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The Grand Mayan Acapulco

Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
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Certificate of Excellence 2014
The Grand Mayan Acapulco
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The Grand Mayan Acapulco
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1,353 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

My husband and I just got back from a week at the Grand Mayan and cannot say how much we enjoyed our stay. We felt as though we were VIPs at an exclusive resort. We were on the 9th floor end unit, beautiful views of the ocean, mountain and golf course. While booked back in June, we were not informed... More

Was this review helpful? Yes 1
St. Albert, Canada
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

We had contacted Roberto Alarcon & had him pick us up in Mexico City, unbelievable traffic in this huge city. Arriving at the Grand Mayan in the early hours of the morning, we were quickly checked into a corner room overlooking the city & the golf course. It was quiet 7 we were not bothered by any construction noise. Staff... More

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Mountain View, California
1 review
5 of 5 stars Reviewed 1 week ago

I've owned Grand Mayan for nearly 10 years now. I'm recently divorced and went there on my own. From the minute I arrived the staff were very accommodating. I arrive early and sat out on large couches listening to the ocean. My stress level was eliminated in 2 hours. For the rest of the week the staff was very friendly... More

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Bangkok, Thailand
Top Contributor
68 reviews 68 reviews
63 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I was placed in this hotel by a business associate who also stayed there recently, and of whom assured me was a very good hotel, he undersold this property, its a great hotel from the bell captain to the reception to the business center people who I only spoke to on the phone however they were all very helpful and... More

Was this review helpful? Yes 1
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Just returned from our first visit to Acapulco. Loved Acapulco and the Grand Mayan was beautiful. As so many people have mentioned in other reviews the construction is an issue... but it didn't ruin the week. From other reviewers we also knew not to get a room facing the ocean since that would overlook the construction area! Our room was... More

Was this review helpful? Yes 1
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Unlike many hotels in the Mayan chain, this one is right on the beach so you don't have to take those silly golf carts to go everywhere. The beach is beautiful, the rooms are large, well-equipped and leave nothing to be desired. The only downside are those horrible time-share presentations that they keep pestering you to attend, but that is... More

Was this review helpful? Yes 1
Grand Rapids, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I vacationed at the Grand Mayan in Feb 2014. It was our first time in Acapulco. Overall we had a fabulous stay. We agreed to attend their timeshare presentation expecting the 90 minutes promised. After twice that we were finally escorted to their exit interview process where one last attempt was made to get us to purchase... More

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Bonita Springs, Florida, United States
14 reviews 14 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at The Grand Mayan October 26-November 2. We did feel very pressured into listening to the time share presentation, but we are well aware of how most of those things go, and we declined... although we had to say no a ton of times and practically walk over the lady trying to get us to... More

Was this review helpful? Yes 2
Mexico City, Mexico
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The resort is currently going under construction, but that is fine as it is to finish in December. The redesign of the new pools are spectacular, and the water temperature could not be better. The units are modern, comfortable, and with fully functional kitchens. With the beach location, and the access to the Mayan Palace and it's waterpark for children,... More

Was this review helpful? Yes 2
Bend, Oregon
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This lodging facility is amazingly beautiful, with gorgeous artwork throughout the Grand Mayan and the Mayan Palace. Most of the facility staff are very helpful and friendly, however the time share pressure to agree to listen to a presentation is beyond ridiculous. And when the promised 1/2 hour presentation is finally agreed to, they promise many added benefits (of course).... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Cliff divers(23)
  • City tour(22)
  • Roberto Alarcon(19)
  • Lazy river(19)
  • Tour guide(10)
  • Great time(10)
  • Would highly recommend(10)
  • Very nice(9)
  • Ocean views(8)
  • Water park(8)

Additional Information about The Grand Mayan Acapulco

Address: Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Number of rooms: 451
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Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan

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Pool/beach area (231)
Hotel & grounds (237)
Room/suite (107)
Family/play areas (5)
Dining (38)
Bathroom (4)
Other (392)

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Hotel & grounds (10)
Pool/beach area (8)
Room/suite (6)
Dining (3)
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