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Hotel Encanto

5.0 of 5 Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
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92 reviews from our community

Traveler rating
    77
    10
    0
    4
    1
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14
38
6
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Rancho Santa Fe, California
Top Contributor
129 reviews 129 reviews
36 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 1 week ago

This super modern hotel stands out the residential area of Las Brisas. Amazing views and and the most beautiful swimming pool, lush landscaping and great pool cabanas. The rooms are just amazing with a private pool. Business or pleasure it's the perfect spot, just a 15 min drive to the beach and shopping area.

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2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

I went to Hotel Encanto on November 15th for three nights and 4 days! It was pure luxury! The rooms were amazing and the beds so comfortable, I didn't want to leave! The service was wonderful! Candido, Alexis and Reuben were particularly exceptional, friendly and provided 5 star service. Thank you Encanto! I'll be back soon! Sasha

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1 review
5 of 5 stars Reviewed November 3, 2014

Originally, I was suppose to go to Cabo. However, because of the hurricane, I had to quickly reschedule. I found Encanto Acapulco and thought it was very pretty and decided to book. I wanted to call Encanto to get an accurate description of the rooms but they did not have a 1-800 number and I had to get a calling... More 

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elpaso
Top Contributor
158 reviews 158 reviews
16 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed September 2, 2014

I stayed here for three days and had a wonderfull time. The view of Acapulco bay is amazing. Very clean and comfortable with a nice pool. Had great service from staff. Only complaint was food was good, but not great. Will return again. No beach access at this hotel, but its close.

Was this review helpful? Yes 2
Sydney, Australia
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 27, 2014

Ok, so it's not a cheap place to stay, but it sure beats staying away from the downtown/older establishments. Acapulco feels magical and luxurious here. There is no beach, but all rooms overlook water, the infinity pool and plenty of day beds are gorgeous, with good service for drinks. Massage was great (one of the most expensive I have had... More 

Was this review helpful? Yes 1
Zania C, General Manager at Hotel Encanto, responded to this review

Dear L M, We really appreciate your kind comments. We are pleased to know that you have enjoyed your stay at Encanto. We would love to see you soon again. Best Regards, ZC More 

Mexico City, Mexico
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed July 9, 2014

Note - there is NO Beach, NO beach access, and NO beach club. Other than that, this is a really cool hotel. Spectacular views from the room, as well as pool and restaurant areas. Despite problems with my initial reservation through Expedia, we had a great stay. Expedia informed me that the Ocean Villa I had reserved was no longer... More 

Was this review helpful? Yes 5
Zania C, General Manager at Hotel Encanto, responded to this review

Dear Travel8286, We really appreciate your kind comments. They are really helpful to us and make us work every day looking for our professional growth as well as personal. Our goal is that our efforts and the passion for our job be reflected into our guests' satisfaction. We hope to host you in a near future. We would be pleased... More 

illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

This hotel is magnificent. Beautiful, gorgeous contemporary architecture, fantastic food and super nice people. Really, a dream. My husband and I went with our kids and we could not have been happier. We didn't leave the hotel, all our meals were SPECTACULAR!! All the staff is efficient, warm and attentive to every need. I want to go back!!!

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Zania C, General Manager at Hotel Encanto, responded to this review

Dear HappyFamilyTrip, Thank you for your comments; it is a pleasure for us to know that you have enjoyed your stay in Encanto. Please do not hesitate to come back ... We would be pleased to receive you at Encanto, your home in Acapulco. Best Regards, ZC More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 19, 2014 via mobile

We were invited to a wedding in Acapulco. However, knowing Acapulco well, I thought that the two suggested hotels were no longer up to snuff, so I started searching Trip Advisor and after reading the reviews, checking the location (at the newest area inAcapulco) and reviewing the pictures, I decided on El Encanto. What a great choice it turned out... More 

Was this review helpful? Yes 4
Zania C, Director General at Hotel Encanto, responded to this review

Dear Alfonso C. Thank you for your kind comments. We are really happy that you enjoyed so much your stay, and please be sure that we'll keep trying to be better. Thank you for your feedback. We'll continue to your service, Kindest Regards, More 

Cuernavaca, Mexico
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 1, 2014 via mobile

What an incredibly beautiful hotel Encanto is ! The architect Miguel Angel Aragonés made such an interesting , minimalist but at the same time cozy hotel . The minute I arrived I said to myself I'm not leaving till I absolutely have to . I was so fascinated by the building that I had to go all over and take... More 

Was this review helpful? Yes 1
Zania C, Director General at Hotel Encanto, responded to this review

Dear Thank you for your comments. It is a pleasure for us to know that you have enjoyed your stay with us. We will be pleased to welcoming you again to your home in Acapulco in a near future. Sincerely, ZC More 

New York
Contributor
17 reviews 17 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 22, 2014

If you will ever come to Acapulco stay at the hotel Encanto. It is magic with its architecture and colors, massive rooms and perfect service. You will not regret your stay. Ask for the corner units on the second floor since they have corner glass windows with amazing views of the city of the open ocean. If you prefer a... More 

Was this review helpful? Yes 1
Zania C, Director General at Hotel Encanto, responded to this review

Dear lucabnyc, Thank you for your preference. We really appreciate your comments. It is a pleasure for us to know that our guests enjoy to stay with us as much as we enjoy to attend you. We will be pleased to welcoming you again to your home in Acapulco. Sincerely. More 

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Additional Information about Hotel Encanto

Address: Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Encanto 5*
Number of rooms: 44
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Hotel Encanto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 On the Beach Hotel in Acapulco
#2 Spa Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#3 Romantic Hotel in Acapulco
#4 Business Hotel in Acapulco
#7 Family Hotel in Acapulco

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