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Mayan Palace Acapulco

#6 of 179 Hotels in Acapulco
Certificate of Excellence
Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
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Mayan Palace Acapulco
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Mayan Palace Acapulco
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692 reviews from our community

Traveler rating
    303
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    63
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219
145
5
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Great Family ❤️ Holiday☀️, sun, safe, good food, very nice people 😊 There is something for everyone, all ages. Pools are great, weather is incredible! We visited in February ☀️ Beautiful! We went snorkelling, (Swiss guys) was a definite highlight, Cliff divers at night with dinner, Incredible! Acapulco is Amazing and the Mayan Palace was Beautiful and clean-Amazing place to... More 

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Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My family with 3 kids had a wonderful visit to the Mayan Palace this past Easter. The property and architecture are stunning- the beach is fantastic and the pools are wonderful. Our trip was enhanced by our guide, Sebastian Hernandez. He collected us from the airport and took our family on outings to dinner, to see the cliff divers and... More 

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Whitchurch-Stouffville, Ontario, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I went as a single mom for the March break 2015 with my two boys, ages 13 and 11. We checked in a day late (missed our connecting flight) so were able to completely bypass the initial time share harassment. They did call me however and offer a lazy river pass and a breakfast plan. I declined saying I already... More 

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Madison, Wisconsin
1 review
4 of 5 stars Reviewed 2 weeks ago

Have been an "owner" for over a decade. Acapulco was never one of my favorite places. The last two trips were so wonderful because of the driver we had found on our last visit. Our driver Sebastian Hernandez of acapulcoforall.com made the difference. He is honest, educated, kept us safe and shared his love for city. Would go back in... More 

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Madison, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a must see resort. The staff was friendly ans extremely accommodating! Especially Ricardo the driver. He picked us up from the resort and we stuck with him through out rest of our trip. He went out of his was to make sure we were happy and exceeded our expectations. Not only did he help us grocery shop, take... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed a Mayan Palace during the Tianguis Turistico whis is the most important event for the tourism industry in Mexico. The rooms where very clean, the staff excellent, very polite and helpful. Overall this is a nice hotel if your looking for a family vacation, but since I was on a business trip I was disappointed when I found... More 

Was this review helpful? Yes 3
Bellefontaine, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We just returned from a weeks stay at the Mayan Palace. The facility was absolutely breathtaking and amazingly clean. We traveled with two parents in wheelchairs. While the resort lacked ample hand rails into the pools (for handicap parents), we were able to maneuver both of them into the water. Anytime we appeared to be troubled with assisting our parents,... More 

Was this review helpful? Yes 1
Senior Contributor
46 reviews 46 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We only visited the grounds at Mayan Palace as we stayed at the Grand Mayan. The grounds were not as lush as what we have seen at other resorts in Mexico. The people working at this resort were very friendly. Transportation anywhere is quite expensive, that is why it was a blessing we found Sebastion! He gave us several very... More 

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Chicago, Illinois
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This resort is PERFECT for families. The kids pool is AWESOME and honestly all of the other pools are fantastic as well with a swim-up bar, in pool lounge chairs, jacuzzi pools, etc. And by the way, this place is BEAUTIFUL. Every thing is new. The rooms are AWESOME...I cannot say enough. I'm so glad we stayed here as well... More 

Was this review helpful? Yes 3
Vancouver Island
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My sister and I stayed here for one week as part of a three week winter holiday. We stayed at the Grand Mayan the other two weeks. This is a new building and it is beautifully decorated. We were on the 10th. floor so had an incredible view of the entire beach front. The sunsets were amazing. The kitchenette was... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Boogie-boarderVI : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our primary goal is to ensure you are able to relax... More 

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