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The Grand Mayan Acapulco

#6 of 179 Hotels in Acapulco
Certificate of Excellence
Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
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The Grand Mayan Acapulco
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1,506 Reviews from our TripAdvisor Community

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Traveler rating
    841
    477
    89
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    44
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591
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1506)
  • Mar-May only
    (504)
  • Jun-Aug only
    (344)
  • Sep-Nov only
    (236)
  • Dec-Feb only
    (422)
All months
Canada
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

we were a wonderful holiday in this beautiful hotel we were well excellent staff very good restaurant we went for a walk to the beach and we felt very safe beautiful pools the personsl generally very friendly took a city tour took us to the divers we watched the sunset sun took us to the chapel of peace a very... More 

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Jacksonville, Florida
1 review
5 of 5 stars Reviewed 6 days ago NEW

Thanks to Sebastian Hernandez of acapulcoforall.com we had a week filled with adventure after adventure. This was our second time using his services and nothing helps you understand the city and understand its significance like having the right person explain it to you. I found Sebastian the first time we came to Acapulco in repeated reviews on Trip Advisor so... More 

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Acapulco, Guerrero, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We were a very nice holiday facilities very beautiful hotel very clean pools beautiful golf course rode Acapulco visited the divers were in the market for handicrafts in the chapel of peace in the manufacture of silver we ate at the cottage restaurant food Mexican and seafood we were also in the city of Taxco silver city also went on... More 

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Acapulco, Mexico
2 reviews
5 of 5 stars Reviewed 1 week ago

I have been with my family for 1 week in "The Grand Mayan" hotel. The hotel is magnificent and the service is beyond all my expectation. There are 2 problems that bother me in my staying: 1) Laundry cost too much (Around 10$), 2) The room missing dish washer & an oven. The one thing that helped my vacation to... More 

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wrapping up a great trip to Acapulco, MX. Do not believe the reviews from years ago, Acapulco is very safe. One can see the police and military presence, ensuring that it stays safe. We had the most amazing English speaking tour guide, Ricardo. His service was impeccable and he is available for city, beach, and jungle tours (cliff divers, flea... More 

Was this review helpful? Yes 3
San Diego, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have a timeshare and we decided to stay at the Grand Mayan. The resort facilities are top notch and it is really a beautiful hotel. The resort has a huge pool, lazy river, swim up bars, pool service and most important...it is located on the beach with direct beach access. The Grand Mayan is located about 20 minutes from... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Kristen C : We really appreciate the time you have taken to share with us your impression about your stay. We are happy you enjoyed our pools and the facilities. We are disappointed we did not meet all your expectations. All our staff has a strict regimen of training and supervision in order to provide the highest level of... More 

Toluca, Mexico
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for Easter week this year, 7 nights. Everything met or exceeded our expectations, and we had a great time. Time to relax, spend time together as a family, etc. The wáter in the bay was a bit dirty, as one of my daughters started getting a rash after 2 days of surf boarding, so we stuck to... More 

Was this review helpful? Yes 4
Corona, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I visited Acapulco for the first time at Grand Mayan Palace. The resort was beautiful and immaculate! The grounds were kept spotless and I watched from our ocean view room every night and morning as the staff cleaned, landscaped and secured the resort. Room cleaning was twice a day with turn-down service which was extra special. One... More 

Was this review helpful? Yes 3
New London, Connecticut
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I got a taste of first class living from this whole experience, and now there's no turning back for us. The hotel was wonderfully accommodating, they really do care about your personal experience. It was a surprise honeymoon, so we didn't have time to practice Spanish which turned out to be fine, since 99% of the staff... More 

Was this review helpful? Yes 2
Overland Park, Kansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Grand Mayan is one of the best places out family has stayed at. The rooms are very clean, and the staff works hard to keep the grounds beautiful. The food is delicious, especially the seafood, but expect the same prices as in the US. And the tips add up. Use the free shuttle to move around the other properties.... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Cliff divers(10)
  • Tour guide(10)
  • Roberto Alarcon(10)
  • Lazy river(7)
  • Sebastian Hernandez(6)
  • Very nice(5)
  • City tour(5)
  • Ocean views(4)
  • Very good(4)
  • Water park(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,273 photos of this hotel

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Dining (49)
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Family/play areas (7)
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Bathroom (4)
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Other (420)

Management photos: Courtesy of the property manager

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Hotel & grounds (10)
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Pool/beach area (8)
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Room/suite (6)
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Dining (3)
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Other (2)
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Amenities