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Crowne Plaza Acapulco

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Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
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Crowne Plaza Acapulco
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611 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego, California
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

Wen I book this Hotel i was kind of not sure about it , because it was a very low price for the room. and I was so surprise wen i got to Acapulco, the hotel very clean and the rooms specially the one i got was with a great View to the beach. and everything is this room was... More 

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and happy to learn that you enjoyed in the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is beautiful, actually has GREAT restaurants and pricing on food, AWESOME beach with private lounge chairs, tents, umbrellas for guests, any and all amenities you can think of! Definitely the best looking hotel in Acapulco!!! Only complaints we had are that evening shift does not seem to have employees that are bilingual so it was difficult to communicate, but... More 

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Mt.Laurel
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Hotel was dynamic in sense-look at it, Heeding tip, At check -in asked for newly renovated room & it was quite nice & bed were very comfortable!!!. The majority of clientele are of all Spanish -speaking countries & locals. The standards in food & what we are accustomed to in High tourist spots like Cancun, DR & Caribbean arent... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Virginia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was my first trip to Acapulco. The hotel was much larger and busier than I usually like. I reserved a suite, and they gave me one on the 9th floor (only about 1/3 the height of the hotel). The great majority of the guests appeared to be well-to-do Mexicans, with only a sprinkling of Europeans and U.S. Before travel,... More 

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Aliso Viejo, California
Level Contributor
3 reviews
4 of 5 stars Reviewed May 26, 2015

I love to stay at this Hotel all employees are very friendly and I love how they treat u..they clean your room everyday they make sure everything it's ok ...pool area service was great too restaurants too they give excellent service ...thanks to everyone in the hotel..

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and happy to learn that you enjoyed in the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Mexico City, Mexico
Level Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed May 25, 2015

It has a great location right in the Zona Dorada, you can find malls, restaurants and activities in the area. Regarding the hotel, honestly, i was expecting a lot more of a hotel from this chain, we went with the all inclusive plan. The meals were very mediocre, the breakfast was the only meal that was kinda decent, lunch and... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed May 9, 2015 via mobile

Loved this hotel, even though it is a bit outdated. As a matter of fact, my biggest complaints were that the wait staff in the restaurants ignore customers quite a bit and forget things when you ask for them. The restaurants also could use a lot more fresh fruits. They have the same thing over and over every day. On... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Oklahoma
1 review
4 of 5 stars Reviewed May 6, 2015

Service was great, You have servers down at the beach area or the pool area and they're great. The restaurant manager went above and beyond to accommodate our needs for the kids in my group. Rooms: Rooms were nice and clean with a beautiful view. When we first got there our AC wasn't working so they send a maintenance member... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 6, 2015

I booked the Crowne Plaza Acapulco thought the the hotels website (IHG.com) at a very low rate. I was a little concerned that it may have been too good to be true but upon arrival it was fantastic! We got an ocean view room on the 27th floor. The room was clean and well maintained. The wifi worked well and... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More 

Ontario, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 4, 2015

the Crowne Plaza is by far one of the best in Acapulco.The rooms all face the ocean the view is spectacular,the rooms are very clean ,large and comfortable.The staff are friendly and courtious and speak English.the food ,what can I say about the food ,unbelievable some of the best meals I've ever eaten.Through the week they often set up a... More 

Was this review helpful? Yes
Management response:

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

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