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Crowne Plaza Acapulco

3.5 of 5 Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
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Crowne Plaza Acapulco
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Crowne Plaza Acapulco
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533 reviews from our community

Traveler rating
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    69
    46
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
18 reviews 18 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I think this will be our last trip to Acapulco. The hotel itself has renovated their rooms since 2013. They have nice new gorgeous shower stalls, new mattresses and pillows. The mattresses are rock hard however and the pillows are huge, which makes sleeping very uncomfortable. They have also taken to have dinner in the front lobby, which is just... More 

Was this review helpful? Yes 3
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Jyvaskyla, Finland
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is well situated and every room has a vies to the Pacific Ocean which is quite in beachfront. The beach is well taken care of. The rooms are spacy and functional, nothing fancy. In fact, there is a light smell of mould in the rooms. Rooms are clean and beds are comfortable. We did have breakfast and it... More 

Was this review helpful? Yes 3
Management response:

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More 

Ottawa, Canada
Contributor
17 reviews 17 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel grounds are very clean and rooms extremele comfy. Personnel very amicable. The all inclusives are definitele not worth it. Repetitive crappy food every day, no selection, not warm. Definetely NOT coming back to Acapulco. The city is full of people from mexico city on weekends and deserted during the week. Police are in full force everywhere. This city... More 

Was this review helpful? Yes 2
Management response:

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Falmouth, Antigua
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

What can I say that is good about this hotel? Nothing! It's old, in bad condition, smelly, noisy, very little works and the reception is useless! Aside from all that it's fine?!($&)/;?! The first room I was given was nothing short of disgusting. I went in and immediately was hit by the really bad smell of drains; the floor was... More 

Was this review helpful? Yes 3
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Naucalpan, Mexico
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just stayed one night, but good average hotel, good furniture, clean, very good service.a little crowded and the level of guests in the hotel a little low, the food good, it does not have any additional services, breakfast or courtesy beverages. ,

Was this review helpful? Yes 2
Management response:

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More 

Iowa
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Returning to the country of my birth, I was born in Mexico City and come once a year to visit. We have been staying at the Crowne Plaza for years,We have made many good friends with the staff from front desk to housekeeping. I believe they are very accomodating and helpful. I feel very at home in the hotel. Sorry... More 

Was this review helpful? Yes 1
Management response:

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Contributor
19 reviews 19 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 12, 2014

I had the chance to spent a few days in Acapulco to relax and I really fought hard to find an appropriate hotel. Finally I decided for Crowne Plaza because I thought I can expect certain quality issues of this chain. Even if it was still low season I was aware what could go on as action in Acapulco, do... More 

Was this review helpful? Yes 1
Management response:

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Arlington
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 4, 2014

We traveled back in July, prior to the bus incident. We were wary about the safety of Acapulco, but were pleasantly surprised (shocked actually) at how safe and enjoyable it really was. We'd been to Cabo San Lucas about 7 months prior, and liked Acapulco much more. Everything is half the price, and the beach is just as nice. I... More 

Was this review helpful? Yes 2
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director More 

Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 30, 2014

Just came back from our stay there with family including 4 little ones. Almost empty as a result of news of the 43 missing. Made our attempt to get out of Acapulco difficult so had to wait around. Hours for the blockades to stop which ate up most of our time. This hotel offered a bit of a discount on... More 

Was this review helpful? Yes 2
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. We hope you give us the opportunity to host you again in a near future. Elvia Zavala/Managing Director More 

Senior Contributor
24 reviews 24 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 25, 2014

I stayed here with a couple of friends. And the cleaning lady stole from us a gps device and our shades. We didn't realize until we were back on the road. Very disappointing about this. The price for the hotel was a little high too. The location was good though. I'd recommend it but be careful with your belongings..myself I'm... More 

Was this review helpful? Yes 1
Management response:

We appreciate your comments. We are very sorry for the events. We hope you give us the opportunity to host you again. in a near future. Elvia Zavala/Managing Director More 

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Additional Information about Crowne Plaza Acapulco

Address: Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Acapulco 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco
Hotel Style:
#9 On the Beach Hotel in Acapulco
#10 Best Value Hotel in Acapulco

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