We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 176 Acapulco hotels

Holiday Inn Resort Acapulco

3.5 of 5 Hotel   |   Costera Miguel Aleman 2311, Acapulco 39690, Mexico (Formerly Fiesta Inn Acapulco)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Resort Acapulco to your Saves list
Holiday Inn Resort Acapulco
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
58%
Ranked #39 of 176 hotels in Acapulco
A recent review
4 of 5 stars reviewed 5 days ago
uhim64 Kitchener, Canada
  • Overview
  • Reviews (158)
  • Photos (79)
  • Amenities
  • Q&A
  • Room tips (4)
  • Location
  • More
Write a Review

158 people have reviewed this hotel

Traveler rating
    32
    58
    36
    16
    16
See reviews for
29
39
5
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kitchener, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A nice hotel with wonderful view. the hotel is near ocean, and I believe, most rooms could see from balcony, a bit of the majesty of the mountain on one side, and the beach and the ocean on the other. The hotel has a well furnished and comfortable room. The restaurant at the lower level is convenient, and has a... More

Was this review helpful? Yes
Mexico City, Mexico
Top Contributor
50 reviews 50 reviews
19 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is ideally located. As indicated by other members it is not located directly on the beach per say rather on top of some rocks with beach acess to the sides. This makes for an interesting view as you can watch the waves hit the rocks. Almost therapeutic The hotel room is nice spacious and modern. With a few... More

Was this review helpful? Yes
Leonor C, General Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Carlos O , At first thank you for chosing us as your hosting option at Acapulco . We are glad you have visisted us . Also thank you for letting us know your experience at our Hotel and at the beautiful Acapulco Bay . We really appreciate your comments ,of course we are going to making them extensive to... More

Stone Mountain, Georgia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2014

I was a little dubious when I saw how cheap the hotel was, but the stay was very nice, friendly staff from the pool side bar to the lobby to the maids (our room was mopped and spotless every day). The restaurant was a normal hotel restaurant BUT with amazing views of the bay. Good location too, with lots of... More

Was this review helpful? Yes
Leonor C, Front Office Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Sgoss2 , Thank you for choosing us as your hosting option in Acapulco , Mexico. We really appreciate your visit and also your comments . we are glad you have enjoyed your stay. We hope you come back soon . Cordially, Leonor Cid Guest Services Manager More

australia
Top Contributor
56 reviews 56 reviews
34 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 14, 2014

Great service. Large bathrooms and such pretty ocean views. Pool area was large and even the gym was well equiped. Short stroll to town and lots of bars and restaurants close by. loved all the quirky shops along the way.

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Lost_on_foot We sincerely thank you for your comments and the time you took to provide them to us, we always care to know all our guests opinión. We´re glad to know that you had a such a nice stay with us while in Acapulco and that you loved our hotel views. you can be totally sure that all our... More

Singapore, Singapore
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 1, 2014

I checked in over the Christmas period, it took 45 mins to get to the front of a small check in queue just to be told our room weren't ready. We came back at the later time and they were still not ready, because they were checking air conditioning (apparently in both rooms). They give you a tag for your... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Natejordon, Thank you for taking the time to provide feedback on your stay. It is unfortunate your experience was not in line with the standards you have come to expect from our hotel. We do take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have... More

London, United Kingdom
Top Contributor
72 reviews 72 reviews
70 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed December 18, 2013 via mobile

This hotel was part of my hotel hopping itinerary in December 2013 around Mexico. I have stayed at this hotel two non consecutive nights. The highlights: very efficient check in staff who are well trained and know how to deal with VIP guests. The room service menus is extensive and very sensibly priced. I've had 4 meals in total during... More

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Holiday Inn Resort Acapulco, responded to this review

Dear German L We thank you for taking a minute to provide us with your valuable comments, we always care to know all our guests opinions. We´re so glad to know that you had such a nice stay and that you recieved all the benefits of being a platinum member, you can be totally sure that we always do our... More

