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The Grand Mayan Acapulco

Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
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Certificate of Excellence 2014
The Grand Mayan Acapulco
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The Grand Mayan Acapulco
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1,374 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chesapeake, Virginia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed yesterday NEW

Gee, where to start? The resort is lovely, even with all the construction. We were on the 6th floor facing the golf course, so the noise was not a factor in our room, though the jackhammers are running from 7a.m. to 7p.m. 6 days a week and can be heard from all the pools. The morning after arrival, my son... More 

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New York City, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

I just returned to snowy NYC after a one week stay at The Grand Mayan with a good friend. From arrival to departure, we received friendly, top-notch service, and it didn't hurt that the weather was perfect :) . Both my friend and I work in hotels, so we understand and appreciate excellent service; it was nice to truly feel... More 

Was this review helpful? Yes 2
Coquitlam, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Really enjoyed the pools and the cleanliness of the rooms but the major construction made the experience disruptive. The town, the people and the restaurants such as Tony's Sirocco and Zibu were outstanding. Enjoyed the historical tour and the landscape of the city.

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San Francisco, California
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Trip dates: Jan. 11 -18, 2015 Our third time (owner) at the Grand Mayan and will never go again...each time we go there is construction going on. Should of learned my lesson the first trip! Had a great ocean front one bedroom suite right in front of the "Lazy River", which is why we go there in the first place.... More 

Was this review helpful? Yes 2
Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Acapulco exceeded my expectations - friendly people, very safe and great restaurants with beautiful views of the city and the bay. Hotel going under construction but did not impede enjoyment of the beautiful pool or expansive beach. Most of the construction will be over by mid Feb when the lazy river will open - a shame we missed it, but... More 

Was this review helpful? Yes 1
Rathdrum, Idaho
1 review
4 of 5 stars Reviewed 1 week ago

As others have mentioned the resort is undergoing some new construction. However we still had a very enjoyable time. Everyone we met was very friendly and helpful. Rooms were very clean, but as another reviewer observed there was a musty smell in the rooms, I assume it has something to do with the climate. As well we thoroughly enjoyed using... More 

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Carlsbad, California, United States
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

My girlfriend and I are at the airport in Acapulco waiting for our flight home as I write this review. The staff is very friendly and curtious, absolutely top notch and the architecture is first rate. Unfortunately the rest of the experience warrants a non return to this resort. Construction is going on so if you like the sound of... More 

Was this review helpful? Yes 3
Old Saybrook, CT
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When researching trip to Acapulco, I was confident that the Grand Mayan would prove to be an enjoyable place and I was not wrong. The resort, although going through an extensive amount of construction, proved to be great for our family. We stayed in a mountain view, one bedroom suite which was very nice, although smelled very musty the entire... More 

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It was a dream come true...Decided several months ago that I would treat my mother to a trip somewhere in the world for her birthday, after much consideration acapulco was our destination and the Grand Mayan would be our heaven on earth. what an amazing experience, an impressive staff, and emaculate facilities with breath taking views all around you. i... More 

Was this review helpful? Yes 4
Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 2, 2014

While other Mexican cities gained in popularity since Acapulco's heyday a half century ago, it's high time Americans and Canadians visit (or revisit) the beaches, lagoon and Sierra Madre mountainous vistas that make Acapulco a beautiful scenic city. The Grand Mayan Resort is undergoing some additions/renovations and expects to open a new lazy river water feature before Christmas 2014. New... More 

Was this review helpful? Yes 5
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Hegaritaville : Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, the pools and the facilities. We will gladly share your comments with our concierge staff as well. We are certain them will gladly receive your feedback,... More 

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Hotel Summarization (Beta)

What travelers say

  • Cliff divers(23)
  • City tour(22)
  • Roberto Alarcon(19)
  • Lazy river(19)
  • Tour guide(10)
  • Great time(10)
  • Would highly recommend(10)
  • Very nice(9)
  • Water park(8)
  • Sebastian Hernandez(8)

Additional Information about The Grand Mayan Acapulco

Address: Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$
Number of rooms: 451
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Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan
Hotel Style:
#2 On the Beach Hotel in Acapulco
#4 Romantic Hotel in Acapulco
#5 Family Hotel in Acapulco

1,153 photos of this hotel

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