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The Grand Mayan Acapulco

Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
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Certificate of Excellence 2014
The Grand Mayan Acapulco
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The Grand Mayan Acapulco
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1,359 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

While other Mexican cities gained in popularity since Acapulco's heyday a half century ago, it's high time Americans and Canadians visit (or revisit) the beaches, lagoon and Sierra Madre mountainous vistas that make Acapulco a beautiful scenic city. The Grand Mayan Resort is undergoing some additions/renovations and expects to open a new lazy river water feature before Christmas 2014. New... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Hegaritaville : Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, the pools and the facilities. We will gladly share your comments with our concierge staff as well. We are certain them will gladly receive your feedback,... More 

Laguna Beach, California
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have been Vida owners for over 24 years and have stayed in one of their locations every year. This year 2014, we spent 3 weeks in Acapulco. Had a fabulous time. Everything about our experience was A+ except arriving and finding MAJOR construction right in front of our building and OUR pool torn up. Had to walk much further... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear facharles : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. Rest assured that your comments will be taken into consideration in order to provide... More 

Ontario, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We have been owners at the Grand Mayan properties for about 10 years now. We absolutely love all the properties and always have. The biggest issue is trying to get family and friends to see the value in the costs when there is no all inclusive or food plan option available.....and to get them to come down for the first... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear cmariesue : Thank you very much for providing your comments about your vacation at The Grand Mayan. We are very pleased to learn you have been faithful owners of our brands. Your feedback is very important to us, and we will gladly follow-up with the appropriate areas as creating ideal vacation experiences is our main goal. We would like... More 

Mexico City, Mexico
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I just got back from a week at the Grand Mayan and cannot say how much we enjoyed our stay. We felt as though we were VIPs at an exclusive resort. We were on the 9th floor end unit, beautiful views of the ocean, mountain and golf course. While booked back in June, we were not informed... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear EvaCal70 : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. We truly appreciate your kind words about our housekeeping and most of our staff, as they are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing service excellence. Comments like yours enable our continued... More 

St. Albert, Canada
2 reviews
4 of 5 stars Reviewed November 19, 2014

We had contacted Roberto Alarcon & had him pick us up in Mexico City, unbelievable traffic in this huge city. Arriving at the Grand Mayan in the early hours of the morning, we were quickly checked into a corner room overlooking the city & the golf course. It was quiet 7 we were not bothered by any construction noise. Staff... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Cliff1142 : Thank you for taking the time to provide us your feedback about your past stay with us at The Grand Mayan. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Your comments are always welcomed. We always like to hear about our guests’ experiences since it... More 

Mountain View, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2014

I've owned Grand Mayan for nearly 10 years now. I'm recently divorced and went there on my own. From the minute I arrived the staff were very accommodating. I arrive early and sat out on large couches listening to the ocean. My stress level was eliminated in 2 hours. For the rest of the week the staff was very friendly... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear liamslynch : Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our staff’s service was top-notch. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you think our resort is beautiful and you perceived the cleanliness of... More 

Singapore, Singapore
Top Contributor
73 reviews 73 reviews
67 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 13, 2014

I was placed in this hotel by a business associate who also stayed there recently, and of whom assured me was a very good hotel, he undersold this property, its a great hotel from the bell captain to the reception to the business center people who I only spoke to on the phone however they were all very helpful and... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear William S : Thank you for taking the time to provide us your feedback about your recent stay at The Grand Mayan. We are delighted to find out that you enjoyed our resort. We really thank you as well for your kind comment about our staff, as creating ideal vacation experiences is their main goal. Your comments are always... More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 9, 2014

Just returned from our first visit to Acapulco. Loved Acapulco and the Grand Mayan was beautiful. As so many people have mentioned in other reviews the construction is an issue... but it didn't ruin the week. From other reviewers we also knew not to get a room facing the ocean since that would overlook the construction area! Our room was... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Dianne R : Thank you very much for providing your comments about your vacation at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, the facilities and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Comments like yours... More 

Utah
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2014

Unlike many hotels in the Mayan chain, this one is right on the beach so you don't have to take those silly golf carts to go everywhere. The beach is beautiful, the rooms are large, well-equipped and leave nothing to be desired. The only downside are those horrible time-share presentations that they keep pestering you to attend, but that is... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear JDH77 : Thank you for providing your comments about your vacation at The Grand Mayan. We are so glad you had a good time enjoying our accommodations and facilities. Rest assured that your comments will be taken into consideration in order to provide our guests everything that they need to make the most of their vacations with us. It... More 

Grand Rapids, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 7, 2014 via mobile

My wife and I vacationed at the Grand Mayan in Feb 2014. It was our first time in Acapulco. Overall we had a fabulous stay. We agreed to attend their timeshare presentation expecting the 90 minutes promised. After twice that we were finally escorted to their exit interview process where one last attempt was made to get us to purchase... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Steve Z : Thank you for taking the time to provide us your feedback about your past stay with us at The Grand Mayan. It appears as though not all your expectations were met. This will be addressed by the appropriate areas as we always work hard to have a clear communication with our honored guests and we look... More 

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Hotel Summarization (Beta)

What travelers say

  • Cliff divers(23)
  • City tour(22)
  • Roberto Alarcon(19)
  • Lazy river(19)
  • Tour guide(10)
  • Great time(10)
  • Would highly recommend(10)
  • Very nice(9)
  • Ocean views(8)
  • Sebastian Hernandez(8)

Additional Information about The Grand Mayan Acapulco

Address: Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Number of rooms: 451
Reservation Options:
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Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan
Hotel Style:
#1 Best Value Hotel in Acapulco
#2 On the Beach Hotel in Acapulco
#2 Family Hotel in Acapulco
#4 Romantic Hotel in Acapulco

1,146 photos of this hotel

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