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All 177 Acapulco hotels

Park Royal Acapulco

3.5 of 5 Resort (All-Inclusive)   |   Av Costera Guitarron No. 110 Fracc. Playa Guitarron | Fracc. Playa Guitarron, Acapulco 39880, Mexico
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Park Royal Acapulco
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Ranked #44 of 177 hotels in Acapulco
A recent review
4 of 5 stars Reviewed March 8, 2014
dannyb555 Windsor, Canada
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263 people have reviewed this hotel

Traveler rating
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106
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Windsor, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 8, 2014

We stayed at the Park Royal from February 9 until February 16, 2014. We found it to be outstanding. The service of people like Cesar, Daniel, Bernice was great. We had one concern in the dining area that was addressed immediately. The food was plentiful and varied between Mexican and International Cuisine. The beach was tranquil and inviting on Acapulco... More

Was this review helpful? Yes 1
rdelapaz07, Gerente at Park Royal Acapulco, responded to this review

Thank you so much for your comments! Park Royal Acapulco is your home - away from home. We look forward to host you again in the near future. More

Mechelen, Belgium
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 29, 2014

We stayed at Park Royal Hotel Acapulco mid January for a wedding and I must say that the price was acceptable for an all-in, so your expectations have to be adapted at the amount you pay. However I would not go back there as generally speaking we were not very satisfied; -everything is relatively old and worn -the food is... More

Was this review helpful? Yes 4
rdelapaz07, Gerente at Park Royal Acapulco, responded to this review

Dear tripAdvisor reader: I want to thank you for your comments, we will work hard to improve our service. Hopefully you can give us the opprtunity to host you agian in the near future. All the best. More

Uxbridge, Ontario, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 4, 2013

We have stayed just about everywhere around Acapulco but this was a surprisingly pleasant resort. It is laid out down a cliff and every level is accessible by foot (which is challenging) or by a funicular which rides up and down the cliff on rails. The rooms were very nice. The staff happy and helpful. The pools and amenities were... More

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rdelapaz07, Gerente at Park Royal Acapulco, responded to this review

Thank you very much for your comments, it is a great motivation to continue with the improvement of our service. This is your home away from home. More

Vancouver BC
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed August 31, 2013

Like most of Acapulco - this place lives on memerories of days gone by. I'm sure in the 70's this was a great place. The hotel and grounds need a lot of maitenance. We were there in the off season - quiet ... the adult pool was over run with families - adults hanging out at the swim up bar,... More

Was this review helpful? Yes 3
Top Contributor
59 reviews 59 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 9, 2013

I got to say that the main thing we were scared about is the elevators. The elevators (all of them) made really weird noised and would make sudden drops. The food is very sub-par. Only thing that was ok was the Italian restaurant. I would recommend eating here every-day. The views from the resort were nice. The AC in the... More

Was this review helpful? Yes 1
Oshawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 26, 2013

Extremely bad! Dirty room and terrible service. The room smelled of sewage and solvents, so much so that we were awaken by the smell at 8am and could not stand being in our room. Ocean view was only an unfulfilled promise, substituted by a large plant. Internet service only in lobby and with a weak signal. The furniture was old,... More

Was this review helpful? Yes 5
Mexico City, Mexico
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 24, 2013

Extremely bad! Price per day is elevated for a dirty and terrible service hotel the room stinks and as a view there is a big rock. I had a room for an adult and they gave it to me right next to the kids pool, i asked for them not to bother me so i could sleep in and received... More

Was this review helpful? Yes 2
Surrey, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2013

The staff were very friendly and welcoming. The food was great. It is a beautiful place on the beach. Our family loved it. The one girl in the kids club was not very friendly but everyone else was so wonderful. It was very safe and we were not worried bout anything.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed February 12, 2013 via mobile

This is our second year at Park Royal Acapulco. We tried it for one week last year and were very happy to come back thus year for our full ten day vacation. The food is excellent. You can find many meals to suit anyone's taste here. The view is fabulous. The pool areas are the best with a swim up... More

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Stratford
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2013

We are still vacationing here from Ontario, Canada. The food is great, clean rooms, friendly helpful staff, $10 away from any attraction via taxi. Price was very good as well. Super safe resort in gated resort area. Private beach with no one selling or bothering us. Staff is very helpful, informed and genuinly concerned about our stay. 5 star for... More

Was this review helpful? Yes 1

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Additional Information about Park Royal Acapulco

Also Known As:
Park Royal Acapulco Hotel Acapulco
Park Royal Hotel Acapulco
Park Royal Resort Acapulco
Park Royal Acapulco Hotel
Address: Av Costera Guitarron No. 110 Fracc. Playa Guitarron | Fracc. Playa Guitarron, Acapulco 39880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Acapulco
#10 Romantic Hotel in Acapulco
#13 On the Beach Hotel in Acapulco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Acapulco 3.5*
Official Description (provided by the hotel):
Park Royal Acapulco provides comfortable lodging in Acapulco with plenty of comforts and outstanding service from our staff. Your room will be located in one of thirteen towers, named for Mexican flowers including Margarita, Jazmin, Orquidea, and Rosa. Enjoy your room’s furnished balcony and beautiful view of the ocean, river, or gardens.Enjoy double beds, marble floors, air conditioning, windows that open, and a flat screen TV with satellite service. All rooms feature a bathroom and shower/tub combination. You will have a direct dial phone and electronic key access. Your next corporate meeting or getaway could be here at our beautiful Park Royal Acapulco resort. We have meetings facilities and event space available especially for you and your attendees where you will experience our warm service and a variety of amenities. Imagine celebrating your wedding on the beaches of Acapulco Bay. We have ample and beautiful space for your guests and offer wedding packages to help make your dream a reality. Our outstanding service, variety of amenities, and dazzling location will make your wedding a spectacular occasion. For meeting and events that leave an impression, Park Royal Acapulco has a special allure. From small rooms to a grand-scale conference, we bring to every event a dedicated focus and unbridled enthusiasm. Whether you’re planning a company strategic session, an intimate cocktail party, or a celebratory banquet, you can book a meeting room with us and always have our undivided attention. ... more   less 
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