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Crowne Plaza Acapulco

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Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
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Crowne Plaza Acapulco
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Crowne Plaza Acapulco
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562 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first time staying at the Crowne Plaza, Acapulco. As i do every time before booking a holiday, i turn to tripadvisor to read through comments on hotels etc... I was a bit weary about booking the Crowne Plaza as many comments on here were not very flattering to say the least. Let me say that 99% of... More 

Was this review helpful? Yes
Management response:

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Toronto, Canada
1 review
4 of 5 stars Reviewed 1 week ago

We went with our 10 year daughter from Mar 11 to Mar 18, 2015, with all inclusive plan. The hotel is comfortable, well positioned; the staff is very polite and helpful, Our room was at 20th floor, clean and comfortable. My husband and I enjoyed very much the seafood meals; as for our daughter, she was ok with omelet and... More 

Was this review helpful? Yes
Management response:

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Atlanta, Georgia
Top Contributor
71 reviews 71 reviews
69 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago

A beautiful on the outside , brand name hotel in Acapulco. Keywords Here are "on the outbid," as the rooms left a lot to be desired. The rooms had an older feel, but were at least clean and comfortable. The pool is beautiful and beach access couldn't be any better. A couple of tips if you stay here- eat at... More 

Was this review helpful? Yes
Management response:

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Chicago, Illinois
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our annual trip was fantastic. The food, weather is excellent. The staff is very accommodating when ever you need something. My wife and I love this place so much!!!! Happy 34th year for my wife and her family staying at the same resort. Acapulco is safe and beautiful!!! Don't believe what you hear, it's an experience you will never forget.... More 

Was this review helpful? Yes 1
Management response:

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

ontario
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I usually take some time to write a review and wait to get home, but with the free WiFi provided (which is excellent for keeping in touch with family) I chose to write while still on vacation. Every hotel has its goods, not so goods, and bads. I like to be thorough in my reviews. ROOMS- very clean, ample water,... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. We do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the opportunity to host you again in... More 

Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed here For a week and couldn't have been more pleased! Restaurants are great , Service is fantastic especially Angel he is such a great waiter and such a kind person! The rooms were nice , clean and great view of the ocean. Front desk clerks are very nice and helpful! Hotel was not a far... More 

Was this review helpful? Yes
Management response:

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Mankato, Minnesota
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed a week with no problems at all. When the tourists from Mexico City get there it is crowded but that us usually Friday, Saturday, and Sunday. The motel has wifi that is serviceable and the service people were prompt and helpful. I have read that the check in/out process was an ordeal but that is not the case. the... More 

Was this review helpful? Yes
Management response:

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

First and foremost don't believe the negative comments about this hotel or Acapulco. The rooms were clean and newly renovated and we had a great view of the beach and bay. The beds were new and very comfortable. Food was 8 out of 10 on the all inclusive scale. Always fun to find out where the little hot dogs will... More 

Was this review helpful? Yes
Management response:

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Oakville, Canada
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was a bit apprehensive at first about the Crown Plaza after reading some other reviews, but upon staying here myself, I found this hotel to be excellent. The staff were friendly and helpful. Food was good. Service was prompt and easy to get. Even on the weekends when the resort fills up with local guests, things ran very smoothly.... More 

Was this review helpful? Yes
Management response:

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Dublin, Ireland
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I went there during low season and I enjoyed as much I could. Rooms big and bed very comfortable. WiFi worked great. 4 swimming pools, exit straight to the beach. Staff very friendly. Breakfast is a nothing major. Would not advise you to pay for it as is not worthy the 220 Pesos. Gym is average (would expect more for... More 

Was this review helpful? Yes
Crowne Plaza A, e-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More 

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