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The Grand Mayan Acapulco

#5 of 178 Hotels in Acapulco
Certificate of Excellence
Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
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The Grand Mayan Acapulco
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The Grand Mayan Acapulco
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1,477 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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Richmond, Kentucky
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

This was a fabulous resort! We did as mentioned in other reviews and ask for an ocean view room and had the best view of the pools and the ocean! The staff were very friendly. On Thursday night, they had a live band around the pool that was a lot of fun. We also did as mentioned in the other... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Fantastic place to stay. You have all what you need, from food thru a convenience mini supermarket and a great service from the people who works in. Some places inside the hotel need an refurb to be at the same level of the other locations like Nuevo Vallarta, but it has a practical distribution (everything is close) much more better... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

Nothing could prepare me for the once in a lifetime retirement trip I experienced in Acapulco last week with the only tour guide anyone should use, Roberto Alarcón, that made it so magical & adventurous everyday! We were taken to VIP tables, treated like queens, & given hospitality way beyond our expectations. You cannot get this kind of unforgettable trip... More 

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Trenton, New Jersey
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved, loved, loved my stay at this resort. The staff was extremely friendly. They greet you every morning with "Buenos Dias" and their hand over their hearts. I loved my room on the 10th floor and the view was awesome. The activity staff were the best. George, Herman, Cynthia, Lupita, Jaziman, Karla, Cesar, Angel. They made my stay fun and... More 

Was this review helpful? Yes 3
Powder Springs, Georgia (USA)
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I exchanged a week to stay at Mayan Golf but actually asked for an upgrade to the grand Mayan in lieu of attending the time share presentation. There were three in our party; my husband, me, and our 27 year old son who just graduated from college. Our rooms were very nice and huge. We enjoyed staying at this property.... More 

Was this review helpful? Yes 3
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Well...as the saying goes...fool me once shame on you...fool me twice shame on me! Once is a mistake, twice is a habit...WE stayed at Grand Mayan June 12-17th. This was our second attempt a Vidanta group owned property. My very first review on Trip Advisor was the Mayan Palace review in Riviera Maya. I was kind on that one as... More 

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McDonough, Georgia
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the grand Mayan resort for our son's senior trip. They have truly earned the four diamonds that they hold as a four diamond resort. Edith and Andy took great care of us during our pool side visits! Always quick and efficient. Moving umbrellas are chairs anything to assist us. Francisco and Angel in the Café de Lago... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall, the Grand Mayan Acapulco is a very nice resort, but I don't think I would go back. Good: The rooms are nice and cleaned daily. The staff, especially spa staff, are very respectful and helpful. The views from both sides are very nice. The pool and lazy river are clean. The food and drinks are within reason and tasty.... More 

Was this review helpful? Yes 2
Klamath Falls, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were scheduled for the Mayan Palace, but upgraded to the Grand Mayan when we arrived, providing we agreed to attend the 90 minute sales presentation--(90 minutes was a joke!! -- it consumed most of the day). During the presentation we were miss informed by 3 salespeople on the costs involved in penalties for selling our Wyndham program and buying... More 

Was this review helpful? Yes 1
Detroit
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We found that the best way to experience a city is through the eyes of a local guide. We had been to Acaplulco before and our sightseeing left a lot to be desired without a helpful guide. We found Sebastian Hernandez of acapulcoforall.com on trip advisor and emailed him to book airport transfers and Acapulco tour ,this is the best... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Cliff divers(10)
  • Tour guide(10)
  • Roberto Alarcon(10)
  • Lazy river(7)
  • Sebastian Hernandez(6)
  • Very nice(5)
  • City tour(5)
  • Ocean views(4)
  • Very good(4)
  • Water park(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,255 photos of this hotel

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Management photos: Courtesy of the property manager

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