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Hotel Encanto

5.0 of 5 Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
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Certificate of Excellence 2014
Hotel Encanto
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Hotel Encanto
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100 reviews from our community

Traveler rating
    83
    12
    0
    4
    1
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16
41
6
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Melbourne, Victoria, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent a heavenly week mid Jan in this amazing hotel that was voted #1 in the world in 2014. It is situated atop a steep hill that overlooks Acapulco and is far enough away under tight security not to worry about the goings on in Acapulco. The rooms are like luxury apartments, the pool and surrounds just don't get better... More 

Was this review helpful? Yes 1
PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guests: It is always wonderful to learn our guest enjoy the experience of Encanto Acapulco. Your comments are very much appreciated and we look forward to hosting you once again in the near future. More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed December 20, 2014

Minimalist envitonment. Professional service. Very clean and quiet. All throughout the exterior, lighting and pool music is carefully selected. Good view of the full Acapulco bay. Food is almost gourmet and not astronomically priced. No need to eat outside at all. Expect to pay $45 pesos for a soda or bottle of water. No immediate beach access. But beware Acapulco... More 

Was this review helpful? Yes
PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guest: We are so happy to hear we have accomplished our goal. We thank you for your review and hope to be of service once again in the near future. More 

Brussels, Belgium
Top Contributor
98 reviews 98 reviews
50 hotel reviews
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed December 20, 2014

It was my first time in acapulco and i have to say i was amazed by this hotel. The architecture of this hotel is absolutely amazing, the rooms are stunning and the views are unbelievable. This hotel is highly recommendable.The reason i give this hotel 4 stars and not five is because of the fact that the hotel was completely... More 

Was this review helpful? Yes 1
PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guest: Thank you for choosing us for your first visit to Acapulco, and thank you for all your kind words and commendations. We hope next time you visit us you get to enjoy our hotel with more guests. More 

Rancho Santa Fe, California
Top Contributor
147 reviews 147 reviews
43 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed December 12, 2014

This super modern hotel stands out the residential area of Las Brisas. Amazing views and and the most beautiful swimming pool, lush landscaping and great pool cabanas. The rooms are just amazing with a private pool. Business or pleasure it's the perfect spot, just a 15 min drive to the beach and shopping area.

Was this review helpful? Yes 1
PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guest: We love hearing our guest enjoy Encanto Acapulco as much as you did, thank you so much for your kind review, please visit us again in the near future. More 

2 reviews
5 of 5 stars Reviewed November 20, 2014 via mobile

I went to Hotel Encanto on November 15th for three nights and 4 days! It was pure luxury! The rooms were amazing and the beds so comfortable, I didn't want to leave! The service was wonderful! Candido, Alexis and Reuben were particularly exceptional, friendly and provided 5 star service. Thank you Encanto! I'll be back soon! Sasha

Was this review helpful? Yes
PJsMM, Director of Sales at Hotel Encanto, responded to this review

Dear guest: Thank you so much for your kind comments, please do visit us again soon. More 

1 review
5 of 5 stars Reviewed November 3, 2014

Originally, I was suppose to go to Cabo. However, because of the hurricane, I had to quickly reschedule. I found Encanto Acapulco and thought it was very pretty and decided to book. I wanted to call Encanto to get an accurate description of the rooms but they did not have a 1-800 number and I had to get a calling... More 

Was this review helpful? Yes
PJsMM, Director of Sales at Hotel Encanto, responded to this review

Dear guests: Thank you so much for your kind comments, we love to hear you enjoyed our premises, please visit us again. More 

elpaso
Top Contributor
166 reviews 166 reviews
17 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed September 2, 2014

I stayed here for three days and had a wonderfull time. The view of Acapulco bay is amazing. Very clean and comfortable with a nice pool. Had great service from staff. Only complaint was food was good, but not great. Will return again. No beach access at this hotel, but its close.

Was this review helpful? Yes 2
Sydney, Australia
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 27, 2014

Ok, so it's not a cheap place to stay, but it sure beats staying away from the downtown/older establishments. Acapulco feels magical and luxurious here. There is no beach, but all rooms overlook water, the infinity pool and plenty of day beds are gorgeous, with good service for drinks. Massage was great (one of the most expensive I have had... More 

Was this review helpful? Yes 1
Zania C, General Manager at Hotel Encanto, responded to this review

Dear L M, We really appreciate your kind comments. We are pleased to know that you have enjoyed your stay at Encanto. We would love to see you soon again. Best Regards, ZC More 

Mexico City, Mexico
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed July 9, 2014

Note - there is NO Beach, NO beach access, and NO beach club. Other than that, this is a really cool hotel. Spectacular views from the room, as well as pool and restaurant areas. Despite problems with my initial reservation through Expedia, we had a great stay. Expedia informed me that the Ocean Villa I had reserved was no longer... More 

Was this review helpful? Yes 5
Zania C, General Manager at Hotel Encanto, responded to this review

Dear Travel8286, We really appreciate your kind comments. They are really helpful to us and make us work every day looking for our professional growth as well as personal. Our goal is that our efforts and the passion for our job be reflected into our guests' satisfaction. We hope to host you in a near future. We would be pleased... More 

illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

This hotel is magnificent. Beautiful, gorgeous contemporary architecture, fantastic food and super nice people. Really, a dream. My husband and I went with our kids and we could not have been happier. We didn't leave the hotel, all our meals were SPECTACULAR!! All the staff is efficient, warm and attentive to every need. I want to go back!!!

Was this review helpful? Yes
Zania C, General Manager at Hotel Encanto, responded to this review

Dear HappyFamilyTrip, Thank you for your comments; it is a pleasure for us to know that you have enjoyed your stay in Encanto. Please do not hesitate to come back ... We would be pleased to receive you at Encanto, your home in Acapulco. Best Regards, ZC More 

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Additional Information about Hotel Encanto

Address: Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Encanto 5*
Number of rooms: 44
Reservation Options:
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Hotel Style:
#1 On the Beach Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#2 Spa Hotel in Acapulco
#3 Romantic Hotel in Acapulco
#3 Family Hotel in Acapulco
#4 Business Hotel in Acapulco

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