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Mayan Palace Acapulco

Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
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Certificate of Excellence 2014
Mayan Palace Acapulco
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Mayan Palace Acapulco
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656 reviews from our community

Traveler rating
    286
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    59
    47
    43
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204
138
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8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hamilton, New Jersey
Contributor
16 reviews 16 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

What makes this resort great is the people! The wait staff at the pool and restaurants and housekeeping were all very personable and take pride in work. The lazy river was relaxing and the food at the pool bar and Samba (only onsite restaurant) was delicious - buy the lunch/dinner meal plan to save money on 3-course meals!). The only... More 

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Summerville, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Our group of 6 ladies had a very enjoyable time at the Mayan Palace. The staff were helpful and courteous and the accommodations were very comfortable. The activities director, Salvador Elacio Cruz was very capable at whatever he hosted. He led us in water exercises enthusiastically and did a superior job in my Spanish lessons. He is very talented, serious... More 

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Verona, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and I just got back from the Mayan Palace yesterday. The staff was all very helpful and friendly. As you can see from the pictures it is a very beautiful and well maintained resort. We also hired Baldo Gomez as our guide. Him and his nephew Ramon were beyond excellent! They had a ton of knowledge about the... More 

Was this review helpful? Yes 1
Goodhue, Minnesota
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were able to spend Christmas Eve and following days at the Mayan Palace. The whole complex was just beautiful. Our reservations said Mayan Palace so we first went to the Mayan Palace by the golf course but were sent by shuttle to the Mayan Palace right next to the Grand Mayan hotel. We were on the 12th floor and... More 

Was this review helpful? Yes 1
Pearland, Texas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We just got back from the Mayan Palace Jan, 3rd. We had an awesome time. The Resort was absolutely beautiful. The Hotel grounds were impeccable as well as the pool and rooms. We enjoyed eating at the Samba so much we rarely ate any where else. The service was the best! The staff was friendly and went out of their... More 

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Cuernavaca, Mexico
Contributor
19 reviews 19 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just back from Acapulco! We had a wonderful Christmas at the Mayan Palace Resort there. The apartments are big and very comfortable. We had an apartment with one king size bed in a private room with a private bathroom and another bedroom with two full beds suitable for one or two adults or four teenagers - this room also has... More 

Was this review helpful? Yes 4
Little Rhody, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have been to this resort many times since it first opened and I find myself staying longer and longer each time. Gorgeous, almost empty beach with miles to walk, jog. Beautiful pools, though growth and upgrading has resulted in frequent construction and change to pools and buildings. Staff is always proactively friendly and helpful - respectful and respectable, from the... More 

Was this review helpful? Yes 2
Silverton, Oregon
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2014

If you travel to Mayan Palace Acapulco expect to be treated like royalty. From the front desk to the beach waiters their goal is your comfort and happiness, The private beach vendors ask each day if you would like a massage, horseback ride, ATV rental and more but they do not push to the point of frustration. The beach itself... More 

Was this review helpful? Yes 3
Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 27, 2014

We were upgraded to Mayan Palace from Mayan Sea Gardens as it was under renovation. We were given the Suites which were huge could probably easily fit 6-8 people with a kitchen too. The view from the room was just beautiful and you could see the sunset over the mountains. The hotel had a lot of activities on the beach... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear nilayshah1994 : Thank you for taking the time to provide us your feedback. We are delighted to find out that you enjoyed the accommodations and our hotel. We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you and your loved ones. We look... More 

Lincoln, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 23, 2014

This was our 5th time vacationing in Acapulco. We have had an outstanding time every time and love staying at the Mayan Palace. The staff treated us very well. We were greeted with smiles and quick service at the restaurants, pools, and bars. The restaurant staff, Cesar, Francisco and the rest of the crew knew us by name and spoiled... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear patrick b : Thank you for providing your comments about your vacation at Mayan Palace . We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Cesar, Francisco, Edith, Andres, Juan Carlos and Miguel will gladly receive your feedback. Comments like yours inspire us to... More 

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Additional Information about Mayan Palace Acapulco

Address: Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$$$
Number of rooms: 360
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Also Known As:
Mayan Palace Acapulco Hotel Acapulco
Acapulco Mayan Palace
Mayan Palace Hotel Acapulco
Hotel Style:
#6 Romantic Hotel in Acapulco
#7 Family Hotel in Acapulco

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