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Barcelo Huatulco Beach Resort

#10 of 50 Hotels in Huatulco
Certificate of Excellence
GreenLeadersGold level
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Paseo Benito Juarez | Bahias de Huatulco, Huatulco 70989, Mexico
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Barcelo Huatulco Beach Resort
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1,761 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (326)
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Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Barceló in late May. This was our first trip to Huatulco and, quite frankly, wasn't sure what to expect. The staff at the resort is very attentive and friendly. Every day, many of them would remember our likes and dislikes. The buffet staff was great, there was one staff member in particular that always remembered that... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

Best hotel I've been at hands down and I've been to many around the world. I loved the hospitality and how nice the people were. Great food the staff is beyond awesome almost as if they have people watching them 24/7 lol nice rooms and bathrooms. No issues or problems would recommend this hotel to anyone .

Was this review helpful? Yes 1
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear NNFL First of all we thank you for your visit and preference, it is a pleasure to ear that the hotel has cover your expectations and that the rooms, cuisine and services have contributed to make your stay something special and that the rooms seemed to you very comfortable and nice. We invite you again to give us the... More 

Mendota, Illinois
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Susan and I recently returned from The Barcelo celebrating our anniversary on June 14. We have come to greatly enjoy our June trip to Huatulco. The Barcelo Staff helped make our special day even better. We truly enjoy the greenery in June and the butterflies. The staff assembled by Luis does a great job meeting the needs and requests of... More 

Was this review helpful? Yes
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear Dean and Susan It’s always a pleasure to receive you in this your home, since we consider you part of this great family, to know that we count with your preference in all your trips during so many years fills us with emotion and at the same time we are committed to contine working and creating new experiences and... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

If you re looking forward to having someone serving you drinks by the pool or serving you good food, then you shouldn't bother booking this hotel. They certainly do not offer what they sell. I am right now in the Middle of my stay and the list of things that have gone wrong is quite LONG, here are some of... More 

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Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear Adriana S First of all we thank you for your visit and preference to Barceló Huatulco, I’m sorry to know that in this time we couldn’t reach your expectations and that your holidays hasn’t been as you expected, I appreciate the opportunity areas you mentioned here, as those that you have let us know directly in the hotel, I... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

It's a very sweet stay at this hotel with my wife, very good and fast service, I had a issue with my room and Mr. Rafael (Rooms Manager) he take care of the issue right away plus he provide me with free wifi for the whole stay, I give lots of credit to Rafael because of his costumer service and... More 

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Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear KouroshZ Receive a huge hug and warm greeting from Barceló Huatulco, thank you for your good comments of our facilities and services, specially of our staff, we are going to share your congratulations to Mr Rafael, which we're sure will be happy to know that has been mentioned in this important media. It's a pleasure for us to be... More 

Lethbridge
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

So far the best trip to Mexico yet! We have been to mexico a few times but this was the first time going to Huatulco and we absolutely loved it. By far it has been the best time in Mexico and the Barcelo hotel and staff was amazing! I can't say enough good things about this resort however I would... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear 108jenny First of all we thank you for your visit and your preference to this beautiful destination and of course to this your home, it’s a great pleasure for us to know that in this first visit we were your option and that your holidays went as you expected. We appreciate your good comments about our facilities, cuisine, shows... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015

The service and the food was good, the rooms were confortable and clean even we were advise that those rooms were not remodel. We spend only 3 days on the hotel, but was enough to find a pleasant stay.

Was this review helpful? Yes 1
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear Francisco R First of all we thank you for the time you have dedicated in posting your experience in our hotel, we are about to start our second renovation stage in rooms, halls and hotel areas, with that we can say that on November all the rooms are going to be renovated and are going to be consider as... More 

Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 26, 2015

The resort rooms were very clean but had issues. The shower drain was very slow. The AC in the rooms was not working well in the 2 rooms we had. The hotel said they could not do anything about the AC issues. The rooms were quiet if you were high up and at the end of a hallway. The food... More 

Was this review helpful? Yes 2
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear SeattleGuest2011 First of all we thank you for your visit and this very important time that you invested in making us know our opportunity areas, thanks to them we improve the deviations in the service we offer. We are working on the maintenance and renovation of the rooms, during these works we will renovate rooms and drains, air conditioning... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 18, 2015

The hotel service is very good, but the facilities are old , I think we should remodel . The food is excellent , only in high season , it is a bit difficult to find place in the restaurant. Our holidays was very confortable

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear Francisco E First of receive warm greetings from all the members of Barceló Huatulco and myself, we thank you for your comments as for the time that you have invested in sharing them with us, were about to start the second stage of renovation of our hotel, during which rooms, halls, lobby bar and Mexican restaurant are going to... More 

Fernie
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 16, 2015

There were highlights such as the ability to dine in the specialty restaurants but we were left with an overall feeling that the customer service was average at best and no one really went beyond average

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Barcelo Huatulc... B, General Manager at Barcelo Huatulco Beach Resort, responded to this review

Dear Makayasmom Receive warm greetings from Barceló Huatulco, we appreciate your comments as the time you have invested in sharing them with us, I am sorry that your experience hasn’t been entirely satisfactory and we have created the impression that we don’t do more for the clients, our mission is not only reach your expectations, but exceed them and create... More 

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