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Hotel Encanto

5.0 of 5 Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
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Hotel Encanto
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Hotel Encanto
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90 reviews from our community

Traveler rating
    76
    9
    0
    4
    1
See reviews for
14
37
6
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

I went to Hotel Encanto on November 15th for three nights and 4 days! It was pure luxury! The rooms were amazing and the beds so comfortable, I didn't want to leave! The service was wonderful! Candido, Alexis and Reuben were particularly exceptional, friendly and provided 5 star service. Thank you Encanto! I'll be back soon! Sasha

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1 review
5 of 5 stars Reviewed 2 weeks ago

Originally, I was suppose to go to Cabo. However, because of the hurricane, I had to quickly reschedule. I found Encanto Acapulco and thought it was very pretty and decided to book. I wanted to call Encanto to get an accurate description of the rooms but they did not have a 1-800 number and I had to get a calling... More

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elpaso
Top Contributor
158 reviews 158 reviews
16 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed September 2, 2014

I stayed here for three days and had a wonderfull time. The view of Acapulco bay is amazing. Very clean and comfortable with a nice pool. Had great service from staff. Only complaint was food was good, but not great. Will return again. No beach access at this hotel, but its close.

Was this review helpful? Yes 2
Sydney, Australia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 27, 2014

Ok, so it's not a cheap place to stay, but it sure beats staying away from the downtown/older establishments. Acapulco feels magical and luxurious here. There is no beach, but all rooms overlook water, the infinity pool and plenty of day beds are gorgeous, with good service for drinks. Massage was great (one of the most expensive I have had... More

Was this review helpful? Yes 1
Zania C, General Manager at Hotel Encanto, responded to this review

Dear L M, We really appreciate your kind comments. We are pleased to know that you have enjoyed your stay at Encanto. We would love to see you soon again. Best Regards, ZC More

Mexico City, Mexico
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed July 9, 2014

Note - there is NO Beach, NO beach access, and NO beach club. Other than that, this is a really cool hotel. Spectacular views from the room, as well as pool and restaurant areas. Despite problems with my initial reservation through Expedia, we had a great stay. Expedia informed me that the Ocean Villa I had reserved was no longer... More

Was this review helpful? Yes 5
Zania C, General Manager at Hotel Encanto, responded to this review

Dear Travel8286, We really appreciate your kind comments. They are really helpful to us and make us work every day looking for our professional growth as well as personal. Our goal is that our efforts and the passion for our job be reflected into our guests' satisfaction. We hope to host you in a near future. We would be pleased... More

illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

This hotel is magnificent. Beautiful, gorgeous contemporary architecture, fantastic food and super nice people. Really, a dream. My husband and I went with our kids and we could not have been happier. We didn't leave the hotel, all our meals were SPECTACULAR!! All the staff is efficient, warm and attentive to every need. I want to go back!!!

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Zania C, General Manager at Hotel Encanto, responded to this review

Dear HappyFamilyTrip, Thank you for your comments; it is a pleasure for us to know that you have enjoyed your stay in Encanto. Please do not hesitate to come back ... We would be pleased to receive you at Encanto, your home in Acapulco. Best Regards, ZC More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 19, 2014 via mobile

We were invited to a wedding in Acapulco. However, knowing Acapulco well, I thought that the two suggested hotels were no longer up to snuff, so I started searching Trip Advisor and after reading the reviews, checking the location (at the newest area inAcapulco) and reviewing the pictures, I decided on El Encanto. What a great choice it turned out... More

Was this review helpful? Yes 4
Zania C, Director General at Hotel Encanto, responded to this review

Dear Alfonso C. Thank you for your kind comments. We are really happy that you enjoyed so much your stay, and please be sure that we'll keep trying to be better. Thank you for your feedback. We'll continue to your service, Kindest Regards, More

Cuernavaca, Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 1, 2014 via mobile

What an incredibly beautiful hotel Encanto is ! The architect Miguel Angel Aragonés made such an interesting , minimalist but at the same time cozy hotel . The minute I arrived I said to myself I'm not leaving till I absolutely have to . I was so fascinated by the building that I had to go all over and take... More

Was this review helpful? Yes 1
Zania C, Director General at Hotel Encanto, responded to this review

Dear Thank you for your comments. It is a pleasure for us to know that you have enjoyed your stay with us. We will be pleased to welcoming you again to your home in Acapulco in a near future. Sincerely, ZC More

New York
Contributor
17 reviews 17 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 22, 2014

If you will ever come to Acapulco stay at the hotel Encanto. It is magic with its architecture and colors, massive rooms and perfect service. You will not regret your stay. Ask for the corner units on the second floor since they have corner glass windows with amazing views of the city of the open ocean. If you prefer a... More

Was this review helpful? Yes 1
Zania C, Director General at Hotel Encanto, responded to this review

Dear lucabnyc, Thank you for your preference. We really appreciate your comments. It is a pleasure for us to know that our guests enjoy to stay with us as much as we enjoy to attend you. We will be pleased to welcoming you again to your home in Acapulco. Sincerely. More

Panama City, Panama
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 19, 2014

I decided to look for the number 1 hotel in Acapulco after a long week working in the US. I had heard from Encanto but wasn't really sure what to expect. Upon arrival at the Hotel you're welcomed by large spaces, natural light, and air coming from the Acapulco coast. Staff is welcoming, checking in was fast, and the room... More

Was this review helpful? Yes 1
Zania C, Director General at Hotel Encanto, responded to this review

Dear lforest, Thank you for your comments. Definitely you MUST RETURN! We will be pleased to receive you again. See you soon! Sincerely, More

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Additional Information about Hotel Encanto

Address: Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Encanto 5*
Number of rooms: 44
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