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The Grand Mayan Acapulco

#4 of 179 Hotels in Acapulco
Certificate of Excellence
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Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
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1 room 1 adult
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The Grand Mayan Acapulco
The Grand Mayan Acapulco
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1,572 Reviews from our TripAdvisor Community

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New York City, New York
1 review
4 of 5 stars Reviewed 2 days ago NEW

Overall this is a very nice hotel. The studio rooms do not have a refrig in them which was a bit of a disappointment. The rooms were very clean and the maid service came daily. The pool area is lovely, has plenty of seating and has wait service. The beach is nice also and the vendors selling items will go... More 

Helpful?
Thank cherese2016
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The room was a double with a kitchenette in the center space. We loaded up on groceries at the local Walmart store. Our room was cleaned and bed turned down with chocolates each day. The weather was perfect and the pool water was warm and relaxing. The staff went out of its way to make you feel at home. Great... More 

Helpful?
2 Thank William R
Keswick, Canada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Returned on Fri after a month at the Myan. An absolutely beautiful resort with awesome pools and warm ocean waters. All service personnel are friendly and always ready to help. Our 2 pool girls Edith and Luce were wonderful and always had a smile to share. Our only complaint was the original studio room they gave us on the 5th... More 

Helpful?
1 Thank sweetpea1949
Alton Bay, New Hampshire
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

My husband and I traveled to the Grand Mayan with another couple for 2 weeks in January. What a great place to stay! Our rooms were kept spotless, the grounds are immaculate and staff friendly. Every concern was promptly taken care of. I would highly recommend the water aerobic classes given daily at noon. The ocean was even warmer than... More 

Helpful?
Thank BettyJane M
Lanzhou, China
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived and there was a problem with our sink so we left and walked around the beach for a while. When we came back we found towel around our sink so we went to the desk to ask what was going on. The concierge asked our room number and already knew the problem and had a smile on his... More 

Helpful?
2 Thank TourDeSegan
Long Island, New York
Level Contributor
99 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
5 of 5 stars Reviewed 1 week ago

For two weeks in January, the weather was beautiful, the resort was immaculate, the service was great and the one bedroom Grand Mayan suite was just fine! My only complaint, and it is system wide for the Mayan Grupo Vidanta brand is the lousy tv selections at night (or day). Fox news is not news. CNN was mostly not the... More 

Helpful?
1 Thank TravelerToo
Schaumburg, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Last week we stayed at the Grand Mayan. It is a beautiful property with very friendly and accommodating staff. Their pools and lazy river are beautiful and very clean. The rooms are clean and housekeeping visits twice a day. Towels are plenty as are pillows. The only complaint I had about the room was the terribly musty smell. I did... More 

Helpful?
1 Thank TerriAst
Kansas City, Missouri
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This was our first time in Acapulco and we really enjoyed. The food was God and the service was fabulous. The entire staff from the front desk to housekeeping was very service minded. I would definitely recommend the Grand Mayan. I would suggest an upper floor if at all possible to take in the beautiful grounds.

Helpful?
Thank Nancy7333
Kansas City, Missouri
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were a group of 3 couples and absolutely enjoyed out stay at The Grand Mayan. This resort is not brand new, however, it is one of the best maintained resorts we have visited in many years. The Grand Mayan is part of several "mayan" resorts and their is shuttle service between them that is excellent - be sure to... More 

Helpful?
1 Thank Holtster75
Gainesville
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Grand Mayan Palace is not only amazing but excellent service from Josue Hernandez at the front desk. Josue is so professional and so attentive to guests' request. He is a hard worker and really tries his best to please the customers. Thank you also to restaurant staff Lucy, Julio, Manuel and Raul of Cafe Lago. Thanks also to concierge... More 

Helpful?
Thank Richard G
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