We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Acapulco

3.5 of 5 Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
Hotel website
Hotel deals
Special Offer
Save on Hotel Packages!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza Acapulco
Professional photos View all
Browse nearby
Crowne Plaza Acapulco
Write a Review

516 reviews from our community

Traveler rating
    117
    183
    102
    69
    45
See reviews for
126
149
26
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (516)
  • Mar-May only
    (165)
  • Jun-Aug only
    (115)
  • Sep-Nov only
    (84)
  • Dec-Feb only
    (152)
All months
Contributor
18 reviews 18 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I had the chance to spent a few days in Acapulco to relax and I really fought hard to find an appropriate hotel. Finally I decided for Crowne Plaza because I thought I can expect certain quality issues of this chain. Even if it was still low season I was aware what could go on as action in Acapulco, do... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Arlington
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We traveled back in July, prior to the bus incident. We were wary about the safety of Acapulco, but were pleasantly surprised (shocked actually) at how safe and enjoyable it really was. We'd been to Cabo San Lucas about 7 months prior, and liked Acapulco much more. Everything is half the price, and the beach is just as nice. I... More 

Was this review helpful? Yes 1
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director More 

Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just came back from our stay there with family including 4 little ones. Almost empty as a result of news of the 43 missing. Made our attempt to get out of Acapulco difficult so had to wait around. Hours for the blockades to stop which ate up most of our time. This hotel offered a bit of a discount on... More 

Was this review helpful? Yes 1
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. We hope you give us the opportunity to host you again in a near future. Elvia Zavala/Managing Director More 

Senior Contributor
23 reviews 23 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here with a couple of friends. And the cleaning lady stole from us a gps device and our shades. We didn't realize until we were back on the road. Very disappointing about this. The price for the hotel was a little high too. The location was good though. I'd recommend it but be careful with your belongings..myself I'm... More 

Was this review helpful? Yes 1
Management response:

We appreciate your comments. We are very sorry for the events. We hope you give us the opportunity to host you again. in a near future. Elvia Zavala/Managing Director More 

Noosa Heads
Top Contributor
130 reviews 130 reviews
44 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I really enjoyed my stay at the hotel and had nothing at all to complain about. Sure it is not 5 star and is a wee bit dated but the view from the room, the beach, the location and pretty friendly service makes this a 4 star in my books. I really don't see what people have complained about. Its... More 

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

München, Deutschland
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 21, 2014

We stayed for 2 days at the Crowne Plaza. We enjoyed the swimming at the guarded pool. The rooms however could need some renovation and the beds are a bit too hard. There are many restaurants around the hotel. It is located at the bay of San Lorenzo and 30 min away from the airport.

Was this review helpful? Yes 3
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Senior Contributor
24 reviews 24 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed August 7, 2014

I booked for one night as I was attending a conference that was hosted in the hotel. I should have known something was wrong when I was able to book a week before this well attended conference. The outside is impressive, but it's a lie. I was promptly greeted by a bell hop who wanted to take my bag to... More 

Was this review helpful? Yes 8
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 5, 2014

Great tower on the beach. Big first class rooms comfy beds and linens. I normally come here in winter as summer is too hot for me but it's great in the heat of the day to return to room with a view in air condition peace.

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 24, 2014

I have stayed here 3 times now with my high-school students that I bring to Mexico. It has some amenities that are important for our group and much better than the other 4 or 5 hotels where I have stayed in Acapulco. There is a large front reception area that is partially inside and partially outside. There is a long... More 

Was this review helpful? Yes 1
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Los Angeles, California
Top Contributor
64 reviews 64 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 16, 2014

Check In Check-In did take some time as stated in some of the other reviews, but it really wasn’t that bad. It probably took about 20 minutes (including waiting for the 2 people ahead of me) which is very reasonable. The front desk staff spoke English very well and was very pleasant. I politely asked for a high floor room... More 

Was this review helpful? Yes 3
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Acapulco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Acapulco

Address: Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Acapulco 3.5*
Number of rooms: 506
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Cheap Tickets, Expedia, Priceline, Agoda, Orbitz, Despegar.com, Hotels.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Crowne Plaza Acapulco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco
Hotel Style:
#9 On the Beach Hotel in Acapulco
#13 Best Value Hotel in Acapulco

413 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (368)
Viewed
Hotel & grounds (105)
Viewed
View from room (51)
Viewed
Room/suite (52)
Viewed
Pool/beach area (54)
Viewed
Dining (6)
Viewed
Bathroom (5)
Viewed
Other (95)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (5)
Viewed
Room/suite (8)
Viewed
Dining (8)
Viewed
Business center/function rooms (9)
Viewed
Bathroom (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay