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All 177 Acapulco hotels

The Grand Mayan Acapulco

Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
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The Grand Mayan Acapulco
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89%
Ranked #5 of 177 Hotels in Acapulco
Certificate of Excellence 2014
A recent review
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1,334 reviews from our community

Traveler rating
    753
    426
    76
    43
    36
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517
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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English first
Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My daughter & I stayed at the Grand Mayan, 22 Aug - 29 Aug 2014. I originally got the Mayan Palace thru my Westgate Cruise & Travel for a week. We arrived and were greeted by the staff, who said we could get an upgrade to the Grand Mayan, if I participated in a presentation, the next day. The upgrade... More

Was this review helpful? Yes 1
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Shockingly poor and unsafe. As my pictures show, the Grand Mayan Acapulco is undergoing a major and substantial reconstruction. This is not a modest renovation with a few "excuse our appearance" posters. This is major, earth moving, digging, heavy equipment reconstruction. More than half of the resort is closed. Yet, if you look at the Grand Mayan Acapulco website, everything... More

Was this review helpful? Yes 7
Center City, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and I have stayed at many resorts and hotels, but the friendliness of the staff, the great food, and the fantastic service at this Acapulco hotel are all exceptional! It was grand!! Yes, there was oceanfront construction going on during our stay, but we enjoyed our room with the kitchenette, on the fifth floor overlooking the mountains in... More

Was this review helpful? Yes 1
Tampico, Mexico
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a wonderful resort, but I wish that I had really thought twice about going based on your recent postings and reviews. There is massive construction going on. I could not begin to believe that all the beachfront pools had been pulled out. I figured that construction was just in one sectioned area. Acapulco Grand Mayan has always been... More

Was this review helpful? Yes 2
Worland, Wyoming, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed at other Grand Mayan/Mayan Palaces in past thus can compare. Our family of 2 adults and 6 children flew to Mexico City and rented a large van and drove to Acapulco. We like that the Mayan properties are NOT all-inclusive and you can go off property to eat and experience more of the local flavor. This is... More

Was this review helpful? Yes 2
toronto
Top Contributor
76 reviews 76 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Construction is still there and expected to be done by October, some say December and still skeptical. Gone is the fishy smell some people have complained about. The construction is an eyesore of course and the noise becomes a white noise after a while but still not pleasant. The 1br unit with kitchen is great except the fridge is kaput,... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Ok there isnt enough space here for me to write about all of the wonders of the Grand Mayan Palace. The rooms were huge and fully equipped even with a dipping pool on the balacony. The staff know count on me service and display it every time they greet you. We had the first class experience here... The pool and... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Sdorney : We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our... More

Coeur d'Alene, Idaho
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 11, 2014

This hotel was great! The best part of our trip was booking our own personal driver, Roberto Alarcon. He has got to be the absolute best driver and most personable guy I have ever met. Speaks good English and knows all the best places to take you for dinner tours and all of your Acapulco wants and needs. Check him... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Cody S : We are glad you have decided to post a review as it helpful to further enrich our performance and give other travelers a better idea of what to expect. We are also happy that you found our property to be beautiful. Your comments are always welcomed. We always like to hear about our guests’ experiences since... More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 11, 2014

Me and my family stayed this last week in room 3523, as soon as we arrived we lock our money in the safe, the room attendant MAR GARITA came ito the room, and robed us almost $600, we reported the incident to the front desk, they laughed about it and didn't do any thing to research!. What kind of hotel... More

Was this review helpful? Yes 3
San Francisco, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2014

We have stayed at the Geand Mayan for the past 5 years. Our recent stay was one week in August 2014. Our first two nights we had turn down service, but no more the rest of the week. Our blow dryer broke from day one and we had to call housekeeping two days in a row to get it fixed.our... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear A A : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. We are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be shared with all the appropriate areas in order to continue working towards exceeding all our guests’ expectations. Your comments... More

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Hotel Summarization (Beta)

What travelers say

  • Cliff divers(23)
  • City tour(22)
  • Roberto Alarcon(19)
  • Lazy river(19)
  • Tour guide(10)
  • Great time(10)
  • Would highly recommend(10)
  • Very nice(9)
  • Water park(8)
  • Sebastian Hernandez(8)

Additional Information about The Grand Mayan Acapulco

Address: Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan

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