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The Grand Mayan Acapulco

#7 of 179 Hotels in Acapulco
Certificate of Excellence
Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
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The Grand Mayan Acapulco
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1,491 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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  • All months
    (1491)
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    (504)
  • Jun-Aug only
    (329)
  • Sep-Nov only
    (236)
  • Dec-Feb only
    (422)
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Overland Park, Kansas
1 review
4 of 5 stars Reviewed 3 days ago NEW

The Grand Mayan is one of the best places out family has stayed at. The rooms are very clean, and the staff works hard to keep the grounds beautiful. The food is delicious, especially the seafood, but expect the same prices as in the US. And the tips add up. Use the free shuttle to move around the other properties.... More 

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Atlanta, Georgia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent six wonderful days at the resort returning just yesterday. The best part of the stay was the staff and the overall hospitality. The resort itself was very nice and clean. The food at the restaurant was very good as well. We went to Walmart and picked up food to cook most of our breakfast and lunches though. The... More 

Was this review helpful? Yes 2
Elberton, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I had a gift exchange for a week from a friend and had so looked forward to my week in Acapulco...but quickly went downhill from the moment we arrived. We were told we would be across the street from the beach (golf course) and shuttle back and forth to the Grand Mayan since that is the only beach access. We... More 

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Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Twyla L : Thank you for providing your comments about your vacation at The Grand Mayan. We generally receive very favorable comments about all our staff and the service they provide; unfortunately in this instance, it would appear that is not the case. This will be shared with the appropriate areas as all our staff has a strict regimen... More 

Miami, Florida
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Outdated rooms AC wasn't working and after reporting twice, it wasn't fixed They don't have feather pillows Wifi extremely expensive and didn't reach 1 MB They have rules for everything: - Wrist band at all times (It is so uncomfortable) - You need a card to get a towel - You need to be cleared by the front desk on... More 

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Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear jaime g: Thank you for taking the time to provide us your feedback about your past stay at The Grand Mayan. We are surprised to learn about the inconveniences experienced. Your observations will be shared with all areas concerned as guests’ feedback is important to us, and ultimately is how we measure our success. Sincerely, The Grand Mayan Acapulco... More 

Las Cruces, New Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am retired and my wife soon will be and this year she had to use seven weeks of leave, so we have visited various resorts belonging to Pueblo Bonito and the Vidanta Group/ Grand Mayan . Grand Mayan Acapulco was the best resort of the five we have visited in the past year ( Puerto Vallata, Cabo san Lucas,... More 

Was this review helpful? Yes 1
Lowell, Indiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This resort was unbelievable... Staff was very accommodating and pleasant, views were amazing with the beach just footsteps away. Beautiful rooms, though due to the humidity it smelled moldy... we asked the staff about it and they were quick to fix the problem. it was still musty, but way better than before. I really can't say anything bad about the... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear jennifer T: Thank you for taking the time to provide us your feedback about your recent stay at The Grand Mayan. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. The same way, it is pleasing to find out you liked our pools and the lazy river. Your comments... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Before I comment on the bad review, I do want to say that the Grounds were beautiful even with construction going on. Our room 3415 and 3417 were also very clean. Pools and bathrooms very clean. So here it goes...As soon as the staff service knows you have American money or know that you are not Mexican, their expectation of... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Sophia G : Thank you for choosing The Grand Mayan for your vacation and for sharing your review with us. are so glad you enjoyed our grounds and you perceived the resort’s cleanliness. We are shocked to learn about the inconveniences experienced during your visit, since we are always looking to surpass our clients’ expectations of genuine hospitality by... More 

Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I was stay this hotel with my brother and sister for her 63 year's b-day between 19 - 26 Jun ,2015 . after arrived , reservation agent refused honor my 2 bedroom 2 bath confirmation cert issued by INTERVAL , instated , we all stay an VERY MILDEW SMELLY one bedroom / one bath for entire week , After three... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Natural10591: Thank you for taking the time to provide us your feedback about your stay at The Grand Mayan. We are surprised to learn about the inconveniences experienced. Your observations will be shared with all areas concerned as guests’ feedback is important to us, and ultimately is how we measure our success. Sincerely, The Grand Mayan Acapulco Management. More 

Bridgeport, Connecticut
1 review
3 of 5 stars Reviewed 4 weeks ago

We just came back from a week stay at the Grand Mayan. Overall its a very nice place and staff is very polite. Room at times had a musty smell. Pool and lazy river are the BEST!! Beach is also very nice once you get passed the vendors. At times it got annoying and it kept us from gong to... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear illingworth133: Thank you so much for commenting about your stay at The Grand Mayan. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our pools and the lazy river. However, we are disappointed that we were unable to meet your... More 

Richmond, Kentucky
Level Contributor
1 review
5 of 5 stars Reviewed 4 weeks ago

One of the best room views that we've ever had, anywhere! The people were all super friendly and they had great places to eat, big pools, a wonderful beach and clean rooms. It is hard to beat the Grand Mayan! In fact the only negative things that I can come up with are these, it's a little far away from... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Donapolo : Thank you for taking the time to provide us your feedback about your past stay with us at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable... More 

Hotel Review Summarization

What travelers say

  • Cliff divers(10)
  • Tour guide(10)
  • Roberto Alarcon(10)
  • Lazy river(7)
  • Sebastian Hernandez(6)
  • Very nice(5)
  • City tour(5)
  • Ocean views(4)
  • Very good(4)
  • Water park(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,265 photos of this hotel

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Hotel & grounds (264)
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Room/suite (118)
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Dining (49)
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Bathroom (4)
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Management photos: Courtesy of the property manager

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Hotel & grounds (10)
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Pool/beach area (8)
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Room/suite (6)
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Dining (3)
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Family/play areas (1)
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Other (2)
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Amenities