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Banyan Tree Cabo Marques

5.0 of 5 Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
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Banyan Tree Cabo Marques
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Banyan Tree Cabo Marques
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254 reviews from our community

Traveler rating
    213
    32
    5
    4
    0
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49
152
5
9
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Bethesda, Maryland
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

This was a Great Vacation - the Hotel, Service, and Employees were excellent. This is my second stay at a Banyan Tree property and Cabo Marques is truly a 5 Star / 5 Diamond property. The city of Acapulco was amazing, very safe and truly beautiful. It was very easy to get to Acapulco and will be my go to... More 

Was this review helpful? Yes
Jose P, Director General at Banyan Tree Cabo Marques, responded to this review

Dear Banyan Tree Guest, Thank you very much for your thoughtful comments regarding your most recent visit to our Sanctuary for the Senses. I can’t think of a better way to start my day than hearing from guests who not only enjoyed their time in our hotel but have taken a moment to comment on our staff. It is always... More 

Alameda, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a small elopement ceremony here and we were incredibly well taken care of. Anything and everything we needed was provided - from dinner and flowers and a bouquet and a wedding cake, a nanny and a salon. There was plenty of staff available to attend to us and help us have an amazing ceremony and night. When we... More 

Was this review helpful? Yes
Jose P, Director General at Banyan Tree Cabo Marques, responded to this review

Dear Valued Guest: On behalf of the Banyan Tree Cabo Marques family I wish to thank you for the opportunity you have given to us by staying in our Resort. We will take into consideration your suggestion concerning the restaurant prices. We sincerely appreciate your kind comments in regards to our associates. We humbly work very hard every day to... More 

Atlanta, GA
Senior Contributor
43 reviews 43 reviews
41 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you have already booked, please don't let the U.S. Embassy scare you from visiting the resort. We just returned and it was peaceful and safe. It's in the Diamante district that is supposed to be the safest of all in Acapulco. The property has excellent security and it is a LONG way in from the main road and through... More 

Was this review helpful? Yes 2
Jose P, Director General at Banyan Tree Cabo Marques, responded to this review

Dear Valued Guest, Thank you for bringing this matter to our attention. Please be assured that we will take immediate actions. We value your satisfaction greatly and we put it as our priority. We look forward to serve you better in a near future at our Sanctuary for the Senses! Yours sincerely Jose Portocarrero General Managerl Banyan Tree Cabo Marques More 

Santa Monica, California
Top Contributor
123 reviews 123 reviews
32 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is/will be an excellent resort destination once they get all of the kinks worked out. If they are going to succeed they must learn how to cater to Americans and should learn a modicum of English phrases and customs. Do not have dinner here as the prices are astronomical, even in their casual restaurant. The food is not good... More 

Was this review helpful? Yes
Jose P, Director General at Banyan Tree Cabo Marques, responded to this review

Dear Valued Guest, Thank you to share your review of your recent stay with others. We apologize that our hotel was not to your satisfactory regarding the beverage & food prices and rates. We value your feedback, and will use it to help improve our service, and help to avoid any future problems. We hope to see you again in... More 

New York City, New York
Contributor
19 reviews 19 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 13, 2014

My husband and I have stayed at the Banyan Tree Mayakoba three times and are absolutely in love with the style and service of the hotel, and Cabo Marques did not disappoint, actually almost surpassing Mayakoba in style and luxury. We booked using AMEX Fine Hotels and Resorts and I believe we had one of the best rooms at the... More 

Was this review helpful? Yes 2
Jose P, Director General at Banyan Tree Cabo Marques, responded to this review

Dear Banyan Tree Guest, Thank you very much for your thoughtful comments regarding your most recent visit to our Sancturary for the Senses with your husband. I can’t think of a better way to start my day than hearing from guests who not only enjoyed their time in our hotel but have taken a moment to comment on our staff.... More 

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 10, 2014

Simply perfect! The views, service, rooms, food, cocktails, everything! It is expensive but you get what you pay for. I have stayed in other high end hotels and this one is world class. My girlfriend and me loved it. We stayed at an ocean front villa and got an upgrade over the rocks for booking with American Express.

Was this review helpful? Yes 2
Jose P, Director General at Banyan Tree Cabo Marques, responded to this review

Dear valued guest, We thank you immensely for taking the time to share your experience on TripAdvisor. We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you. Our main commitment is to maintain the high standards you have experienced through consistency training to our... More 

San Francisco
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 22, 2014

I really enjoyed my time at the Banyan Tree. I spent three nights there. However, a hotel of this caliber and cost should pay attention to the small things. Here are a few inconveniences I had at the property: 1) There were several electrical problems in the villa. I had to change my laptop power supply several times because some... More 

Was this review helpful? Yes 3
Jose P, Director General at Banyan Tree Cabo Marques, responded to this review

Dear Guest, Warm greetings from Banyan Tree Cabo Marques! Thank you for taking the time tto inform us your experience. The experience that you describe is certainly not typical of the level of quality deliver to our guests. We truly regret that we failed your expectations. Personally I will follow up with our team leaders from the different departments involved... More 

Los Angeles
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed September 8, 2014

Our first experience at BT Cabo Marques was so unforgettable that we knew we had to return. We finally made it back and it was just as amazing. The location/views alone make this one of the most relaxing hotels we have ever stayed at. I won't repeat what everyone else says about this hotel, I will just say 2 things... More 

Was this review helpful? Yes 3
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this review

Dear Banyan Tree Cabo Marques Guest, Thank you for bringing this matter to our attention. Firstly, we wanted to apologize for the bad holiday experienced with the mosquitos and bugs. Please be assured that it will not happen again. We will take immediate actions. We value your satisfaction greatly and we put it as our priority. We look forward to... More 

Mexico City, Mexico
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 8, 2014

The hotel is simply the best in Acapulco. Service and attention is very good. I would have said great, but there were 2 drawbacks that were solved in q quite satisfactorily way. However, details matter when it comes to a hotel of this category. The first one was... I requested in advance 2 cans of an specific soda. I called... More 

Was this review helpful? Yes 1
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this review

Dear valued Guest, We thank you immensely for taking the time to share your experience at your recent stay with others on TripAdvisor. We apologize for the drawbacks at our Hotel during your stay. We value your feedback, and will use it to help improve our service, and help to avoid any future problems. We sincerely hope to welcome you... More 

Dallas, Texas
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 8, 2014

I stayed in Villa #408 Girasol. If not the best villa at Banyan Tree definitely one of the best. This particular villa has unobstructed views of the Pacific Ocean along with sweeping views of the coastline. Waves crash against the rocks and the views of the sunset are daily experiences. Staff is phenomenal and went the extra mile daily! 5star... More 

Was this review helpful? Yes 7
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to write on Trip Advisor about your experience regarding your recent visit to Banyan Tree Cabo Marques, and also for the good comments about our service and hotel facilities. Your comments regarding the food prices in our Restaurants have been discussed with the Food and Beverage Director... More 

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Additional Information about Banyan Tree Cabo Marques

Address: Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Cabo Marques 5*
Number of rooms: 47
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Also Known As:
Banyan Tree Cabo Marques Hotel Acapulco
Hotel Style:
#1 Romantic Hotel in Acapulco
#1 Family Hotel in Acapulco
#1 Spa Hotel in Acapulco
#1 Luxury Hotel in Acapulco

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