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The Grand Mayan Acapulco

#5 of 178 Hotels in Acapulco
Certificate of Excellence
Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
The Grand Mayan Acapulco
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1,456 reviews from our community

Traveler rating
    815
    463
    85
    51
    42
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565
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
3 of 5 stars Reviewed 3 weeks ago

This is a complex hotel, seems its business model relay in dumb discriminations, which I cant tell if the work. Un fortunately there are not many luxury hotel options and probably they take advantage of it. The bad: The checkin is 5pm, we arrived 12pm with a 2 months baby, 3 years kid and two elderly, they didnt care to... More 

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Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

All activities/fun are at THE GRAND MAYAN. Guests of THE MAYAN PALACE line up to shuttle to THE GRAND MAYAN..It's THE GRAND MAYAN, pictures are wrong in brochures. We changed to GRAND MAYAN by agreeing to sit through a timeshare, not bad. In exchange for our time THE GRAND MAYAN gave is 10% off of our meals. Jay and I... More 

Was this review helpful? Yes 1
Downingtown, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Switched up a timeshare to go here. Got there on a Sunday and had a nice 2 bedroom suite in the Mayan Palace. Were asked to see their presentation. We did and they moved us to the Grand Mayan on Monday. The room was so musty we had to be moved again the next day. Three rooms in three days.... More 

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Gorham, New Hampshire
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This resort is first class. The amenities are very fine. The staff is extremely kind and attentive to service. The concierge, Soloman, was very helpful. He is a very kind man. I asked if he could do something special insofar as decorating our room for my marriage proposal and he went above and beyond the call of duty. Fresh flowers... More 

Was this review helpful? Yes 3
San Diego, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel was unhelpful and seems to be under constant construction. You will get a smelly dark room that faces the golf course, the ocean front rooms are only if you take their time share tour, at which you will be bullied and treated poorly. Our room was dirty upon arrival at 2am. No reparations were made to alleviate our... More 

Was this review helpful? Yes 4
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is absolutely incredible! Went here with the family and loved every min of it. Beach was amazing and the service is top notch. Only draw back was that it is not an all inclusive. Definitely would return!

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Meriden, Connecticut, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was my first trip to Acapulco, although I've traveled to the Yucatan peninsula many times. It is a different but equally pleasurable experience. The Grand Mayan is excellent in every way. We had the 1 bedroom suite with a small kitchen. we stopped at the Chedrau for groceries on our way from the airport. I was very happy to... More 

Was this review helpful? Yes 5
Seattle, Washington
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We went with 2 other couples. Acapulco was beautiful and perfectly safe. At the Mayan, we had a Master suite and master room for total of 3 separate bedrooms. We did not get a beach view, but looked down on a lovely golf course. The beach was very nice (beach massages, horseback riding, nice palapas) and the 5+ pools were... More 

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed for a week with my sister and her family who are members. We had a master suite which is two bedrooms connected by kitchen and common area that can sleep 4 kids quite comfortably. As noted by others, the pots/pans/utensils were pretty minimal but we made them work and it's nice not to eat every meal out. The... More 

Was this review helpful? Yes 1
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I (2 adults and 3 teenagers) went to Acapulco Mexico for 10 days during spring break. We stayed at the Mayan Sea Garden for one week and the Grand Mayan for 3 days. Here is my review. (1) My family and I felt absolutely safe at all times in the hotel zones, as well as, downtown Acapulo.... More 

Was this review helpful? Yes 5
Hotel Review Summarization

What travelers say

  • Cliff divers(10)
  • Tour guide(10)
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  • Lazy river(7)
  • Sebastian Hernandez(6)
  • Very nice(5)
  • City tour(5)
  • Ocean views(4)
  • Very good(4)
  • Water park(4)
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