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Mayan Palace Acapulco

#8 of 179 Hotels in Acapulco
Certificate of Excellence
Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
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Mayan Palace Acapulco
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Mayan Palace Acapulco
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713 Reviews from our TripAdvisor Community

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Traveler rating
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    66
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231
147
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12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (713)
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    (242)
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    (141)
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    (190)
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Montreal, Canada
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been going to this resort for quite some years and couldn't be more satisfied. The pools are beautiful, they go all around the resort. The staff is very friendly, they always recognize us which makes it even more enjoyable. The restaurants are very good, there is a snack bar which serves burgers, hot dogs and food of the... More 

Was this review helpful? Yes 2
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

No matter the size or opulence of the facade, this resort has two serious flaws. First-off, our party was not given a room assignment until we checked in, and we were told repeatedly that they would try to procure a oceanfront room (for the entire week). Never happened, and it was obvious that they were not fully booked. At first... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear ARG1557 : Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed our grounds, pools and the spa. All the same, we are disappointed... More 

El Paso, Texas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I recently spent a few days at this hotel. I must say that we stayed here through a time share exchange. The hotel is located close to the Acapulco airport. It is far from the center of town and the traditional Acapulco, which is good or bad, you decide. The hotel's entrance is grand. The main lobby... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear TexasTrekker711 : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn you enjoyed our pools, grounds and the facilities. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of... More 

Mexico City, Mexico
Level Contributor
131 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the property is amazing, very big with a lot of gardens, swimming pools, the romos are big enough as the bathrooms, very clean, people that Works there are very helpful and nice, not very much people at the reception desk, but in generally they do very good their job, beach is very nice and clean, there are some parts under... More 

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Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear pfl0res : Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed our pools and grounds. Your comments are always welcomed. We always like... More 

Commack, New York
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The place is beautiful and extremely clean. The ocean and beach are very nice. Good for boggy boarding. You can have massage on beach, go horse back riding or go atving. Prices for message on beach $20 American. The staff is just the best. I love the Mexican people in general. The Italian restaurant is wonderful. We visited here in... More 

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Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear LizandRick : Thank you very much for providing your comments about your vacation at Mayan Palace. We are delighted to learn your trip was fun and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Comments like yours inspire us to continue creating ideal vacation experiences. We truly... More 

Istanbul, Turkey
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Pools are very dirty, rooms are clean and big, staff is helpful but pools are awful and the water is very hot. Restaurants are not enough. Security staff are very good. The location of the hotel is good. The problem of the hotel is swimming pools as the ocean is not available to swim because of big waves.

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear LuigiLeather : Thank you for taking the time to provide us your feedback about your past stay with us at The Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are surprised to learn about the inconveniences experienced.... More 

Norwalk, California
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 15, 2015

Four women on a leisurely trip to Acapulco for the first time...booked the Mayan Palace and upon arrival find that it is under construction and must stay at the Mayan Palace-Playa. Terrible reception service from the get go as we stated we didn't want to attend the time share presentation from Letty. She is a rude and very condensing person,... More 

Was this review helpful? Yes 8
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 5, 2015

Great resort! Clean, private and great location. Wish all here could speak and understand more English. Wish in kitchen they have dish washer, conventional oven and paper towel. May be its not in the custom of Mexican owned resorts. The front desk trapped us into going into a time share promotion just for a simple request offering oven front rooms... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Naniyo: We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. . We are delighted to find out you liked our pools and the lazy river. All the same, we are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be shared with... More 

1 review
4 of 5 stars Reviewed May 31, 2015

Been here for two days and already had a great Swedish massage at the Brio Spa. Marta was amazing. Our suite has a beautiful view. Be sure and request the ocean view. Food is just okay; hoping to find more restaurants off the resort to try.

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Melissa O : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Marta will gladly receive your feedback. Comments like yours inspire us to... More 

Montreal
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 30, 2015 via mobile

We spent 5 days at the resort, grounds and pools are great for kids! The lazy river, kids splash zone plus kids focused activities were appreciated. Rooms are OK, clean, nothing spectacular. Food was acceptable, rather eat outside the resort. The place is big, so be ready to walk a lot. We felt secure, lots of security. I would say... More 

Was this review helpful? Yes 1
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