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Mayan Palace Acapulco

Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
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Certificate of Excellence 2014
Mayan Palace Acapulco
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Mayan Palace Acapulco
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638 reviews from our community

Traveler rating
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197
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My husband and I just got back from a week at the Grand Mayan and cannot say how much we enjoyed our stay. We felt as though we were VIPs at an exclusive resort. We were on the 9th floor end unit, beautiful views of the ocean, mountain and golf course. While booked back in June, we were not informed... More

Was this review helpful? Yes 1
Valley Stream, New York
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had the pleasure of staying at the Mayan Palace in Acapulco in early October. The resort itself was very nicely appointed, with excellent rooms, great pool space, an outstanding restaurant on the property and an excellent and attentive staff. If you needed to get anywhere, there were always taxis waiting for you, and most of the time, the drivers... More

Was this review helpful? Yes 2
Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed September 17, 2014

It was my first time at the mayan palace in acapulco, so dissapointed..for the price u may think its a world class hotel but deffinitely no! Its old and need lot of renovation, if u want to go to the beach u have to take the shuttle to take you to the Grand Mayan BUT they are doing construction work... More

Was this review helpful? Yes 6
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Luis M : Thank you so much for commenting about your stay at Mayan Palace. We are surprised to learn about the inconveniences experienced. Your observations will be shared with all areas concerned as guests’ feedback is important to us, and ultimately is how we measure our success. Sincerely, Mayan Palace Acapulco Management. More

Seattle, Washington
Top Contributor
52 reviews 52 reviews
17 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed July 5, 2014

This is the smaller Mayan hotel in Acapulco and no view of the ocean but I like their outdoor pools better than the Grand Mayan. The water park is definitely great especially for kids and way better! They also have a regular shuttle service to the beach if you'd like to go there. They have limited food options but at... More

Was this review helpful? Yes 3
Oceanside, California
Contributor
16 reviews 16 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 13, 2014

Even we stayed at the Grand Mayan, we visited this sister resort. It is a new resort about 3 years old. Great for families with young children because of the children water park and lazy river that runs all around the different pools at the water park. The rooms are new and comfortable. The food at the Sambas Restaurant was... More

Was this review helpful? Yes 3
calgary,canada
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 10, 2014

Lots of activities for all ages,or great pools if you just want to relax,lots of amenities here as well as the room are very clean and comfortable,lots of dining options at the resort as well,Costco is close by but to Acapulco itself a bit of a cab ride,beaches are very accessible from the resort,but be careful of underwater tows when... More

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Mexico City, Mexico
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 7, 2014

I am not the type of person that travels to the beach to be at a pool. To go to the beach at this resort one needs to walk about 1/2 km and take a shuttle. Other issues include: beach is open-ocean and it is not safe; Internet usage has separate charge, not cheap, per laptop, ipad or iphone; and... More

Was this review helpful? Yes 4
Rialto, California
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 31, 2014

Let me start by saying the cab drivers are wonderful.We arrived at midnight on Saturday, from the pics we we're expecting a resort on the the sands of Acapulco. Instead, the next morning we realized the room they put us in was facing an abandoned building that looked as if a hurricane had just destroyed it. I wouldn't suggest doing... More

Was this review helpful? Yes 2
NY
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 20, 2014

Nice Family vacation taken. The section where we stayed in a few years ago was under construction. We had wonderful food at all the restaurants that were open. The ocean water is very clean, however, it is not blue water. This didn't affect our vacation at all because there was a lot of activities going on. Loved it !

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear PickiTraveller : Thank you so much for commenting about your stay at Mayan Palace. We are pleased to learn you had a wonderful vacation and that you enjoyed our food options. Comments like yours inspire us to continue creating ideal vacation experiences. We truly look forward to serving you again in the near future! Happily, Mayan Palace Acapulco Management. More

Detroit, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 6, 2014

We were very excited to go to Acapulco. We try to see as many places as possible and we have never been there. The resort was great. Very clean, friendly staff and smiles all around. I felt very comfortable in the room. Happy hour was from 3-5 on property and they were very cool about making it quite fun! The... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Lisa0323 : Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, the golf course, the pool, you perceived the resort’s cleanliness and took advantage of the promotions available during your stay. Our goal is to make each one... More

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Additional Information about Mayan Palace Acapulco

Address: Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$$$
Number of rooms: 360
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Also Known As:
Mayan Palace Acapulco Hotel Acapulco
Acapulco Mayan Palace
Mayan Palace Hotel Acapulco

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