We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 177 Acapulco hotels

Crowne Plaza Acapulco

3.5 of 5 Hotel   |   Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Acapulco to your Saves list
Crowne Plaza Acapulco
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
60%
Ranked #14 of 177 hotels in Acapulco
A recent review
3 of 5 stars reviewed 1 week ago
chribuch München, Deutschland
  • Overview
  • Reviews (490)
  • Photos (395)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (34)
  • Location
  • More
true
Write a Review

490 people have reviewed this hotel

Traveler rating
    109
    173
    97
    67
    44
See reviews for
118
143
22
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
München, Deutschland
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for 2 days at the Crowne Plaza. We enjoyed the swimming at the guarded pool. The rooms however could need some renovation and the beds are a bit too hard. There are many restaurants around the hotel. It is located at the bay of San Lorenzo and 30 min away from the airport.

Was this review helpful? Yes 1
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Senior Contributor
22 reviews 22 reviews
22 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked for one night as I was attending a conference that was hosted in the hotel. I should have known something was wrong when I was able to book a week before this well attended conference. The outside is impressive, but it's a lie. I was promptly greeted by a bell hop who wanted to take my bag to... More

Was this review helpful? Yes 3
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More

Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great tower on the beach. Big first class rooms comfy beds and linens. I normally come here in winter as summer is too hot for me but it's great in the heat of the day to return to room with a view in air condition peace.

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 24, 2014

I have stayed here 3 times now with my high-school students that I bring to Mexico. It has some amenities that are important for our group and much better than the other 4 or 5 hotels where I have stayed in Acapulco. There is a large front reception area that is partially inside and partially outside. There is a long... More

Was this review helpful? Yes 1
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Los Angeles, California
Top Contributor
55 reviews 55 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 16, 2014

Check In Check-In did take some time as stated in some of the other reviews, but it really wasn’t that bad. It probably took about 20 minutes (including waiting for the 2 people ahead of me) which is very reasonable. The front desk staff spoke English very well and was very pleasant. I politely asked for a high floor room... More

Was this review helpful? Yes 2
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Las Vegas, Nevada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 6, 2014

The room that my husband and I stayed in was comfortable and clean and we were happy with our experience until we were told that two guests who had come to visit with us for an hour could not come to our room without paying a fee of around $20 per person. Not only is this an outrageous thing to... More

Was this review helpful? Yes 2
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More

Montreal, Canada
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 6, 2014

Well located in the old Acapulco area, just in the heart of the city. It's clean, with hot water all the time, coffee machine in the room, blow dryer (always handy), TV, balcony... really nice. The decor and bed covers are plain and ordinary. The bath room still have traces of 5 stars times. The pool and beach area are... More

Was this review helpful? Yes
Management response:

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

1 review
5 of 5 stars Reviewed May 4, 2014 via mobile

Was in Acapulco for 10 days, this hotel was perfect, mornings were spent by the pool, quick lunch, then afternoons til dinner were spent on the beaches. Just beautiful! Service was great. I was travelling with 2 children one is 20, the other being 4. No complaints, thank you

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Top Contributor
69 reviews 69 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 13, 2014 via mobile

We spent two nights here. We found the beach to be much more hospitable here versus another hotel we spent time at. The people selling were kept at bay by the ropes and this allowed for much nicer beach time. The room was clean, staff was fine, walking distance to a lot of restaurants and oxxo, essential for bear and... More

Was this review helpful? Yes 1
Management response:

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Michigan, United States
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 10, 2014

Danced and had drinks at the Crowne....Great dance music and drinks were delicious.Hospitable waitstaff. Very knowlegeable concierge. Atmosphere sitting at tables in an "open-air" location, (ie-the entranceway) afforded a wonderful breeze and view of the mountains.Definbitely nice place to visit for nightlife if you don't have the opportunity of staying there....

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
If you own or manage Crowne Plaza Acapulco, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza Acapulco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Acapulco

Address: Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Acapulco 3.5*
Reservation Options:
TripAdvisor is proud to partner with IHG, Orbitz, Travelocity, Booking.com, Tingo, BookingOdigeoWL, Agoda, Hotels.com, Venere and Priceline so you can book your Crowne Plaza Acapulco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco

395 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (346)
Viewed
Dining (6)
Viewed
Hotel & grounds (94)
Viewed
Pool/beach area (51)
Viewed
View from room (43)
Viewed
Bathroom (4)
Viewed
Room/suite (49)
Viewed
Other (99)

Management photos: Courtesy of the property manager

Viewed
All management photos (50)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (11)
Viewed
Pool/beach area (6)
Viewed
Dining (9)
Viewed
Business center/function rooms (9)
Viewed
Bathroom (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Acapulco with
any amenities

Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Questions? Get answers from hotel staff and past guests. Ask a question
Hotel Style
#8 On the Beach Hotel in Acapulco #12 Best Value Hotel in Acapulco
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more   less 
Number of rooms
506

Questions & Answers

Questions? Get answers from Crowne Plaza Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer