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The Grand Mayan Acapulco

#5 of 179 Hotels in Acapulco
Certificate of Excellence
Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
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The Grand Mayan Acapulco
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The Grand Mayan Acapulco
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1,439 reviews from our community

Traveler rating
    806
    459
    83
    50
    41
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556
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7
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
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  • Spanish first
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  • All months
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    (482)
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1 review
5 of 5 stars Reviewed 4 days ago NEW

One of the best hotels in acapulco. Very clean and the employee are nice and courteous. The location and the building are new. Swimming pools and room are very clean. The food is expensive but very delicious.

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Calgary, Canada
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

3 rooms in 3 days because of problems. Staff was slow to respond to any request and generally rude. They even charged to print off our boarding passes to catch the flight home! Huge resort. Beautiful grounds and lots of pools, but we will never go back. We even wrote the general manager a 3 page letter when we left,... More 

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Ludington
2 reviews
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the Grand Mayan the first week of March 2015. Facilities were clean,, staff is friendly (speak both English and Spanish)..Know that the water on the resort is filtered so you can drink it without having to purchase any in bottles (including the ice machines) so take your own water bottle to use. The resort only... More 

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Daniel Island, South Carolina
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

Grand Mayan Resort, Acapulco Compared to other places we have traveled in MX, we were disappointed in Acapulco. The city is vast and there is a TON of traffic. It took over 2 hours to get from downtown to our Resort bc of a traffic accident! Upon check in, there were SEVERAL things wrong with our room; lack of functioning... More 

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San Francisco, California
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We spent a week here in March and found the Hotel to be comfortable, clean and the view from the room of the Ocean was nice. The staff was friendly and helpful. We come here because the weather is 95% guaranteed with no clouds or storms so if you only have one week to vacation,Acapulco is the place to go.... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just finished our first week stay and had a great time. As Vida members we know what to expect to a point. This hotel is clean and well kept. The staff is friendly and they try very hard to please the guests. Pools are nice and there are lots of activities. The Lazy River is fun and the water... More 

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Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am very dissapointed in the way this hotel tries to make a profit of every tiny detail that other hotels include free of charge! Other comments have complained about the Wi-Fi but this hotel also charges for use of the tennis courts and the GYM! Also, the little bath salts, tiny bubble bath bottle and the seemingly complimentary bath... More 

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Arena, Wisconsin
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our stay was March 15-22, 2015. Wonderful property. Service was great. Room was excellent (we had a 1BR suite on the 2nd floor). HIGHLY RECOMMENDED! We have stayed at several of the Mayan Palace properties and have always been happy. We booked this vacation as an "Extra Vacation" through the RCI website and had actually booked at the Mayan Palace... More 

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Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

Traveled many exotic places and absolutely Loved Acapulco! Great family vacation spot and this resort had it all! Rooms are clean and beautiful, staff friendly and helpful, golf courses a little on the upper end of resort course prices, but are fun and very well maintained. The pools and beach areas are huge and it is very easy to pick... More 

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Senior Contributor
46 reviews 46 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here for a week vacation. We had a 2 bedroom suite with another couple. The room was very musty, beds were as hard as a rock. The pool on the balcony had a funny odor to it. The end table in the living room had a piece of over-sized glass on it with sharp corners. My husband cut his... More 

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Hotel Review Summarization

What travelers say

  • Cliff divers(11)
  • Roberto Alarcon(11)
  • Tour guide(10)
  • Lazy river(9)
  • City tour(6)
  • Sebastian Hernandez(6)
  • Ocean views(6)
  • Very nice(5)
  • Very good(4)
  • Water park(4)
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