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All 177 Acapulco hotels

Banyan Tree Cabo Marques

5.0 of 5 Hotel   |   Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
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Ranked #1 of 177 Hotels in Acapulco
A recent review
5 of 5 stars reviewed 1 week ago
Spencejonesy New York City, New York
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246 reviews from our community

Traveler rating
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47
146
5
9
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York City, New York
Contributor
19 reviews 19 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I have stayed at the Banyan Tree Mayakoba three times and are absolutely in love with the style and service of the hotel, and Cabo Marques did not disappoint, actually almost surpassing Mayakoba in style and luxury. We booked using AMEX Fine Hotels and Resorts and I believe we had one of the best rooms at the... More

Was this review helpful? Yes
Jose P, Director General at Banyan Tree Cabo Marques, responded to this review

Dear Banyan Tree Guest, Thank you very much for your thoughtful comments regarding your most recent visit to our Sancturary for the Senses with your husband. I can’t think of a better way to start my day than hearing from guests who not only enjoyed their time in our hotel but have taken a moment to comment on our staff.... More

Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Simply perfect! The views, service, rooms, food, cocktails, everything! It is expensive but you get what you pay for. I have stayed in other high end hotels and this one is world class. My girlfriend and me loved it. We stayed at an ocean front villa and got an upgrade over the rocks for booking with American Express.

Was this review helpful? Yes 1
Jose P, Director General at Banyan Tree Cabo Marques, responded to this review

Dear valued guest, We thank you immensely for taking the time to share your experience on TripAdvisor. We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you. Our main commitment is to maintain the high standards you have experienced through consistency training to our... More

San Francisco
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I really enjoyed my time at the Banyan Tree. I spent three nights there. However, a hotel of this caliber and cost should pay attention to the small things. Here are a few inconveniences I had at the property: 1) There were several electrical problems in the villa. I had to change my laptop power supply several times because some... More

Was this review helpful? Yes 2
Jose P, Director General at Banyan Tree Cabo Marques, responded to this review

Dear Guest, Warm greetings from Banyan Tree Cabo Marques! Thank you for taking the time tto inform us your experience. The experience that you describe is certainly not typical of the level of quality deliver to our guests. We truly regret that we failed your expectations. Personally I will follow up with our team leaders from the different departments involved... More

Los Angeles
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed September 8, 2014

Our first experience at BT Cabo Marques was so unforgettable that we knew we had to return. We finally made it back and it was just as amazing. The location/views alone make this one of the most relaxing hotels we have ever stayed at. I won't repeat what everyone else says about this hotel, I will just say 2 things... More

Was this review helpful? Yes 3
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this review

Dear Banyan Tree Cabo Marques Guest, Thank you for bringing this matter to our attention. Firstly, we wanted to apologize for the bad holiday experienced with the mosquitos and bugs. Please be assured that it will not happen again. We will take immediate actions. We value your satisfaction greatly and we put it as our priority. We look forward to... More

Mexico City, Mexico
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 8, 2014

The hotel is simply the best in Acapulco. Service and attention is very good. I would have said great, but there were 2 drawbacks that were solved in q quite satisfactorily way. However, details matter when it comes to a hotel of this category. The first one was... I requested in advance 2 cans of an specific soda. I called... More

Was this review helpful? Yes
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this review

Dear valued Guest, We thank you immensely for taking the time to share your experience at your recent stay with others on TripAdvisor. We apologize for the drawbacks at our Hotel during your stay. We value your feedback, and will use it to help improve our service, and help to avoid any future problems. We sincerely hope to welcome you... More

Dallas, Texas
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 8, 2014

I stayed in Villa #408 Girasol. If not the best villa at Banyan Tree definitely one of the best. This particular villa has unobstructed views of the Pacific Ocean along with sweeping views of the coastline. Waves crash against the rocks and the views of the sunset are daily experiences. Staff is phenomenal and went the extra mile daily! 5star... More

Was this review helpful? Yes 5
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to write on Trip Advisor about your experience regarding your recent visit to Banyan Tree Cabo Marques, and also for the good comments about our service and hotel facilities. Your comments regarding the food prices in our Restaurants have been discussed with the Food and Beverage Director... More

Mexico
Contributor
20 reviews 20 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 30, 2014 via mobile

It is the best hotel in Acapulco! The service is impeccable and Beatriz Alarcon is the top employee always taking care of us. The Thai restaurant and the spa are amazing. Our favorite we keep coming back!

Was this review helpful? Yes 1
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this review

Dear valued guest, We thank you immensely for taking the time to share your experience on TripAdvisor. We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you. Our main commitment is to maintain the high standards you have experienced through consistency training to our... More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2014

Banyan Tree Cabo is unforgettable. My wife and I stayed 6 nights in Room 606 (pool villa by the rocks). I called ahead to request a villa with sunlight and privacy. Then GM Ricardo (there has since been a change) provided us with the perfect room. We have stayed at both Cabo and Mayakoba. While Mayakoba had better service (everyone... More

Was this review helpful? Yes 1
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this review

Dear Banyan Tree Cabo Marqués Guest, On behalf of all The Cabo Marqués family we Thank you for your feedback and the great way you describe Our hotel. We are really happy and we appreciate that you noticed all the details we had to make your stay memorable. We hope to see you soon and we would be delighted to... More

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 13, 2014

overall service and attention to customer's needs are great. The food could use a little more flavour but the ingredients used are fresh and of good quality. The hotel personal is always kind and willing to help in any way to make the stay comfortable. I would definitely return.

Was this review helpful? Yes 2
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this review

Dear Valued Guest: On behalf of the Banyan Tree Cabo Marques family I wish to thank you for the opportunity you have given to us by staying in our Resort. We sincerely appreciate your kind comments in regards to our associates. We humbly work very hard every day to provide our guests “remarkable experiences”. I look forward to having the... More

Mons, Belgium
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

I got a nice villa for 375usd per night. Excellent service and a friendly staff that is always there to help. However, I ate the breakfast buffet and it was 95 usd for two people. The food was good nowhere near the quality I expected for the price. The hotel taxies are vey nice but cost about double the cost... More

Was this review helpful? Yes 2
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this review

Dear Valued Guest: We wish to thank you deeply for taking the time to describe our facilities and services with the care you did. I am glad we have met the expectations of such a well experienced high end traveler like you; and very proud that working humbly and very hard, we can reach one of our goals, which is... More

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Additional Information about Banyan Tree Cabo Marques

Address: Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Cabo Marques 5*
Number of rooms: 47
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Also Known As:
Banyan Tree Cabo Marques Hotel Acapulco

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