisite food, loved it, hope to return soon. THEATRE loved, the actors are very kind, never OPPOSE ANY REQUEST MADE. In swimming pools do not miss the fun, the animators strive to attract attention and make everyone laugh. VERY NICE PLACE. I will soon be visiting their facilities.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear ingedvial First of all we thank you for your visit and the opportunity you gave us to attend you in this beautiful destination, we appreciate your comments regarding our facilities, services, shows, activities and staff, we believe that our most important asset is our staff and we promote every day the service culture and the total client satisfaction. We... More 

Nanaimo, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

Loved the size of resort. Being a smaller resort everything is accessible without walking far. I broke my ankle 1 week before my vacation and the staff were very helpful and accommodating. Had an odd number room which means it was a renovated room. Large and clean. Ocean View was beautiful. Food was o.k. Many hot dishes were not hot... More 

Was this review helpful? Yes
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear ruthAG2015 We thank your trust and preference to this your home, as for your comments and the opportunity areas you have sowed us, we are going to work immediately on those that didn’t let you enjoyed your stay to the fullest. It’s glad to hear that you enjoyed our renovated rooms and that the view reached your expectations, we... More 

Kitchener, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

We came to the Barceló Huatculco for a wedding and not only was the wedding itself gorgeous with much more décor than I had expected but our entire trip was fantastic! The poolside entertainment provided by the staff ,and in particular Jonathon was extremely entertaining and engaging. Jonathon and the rest of the staff at Barceló Huatculco were extremely personable... More 

Was this review helpful? Yes
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear Britanie C We thank you for your visit and your comments regarding our facilities and services, as the time that you have invested in sharing them with us, we appreciate that our staff have contributed in making your holidays something memorable and that you mention them in this important website. It’s glad to know that our location and the... More 

Regina, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was my second visit to the Barcelo Huatulco. It was even better this time around. The event staff really are the best I've seen in all my travels. The hotel is smaller which lends to a family feel to it. Lovely beach. Quiet and relaxing.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear Janice D We thank you for your visit and your preference to this beautiful destination and this your home, is very rewarding to know that we have exceed your expectations and that your holidays went as you expected and that even your previous experience was overcome, this commits us to keep improving so our guests enjoy to the fullest... More 

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