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All 177 Acapulco hotels

The Grand Mayan Acapulco

Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
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The Grand Mayan Acapulco
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Ranked #4 of 177 hotels in Acapulco
Certificate of Excellence 2014
A recent review
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  • Reviews (1,324)
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1,324 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Ok there isnt enough space here for me to write about all of the wonders of the Grand Mayan Palace. The rooms were huge and fully equipped even with a dipping pool on the balacony. The staff know count on me service and display it every time they greet you. We had the first class experience here... The pool and... More

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Coeur d'Alene, Idaho
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was great! The best part of our trip was booking our own personal driver, Roberto Alarcon. He has got to be the absolute best driver and most personable guy I have ever met. Speaks good English and knows all the best places to take you for dinner tours and all of your Acapulco wants and needs. Check him... More

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Me and my family stayed this last week in room 3523, as soon as we arrived we lock our money in the safe, the room attendant MAR GARITA came ito the room, and robed us almost $600, we reported the incident to the front desk, they laughed about it and didn't do any thing to research!. What kind of hotel... More

Was this review helpful? Yes 1
San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have stayed at the Geand Mayan for the past 5 years. Our recent stay was one week in August 2014. Our first two nights we had turn down service, but no more the rest of the week. Our blow dryer broke from day one and we had to call housekeeping two days in a row to get it fixed.our... More

Was this review helpful? Yes 1
Mexico City, Mexico
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Over the years, ever since my parents fell with a pesky saleswoman in Puerto Vallarta, I've experienced in Acapulco the original Mayan Palace (now demolished), The Grand Mayan (twice) and this time, the Sea Garden. The idea of course is that The Grand Mayan is a timeshare of the highest end. Impecable fine linens, impecable kitchen and furniture, impecable toilet... More

Was this review helpful? Yes 2
Sydney, Australia
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I was looking to take my family for an exception experience & choose the grand mayan deluxe accommodation. Although the facilities were good there were many disappointments. Firstly the Hotel was under major reconstruction. Excavators, bobcats, jack hammers with exclusive view of all the contruction. Noise everywhere. We were never advised that the hotel was under construction, as we would... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My family (husband, mother and daughter) and me stayed a week at Grand Mayan Acapulco July 7-14). We are members of Grand Mayan and I requested an ocean view room. there were no ocean room available and since I had made my previous research I requested a corner room which was granted. I really enjoyed the room and I think... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Alicia C : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. We are happy as well that you liked the pools, our food options and... More

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Under a complete remodel and under construction with scaffolding blocking the view, shut down bar and restaurant, mud and dirt with giant trucks instead of swimming pool and no lake with free boats and the open pool being surrounded on 3 sides by workers, construction, and jackhammers. No notice whatsoever on website. No discount or accommodation made. 2 hours asking... More

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Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear baitnswitch : We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are shocked to learn about the inconveniences experienced during your visit, since we are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding facilities and service excellence. That is also why... More

Portland, Oregon
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 14, 2014

We had a wonderful time in Acapulco and the Grand Mayan - June 15th through the 22nd. The property was clean, service staff were all very nice, even with our poor Spanish skills, we had no trouble communicating. I did a ton of research on the Grand Mayan, but it is quite better than you read or see in any... More

Was this review helpful? Yes 1
3 reviews 3 reviews
5 of 5 stars Reviewed July 4, 2014

We had read about the positive experiences many people had during their vacation Acapulco but we still wondered if it was as safe as we hoped. I am happy to say that my wife, 3 girls and I felt completely safe. The Grand Mayan rates as one of the nicest resorts that we've stayed at and we've stayed at many.... More

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Hotel Summarization (Beta)

What travelers say

  • Cliff divers(23)
  • City tour(22)
  • Lazy river(19)
  • Roberto Alarcon(19)
  • Tour guide(10)
  • Great time(10)
  • Would highly recommend(10)
  • Very nice(9)
  • Ocean views(8)
  • Sebastian Hernandez(8)

Additional Information about The Grand Mayan Acapulco

Address: Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
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Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan

1,132 photos of this hotel

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Pool/beach area (231)
Hotel & grounds (237)
View from room (99)
Room/suite (106)
Family/play areas (5)
Dining (38)
Bathroom (4)
Other (383)

Management photos: Courtesy of the property manager

All management photos (30)
Hotel & grounds (10)
Pool/beach area (8)
Room/suite (6)
Dining (3)
Family/play areas (1)
Other (2)
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Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
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#1 Best Value Hotel in Acapulco #2 On the Beach Hotel in Acapulco #3 Family Hotel in Acapulco #3 Romantic Hotel in Acapulco
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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