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Crowne Plaza Acapulco

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Av. Costera Miguel Aleman No. 1803 | Fracc. Magallanes, Acapulco 39670, Mexico (Formerly Costa Club)
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734 Reviews from our TripAdvisor Community

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Ottawa, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was my second year in a row visiting the Crowne Plaza in Acapulco. The hotel is beautiful...the staff is great but if you need or want any changes to your room, do not ask the front desk staff, that will get you no where! My husband and I just returned last night Feb 10, 2016 from a great week... More 

Helpful?
Thank OrianaLangis
Toronto
1 review
5 of 5 stars Reviewed 2 days ago NEW

just came back from a week long vacation. the hotel is the best. services are excellent, food was great, location is in the middle of every where, people are extremely nice, drinks are unlimited in variety, customer service is in its highest standard, there is a party every day on the pool, and one at night during and after dinner.... More 

Helpful?
Thank Amjad A
Alberta
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This hotel is very confusing and seems to lack basic policies. I stayed here for 2 weeks in January. First, although it says there are minibars in rooms (on several websites), there was no minibar. I questioned this and was told they were only in suites; however, the supervisor at reception kindly got one for me, probably because my print-out... More 

Helpful?
1 Thank AlbertaHappy

Travelers are raving about these Acapulco hotels

Zeballos, Canada
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great value, clean and spacious rooms with an excellent view of the ocean, Surrounded by all restaurants and clubs, central to all of the action at night. Safe and secure they look after their guests. Will always book it again for the value

Helpful?
1 Thank waytowayne
Edmonton, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I spent 3 weeks at this hotel. It's a hotel that has some pluses and minuses. Starting with the pluses: _ The hotel's rooms have been renovated. They are large and airy and have at least partial sea views (some have full views of Acapulco Bay). - The beach area and pool area is fairly large and equipped with plenty... More 

Helpful?
1 Thank jeang260643
montreal
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I just spent one week at the crowne plaza in acapulco...i'll start by saying that i enjoy my stay at this hotel and that i do recommend it.I will start with the pro...great location close to everything you need when you are on vacation....the beach is just behind the hotel...its very clean and the waves are not too big so... More 

Helpful?
1 Thank eaglenest
Distrito Federal
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've been one noght at this place. Rooms are ready at 3 pm not before. However you can enjoy swimingpool all day if you want. It's really near to banks, markets, any kind of shops drugstores, and have a beauty landscape from all rooms. Even if you stay only one night you get a free buffet brakefast at Hotel's Restaurant.... More 

Helpful?
1 Thank rodouami1889
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed there 3 nights in Dec.2015. Very average hotel. Smelly, moldy. The view to the city/beach was fantastic. The hotel was completely booked due to the Mexicans from the Mexico City coming to Acapulco to celebrate Christmas. Didn't enjoy riding the elevator with 35 people full :)) The pools were so crowded that we didn't even try them. The... More 

Helpful?
2 Thank EmoJul
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have been a yearly visitor to this hotel and have enjoyed every visit. Many changes since major renovations in 2004, my first visit... New furniture, new pool, new restaurant, new band - but I miss the old one, new chairs on the beach, much better food so we don't eat out as much, dinner in the lobby with dancing... More 

Helpful?
1 Thank Johanne B
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

I have been a yearly visitor to this hotel and have enjoyed every visit. Many changes since major renovations in 2004, my first visit... New furniture, new pool, new restaurant, new band - but I miss the old one, new chairs on the beach, much better food so we don't eat out as much, dinner in the lobby with dancing... More 

Redding, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 2, 2016

While the hotel is right on the beach and has an adequate pool, keep in mind this place caters to families. The food is sometimes indegestible and I found it much better to eat out at local restaurants in the area. The biggest drawback in the week I stayed there was the fact of not being able to independently control... More 

Helpful?
3 Thank Ronald T
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

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