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The Grand Mayan Acapulco

#5 of 178 Hotels in Acapulco
Certificate of Excellence
Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
The Grand Mayan Acapulco
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1,457 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 of 5 stars Reviewed yesterday NEW via mobile

we stayed at the apartment suites we were 9 people (7 adults and 2 kids) in total and stayed in a 2 bedroom suite. We had a great time! Had food prepared and cooked every night. The surroundings are safe for morning jogs and afternoon walks. The beach is not as clear as other beaches in Mexico, but it is... More 

Was this review helpful? Yes
2 reviews
3 of 5 stars Reviewed 3 weeks ago

This is a complex hotel, seems its business model relay in dumb discriminations, which I cant tell if the work. Un fortunately there are not many luxury hotel options and probably they take advantage of it. The bad: The checkin is 5pm, we arrived 12pm with a 2 months baby, 3 years kid and two elderly, they didnt care to... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Cesar C : Thank you for choosing The Grand Mayan for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. All the same, we are disappointed that we were unable to meet your expectations to the fullest. Rest... More 

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

All activities/fun are at THE GRAND MAYAN. Guests of THE MAYAN PALACE line up to shuttle to THE GRAND MAYAN..It's THE GRAND MAYAN, pictures are wrong in brochures. We changed to GRAND MAYAN by agreeing to sit through a timeshare, not bad. In exchange for our time THE GRAND MAYAN gave is 10% off of our meals. Jay and I... More 

Was this review helpful? Yes 1
Downingtown, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Switched up a timeshare to go here. Got there on a Sunday and had a nice 2 bedroom suite in the Mayan Palace. Were asked to see their presentation. We did and they moved us to the Grand Mayan on Monday. The room was so musty we had to be moved again the next day. Three rooms in three days.... More 

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Gorham, New Hampshire
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This resort is first class. The amenities are very fine. The staff is extremely kind and attentive to service. The concierge, Soloman, was very helpful. He is a very kind man. I asked if he could do something special insofar as decorating our room for my marriage proposal and he went above and beyond the call of duty. Fresh flowers... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Paul S: We are pleased you chose to stay at The Grand Mayan for your vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. It will be our privilege to share it with them, specifically the staff mentioned; we are certain they will be happy to receive... More 

San Diego, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel was unhelpful and seems to be under constant construction. You will get a smelly dark room that faces the golf course, the ocean front rooms are only if you take their time share tour, at which you will be bullied and treated poorly. Our room was dirty upon arrival at 2am. No reparations were made to alleviate our... More 

Was this review helpful? Yes 4
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear jennyfinny : We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are disappointed that we were unable to meet your expectations to the fullest. We generally receive very favorable comments about our staff and the service they provide; unfortunately in this instance, it would appear that... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is absolutely incredible! Went here with the family and loved every min of it. Beach was amazing and the service is top notch. Only draw back was that it is not an all inclusive. Definitely would return!

Was this review helpful? Yes
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Dan R: Thank you so much for commenting about your stay at The Grand Mayan. We really thank you for your kind comment about the staff and the service they provide. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation. We truly appreciate your preference and look... More 

Meriden, Connecticut, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was my first trip to Acapulco, although I've traveled to the Yucatan peninsula many times. It is a different but equally pleasurable experience. The Grand Mayan is excellent in every way. We had the 1 bedroom suite with a small kitchen. we stopped at the Chedrau for groceries on our way from the airport. I was very happy to... More 

Was this review helpful? Yes 5
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Kathleen D : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn you enjoyed our food options and the facilities. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly... More 

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We went with 2 other couples. Acapulco was beautiful and perfectly safe. At the Mayan, we had a Master suite and master room for total of 3 separate bedrooms. We did not get a beach view, but looked down on a lovely golf course. The beach was very nice (beach massages, horseback riding, nice palapas) and the 5+ pools were... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Ellen S: Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, the activities and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal is... More 

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed for a week with my sister and her family who are members. We had a master suite which is two bedrooms connected by kitchen and common area that can sleep 4 kids quite comfortably. As noted by others, the pots/pans/utensils were pretty minimal but we made them work and it's nice not to eat every meal out. The... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Paddleberg: We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most... More 

Hotel Review Summarization

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