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All 177 Acapulco hotels

Holiday Inn Resort Acapulco

3.5 of 5 Hotel   |   Costera Miguel Aleman 2311, Acapulco 39690, Mexico (Formerly Fiesta Inn Acapulco)
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Holiday Inn Resort Acapulco

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Ranked #46 of 177 hotels in Acapulco
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141 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 1, 2014

I checked in over the Christmas period, it took 45 mins to get to the front of a small check in queue just to be told our room weren't ready. We came back at the later time and they were still not ready, because they were checking air conditioning (apparently in both rooms). They give you a tag for your... More

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IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Natejordon, Thank you for taking the time to provide feedback on your stay. It is unfortunate your experience was not in line with the standards you have come to expect from our hotel. We do take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have... More

London, United Kingdom
Top Contributor
70 reviews 70 reviews
68 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed December 18, 2013 via mobile

This hotel was part of my hotel hopping itinerary in December 2013 around Mexico. I have stayed at this hotel two non consecutive nights. The highlights: very efficient check in staff who are well trained and know how to deal with VIP guests. The room service menus is extensive and very sensibly priced. I've had 4 meals in total during... More

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2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 4, 2013 via mobile

On site restaurant has mediocre food and is overpriced. The waiter was awful! He refused to get my 12 year old niece a drink because it was raining. I asked for coffee, the housekeeper brought decaf, when I said I wanted regular, she acted put out and made a face and told me she had to go to a few... More

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IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear MarioyJulie, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the... More

Senior Contributor
46 reviews 46 reviews
44 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed August 16, 2013

This hotel is on the water, but not really on a beach, just some rocks that lead down to the water. Our room was large with a decent balcony that overlooked the beautiful view. However, the AC unit in our room was not working at all. It was on the coldest setting and was like an oven in the room.... More

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IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear travelchickuae, Thank you for taking the time to share your feedback about your recent stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment with your room accommodation and the service you received. We take all feedback seriously. It helps us gauge what... More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 26, 2013

It took 45 mins to check into our room. When we got to the room, the sink was clogged, the safe was locked, and there were not enough towels. After 30 mins, and several trips to the desk.. the problems were corrected. The following day we were waiting for an important phone call....we never received the call because the phone... More

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IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Lynn G, Thank you very much for sharing your experience with us. We appreciate you taking time to help us to continually improve our guests experience. I am sorry to hear the trouble you had during your visit. I sincerely apologize for the inconvenience our level of service has caused you and for the dissatisfaction you had with our... More

Arlington, Virginia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 16, 2013

Aside from the location, the hotel itself was mediocre. The breakfast buffet was sub-par with limited selection. What was there didn't taste fantastic, but wasn't bad. The front desk was a little inexperienced and check-in/check-out took longer then needed. The pools were nice and the pool bar was alright. Once again, over-priced and the selection was limited. I did have... More

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IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Alex C, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More

South Florida, Florida
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 13, 2013

The hotel was fine. We had a little trouble with the bath but they pretty much fixed it. The place was clean and the people very friendly. Before we visited Acapulco we had read all these nasty things about the crime, corruption etc. We thought - oh those people must have been looking for trouble. oh those people are exaggerating.... More

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IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear chuck s, Thank you for your feedback regarding your recent visit at our hotel. I was delighted to read your review and your very kind comments regarding the team here at the hotel and the facilities on offer. It encourages our team members to work even harder and consistently delight our guests. Once again many thanks for your feedback... More

Sydney, Australia
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 13, 2013

Amazing view, could see the main beach right from my bed with a nice balcony to enjoy it from. A short walk down to the beach or you can watch it all happen from the pool. The hotel itself was clean, comfortable and well furnished. The staff were friendly and security outside at all times. Very nice hotel, highly recommended.

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Washington DC, District of Columbia
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 5, 2013

This hotel is not up to Holday Inn standards. The hotel has great potentual and the views from the oceanview rooms and from the pool and restaurant areas is million dollar. The staff is friendly enough but not very aggressive. I sat out by the pool daily and never did a server make an effort to take my order without... More

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IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Alex760, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our valued guest, to let us know how we are doing and how we can better meet your needs. I am glad to read you liked the views and seafood buffet on Saturdays. However, I am sorry some... More

Senior Contributor
35 reviews 35 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed January 8, 2013

This tower used to be part of the old El Presidente. They fully renovated it a few yeas ago and I must say they did an impressive job. Except for the fact that there is no central air conditioning (each room has its own system, which can be noisy), it is almost impossible to tell this building is 50 years... More

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Additional Information about Holiday Inn Resort Acapulco

Also Known As:
Holiday Inn Resort Acapulco Hotel Acapulco
Holiday Inn Resort Acapulco Hotel
Fiesta Hotel Acapulco
Acapulco Fiesta Hotel
Fiesta Acapulco
Fiesta Inn Acapulco
Address: Costera Miguel Aleman 2311, Acapulco 39690, Mexico (Formerly Fiesta Inn Acapulco)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 On the Beach Hotel in Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Acapulco 3.5*
Official Description (provided by the hotel):
Acapulco Resort Hotel, in Acapulco, Guerrero, Mexico, is a Four Star Hotel with 220 comfortable Rooms (Single, Double and King View), which you can easily book through these modern booking systems online.Specially designed for leisure travelers, Acapulco Resort also meets all business travelers’ needs since it’s located in the heart of Acapulco. With rooms in front of the worldwide known Playa Condesa, the Hotel shares the exceptional atmosphere of Acapulco Dorado and it’s located a few steps from the Convention Center, which will allow you to enjoy the best without losing time going from one place to another.Enjoy at our facilities, where you will find a pool, gym, function rooms, restaurant and fully-equipped first class meeting rooms. Our services include free wireless internet access in the whole hotel, air conditioning, elevators and wheelchair access, nonsmoking and smoking rooms, safe box, parking lot with valet parking, transportation to the airport with extra cost, dry cleaning service and the most important: the service of friendly bilingual personnelAcapulco is part of the famous “Triangulo del Sol” (Sun Triangle) and it’s one of the most visited tourist destinations in the country. Here you will find endless beaches, restaurants, bars, stores and all kind of first class tourist services. ... more   less 
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