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Hotel Encanto

Travelers' Choice award winner
Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
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Hotel Encanto
Hotel Encanto
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153 Reviews from our TripAdvisor Community

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Mexico City, Mexico
1 review
5 of 5 stars Reviewed 1 week ago NEW

The hotel is beautiful with breath taking views of the whole Acapulco Bay. The rooms were awesome and the service was outstanding. The food was excellent. We were there for a family Wedding and it was the best choice for a relaxing weekend. The manager Enrique Gayola was always making sure that everything was up to our expectations. We are... More 

Helpful?
Thank Edna H
Auckland Region, New Zealand
Level Contributor
231 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This magnificent hotel is situated on a headland overlooking the bay, beach and city on one side and the Pacific Ocean on the other. The views are breathtaking. Around every turn the architectural features surprised me and the corner room we had was beautifully designed and appointed. A lot of thought went into the layout. I highly recommend asking for... More 

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Thank GrantHay
Houston, Texas
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The pictures don't do this hotel justice - it's a beautiful property. Located on a top of a hill, the views are outstanding, and the design of the building is modern and elegant. Rooms are well appointed, and service is solid. Food is also great. The fitness center is well-equipped, although small, and the pool deck area is one of... More 

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1 Thank ldow2000
Level Contributor
56 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 29, 2015

After a couple of months of hectic activities, my newlywed husband and I found a couple of days to spend our first vacation ever, to time constraints we found Acapulco the best option, our challenge was to find in the high season a nice place. We had never heard of this place before and no one could give us any... More 

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Thank Shinthya h
Toronto, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 9, 2015 via mobile

Encanto saved our vacation. We actually booked a stay at another resort based on my wifes childhood memories, but it had declined greatly. As we cancelled our check-in we asked a cab driver to take us to the nicest modern hotel in the area, and that was Encanto. Wow was the first words out of our lips on arriving and... More 

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1 Thank DavidNW991
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 10, 2015

My wife and I arrived late in the night and asked for room service, unfortunatelly they informed us, that they have a very limited menu, and that it was just a matter of that night, we had to eat whatever they offered, however next morning we complain with the manager and they made everything within their capacity to make it... More 

Helpful?
Thank TrotAndo_Mx
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 2, 2015

Really impressive architecture in a beautiful setting Encanto is a perfect place to chill out. We spent 11 days here and did not leave the hotel every day. The rooms are very contemporary in design, we had a King Suite which was really comfortable. The food at all meals was super although the veggie options are limited. This is especially... More 

Helpful?
Thank bobtripz
Mexico Df
1 review
5 of 5 stars Reviewed September 29, 2015

The place is unique, the service magnificent, architecture and rooms unbelieveable, the food flawless.. There´s nothing wrong or missing in this place, besides the view and location allow you to really isolate yourself in this experience.

Helpful?
Thank anaelenaT
new mexico
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed September 8, 2015

I have stayed at this hotel three or four times. Let me say that they are trying, but this time was a miss. They really need to get some things together if they want to be considered a nice hotel. The most unacceptable part of this was at check in. I was stunned at the gentleman checking us in. He... More 

Helpful?
3 Thank zooeyasher
Queretaro, Mexico
Level Contributor
107 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
3 of 5 stars Reviewed September 6, 2015

Stayed here for one night just to get to know it after seeing beautiful photos. Lets start with the good stuff, architecture and design are incredible. Pool is amazing. Front desk staff Jessica Ponce and Hugo were really nice to us. Free wifi which is always nice. Encanto has a marvelous view of the Acapulco bay. Restaurant Origen is expensive... More 

Helpful?
1 Thank jpmfv
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