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All 176 Acapulco hotels

Mayan Palace Acapulco

Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
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Mayan Palace Acapulco
Ranked #6 of 176 hotels in Acapulco
Certificate of Excellence 2014
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621 people have reviewed this hotel

Traveler rating
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187
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Seattle, Washington
Top Contributor
50 reviews 50 reviews
16 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is the smaller Mayan hotel in Acapulco and no view of the ocean but I like their outdoor pools better than the Grand Mayan. The water park is definitely great especially for kids and way better! They also have a regular shuttle service to the beach if you'd like to go there. They have limited food options but at... More

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Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review
Google Translation

Para nosotros es un placer saber que sus vacaciones fueron una maravillosa experiencia, disfrutando de las instalaciones, gastronomía y la... More

Oceanside, California
Contributor
14 reviews 14 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 13, 2014

Even we stayed at the Grand Mayan, we visited this sister resort. It is a new resort about 3 years old. Great for families with young children because of the children water park and lazy river that runs all around the different pools at the water park. The rooms are new and comfortable. The food at the Sambas Restaurant was... More

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calgary,canada
Contributor
18 reviews 18 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 10, 2014

Lots of activities for all ages,or great pools if you just want to relax,lots of amenities here as well as the room are very clean and comfortable,lots of dining options at the resort as well,Costco is close by but to Acapulco itself a bit of a cab ride,beaches are very accessible from the resort,but be careful of underwater tows when... More

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Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 7, 2014

I am not the type of person that travels to the beach to be at a pool. To go to the beach at this resort one needs to walk about 1/2 km and take a shuttle. Other issues include: beach is open-ocean and it is not safe; Internet usage has separate charge, not cheap, per laptop, ipad or iphone; and... More

Was this review helpful? Yes 1
Rialto, California
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 31, 2014

Let me start by saying the cab drivers are wonderful.We arrived at midnight on Saturday, from the pics we we're expecting a resort on the the sands of Acapulco. Instead, the next morning we realized the room they put us in was facing an abandoned building that looked as if a hurricane had just destroyed it. I wouldn't suggest doing... More

Was this review helpful? Yes 1
NY
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 20, 2014

Nice Family vacation taken. The section where we stayed in a few years ago was under construction. We had wonderful food at all the restaurants that were open. The ocean water is very clean, however, it is not blue water. This didn't affect our vacation at all because there was a lot of activities going on. Loved it !

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Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear PickiTraveller : Thank you so much for commenting about your stay at Mayan Palace. We are pleased to learn you had a wonderful vacation and that you enjoyed our food options. Comments like yours inspire us to continue creating ideal vacation experiences. We truly look forward to serving you again in the near future! Happily, Mayan Palace Acapulco Management. More

Detroit, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2014

We were very excited to go to Acapulco. We try to see as many places as possible and we have never been there. The resort was great. Very clean, friendly staff and smiles all around. I felt very comfortable in the room. Happy hour was from 3-5 on property and they were very cool about making it quite fun! The... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Lisa0323 : Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, the golf course, the pool, you perceived the resort’s cleanliness and took advantage of the promotions available during your stay. Our goal is to make each one... More

Hoschton, Georgia
1 review
5 of 5 stars Reviewed May 6, 2014

My husband and I planned this trip about a year ago and it was well worth the wait. The Mayan Palace was wonderful. All the employees and the service they provided was 5 star and beyond compare. We loved every minute of our stay and the weather could not have been better. The best thing we did was hire our... More

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Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Terri W : Thank you so much for choosing Mayan Palace for your vacation and for sharing your review with us. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. We are also happy that you think our resort is beautiful. Our goal is to make each one... More

Toronto, Ohio
1 review
4 of 5 stars Reviewed May 4, 2014

What a wonderful city and resort! The weather was perfect 80-90 with sunshine every day. Plenty of water to cool off in and fantastic views of the city from our driver, Ricardo Alverez Avila. We were concerned about safety with all of the stories of the violence in Mexico, but the property and beach were well patrolled, with clean surroundings,... More

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Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Kyle B : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are happy to learn that you enjoyed our beautiful grounds and really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Your comments are always welcomed.... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 25, 2014

We went with the family including two teenage daughter. We all had a very good time. This place is well maintained, the staff were very friendly and helpful. But the kitchen is not well equipped similar to US resorts. The best part is the outside this resort experience was awesome. We visited usual tourist place like cliff diver show, Tres... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Vijay A : We are grateful for your taking the time to write a review about your experience at Mayan Palace. We are pleased to learn you had a wonderful vacation and really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Our primary goal is to ensure you are... More

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Additional Information about Mayan Palace Acapulco

Address: Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$
Also Known As:
Mayan Palace Acapulco Hotel Acapulco
Acapulco Mayan Palace
Mayan Palace Hotel Acapulco

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Acapulco #6 Romantic Hotel in Acapulco #10 Best Value Hotel in Acapulco
Number of rooms
360

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