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Hotel Encanto

#2 of 178 Hotels in Acapulco
Certificate of Excellence
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Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
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Hotel Encanto
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Hotel Encanto
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111 reviews from our community

Traveler rating
    92
    14
    0
    4
    1
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17
49
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It's so hard to know where to begin. My husband and I travel a lot. And always stay in luxury hotels. This is beyond luxury, however; it is serenity itself. The private villas take you down hallways of architectural wonder and, if you're into sunning, the private pool has better sun from 9am til about noon/1pm than the main common... More 

Was this review helpful? Yes 1
PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guests: Thank you, for recommending the destination and also for your comments regarding your experience with us. Please do come back again, we will be happy to be of service. More 

San Francisco, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 16, 2015

Encanto is a reason to revisit Acapulco again, or visit Acapulco for the first time. Perched atop a bluff with magical views of the Marques Bay, Pacific Ocean, Caleta Island and Acapulco Bay, you truly feel above it all. The bold and striking architecture inspires at any time of day or night. Guest rooms possess the same captivating views with... More 

Was this review helpful? Yes 2
PJsMM, Director of Sales at Hotel Encanto, responded to this review

Dear guest: How wonderful to read your review, thank you so much for all your comments, we want our guest to feel at home and we are happy to know we achieved this with you, please come back again we will be happy to be of service next time you visit us. More 

Milan, Italy
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 4, 2015

Absolutely the best stay ever. The hotel is simply amazing. Trendy and mega clean. The rooms have that wow factor that we all look for. Sheet and linens are top-of-the-line. Bathroom and layout is superb The hotel was designed by one of the best architects in the world Absolutely magic. And the staff was friendly, understanding and educated. (this comes... More 

Was this review helpful? Yes
PJsMM, Director of Sales at Hotel Encanto, responded to this review

Dear guest: Thank you for such wonderful comments, we appreciate your recommendation and of course being such a good guest, we hope you can visit us soon. More 

Montreal, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 28, 2015

Our "villa" room was a peaceful retreat for 7 days. Loved the private pool and incredible views. The highlight was the staff who made us feel welcome and who accomodated every request. The pool is sublime and our meals overlooking Acapulco exposed us to some great local cuisine. Can't overstate how the staff made our stay truly memorable. Muchas Gracias!

Was this review helpful? Yes
PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guests: How nice it is to hear that you enjoyed your stay with us and that we took good care of you. Thank you so much for your comments and we hope to have the pleasure of serving you again. More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 2, 2015

Second time with my wife at this property. Place just continues to get better year after year. Service is superb, quality like no other place, design makes a difference, but most of all the people that make sure you feel at home make it a special place. While it's a quite boutique hotel...it still feels like home

Was this review helpful? Yes 1
PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guests: Thank you for trusting our service and for giving us the opportunity of having you the second time around. Your comments are very much appreciated, and we hope you make it a habit to come back, we will be very happy to see you again. More 

Melbourne, Victoria, Australia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 28, 2015

Spent a heavenly week mid Jan in this amazing hotel that was voted #1 in the world in 2014. It is situated atop a steep hill that overlooks Acapulco and is far enough away under tight security not to worry about the goings on in Acapulco. The rooms are like luxury apartments, the pool and surrounds just don't get better... More 

Was this review helpful? Yes 3
PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guests: It is always wonderful to learn our guest enjoy the experience of Encanto Acapulco. Your comments are very much appreciated and we look forward to hosting you once again in the near future. More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 20, 2014

Minimalist envitonment. Professional service. Very clean and quiet. All throughout the exterior, lighting and pool music is carefully selected. Good view of the full Acapulco bay. Food is almost gourmet and not astronomically priced. No need to eat outside at all. Expect to pay $45 pesos for a soda or bottle of water. No immediate beach access. But beware Acapulco... More 

Was this review helpful? Yes 1
PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guest: We are so happy to hear we have accomplished our goal. We thank you for your review and hope to be of service once again in the near future. More 

Brussels, Belgium
Top Contributor
106 reviews 106 reviews
55 hotel reviews
201 helpful votes 201 helpful votes
4 of 5 stars Reviewed December 20, 2014

It was my first time in acapulco and i have to say i was amazed by this hotel. The architecture of this hotel is absolutely amazing, the rooms are stunning and the views are unbelievable. This hotel is highly recommendable.The reason i give this hotel 4 stars and not five is because of the fact that the hotel was completely... More 

Was this review helpful? Yes 1
PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guest: Thank you for choosing us for your first visit to Acapulco, and thank you for all your kind words and commendations. We hope next time you visit us you get to enjoy our hotel with more guests. More 

Rancho Santa Fe, California
Top Contributor
170 reviews 170 reviews
53 hotel reviews
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed December 12, 2014

This super modern hotel stands out the residential area of Las Brisas. Amazing views and and the most beautiful swimming pool, lush landscaping and great pool cabanas. The rooms are just amazing with a private pool. Business or pleasure it's the perfect spot, just a 15 min drive to the beach and shopping area.

Was this review helpful? Yes 2
PJsMM, Director Comercial at Hotel Encanto, responded to this review

Dear guest: We love hearing our guest enjoy Encanto Acapulco as much as you did, thank you so much for your kind review, please visit us again in the near future. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2014

I went to Hotel Encanto on November 15th for three nights and 4 days! It was pure luxury! The rooms were amazing and the beds so comfortable, I didn't want to leave! The service was wonderful! Candido, Alexis and Reuben were particularly exceptional, friendly and provided 5 star service. Thank you Encanto! I'll be back soon! Sasha

Was this review helpful? Yes 1
PJsMM, Director of Sales at Hotel Encanto, responded to this review

Dear guest: Thank you so much for your kind comments, please do visit us again soon. More 

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