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All 177 Acapulco hotels

Crowne Plaza Acapulco

3.5 of 5 Hotel   |   Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
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Ranked #13 of 177 hotels in Acapulco
A recent review
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459 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Top Contributor
55 reviews 55 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We spent two nights here. We found the beach to be much more hospitable here versus another hotel we spent time at. The people selling were kept at bay by the ropes and this allowed for much nicer beach time. The room was clean, staff was fine, walking distance to a lot of restaurants and oxxo, essential for bear and... More

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Management response:

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Michigan, United States
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Danced and had drinks at the Crowne....Great dance music and drinks were delicious.Hospitable waitstaff. Very knowlegeable concierge. Atmosphere sitting at tables in an "open-air" location, (ie-the entranceway) afforded a wonderful breeze and view of the mountains.Definbitely nice place to visit for nightlife if you don't have the opportunity of staying there....

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Scarborough, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was there for 1 week. The location and surroundings are very nic, safe and pretty clean . overall , was good value for the money. Swimming pool area was great. Although , the rooms could be more nice and re new furniture.

Was this review helpful? Yes 2
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Peterborough
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have been to Acapulco many times and have tried out different resorts. This is probably my close 1st choice. Grounds were clean. Food was great, Service very friendly and professional. Location perfect if you like to do excursions. I was overly impressed with the room, however they did offer upgraded ones for a fee. Might try that if I get... More

Was this review helpful? Yes 1
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More

Waterdown
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

After going to Cuba the past few years, we decided to try something different... a Sunwing all inclusive at the Crowne Plaza in Acapulco. We arrived on the Wednesday during March break and the first thing we noticed was that it was very quiet for tourism for this traditionally busy week. The hotel was extremely well maintained and the service... More

Was this review helpful? Yes 1
Management response:

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More

New York City, New York
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 19, 2014

This is a beautiful place - picturesque and all (see instagram: "harvardattorney" ) and decent rates can be had online (better than you can get in person, actually.) what's lacking: -things that work. for example, ice machines. i was told they're on the 9th, 13th and 15th floor. after 6 floors schlepping around - none on 9th. 13th doesn't exist... More

Was this review helpful? Yes 1
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2014

I have been staying at this beautiful resort since 1982, with my family and friends. This year I went there in February to celebrate my honeymoon. The weather is always fantastic. The food and the customer service is extraordinary!!! The staff welcomed us back with open arms, and we are treated like family. THIS IS OUR HOME AWAY FROM HOME!!!!!... More

Was this review helpful? Yes 2
Management response:

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More

Windsor, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 6, 2014

We were there from Jan 26/14 to Feb.13/14. As I've posted previously we are happy comming back to this property. We have been visiting Acapulco since 1985(sometimes twice in the same year) For the last 9 years we have been staying here. We wouldn't be if we were not happy. From check in to check out we are treated like... More

Was this review helpful? Yes 3
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 4, 2014

The room and view were excellent, the maid service great, very clean rooms and swimming pools. Restaurant waiters are the worst I EVER had ( I always tip more than 15% ) older and tired wait staff. Buffet food VERY repetitive, snack bar selection very limited and the couple of times I asked for sometime that was not on the... More

Was this review helpful? Yes 1
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More

Kingston, Ontario, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 28, 2014

We stayed here from Feb.19-Feb.26/14. It is by far one of the best hotel's I've ever been to. If you like being waited on hand and foot this is the place to go! They bring you a bucket of ice with your choice of beverage and keep it refreshed, if you don't feel like going to the buffet you can... More

Was this review helpful? Yes 3
Crowne Plaza A, E-Commerce at Crowne Plaza Acapulco, responded to this review
Google Translation

Agradecemos sinceramente el que nos haya hecho llegar sus comentarios. Como Hotel Crowne Plaza Acapulco hacemos todo nuestro esfuerzo para... More

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Additional Information about Crowne Plaza Acapulco

Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Crowne Plaza Acapulco Hotel
Acapulco Crowne Plaza
Crown Plaza Acapulco
Address: Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Acapulco
#11 Best Value Hotel in Acapulco
#13 Romantic Hotel in Acapulco
#13 Top resorts Hotel in Acapulco
#13 Family Hotel in Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Acapulco 3.5*
Official Description (provided by the hotel):
The Crowne Plaza Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more   less 
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