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All 177 Acapulco hotels

Crowne Plaza Acapulco

3.5 of 5 Hotel   |   Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
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Ranked #13 of 177 Hotels in Acapulco
A recent review
3 of 5 stars reviewed 4 weeks ago
chribuch München, Deutschland
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495 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
München, Deutschland
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed for 2 days at the Crowne Plaza. We enjoyed the swimming at the guarded pool. The rooms however could need some renovation and the beds are a bit too hard. There are many restaurants around the hotel. It is located at the bay of San Lorenzo and 30 min away from the airport.

Was this review helpful? Yes 1
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Senior Contributor
23 reviews 23 reviews
23 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 7, 2014

I booked for one night as I was attending a conference that was hosted in the hotel. I should have known something was wrong when I was able to book a week before this well attended conference. The outside is impressive, but it's a lie. I was promptly greeted by a bell hop who wanted to take my bag to... More

Was this review helpful? Yes 3
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More

Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 5, 2014

Great tower on the beach. Big first class rooms comfy beds and linens. I normally come here in winter as summer is too hot for me but it's great in the heat of the day to return to room with a view in air condition peace.

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 24, 2014

I have stayed here 3 times now with my high-school students that I bring to Mexico. It has some amenities that are important for our group and much better than the other 4 or 5 hotels where I have stayed in Acapulco. There is a large front reception area that is partially inside and partially outside. There is a long... More

Was this review helpful? Yes 1
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Los Angeles, California
Top Contributor
55 reviews 55 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 16, 2014

Check In Check-In did take some time as stated in some of the other reviews, but it really wasn’t that bad. It probably took about 20 minutes (including waiting for the 2 people ahead of me) which is very reasonable. The front desk staff spoke English very well and was very pleasant. I politely asked for a high floor room... More

Was this review helpful? Yes 2
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Las Vegas, Nevada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 6, 2014

The room that my husband and I stayed in was comfortable and clean and we were happy with our experience until we were told that two guests who had come to visit with us for an hour could not come to our room without paying a fee of around $20 per person. Not only is this an outrageous thing to... More

Was this review helpful? Yes 2
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More

Montreal, Canada
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 6, 2014

Well located in the old Acapulco area, just in the heart of the city. It's clean, with hot water all the time, coffee machine in the room, blow dryer (always handy), TV, balcony... really nice. The decor and bed covers are plain and ordinary. The bath room still have traces of 5 stars times. The pool and beach area are... More

Was this review helpful? Yes
Management response:

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

1 review
5 of 5 stars Reviewed May 4, 2014 via mobile

Was in Acapulco for 10 days, this hotel was perfect, mornings were spent by the pool, quick lunch, then afternoons til dinner were spent on the beaches. Just beautiful! Service was great. I was travelling with 2 children one is 20, the other being 4. No complaints, thank you

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Top Contributor
71 reviews 71 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 13, 2014 via mobile

We spent two nights here. We found the beach to be much more hospitable here versus another hotel we spent time at. The people selling were kept at bay by the ropes and this allowed for much nicer beach time. The room was clean, staff was fine, walking distance to a lot of restaurants and oxxo, essential for bear and... More

Was this review helpful? Yes 1
Management response:

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Michigan, United States
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 10, 2014

Danced and had drinks at the Crowne....Great dance music and drinks were delicious.Hospitable waitstaff. Very knowlegeable concierge. Atmosphere sitting at tables in an "open-air" location, (ie-the entranceway) afforded a wonderful breeze and view of the mountains.Definbitely nice place to visit for nightlife if you don't have the opportunity of staying there....

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

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Additional Information about Crowne Plaza Acapulco

Address: Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Acapulco 3.5*
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Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco

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