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All 176 Acapulco hotels

The Grand Mayan Acapulco

Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
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The Grand Mayan Acapulco
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Ranked #4 of 176 hotels in Acapulco
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Jesse G Portland, Oregon
  • Overview
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1,315 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Under a complete remodel and under construction with scaffolding blocking the view, shut down bar and restaurant, mud and dirt with giant trucks instead of swimming pool and no lake with free boats and the open pool being surrounded on 3 sides by workers, construction, and jackhammers. No notice whatsoever on website. No discount or accommodation made. 2 hours asking... More

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Portland, Oregon
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had a wonderful time in Acapulco and the Grand Mayan - June 15th through the 22nd. The property was clean, service staff were all very nice, even with our poor Spanish skills, we had no trouble communicating. I did a ton of research on the Grand Mayan, but it is quite better than you read or see in any... More

Was this review helpful? Yes 1
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

We had read about the positive experiences many people had during their vacation Acapulco but we still wondered if it was as safe as we hoped. I am happy to say that my wife, 3 girls and I felt completely safe. The Grand Mayan rates as one of the nicest resorts that we've stayed at and we've stayed at many.... More

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San Diego, California
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Grand Mayan June 15-22 and it was awesome! The hotel was clean and gorgeous and the staff brought me fresh flowers for our room one day and Hershey's kisses every night. The grounds were under construction but the new pool opened a few days before we left and we got to enjoy that as well as... More

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3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The hotel itself was nice if you could look pass all the construction going on, and the terrible smell of sewer. Not my kind of resort. Iguana's walking around. Pool was ok. Beach lets not forget the beach, dirty and not swim able. I wouldn't recommend this hotel to anyone. I couldn't comment on the rooms because my stay was... More

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Sonora, California
1 review
5 of 5 stars Reviewed June 24, 2014

My adult sons, their friends and I had a great family reunion at the Grand Mayan in Acapulco the first full week of June. We were treated exceptionally well by all of the staff from the moment we arrived until we left. Although we made many of our own meals in our full kitchens the food we ate at the... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

We recently visited a Acapulco 6/2k14. We had the most amazing time. The accommodations and food was fabulous. Benjamin Alarcon was the absolutely phenomenal as our private tour guide and new found friend. His knowledge of the country and the city was exemplary! His dedication and professionalism and availability could not be matched. He even took us to the airport... More

Was this review helpful? Yes 2
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 23, 2014

We recently stayed at the Grand Mayan resort in Acapulco. We had a 2 bedroom suite that overlooked the golf course. If you get an ocean view right now, you'll end up with a view of an empty lake and lots of construction. I would wait for construction to be complete. It will be fabulous when done. A new pool... More

Was this review helpful? Yes 3
Herzlia, Israel
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 21, 2014

We spent a week at the Grand Mayan through an RCI trade-in of our timeshare. We had a two bedroom suite which overlooked the golf course side. The suite was beautifully laid out and the beds were very comfortable. Each of the bedrooms had a hot tub, and one a jacuzzi. Living room and kitchen were comfortable and the suite... More

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 20, 2014

We just got back from our family trip. It was our first time in Acapulco and at this resort. Wait until construction is over. They said that it will be ready in 2015, but I'd give them until 2016 and confirm completion before booking. • There’s a horrible smell right by the hotel on the path to the pool and... More

Was this review helpful? Yes 2
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What travelers say

  • Cliff divers(23)
  • City tour(22)
  • Lazy river(19)
  • Roberto Alarcon(19)
  • Tour guide(10)
  • Great time(10)
  • Would highly recommend(10)
  • Very nice(9)
  • Ocean views(8)
  • Sebastian Hernandez(8)

Additional Information about The Grand Mayan Acapulco

Address: Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
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Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan

1,132 photos of this hotel

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Pool/beach area (231)
Hotel & grounds (237)
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Room/suite (106)
Family/play areas (5)
Dining (38)
Bathroom (4)
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Hotel & grounds (10)
Pool/beach area (8)
Room/suite (6)
Dining (3)
Family/play areas (1)
Other (2)


Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Acapulco #2 On the Beach Hotel in Acapulco #2 Best Value Hotel in Acapulco #3 Romantic Hotel in Acapulco
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