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The Grand Mayan Acapulco

Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
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Certificate of Excellence 2014
The Grand Mayan Acapulco
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The Grand Mayan Acapulco
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1,338 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Camarillo, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Grand Myan from Oct 11-18th, 2014. The Grand Myan was beautiful inside, but the contruction outside was loud and long 8-8 every day. I do understand that there is construction needed for update, but this was on a massive scale. Out door eating at the one of two resturants was painful.. jackhammers . The people are... More

Was this review helpful? Yes 1
Howell, New Jersey
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 2 weeks ago

We've been an owner for about 10 years now and visit for Acapulco every winter for a few weeks. As soon as we arrive, it's nice to see familiar faces. The staff turnover seems minimal, and we are greeted with smiles and genuine friendliness. Our room location is always wonderful with our own beautiful view of the Pacific. And the... More

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Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear lisab362howellnj : Thank you very much for providing your comments about your vacation at The Grand Mayan. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making... More

Cincinnati, Ohio
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 8, 2014

My daughter & I stayed at the Grand Mayan, 22 Aug - 29 Aug 2014. I originally got the Mayan Palace thru my Westgate Cruise & Travel for a week. We arrived and were greeted by the staff, who said we could get an upgrade to the Grand Mayan, if I participated in a presentation, the next day. The upgrade... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Polygal : Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are happy as well that you liked our pools and the facilities. Your comments are always... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed September 2, 2014

Shockingly poor and unsafe. As my pictures show, the Grand Mayan Acapulco is undergoing a major and substantial reconstruction. This is not a modest renovation with a few "excuse our appearance" posters. This is major, earth moving, digging, heavy equipment reconstruction. More than half of the resort is closed. Yet, if you look at the Grand Mayan Acapulco website, everything... More

Was this review helpful? Yes 15
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear kahworld : Thank you for your comments about your vacation at The Grand Mayan. We are shocked to learn about the inconveniences experienced during your visit, since we are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding facilities and service excellence. That is also why our resorts are constantly being refurbished, as we aim... More

Center City, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2014

My wife and I have stayed at many resorts and hotels, but the friendliness of the staff, the great food, and the fantastic service at this Acapulco hotel are all exceptional! It was grand!! Yes, there was oceanfront construction going on during our stay, but we enjoyed our room with the kitchenette, on the fifth floor overlooking the mountains in... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Dan H : Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our staff’s service was top-notch. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you think our resort is beautiful, that you perceived the cleanliness... More

Tampico, Mexico
Contributor
16 reviews 16 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 29, 2014

This is a wonderful resort, but I wish that I had really thought twice about going based on your recent postings and reviews. There is massive construction going on. I could not begin to believe that all the beachfront pools had been pulled out. I figured that construction was just in one sectioned area. Acapulco Grand Mayan has always been... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Southern-Kitty : Thank you very much for providing your comments about your vacation at The Grand Mayan. We are happy that you consider our resort to be wonderful. Your feedback is very important to us and we will gladly follow-up with the appropriate areas as creating ideal vacation experiences is our main goal. That is also why our resorts... More

Worland, Wyoming, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 24, 2014

We have stayed at other Grand Mayan/Mayan Palaces in past thus can compare. Our family of 2 adults and 6 children flew to Mexico City and rented a large van and drove to Acapulco. We like that the Mayan properties are NOT all-inclusive and you can go off property to eat and experience more of the local flavor. This is... More

Was this review helpful? Yes 3
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear EdandKelci : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations and the pools. Your feedback is very important to us and we will gladly follow-up with the... More

toronto
Top Contributor
76 reviews 76 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 19, 2014

Construction is still there and expected to be done by October, some say December and still skeptical. Gone is the fishy smell some people have complained about. The construction is an eyesore of course and the noise becomes a white noise after a while but still not pleasant. The 1br unit with kitchen is great except the fridge is kaput,... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear yk2 : We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our primary goal is to ensure you are able to... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2014

Ok there isnt enough space here for me to write about all of the wonders of the Grand Mayan Palace. The rooms were huge and fully equipped even with a dipping pool on the balacony. The staff know count on me service and display it every time they greet you. We had the first class experience here... The pool and... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Sdorney : We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our... More

Coeur d'Alene, Idaho
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 11, 2014

This hotel was great! The best part of our trip was booking our own personal driver, Roberto Alarcon. He has got to be the absolute best driver and most personable guy I have ever met. Speaks good English and knows all the best places to take you for dinner tours and all of your Acapulco wants and needs. Check him... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Cody S : We are glad you have decided to post a review as it helpful to further enrich our performance and give other travelers a better idea of what to expect. We are also happy that you found our property to be beautiful. Your comments are always welcomed. We always like to hear about our guests’ experiences since... More

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Hotel Summarization (Beta)

What travelers say

  • Cliff divers(23)
  • City tour(22)
  • Lazy river(19)
  • Roberto Alarcon(19)
  • Tour guide(10)
  • Great time(10)
  • Would highly recommend(10)
  • Very nice(9)
  • Sebastian Hernandez(8)
  • Ocean views(8)

Additional Information about The Grand Mayan Acapulco

Address: Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$$
Number of rooms: 451
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Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan

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