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Mayan Palace Acapulco

#8 of 178 Hotels in Acapulco
Certificate of Excellence
Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
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Mayan Palace Acapulco
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703 Reviews from our TripAdvisor Community

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Traveler rating
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224
146
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12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (703)
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    (242)
  • Jun-Aug only
    (131)
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    (140)
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    (190)
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Istanbul, Turkey
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

Pools are very dirty, rooms are clean and big, staff is helpful but pools are awful and the water is very hot. Restaurants are not enough. Security staff are very good. The location of the hotel is good. The problem of the hotel is swimming pools as the ocean is not available to swim because of big waves.

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Norwalk, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Four women on a leisurely trip to Acapulco for the first time...booked the Mayan Palace and upon arrival find that it is under construction and must stay at the Mayan Palace-Playa. Terrible reception service from the get go as we stated we didn't want to attend the time share presentation from Letty. She is a rude and very condensing person,... More 

Was this review helpful? Yes 4
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great resort! Clean, private and great location. Wish all here could speak and understand more English. Wish in kitchen they have dish washer, conventional oven and paper towel. May be its not in the custom of Mexican owned resorts. The front desk trapped us into going into a time share promotion just for a simple request offering oven front rooms... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 4 weeks ago

Been here for two days and already had a great Swedish massage at the Brio Spa. Marta was amazing. Our suite has a beautiful view. Be sure and request the ocean view. Food is just okay; hoping to find more restaurants off the resort to try.

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Montreal
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We spent 5 days at the resort, grounds and pools are great for kids! The lazy river, kids splash zone plus kids focused activities were appreciated. Rooms are OK, clean, nothing spectacular. Food was acceptable, rather eat outside the resort. The place is big, so be ready to walk a lot. We felt secure, lots of security. I would say... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 18, 2015

Great Family ❤️ Holiday☀️, sun, safe, good food, very nice people 😊 There is something for everyone, all ages. Pools are great, weather is incredible! We visited in February ☀️ Beautiful! We went snorkelling, (Swiss guys) was a definite highlight, Cliff divers at night with dinner, Incredible! Acapulco is Amazing and the Mayan Palace was Beautiful and clean-Amazing place to... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear mickey2010: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools, grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most... More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

My family with 3 kids had a wonderful visit to the Mayan Palace this past Easter. The property and architecture are stunning- the beach is fantastic and the pools are wonderful. Our trip was enhanced by our guide, Sebastian Hernandez. He collected us from the airport and took our family on outings to dinner, to see the cliff divers and... More 

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Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Katherine I: Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed our pools and the facilities. Comments like yours inspire us to continue creating ideal vacation experiences. We truly look forward to serving you again in the near future! Happily, Mayan... More 

Whitchurch-Stouffville, Ontario, Canada
2 reviews
5 of 5 stars Reviewed April 7, 2015

I went as a single mom for the March break 2015 with my two boys, ages 13 and 11. We checked in a day late (missed our connecting flight) so were able to completely bypass the initial time share harassment. They did call me however and offer a lazy river pass and a breakfast plan. I declined saying I already... More 

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Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Christine C : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options and most of our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable... More 

Madison, Wisconsin
1 review
4 of 5 stars Reviewed April 7, 2015

Have been an "owner" for over a decade. Acapulco was never one of my favorite places. The last two trips were so wonderful because of the driver we had found on our last visit. Our driver Sebastian Hernandez of acapulcoforall.com made the difference. He is honest, educated, kept us safe and shared his love for city. Would go back in... More 

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Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear jodyand : Thank you for taking the time to provide us your feedback about your past stay with us at Mayan Palace. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. Your comments are always welcomed. We always like to hear about our guests’ experiences since... More 

Madison, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2015

This is a must see resort. The staff was friendly ans extremely accommodating! Especially Ricardo the driver. He picked us up from the resort and we stuck with him through out rest of our trip. He went out of his was to make sure we were happy and exceeded our expectations. Not only did he help us grocery shop, take... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear dnowland32 : Thank you for taking the time to provide us your feedback about your past stay with us at Mayan Palace. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Our primary goal is to ensure you are able to relax during your much deserved vacation, and... More 

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