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The Grand Mayan Acapulco

#5 of 179 Hotels in Acapulco
Certificate of Excellence
Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
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The Grand Mayan Acapulco
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The Grand Mayan Acapulco
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1,442 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Room: beautiful room, small little but handy kitchen. Kitchen did not have all the necessary pans or utensils but we were able to make due. Maid service was efficient but failed to be consistent. All in all not a big deal. The ocean side view was amazing. No free internet unless you are in the lobby, which was very inconvenient.... More 

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1 review
4 of 5 stars Reviewed 6 days ago NEW

I had a great time at the Grand Mayan Acapulco. The hotel had great food and many amenities. We didn't do the presentation since I heard 90 min turns into 4 hours. Glad I stayed away from the pitch since friends we met there were taken over by the sales person for 3.5 hours. The best part of the trip... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the best hotels in acapulco. Very clean and the employee are nice and courteous. The location and the building are new. Swimming pools and room are very clean. The food is expensive but very delicious.

Was this review helpful? Yes 2
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Francisco F : Thank you for providing your comments about your vacation at The Grand Mayan. We really thank you as well for your kind comment about our staff, as creating ideal vacation experiences is their main goal. We are also happy that you think our resort is beautiful, that you perceived the cleanliness of our facilities. Your comments... More 

Calgary, Canada
2 reviews
1 of 5 stars Reviewed 2 weeks ago

3 rooms in 3 days because of problems. Staff was slow to respond to any request and generally rude. They even charged to print off our boarding passes to catch the flight home! Huge resort. Beautiful grounds and lots of pools, but we will never go back. We even wrote the general manager a 3 page letter when we left,... More 

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Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Julie H : Thank you for taking the time to provide us your feedback about The Grand Mayan. We generally receive very favorable comments about our staff and the service they provide; unfortunately in this instance, it would appear that is not the case. Feel free to contact us at customerservice@thegrandmayan.com.mx if you would like to make direct contact... More 

Ludington
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at the Grand Mayan the first week of March 2015. Facilities were clean,, staff is friendly (speak both English and Spanish)..Know that the water on the resort is filtered so you can drink it without having to purchase any in bottles (including the ice machines) so take your own water bottle to use. The resort only... More 

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Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear June D : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. It is pleasing to learn that you also enjoyed the pools... More 

Daniel Island, South Carolina
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 2 weeks ago

Grand Mayan Resort, Acapulco Compared to other places we have traveled in MX, we were disappointed in Acapulco. The city is vast and there is a TON of traffic. It took over 2 hours to get from downtown to our Resort bc of a traffic accident! Upon check in, there were SEVERAL things wrong with our room; lack of functioning... More 

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Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Angel S: We appreciate that you took the time to share your comments about your vacation at The Grand Mayan. Regrettably, it would appear that the accommodations and services did not meet your expectations. Nevertheless, all your feedback will be shared with the appropriate areas. We are constantly striving to achieve the highest level of guest satisfaction and this... More 

San Francisco, California
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent a week here in March and found the Hotel to be comfortable, clean and the view from the room of the Ocean was nice. The staff was friendly and helpful. We come here because the weather is 95% guaranteed with no clouds or storms so if you only have one week to vacation,Acapulco is the place to go.... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Nancy B : We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are pleased to learn you had a wonderful vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Your comments are always welcomed.... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We just finished our first week stay and had a great time. As Vida members we know what to expect to a point. This hotel is clean and well kept. The staff is friendly and they try very hard to please the guests. Pools are nice and there are lots of activities. The Lazy River is fun and the water... More 

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Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear wmunroejr : Thank you for taking the time to provide us your feedback about your recent stay at The Grand Mayan. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. The same way, it is pleasing to find out you liked our pools and the activities. Rest assured that... More 

Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am very dissapointed in the way this hotel tries to make a profit of every tiny detail that other hotels include free of charge! Other comments have complained about the Wi-Fi but this hotel also charges for use of the tennis courts and the GYM! Also, the little bath salts, tiny bubble bath bottle and the seemingly complimentary bath... More 

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Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Anna F : Thank you for providing your comments about your vacation at The Grand Mayan. Regrettably, it would appear we did not meet all your expectations. Nevertheless, all your feedback will be shared with the appropriate areas. We would like to point out as well that our prices are competitive compared to other resorts. Your comments and suggestions... More 

Arena, Wisconsin
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our stay was March 15-22, 2015. Wonderful property. Service was great. Room was excellent (we had a 1BR suite on the 2nd floor). HIGHLY RECOMMENDED! We have stayed at several of the Mayan Palace properties and have always been happy. We booked this vacation as an "Extra Vacation" through the RCI website and had actually booked at the Mayan Palace... More 

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Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear prussw: Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed our facilities and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal is to make each one... More 

Hotel Review Summarization

What travelers say

  • Roberto Alarcon(10)
  • Cliff divers(10)
  • Tour guide(10)
  • Lazy river(9)
  • Sebastian Hernandez(6)
  • Ocean views(6)
  • City tour(5)
  • Very nice(5)
  • Very good(4)
  • Water park(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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