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 4, 2013 via mobile

On site restaurant has mediocre food and is overpriced. The waiter was awful! He refused to get my 12 year old niece a drink because it was raining. I asked for coffee, the housekeeper brought decaf, when I said I wanted regular, she acted put out and made a face and told me she had to go to a few... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear MarioyJulie, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the... More

Dubai
Senior Contributor
46 reviews 46 reviews
44 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed August 16, 2013

This hotel is on the water, but not really on a beach, just some rocks that lead down to the water. Our room was large with a decent balcony that overlooked the beautiful view. However, the AC unit in our room was not working at all. It was on the coldest setting and was like an oven in the room.... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear travelchickuae, Thank you for taking the time to share your feedback about your recent stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment with your room accommodation and the service you received. We take all feedback seriously. It helps us gauge what... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 26, 2013

It took 45 mins to check into our room. When we got to the room, the sink was clogged, the safe was locked, and there were not enough towels. After 30 mins, and several trips to the desk.. the problems were corrected. The following day we were waiting for an important phone call....we never received the call because the phone... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Lynn G, Thank you very much for sharing your experience with us. We appreciate you taking time to help us to continually improve our guests experience. I am sorry to hear the trouble you had during your visit. I sincerely apologize for the inconvenience our level of service has caused you and for the dissatisfaction you had with our... More

Arlington, Virginia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 16, 2013

Aside from the location, the hotel itself was mediocre. The breakfast buffet was sub-par with limited selection. What was there didn't taste fantastic, but wasn't bad. The front desk was a little inexperienced and check-in/check-out took longer then needed. The pools were nice and the pool bar was alright. Once again, over-priced and the selection was limited. I did have... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Alex C, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More

Owners: What's your side of the story?
If you own or manage Holiday Inn Resort Acapulco, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Holiday Inn Resort Acapulco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Resort Acapulco

Address: Costera Miguel Aleman 2311, Acapulco 39690, Mexico (Formerly Fiesta Inn Acapulco)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Acapulco 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Orbitz, Travelocity, Priceline, Tingo, BookingOdigeoWL, Agoda, Hotels.com, Venere and Otel so you can book your Holiday Inn Resort Acapulco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Resort Acapulco Hotel Acapulco
Fiesta Hotel Acapulco
Acapulco Fiesta Hotel
Fiesta Acapulco
Fiesta Inn Acapulco

79 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (44)
Viewed
Pool/beach area (11)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (10)
Viewed
View from room (5)
Viewed
Dining (4)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (36)
Viewed
Room/suite (6)
Viewed
Dining (5)
Viewed
Hotel & grounds (8)
Viewed
View from room (4)
Viewed
Pool/beach area (3)
Viewed
Other (10)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#10 Spa Hotel in Acapulco #19 On the Beach Hotel in Acapulco
Hotel Class
Official Description (provided by the hotel)
Acapulco Resort Hotel, in Acapulco, Guerrero, Mexico, is a Four Star Hotel with 220 comfortable Rooms (Single, Double and King View), which you can easily book through these modern booking systems online.Specially designed for leisure travelers, Acapulco Resort also meets all business travelers’ needs since it’s located in the heart of Acapulco. With rooms in front of the worldwide known Playa Condesa, the Hotel shares the exceptional atmosphere of Acapulco Dorado and it’s located a few steps from the Convention Center, which will allow you to enjoy the best without losing time going from one place to another.Enjoy at our facilities, where you will find a pool, gym, function rooms, restaurant and fully-equipped first class meeting rooms. Our services include free wireless internet access in the whole hotel, air conditioning, elevators and wheelchair access, nonsmoking and smoking rooms, safe box, parking lot with valet parking, transportation to the airport with extra cost, dry cleaning service and the most important: the service of friendly bilingual personnelAcapulco is part of the famous “Triangulo del Sol” (Sun Triangle) and it’s one of the most visited tourist destinations in the country. Here you will find endless beaches, restaurants, bars, stores and all kind of first class tourist services. ... more   less 
Number of rooms
224

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer