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Hotel Encanto

#2 of 179 Hotels in Acapulco
Certificate of Excellence
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Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
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1 room 1 guest
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Hotel Encanto
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132 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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    (132)
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    (35)
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    (32)
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    (23)
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Mexico City, Distrito Federal, Mexico
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The place is amazing. Its a bit hidden away and very safe, so a great escape for Acapulco which at the moment has a very unease feeling. Great spa, bit too expensive for Mexico, specially knowing that you could get a massage in town for $400 pesos, but then again your paing for the view and the water areas. I... More 

Was this review helpful? Yes
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel Encanto is a beautifully designed luxury hotel overlooking the Pacific on one side and the Acapulco Bay on the other side. The common areas as well as the hotel rooms are very spacious and designed with great attention for detail. The minimalism is stunning. We stayed there for one week in February and it was really quiet. A lot... More 

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San Francisco, California
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 27, 2015

The hotel was just a design of ingenuity. Similar to all those private homes that you have watched or seen at the Malibu homes in California. The simplicity of the design made the hotel so unique. The comfort, the service, you name it, they got it.

Was this review helpful? Yes
Zania C, General Manager at Hotel Encanto, responded to this review

Dear Cianmodel, Thank you for your kind comments, we were delighted to receive you. We are pleased to know that our guests go home with new beautiful memories to share. Come back soon, it will a pleasure to attend you. Best Regards, Zania Carmona General Manager Encanto Acapulco More 

Mexico City
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 23, 2015

From the moment you arrive the attention is fantastic; the service and general hospitality are first class. The building itself is full of subtle architectural details that come alive at night, the surrounding vegetation and panoramic view make for the perfect location, despite not having beach access. The corner rooms are definitely worth the extra money, however all the rooms... More 

Was this review helpful? Yes 1
Zania C, General Manager at Hotel Encanto, responded to this review

Dear Mexic0Max, We love to know that you have enjoyed your stay with us. We are going to work on that small details you have mentioned. Thank you for your comments and for being a part of our family. We hope to see you soon again. Regards, Zania Carmona General Manager Encanto Acapulco More 

München
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 9, 2015

I have been to many amazing hotels and resorts around the world (my personal no 1 was Marina Bay Sands in Singapore... up to now!), but I have to say that the Encanto experience topped them all! A sparkling white gem of stunning modern architecture, amazing nature (white trees growing through "holes" in the pool), perfectly put in scene by... More 

Was this review helpful? Yes 1
Zania C, Director General at Hotel Encanto, responded to this review

Dear guest, Thank you for your beautiful comments, your words motivate us to continue giving our best in order to conserve the Encanto essence. We are more than happy to know that you have enjoyed your stay with us. Thanks for your advice about coffee; we are going to work for improving its taste. Please come back soon, we will... More 

Vero Beach FL
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 27, 2015

Encanto is just that - charming. An all white piece of luxury designed by famous Mexican Architect Aragones. This hotel is five star and should be on your 'must visit' bucket list. I was going to Las Brisas but could not resist going to Encanto after seeing a myriad of photos and excellent reviews. We spent 5 nights and enjoyed... More 

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PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guests: Thank you for your wonderful comments, and sorry about the confusion with the pitcher of Margaritas. We are delighted to hear you enjoy your stay with us, please visit us again soon, we will be happy to see you again. More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 25, 2015

It's so hard to know where to begin. My husband and I travel a lot. And always stay in luxury hotels. This is beyond luxury, however; it is serenity itself. The private villas take you down hallways of architectural wonder and, if you're into sunning, the private pool has better sun from 9am til about noon/1pm than the main common... More 

Was this review helpful? Yes 1
PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guests: Thank you, for recommending the destination and also for your comments regarding your experience with us. Please do come back again, we will be happy to be of service. More 

San Francisco, California
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 16, 2015

Encanto is a reason to revisit Acapulco again, or visit Acapulco for the first time. Perched atop a bluff with magical views of the Marques Bay, Pacific Ocean, Caleta Island and Acapulco Bay, you truly feel above it all. The bold and striking architecture inspires at any time of day or night. Guest rooms possess the same captivating views with... More 

Was this review helpful? Yes 2
PJsMM, Director of Sales at Hotel Encanto, responded to this review

Dear guest: How wonderful to read your review, thank you so much for all your comments, we want our guest to feel at home and we are happy to know we achieved this with you, please come back again we will be happy to be of service next time you visit us. More 

Washington
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 4, 2015

Absolutely the best stay ever. The hotel is simply amazing. Trendy and mega clean. The rooms have that wow factor that we all look for. Sheet and linens are top-of-the-line. Bathroom and layout is superb The hotel was designed by one of the best architects in the world Absolutely magic. And the staff was friendly, understanding and educated. (this comes... More 

Was this review helpful? Yes
PJsMM, Director of Sales at Hotel Encanto, responded to this review

Dear guest: Thank you for such wonderful comments, we appreciate your recommendation and of course being such a good guest, we hope you can visit us soon. More 

Montreal, Canada
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 28, 2015

Our "villa" room was a peaceful retreat for 7 days. Loved the private pool and incredible views. The highlight was the staff who made us feel welcome and who accomodated every request. The pool is sublime and our meals overlooking Acapulco exposed us to some great local cuisine. Can't overstate how the staff made our stay truly memorable. Muchas Gracias!

Was this review helpful? Yes
PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guests: How nice it is to hear that you enjoyed your stay with us and that we took good care of you. Thank you so much for your comments and we hope to have the pleasure of serving you again. More 

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