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Holiday Inn Resort Acapulco

3.5 of 5
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Costera Miguel Aleman 2311, Acapulco 39690, Mexico (Formerly Fiesta Inn Acapulco)
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Holiday Inn Resort Acapulco
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Ranked #24 of 179 Hotels in Acapulco
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193 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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london
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed in Acapulco with friends for 2 nights away from México.I enjoyed the hotel , especially because of the extensive buffet breakfast which was amazing . However, it was not included in the room rate of 500 pesos per night .it was 137 pesos all in. The hotel staff were efficient and polite . However , one of my... More 

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Leonor C, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Ianlabeija, Thank you for choosing us as your luggage option during your last visit to the Beautiful city of Acapulco . Also thank you for letting us know how your stay with us was. Be sure we are going to take measures in the opportunity areas you describe trough this review. I hope you give us the opportunity to... More 

Senior Contributor
48 reviews 48 reviews
22 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed March 9, 2015

Took one night, just before flying out. So i thought, it won't be any good, but am flying out in the morning... WELLLLLLLLLLLLLL it was impressive.... Friendly, fast and the food was cooked just right, even after my long complex request, first shot, served hot and all... i canif't say enough good aout this place, and they have a little... More 

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Leonor C, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Guest, We really appreciatte you have chosen us as your luggage option during your last visit to the Beautiful city of Acapulco. Thank you for taking the time to let us know your how your stay with us was. I am glad to know that we got to make you feel like you were at home. I will let... More 

Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 22, 2015

Good hotel for the price. Comfy beds aircon and was close to most things along the main road. We had one of the cheapest rooms and we still had a all right view over the beach. The pool was nice and felt clean to swim in even while it was full of people

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hotelesoptima, Marketing Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Simon W Thank you for your time and honesty on your commets, for us is important to know all the opions of our guest and evaluate all experiences that all of our guest are having in our hotel. For that reason we thank you in the name of Holiday Inn Resort Acapulco. We thank you again and hope we... More 

Winnipeg, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 23, 2014

For the great price I got, I felt repaid many times over by the view from the king bed facing out over the balcony to the beach and lights below. Bathroom about average, but staff and service were well above average. One day in another review I will remark about the amazing bathroom I found...I hope...it's an important way I... More 

Was this review helpful? Yes 1
Leonor C, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Bob, We are very glad to know that besides spending an awesome vacation in the beautiful city of Acapulco, you also took the time to describe how well located the hotel is. At Holiday Inn Resort Acapulco we work hard everyday to give our customers the best service possible, and we are glad to know that we definitely achieved... More 

Brisbane, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 16, 2014

Stayed here on a tour. Great location for the night life a short stroll away, good restaurants along the beach front. Very close to the beach which is a bonus. Relaxing by the pool in the sun is a must. Room serviced daily and always an amazing job. Beautiful view as I was on the top floor and had a... More 

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Leonor C, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Guest, We are very glad for your feedback and the fact that you spent a very comfortable time at the hotel. At Holiday Inn Resort Acapulco we always try to give the best service to our guests and it is good to know we were able to achieve it. We welcome you to visit us again soon. Sincerely, Guest... More 

Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 5, 2014

id checked out of another hotel because it had no air con and I was sweltering. I got a deal on booking.com and paid less than $100.00 per night. It was great value for money. I arrived at 10 when checkin was 3pm and was given the option of hanging out at the pool which I did. The staff were... More 

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Leonor C, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Yolanda: Thank you so much for your feedback since in Holiday Inn Resort Acapulco, we always try our best for our guests to make them feel at home. We are also glad that you were able to enjoy your stay at this Hotel. We hope to see you with us again in a non distant future. Sincerely, Guest Relations... More 

Sihanoukville, Cambodia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 29, 2014

This is a smart hotel among the strip of high rise places on the beach. Two pools, both right by the sea, so that you can take your pick of which one's quieter. Great, spacious rooms, but ask for a room on a lower floor if you're prone to vertigo! The staff at the front desk, the bar and the... More 

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hotelesoptima, Marketing Manager at Holiday Inn Resort Acapulco, responded to this review

Dear DoraMills We thank you in the name of Tripadvisor and Holiday Inn community for giving a time to comment and share your thought about your experience in the Hotel, also we are happy that your stay in the hotel was comfortable and satisfactory. For us is important to know the opinion of our guest and we learn day by... More 

Oslo, Norway
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 8, 2014

Stayed here for two nights February 2012. Great hotel located right at the beach. Some of the rooms have a glimpse of sea view. Clean and overall really nice. I remember the beds were especially nice after arriving from a 8 hour bus ride....

Was this review helpful? Yes 1
Leonor C, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Marteoa. On Behalf of Holiday Inn Resort Acapulco's staff i wanna thank you for your kindly comments about your experience, We really appreciate your opinion and we hope to serve you again very soon . This beatiful port and Holiday Inn Resort Acapulco will be plased to serve you again. Cordially More 

Kitchener, Canada
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 20, 2014

A nice hotel with wonderful view. the hotel is near ocean, and I believe, most rooms could see from balcony, a bit of the majesty of the mountain on one side, and the beach and the ocean on the other. The hotel has a well furnished and comfortable room. The restaurant at the lower level is convenient, and has a... More 

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hotelesoptima, Marketing Manager at Holiday Inn Resort Acapulco, responded to this review

Dear uhim64 Thank you for choosing us as your hosting option in Acapulco, Mexico. We really appreciate your comments and visiting our Hotel. We are glad you have enjoyed your stay on Holiday Inn Resort. We hope you come back soon. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

Mexico City, Mexico
Top Contributor
58 reviews 58 reviews
23 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed July 6, 2014

The hotel is ideally located. As indicated by other members it is not located directly on the beach per say rather on top of some rocks with beach acess to the sides. This makes for an interesting view as you can watch the waves hit the rocks. Almost therapeutic The hotel room is nice spacious and modern. With a few... More 

Was this review helpful? Yes 1
Leonor C, General Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Carlos O , At first thank you for chosing us as your hosting option at Acapulco . We are glad you have visisted us . Also thank you for letting us know your experience at our Hotel and at the beautiful Acapulco Bay . We really appreciate your comments ,of course we are going to making them extensive to... More 

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