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Crowne Plaza Acapulco

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Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
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Crowne Plaza Acapulco
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Crowne Plaza Acapulco
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592 reviews from our community

Traveler rating
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    113
    69
    49
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Loved this hotel, even though it is a bit outdated. As a matter of fact, my biggest complaints were that the wait staff in the restaurants ignore customers quite a bit and forget things when you ask for them. The restaurants also could use a lot more fresh fruits. They have the same thing over and over every day. On... More 

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Management response:

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Oklahoma
1 review
4 of 5 stars Reviewed 2 weeks ago

Service was great, You have servers down at the beach area or the pool area and they're great. The restaurant manager went above and beyond to accommodate our needs for the kids in my group. Rooms: Rooms were nice and clean with a beautiful view. When we first got there our AC wasn't working so they send a maintenance member... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked the Crowne Plaza Acapulco thought the the hotels website (IHG.com) at a very low rate. I was a little concerned that it may have been too good to be true but upon arrival it was fantastic! We got an ocean view room on the 27th floor. The room was clean and well maintained. The wifi worked well and... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More 

Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

the Crowne Plaza is by far one of the best in Acapulco.The rooms all face the ocean the view is spectacular,the rooms are very clean ,large and comfortable.The staff are friendly and courtious and speak English.the food ,what can I say about the food ,unbelievable some of the best meals I've ever eaten.Through the week they often set up a... More 

Was this review helpful? Yes
Management response:

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The reality of the hotel in general is 3+ and need a little improvement. Especially in management. Accommodation is quite decent, rooms are clean, cleaners inconspicuous and do not constrain customers. That is very professional. The food is good but there is a common problem with flies. They should cover food at all times. This is a must. And stop... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More 

bognor regis
Contributor
20 reviews 20 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Large area for check-in but a long wait, too many people not enough reception staff. Another long wait for the lifts - story of our stay for the next 6 days! Room smelt musty upon arrival and lasted our whole stay but clean and spacious. Bed was firm and comfy and fantastic views from the 20th floor. Much noise from... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Scarborough, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel has an excellent location. Nice beach and swimming facilities right in front. Room was nice but no amenities such as slippers, bathrobe, minibar. Only water and coffee station was provided in the room. Overall was good due to the location and nice room with sea view.

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 14, 2015

Loved the hotel everything from the rooms, food, view We're all great not one compliant to be had. Staff was helpful and friendly.Definitely a bang for your buck! We took the sea doos out one day and had a blast exploring the bay which was pretty cool. The mountains are stunning surrounding. Every thing was prices well ( I believe... More 

Was this review helpful? Yes 1
Management response:

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Ottawa, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 23, 2015

This was my first time staying at the Crowne Plaza, Acapulco. As i do every time before booking a holiday, i turn to tripadvisor to read through comments on hotels etc... I was a bit weary about booking the Crowne Plaza as many comments on here were not very flattering to say the least. Let me say that 99% of... More 

Was this review helpful? Yes
Management response:

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Toronto, Canada
1 review
4 of 5 stars Reviewed March 20, 2015

We went with our 10 year daughter from Mar 11 to Mar 18, 2015, with all inclusive plan. The hotel is comfortable, well positioned; the staff is very polite and helpful, Our room was at 20th floor, clean and comfortable. My husband and I enjoyed very much the seafood meals; as for our daughter, she was ok with omelet and... More 

Was this review helpful? Yes
Management response:

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

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