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Mayan Palace Acapulco

#7 of 178 Hotels in Acapulco
Certificate of Excellence
Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
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Mayan Palace Acapulco
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Mayan Palace Acapulco
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679 reviews from our community

Traveler rating
    296
    231
    61
    47
    44
See reviews for
213
144
5
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Vancouver Island
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

My sister and I stayed here for one week as part of a three week winter holiday. We stayed at the Grand Mayan the other two weeks. This is a new building and it is beautifully decorated. We were on the 10th. floor so had an incredible view of the entire beach front. The sunsets were amazing. The kitchenette was... More 

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Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Boogie-boarderVI : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our primary goal is to ensure you are able to relax... More 

Whitchurch-Stouffville, Canada
1 review
5 of 5 stars Reviewed 1 week ago

This was truly an awesome vacation. I travelled with my 2 boys aged 13 and 11. We got the meal plan for both breakfast and dinner. We got the week wireless internet I hooked up with the laptop. We have RCI so we had a one bedroom and partial kitchen. Love the fridge and microwave and we were able to... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Singlemomhappylife : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most... More 

Coarsegold, California
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Great resort, although a long way from town. As a Mayan Palace owner with premium red time I expected a better room location. I feel that because we had younger kids, we were pushed into a lesser location. We loved the pools, and special evening entertainment buffets.

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Jonathan F : Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review with us. We are glad you enjoyed the buffets, our pools and accommodations. Rest assured that your feedback will be taken into consideration as it helps us to provide you everything that you need to make the most of... More 

Chicago, Illinois
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Although the Mayan seemed more for older couples and families my best friend and I stayed there and had such a great time. The hotel is incredibly clean that staff is wonderful. Very friendly, the porters are always staffed and right there if you need anything. Many people warned us that Acapulco was unsafe, I have to say it's one... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Jpklink : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was top-notch. The work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you think our resort is beautiful, that you perceived the cleanliness of our... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We are Grand Mayan owners but was told that the Grand Mayan was fully booked and therefore got bumped into the Mayan Palace. When we arrived, they told us that the Grand Mayan only had 92% occupancy. They gave us the Mayan Palace wristbands which denied us from accessing the Grand Mayan facilities which as owners, we are entitled to.... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear jessfuddles : Thank you for taking the time to provide us your feedback about your stay at Mayan Palace. It appears as though not all your expectations were met. This will be addressed by the appropriate areas as we always work hard to have a clear communication with our honored guests and we look to please them by making... More 

Seattle, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were so very fortunate that the Mayan Palace sent Ricardo Alvarez to pick us up on our arrival to the airport. Ricardo has a warm sense of humor that immediately put us at ease and by the time we were to the resort, we knew we were in good hands. Ricardo has a wonderful knowledge of Mexico and Acapulco.... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear LoriFromSeattle : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need... More 

Mason, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My wife and I recently returned from the Mayan Palace, and what a wonderful facility it is. We had absolutely no worries about safety, contrary to many rumors circulating about Acapulco. Although there was some construction/renovation underway, it did not interfere with the overall experience. We will plan to return with the entire family. If you do go to the... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Kirk H : We are pleased you have decided to post a review about your stay at Mayan Palace, as it helpful to further enrich our performance and give other travelers a better idea of what to expect. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to... More 

Sylvania, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago

My family has been staying at the Mayan Palace for the past 20 years and have never encountered any sorts of major problems. The cleanliness of the room has always been superb and if it is not they are very accommodating to either fix what is wrong or move you to another room. The overall cleanliness of the resort is... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Alex E : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. Thank you for your kind comment about our staff, as we consider them one... More 

Green Bay, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My friends and I (group of six) stayed at the Grand Mayan and ventured across to the Mayan Palace. We were referred there if the pools were busier at the Grand Mayan. We were immediately welcomed by our friend Francisco and his team. He set us up and showed us a great time. The workers joined in our fun and... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Sue K : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you had a blast with your friends enjoying our pools and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our... More 

Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We spent two weeks in a wonderful setting at the Mayan Palace. Our unit was clean and exceptionally well serviced. The king sized bed was very comfortable and the sheets were changed every day. The food at the Samba restaurant was excellent and we enjoyed listening and dancing to the lovely live music provided by Martin a skilled saxophonist. The... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Timeshareclient : Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, grounds, the pools and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Your comments are... More 

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