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All 177 Acapulco hotels

Holiday Inn Resort Acapulco

3.5 of 5 Hotel   |   Costera Miguel Aleman 2311, Acapulco 39690, Mexico (Formerly Fiesta Inn Acapulco)
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Ranked #32 of 177 Hotels in Acapulco
A recent review
4 of 5 stars reviewed 3 weeks ago
DoraMills Sihanoukville, Cambodia
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154 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sihanoukville, Cambodia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This is a smart hotel among the strip of high rise places on the beach. Two pools, both right by the sea, so that you can take your pick of which one's quieter. Great, spacious rooms, but ask for a room on a lower floor if you're prone to vertigo! The staff at the front desk, the bar and the... More

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hotelesoptima, Marketing Manager at Holiday Inn Resort Acapulco, responded to this review

Dear DoraMills We thank you in the name of Tripadvisor and Holiday Inn community for giving a time to comment and share your thought about your experience in the Hotel, also we are happy that your stay in the hotel was comfortable and satisfactory. For us is important to know the opinion of our guest and we learn day by... More

Oslo, Norway
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 8, 2014

Stayed here for two nights February 2012. Great hotel located right at the beach. Some of the rooms have a glimpse of sea view. Clean and overall really nice. I remember the beds were especially nice after arriving from a 8 hour bus ride....

Was this review helpful? Yes 1
Leonor C, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Marteoa. On Behalf of Holiday Inn Resort Acapulco's staff i wanna thank you for your kindly comments about your experience, We really appreciate your opinion and we hope to serve you again very soon . This beatiful port and Holiday Inn Resort Acapulco will be plased to serve you again. Cordially More

Kitchener, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 20, 2014

A nice hotel with wonderful view. the hotel is near ocean, and I believe, most rooms could see from balcony, a bit of the majesty of the mountain on one side, and the beach and the ocean on the other. The hotel has a well furnished and comfortable room. The restaurant at the lower level is convenient, and has a... More

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hotelesoptima, Marketing Manager at Holiday Inn Resort Acapulco, responded to this review

Dear uhim64 Thank you for choosing us as your hosting option in Acapulco, Mexico. We really appreciate your comments and visiting our Hotel. We are glad you have enjoyed your stay on Holiday Inn Resort. We hope you come back soon. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More

Mexico City, Mexico
Top Contributor
52 reviews 52 reviews
20 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed July 6, 2014

The hotel is ideally located. As indicated by other members it is not located directly on the beach per say rather on top of some rocks with beach acess to the sides. This makes for an interesting view as you can watch the waves hit the rocks. Almost therapeutic The hotel room is nice spacious and modern. With a few... More

Was this review helpful? Yes 1
Leonor C, General Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Carlos O , At first thank you for chosing us as your hosting option at Acapulco . We are glad you have visisted us . Also thank you for letting us know your experience at our Hotel and at the beautiful Acapulco Bay . We really appreciate your comments ,of course we are going to making them extensive to... More

Stone Mountain, Georgia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2014

I was a little dubious when I saw how cheap the hotel was, but the stay was very nice, friendly staff from the pool side bar to the lobby to the maids (our room was mopped and spotless every day). The restaurant was a normal hotel restaurant BUT with amazing views of the bay. Good location too, with lots of... More

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Leonor C, Front Office Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Sgoss2 , Thank you for choosing us as your hosting option in Acapulco , Mexico. We really appreciate your visit and also your comments . we are glad you have enjoyed your stay. We hope you come back soon . Cordially, Leonor Cid Guest Services Manager More

australia
Top Contributor
70 reviews 70 reviews
40 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed May 14, 2014

Great service. Large bathrooms and such pretty ocean views. Pool area was large and even the gym was well equiped. Short stroll to town and lots of bars and restaurants close by. loved all the quirky shops along the way.

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hotelesoptima, Marketing Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Lost_on_foot We sincerely thank you for your comments and the time you took to provide them to us, we always care to know all our guests opinión. We´re glad to know that you had a such a nice stay with us while in Acapulco and that you loved our hotel views. you can be totally sure that all our... More

Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 1, 2014

I checked in over the Christmas period, it took 45 mins to get to the front of a small check in queue just to be told our room weren't ready. We came back at the later time and they were still not ready, because they were checking air conditioning (apparently in both rooms). They give you a tag for your... More

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IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Natejordon, Thank you for taking the time to provide feedback on your stay. It is unfortunate your experience was not in line with the standards you have come to expect from our hotel. We do take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have... More

London, United Kingdom
Top Contributor
72 reviews 72 reviews
70 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed December 18, 2013 via mobile

This hotel was part of my hotel hopping itinerary in December 2013 around Mexico. I have stayed at this hotel two non consecutive nights. The highlights: very efficient check in staff who are well trained and know how to deal with VIP guests. The room service menus is extensive and very sensibly priced. I've had 4 meals in total during... More

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hotelesoptima, Marketing Manager at Holiday Inn Resort Acapulco, responded to this review

Dear German L We thank you for taking a minute to provide us with your valuable comments, we always care to know all our guests opinions. We´re so glad to know that you had such a nice stay and that you recieved all the benefits of being a platinum member, you can be totally sure that we always do our... More

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 4, 2013 via mobile

On site restaurant has mediocre food and is overpriced. The waiter was awful! He refused to get my 12 year old niece a drink because it was raining. I asked for coffee, the housekeeper brought decaf, when I said I wanted regular, she acted put out and made a face and told me she had to go to a few... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear MarioyJulie, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the... More

Dubai
Senior Contributor
45 reviews 45 reviews
43 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed August 16, 2013

This hotel is on the water, but not really on a beach, just some rocks that lead down to the water. Our room was large with a decent balcony that overlooked the beautiful view. However, the AC unit in our room was not working at all. It was on the coldest setting and was like an oven in the room.... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear travelchickuae, Thank you for taking the time to share your feedback about your recent stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment with your room accommodation and the service you received. We take all feedback seriously. It helps us gauge what... More

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Additional Information about Holiday Inn Resort Acapulco

Address: Costera Miguel Aleman 2311, Acapulco 39690, Mexico (Formerly Fiesta Inn Acapulco)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Acapulco 3.5*
Number of rooms: 224
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Also Known As:
Holiday Inn Resort Acapulco Hotel Acapulco
Fiesta Hotel Acapulco
Acapulco Fiesta Hotel
Fiesta Acapulco
Fiesta Inn Acapulco

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