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All 176 Acapulco hotels

Crowne Plaza Acapulco

3.5 of 5 Hotel   |   Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
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Ranked #14 of 176 hotels in Acapulco
A recent review
4 of 5 stars Reviewed June 24, 2014
Explorando_13 Louisville, Kentucky
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476 people have reviewed this hotel

Traveler rating
    103
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Louisville, Kentucky
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 24, 2014

I have stayed here 3 times now with my high-school students that I bring to Mexico. It has some amenities that are important for our group and much better than the other 4 or 5 hotels where I have stayed in Acapulco. There is a large front reception area that is partially inside and partially outside. There is a long... More

Was this review helpful? Yes 1
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Los Angeles, California
Top Contributor
55 reviews 55 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 16, 2014

Check In Check-In did take some time as stated in some of the other reviews, but it really wasn’t that bad. It probably took about 20 minutes (including waiting for the 2 people ahead of me) which is very reasonable. The front desk staff spoke English very well and was very pleasant. I politely asked for a high floor room... More

Was this review helpful? Yes 1
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Las Vegas, Nevada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 6, 2014

The room that my husband and I stayed in was comfortable and clean and we were happy with our experience until we were told that two guests who had come to visit with us for an hour could not come to our room without paying a fee of around $20 per person. Not only is this an outrageous thing to... More

Was this review helpful? Yes 2
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More

Montreal, Canada
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 6, 2014

Well located in the old Acapulco area, just in the heart of the city. It's clean, with hot water all the time, coffee machine in the room, blow dryer (always handy), TV, balcony... really nice. The decor and bed covers are plain and ordinary. The bath room still have traces of 5 stars times. The pool and beach area are... More

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Management response:

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

1 review
5 of 5 stars Reviewed May 4, 2014 via mobile

Was in Acapulco for 10 days, this hotel was perfect, mornings were spent by the pool, quick lunch, then afternoons til dinner were spent on the beaches. Just beautiful! Service was great. I was travelling with 2 children one is 20, the other being 4. No complaints, thank you

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Top Contributor
66 reviews 66 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 13, 2014 via mobile

We spent two nights here. We found the beach to be much more hospitable here versus another hotel we spent time at. The people selling were kept at bay by the ropes and this allowed for much nicer beach time. The room was clean, staff was fine, walking distance to a lot of restaurants and oxxo, essential for bear and... More

Was this review helpful? Yes 1
Management response:

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Michigan, United States
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 10, 2014

Danced and had drinks at the Crowne....Great dance music and drinks were delicious.Hospitable waitstaff. Very knowlegeable concierge. Atmosphere sitting at tables in an "open-air" location, (ie-the entranceway) afforded a wonderful breeze and view of the mountains.Definbitely nice place to visit for nightlife if you don't have the opportunity of staying there....

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Scarborough, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 1, 2014

I was there for 1 week. The location and surroundings are very nic, safe and pretty clean . overall , was good value for the money. Swimming pool area was great. Although , the rooms could be more nice and re new furniture.

Was this review helpful? Yes 2
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More

Peterborough
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 26, 2014

Have been to Acapulco many times and have tried out different resorts. This is probably my close 1st choice. Grounds were clean. Food was great, Service very friendly and professional. Location perfect if you like to do excursions. I was overly impressed with the room, however they did offer upgraded ones for a fee. Might try that if I get... More

Was this review helpful? Yes 3
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More

Waterdown
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 20, 2014

After going to Cuba the past few years, we decided to try something different... a Sunwing all inclusive at the Crowne Plaza in Acapulco. We arrived on the Wednesday during March break and the first thing we noticed was that it was very quiet for tourism for this traditionally busy week. The hotel was extremely well maintained and the service... More

Was this review helpful? Yes 3
Management response:

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More

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Additional Information about Crowne Plaza Acapulco

Address: Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Acapulco 3.5*
Reservation Options:
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Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#8 On the Beach Hotel in Acapulco #11 Best Value Hotel in Acapulco
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more   less 
Number of rooms
506

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