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Mayan Palace Acapulco

Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
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Certificate of Excellence 2014
Mayan Palace Acapulco
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Mayan Palace Acapulco
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670 reviews from our community

Traveler rating
    292
    227
    60
    47
    44
See reviews for
207
144
5
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sylvania, Ohio
1 review
5 of 5 stars Reviewed 4 days ago NEW

My family has been staying at the Mayan Palace for the past 20 years and have never encountered any sorts of major problems. The cleanliness of the room has always been superb and if it is not they are very accommodating to either fix what is wrong or move you to another room. The overall cleanliness of the resort is... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Alex E : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. Thank you for your kind comment about our staff, as we consider them one... More 

Green Bay, Wisconsin
1 review
5 of 5 stars Reviewed 4 days ago NEW

My friends and I (group of six) stayed at the Grand Mayan and ventured across to the Mayan Palace. We were referred there if the pools were busier at the Grand Mayan. We were immediately welcomed by our friend Francisco and his team. He set us up and showed us a great time. The workers joined in our fun and... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Sue K : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you had a blast with your friends enjoying our pools and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

We spent two weeks in a wonderful setting at the Mayan Palace. Our unit was clean and exceptionally well serviced. The king sized bed was very comfortable and the sheets were changed every day. The food at the Samba restaurant was excellent and we enjoyed listening and dancing to the lovely live music provided by Martin a skilled saxophonist. The... More 

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Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Timeshareclient : Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, grounds, the pools and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Your comments are... More 

Sudbury, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband and I were 2 weeks January 31 to February 14th, 2015 at the Mayan Palace Golf on a RCI Exchange. We were on the side of the lush green foliage and there were a lot of mosquitos. Also was a large insect in our room which I killed right away and our room was fumigated the next day.The... More 

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Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear fan322 : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are surprised to learn about the inconveniences experienced. Your observations will be shared with all areas concerned as guest feedback is important to us, and ultimately is how we measure our success. If we are fortunate... More 

TORONTO
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I went to the Mayan Palace in early January. The weather was wonderful and so was every aspect of the facility. The lazy river, nightly live music and pool facilities were excellent. Our room was superb. Our only complaint would have been the size of the refrigerator. We highly recommend using Ricardo Alverez as your driver. He was very courteous... More 

Was this review helpful? Yes
Buenos Aires, Distrito Federal, Argentina
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let me start by saying this is a timeshare in which we are owners. So it was very disappointing when we checked in and were not given an Ocean View room. When asked why, the manager said they are reserved to owners (which we are!!!) and only on an "first come first served basis". Then how come there are empty... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Milena N : Thank you for taking the time to provide us your feedback about your past stay with us at Mayan Palace. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. All the same, we are disappointed that we were unable to meet your expectations to... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I reported to Security that vendors were harassing me while I sat under the cabanas and while they said they would get rid of them they never did. Why would I ever want to pay to be on a beach that has the same hassles as a public one? Very odd. Also, wifi is not available for people with day... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Tigne : Thank you for taking the time to submit a review about your stay at Mayan Palace. Your comments will be shared with the appropriate area in order to make a report with the proper Mexican authorities, since the beach is a federal property and it is beyond our control to avoid having vendors offer their goods there.... More 

Preston, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having stayed at the Mayan Palace which was a wonderful place, I would recommend it to others. As you arrive your first surprise s the fact that the hotel is on and is surrounded by a golf course. Although we didn't use it, other guests said it was excellent. Gran Mayan is a fine place to get away from it... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear schesters : Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are delighted to find out that you enjoyed our resort. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. We take great pride in creating incredible vacations... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The overall experience at the Mayan Palace was pleasant. The lobby, service, pool and grounds were lovely. Although the guest room bed size was not my liking, prefer a king size rather than a full, the room was kept neat. The weather was perfect, so the pool was very enjoyable. The pool size was big, plenty of space for kids... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Aimee N : Thank you for providing your comments about your vacation at Mayan Palace. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable. We are glad you enjoyed our food options, the facilities and we are grateful for... More 

Salt Lake City, Utah
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Mayan Palace (on the golf course) and Gran Mayan are a fine place to get away from it all. Normally, we rent a car and just see the sites, spending little time at our timeshare. But with the travel warnings for the state of Guerrero, we decided to just see what was in the city of Acapulco and spend... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear DianaWN : We are pleased you chose to stay at Mayan Palace for your vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. It will be our privilege to share it with them, specifically the staff mentioned; we are certain they will be happy to receive it.... More 

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Additional Information about Mayan Palace Acapulco

Address: Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$$
Number of rooms: 360
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Also Known As:
Mayan Palace Acapulco Hotel Acapulco
Acapulco Mayan Palace
Mayan Palace Hotel Acapulco
Hotel Style:
#5 Family Hotel in Acapulco
#5 Romantic Hotel in Acapulco

514 photos of this hotel

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