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Holiday Inn Resort Acapulco

3.5 of 5
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Costera Miguel Aleman 2311, Acapulco 39690, Mexico (Formerly Fiesta Inn Acapulco)
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Holiday Inn Resort Acapulco
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227 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greater Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 11, 2015

It is excellent hotel,very good location the staf are nice,we enjoy our stay ,and we recommend this hotel to any one .A lot of food,but the drink is average,but not bad, the room is big with ocean view ,and it was a good choice.

Was this review helpful? Yes 1
hotelesoptima, Marketing Manager at Holiday Inn Resort Acapulco, responded to this review

Dear TripAdvicer999 Thank you for you time and honesty, we appreciate it and all community from tripadvsor will do. thank you again for your feedback and hope we can see you soon here in our hotel. If you have furhter questions o comments don´t hesitate to contact us. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

New York City
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed June 3, 2015

Disappointing hotel. First room had broken phone and dysfunctional television. After three days of attempts to fix the problems we were moved to another room. Towels in both rooms very thin and poor quality. You have to exchange cards to get pool towels. Frequently no one available to do so....waited fifteen to twenty minutes for someone to show up. Woke... More 

Was this review helpful? Yes 1
Leonor C, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear BigJoeNYC, On Behalf of Holiday Inn Resort Staff we appreciate you have picked up us as your option of luggage. On the same way, we want to apologize beacause all the inconveniences that you had during your stay and also because we did no contact you while your were here for all the situation . We are really sorry... More 

Travelers are raving about these Acapulco hotels

Lugano, Switzerland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 18, 2015

I've been in Acapulco for one night with a friend during an holiday of two weeks. We found this hotel and I have to say that it has been a good choose: beautiful hotel, with big rooms and view on the ocean, it was perfect! In the morning we didn't had breackfast, but we toke a bath in the swimming... More 

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Jonathan S Thanks you for your time and honest comment, we appreciate it, hope we can see you soon again in Acapulco and in our hotel, We thank you again in behave our aour staff. Hope we see you soon, have a nice day. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 6, 2015

I came to this hotel after a horrible experience at the El Presidente Hotel next door. It was a breath of fresh air, rooms were clean, rates were fair, service was friendly, and the hotel was kept up very well. The hotel is right on the ocean with access to the beach. One of the few downsides was the restaurant.... More 

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Holiday Inn Resort Acapulco, responded to this review

Dear J d Thanks you for your time and honesty in your comment we are happy and our staff too of you good experience on our hotel. We appreciate all your feedback and help us for future stays to have a better service in all aspects. Hope we can see you again soon. Sincerely Francisco Palomo Marketing Manager Optima Hoteles... More 

london
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed April 6, 2015 via mobile

I stayed in Acapulco with friends for 2 nights away from México.I enjoyed the hotel , especially because of the extensive buffet breakfast which was amazing . However, it was not included in the room rate of 500 pesos per night .it was 137 pesos all in. The hotel staff were efficient and polite . However , one of my... More 

Was this review helpful? Yes
Leonor C, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Ianlabeija, Thank you for choosing us as your luggage option during your last visit to the Beautiful city of Acapulco . Also thank you for letting us know how your stay with us was. Be sure we are going to take measures in the opportunity areas you describe trough this review. I hope you give us the opportunity to... More 

Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed March 9, 2015

Took one night, just before flying out. So i thought, it won't be any good, but am flying out in the morning... WELLLLLLLLLLLLLL it was impressive.... Friendly, fast and the food was cooked just right, even after my long complex request, first shot, served hot and all... i canif't say enough good aout this place, and they have a little... More 

Was this review helpful? Yes 1
Leonor C, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Guest, We really appreciatte you have chosen us as your luggage option during your last visit to the Beautiful city of Acapulco. Thank you for taking the time to let us know your how your stay with us was. I am glad to know that we got to make you feel like you were at home. I will let... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 22, 2015

Good hotel for the price. Comfy beds aircon and was close to most things along the main road. We had one of the cheapest rooms and we still had a all right view over the beach. The pool was nice and felt clean to swim in even while it was full of people

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Simon W Thank you for your time and honesty on your commets, for us is important to know all the opions of our guest and evaluate all experiences that all of our guest are having in our hotel. For that reason we thank you in the name of Holiday Inn Resort Acapulco. We thank you again and hope we... More 

Winnipeg, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 23, 2014

For the great price I got, I felt repaid many times over by the view from the king bed facing out over the balcony to the beach and lights below. Bathroom about average, but staff and service were well above average. One day in another review I will remark about the amazing bathroom I found...I hope...it's an important way I... More 

Was this review helpful? Yes 1
Leonor C, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Bob, We are very glad to know that besides spending an awesome vacation in the beautiful city of Acapulco, you also took the time to describe how well located the hotel is. At Holiday Inn Resort Acapulco we work hard everyday to give our customers the best service possible, and we are glad to know that we definitely achieved... More 

Brisbane, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 16, 2014

Stayed here on a tour. Great location for the night life a short stroll away, good restaurants along the beach front. Very close to the beach which is a bonus. Relaxing by the pool in the sun is a must. Room serviced daily and always an amazing job. Beautiful view as I was on the top floor and had a... More 

Was this review helpful? Yes
Leonor C, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Guest, We are very glad for your feedback and the fact that you spent a very comfortable time at the hotel. At Holiday Inn Resort Acapulco we always try to give the best service to our guests and it is good to know we were able to achieve it. We welcome you to visit us again soon. Sincerely, Guest... More 

Adelaide, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 5, 2014

id checked out of another hotel because it had no air con and I was sweltering. I got a deal on booking.com and paid less than $100.00 per night. It was great value for money. I arrived at 10 when checkin was 3pm and was given the option of hanging out at the pool which I did. The staff were... More 

Was this review helpful? Yes
Leonor C, Guest Relations Manager at Holiday Inn Resort Acapulco, responded to this review

Dear Yolanda: Thank you so much for your feedback since in Holiday Inn Resort Acapulco, we always try our best for our guests to make them feel at home. We are also glad that you were able to enjoy your stay at this Hotel. We hope to see you with us again in a non distant future. Sincerely, Guest Relations... More 

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