We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Acapulco

3.5 of 5
Hotel website
Hotel deals
Av. Costera Miguel Aleman 123, Acapulco 39670, Mexico (Formerly Costa Club)
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Crowne Plaza Acapulco
View Map
Add Photo Write a Review

650 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    156
    245
    122
    74
    53
See reviews for
170
189
36
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (650)
  • Mar-May only
    (221)
  • Jun-Aug only
    (164)
  • Sep-Nov only
    (88)
  • Dec-Feb only
    (177)
All months
Boston, Massachusetts
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

So here we are, after a long drive from charming Puebla to Acapulco. Arriving at 9.20pm getting out of the car directly into a 95 degrees and 80% humidity situation, dreaming of a cool hotel lobby. Right? Not in Acapulco. There is no lobby.. There is a reception desk under the hotel, open space, with ceiling fans turning ineffectively over... More 

Was this review helpful? Yes
Level Contributor
203 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Crowne Plaza must have been a beautiful place 20 years ago. Rooms are clean, but everything is dated. Elevators are old, and rooms are very noisy...even when stay in on 28th floor. Beach area is located adjacent to the property, with four or five lanes of sun chairs for rent between hotel chairs and the ocean, so you have to... More 

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More 

Boston, Massachusetts
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Best things about my stay: 1. Great pools 2. Great view of the Acapulco Bay (I stayed at the 21st floor) 3. Decent and clean room with bed, bathtub and towels 4. Balcony with each room 5. Great beach with beach umbrellas and service (Perfect place to chill out) Some things that could be better: 1. The Hotel is too... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More 

London, United Kingdom
2 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

We had a good stay while at the crowne plaza regardless of a few issues. Check in: lady who checked us in was very rude and clearly did not want to be there. The room: basic and small but nice. It had fantastic views and make sure you are on higher levels. I think the problems came down to the... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

San Diego, California
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed June 23, 2015

Wen I book this Hotel i was kind of not sure about it , because it was a very low price for the room. and I was so surprise wen i got to Acapulco, the hotel very clean and the rooms specially the one i got was with a great View to the beach. and everything is this room was... More 

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and happy to learn that you enjoyed in the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 15, 2015

Hotel is beautiful, actually has GREAT restaurants and pricing on food, AWESOME beach with private lounge chairs, tents, umbrellas for guests, any and all amenities you can think of! Definitely the best looking hotel in Acapulco!!! Only complaints we had are that evening shift does not seem to have employees that are bilingual so it was difficult to communicate, but... More 

Was this review helpful? Yes 1
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Mt.Laurel
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 3, 2015

The Hotel was dynamic in sense-look at it, Heeding tip, At check -in asked for newly renovated room & it was quite nice & bed were very comfortable!!!. The majority of clientele are of all Spanish -speaking countries & locals. The standards in food & what we are accustomed to in High tourist spots like Cancun, DR & Caribbean arent... More 

Was this review helpful? Yes 1
Management response:

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Virginia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 28, 2015

This was my first trip to Acapulco. The hotel was much larger and busier than I usually like. I reserved a suite, and they gave me one on the 9th floor (only about 1/3 the height of the hotel). The great majority of the guests appeared to be well-to-do Mexicans, with only a sprinkling of Europeans and U.S. Before travel,... More 

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Aliso Viejo, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 26, 2015

I love to stay at this Hotel all employees are very friendly and I love how they treat u..they clean your room everyday they make sure everything it's ok ...pool area service was great too restaurants too they give excellent service ...thanks to everyone in the hotel..

Was this review helpful? Yes
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and happy to learn that you enjoyed in the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Mexico City, Mexico
Level Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed May 25, 2015

It has a great location right in the Zona Dorada, you can find malls, restaurants and activities in the area. Regarding the hotel, honestly, i was expecting a lot more of a hotel from this chain, we went with the all inclusive plan. The meals were very mediocre, the breakfast was the only meal that was kinda decent, lunch and... More 

Was this review helpful? Yes
Management response:

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

533 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (498)
Viewed
Hotel & grounds (122)
Viewed
Room/suite (60)
Viewed
Dining (8)
Viewed
Pool/beach area (66)
Viewed
View from room (63)
Viewed
Bathroom (8)
Viewed
Business center/function rooms (1)
Viewed
Other (170)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Room/suite (5)
Viewed
Dining (7)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (7)
Viewed
Bathroom (1)
Viewed
Pool/beach area (5)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Acapulco hotels
0.9 mi away
Holiday Inn Resort Acapulco
Holiday Inn Resort Acapulco
#16 of 179 in Acapulco
3.5 of 5 stars 229 reviews
0.2 mi away
Emporio Acapulco Hotel
Emporio Acapulco Hotel
#13 of 179 in Acapulco
4.0 of 5 stars 711 reviews
0.7 mi away
Fiesta Americana Villas Acapulco
Show Prices
Show Prices
Show Prices
2.1 mi away
Grand Hotel Acapulco
Grand Hotel Acapulco
#20 of 179 in Acapulco
3.5 of 5 stars 411 reviews
2.0 mi away
One Acapulco Costera
One Acapulco Costera
#26 of 179 in Acapulco
3.5 of 5 stars 96 reviews
0.1 mi away
Sands Acapulco Hotel & Bungalows
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay