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Park Royal Acapulco

Av Costera Guitarron No. 110 Fracc. Playa Guitarron | Fracc. Playa Guitarron, Acapulco 39880, Mexico
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Park Royal Acapulco
Best prices for: 1 room 1 guest
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Ranked #44 of 178 Hotels in Acapulco
A recent review
5 of 5 stars reviewed 1 week ago
Canamigo Winnipeg,Manitoba
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327 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winnipeg,Manitoba
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Although we were only there for the day, we went through much of the property to get to the pool area. The tram was having a maintenance day, a good thing. With the help of an empolyee, we traversed the eddifice. Upon arriving at the pool we noticed a swim up bar with very friendly and accomadating bartenders. The pool... More 

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GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afernoon, Thank you so much for your comments! Park Royal Acapulco is your home - away from home. We look forward to host you again in the near future We appreciate your visit More 

Whitmore Lake, Michigan
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We just returned from 6 nights in Acapulco at the Park Royal all inclusive resort. First time we had been to this area and we were fairly pleased with everything. Friendly staff (Hugo , the bellman was terrific!) although it was a bit difficult with the limited number of employees being able to speak any English (and we speak very... More 

Was this review helpful? Yes 2
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good Afternoon, Thank you for sharing your experience at Park Royal Acapulco on TripAdvisor. We're pleased that you enjoyed your stay with us and that our staff was able to assist you. We look forward to receiving you again in the future! Also we are taking note about the improvements we can do to make your stay more comfortable. We... More 

Lima, Peru
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 19, 2015

Nicest thing was the friendly & helpful staff + excellent food. Probably best for families with young children. Resort is clean, linen fresh & clean, changed every day + good view of the bay. Good weather while we were there, sunny & warm. Food excellent, especially fish dishes. No bacon or toast at breakfast but no problem, good selection available... More 

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GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good Afternoon, Thank you for sharing your experience at Park Royal Acapulco on TripAdvisor. We're pleased that you enjoyed your stay with us and that our staff was able to assist you. We look forward to receiving you again in the future! Also we are taking note about the improvements we can do to make your stay more comfortable. We... More 

Coweta, Oklahoma, United States
Top Contributor
66 reviews 66 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 12, 2015

I stayed at the Park Royal for a wedding toward the end of January. There are things I liked about the resort, but in comparison to other all-inclusive resorts I've been to, this one is below average. The view of the bay is fabulous, and the staff was very friendly. The room was clean, and they provided two bottles of... More 

Was this review helpful? Yes 1
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afternoon, Thank you so much for your comments! In Park Royal Acapulco we work hard in order to improve our services and quality. We will work in all details about F&B, Buffets and we will have WiFi in all Hotel areas including guestrooms very soon. We look forward to have the opportunity to host you again in the near... More 

Brockville, Canada
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 31, 2015

While the weather is absolutely fabulous in Acapulco, The Park Royal proved to be somewhat disappointing. A very clean resort but very tight for space. Food was lacking, not even to the standard we got in Cuba ( No Bacon for breakfast and the selection at the buffet was the same for every meal, every day ). The private beach... More 

Was this review helpful? Yes 2
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review
Google Translation

Buenas tardes, Agradecemos mucho que nos haga llegar sus comentarios a través de esta pagina; su opinión es muy valiosa,... More 

Brantford, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 29, 2015

This resort was ok if you are with children. Its very restricted and everything closes at 8 pm. Pools, bars and beach close at 8pm and not nightly entertainment. One good thing was the weather. Nice and warm everyday. Sadly we will not be returning. Clean resort though.

Was this review helpful? Yes 1
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afternoon, Thank you so much for your comments! In Park Royal Acapulco we work hard in order to improve our services and quality. We look forward to host you again in the near future Guillermo Holguìn GM More 

Barrie
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed January 29, 2015

We just got back from Park Royal. The food was the worst I've ever had and we travel atleast 4 times a year. The staff cater to Mexicans, and barely speak English. Even the girl at the front desk didn't speak English. Hats off to Joel. He was our bartender down at the 2nd pool, and tried very hard. He... More 

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GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review
Google Translation

Buenas tardes Agradecemos mucho que nos haga llegar sus comentarios a través de esta pagina; su opinión es muy valiosa,... More 

Colborne, Ontario, Canada
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 24, 2015

We went to this resort/ hotel for a weeks vacation via Sunwing. For of us travelled. The flight to and from here was great. The Sunwing reps at the hotel were in my opinion not very helpful. We chose two excursions. One was to the local market where they felt we needed to stop at jewellery store before proceeding to... More 

Was this review helpful? Yes 3
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afternoon, Thank you so much for your comments! In Park Royal Acapulco we work hard in order to improve our services and quality. We will work in all details about F&B, Coffee, Nightly Buffets and all concern about the Hotel Services. We look forward to host you again in the near future Guillermo Holguìn GM More 

Cuernavaca, Mexico
Top Contributor
116 reviews 116 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 15, 2014

The location is quite good and the beach is tiny but you certainly get a tan and a good time. However, there are some big buts: The mayor one is having a very old organization system, everything is done in log books and the valet parking delivers these cards to handle the entire stay and won't give your car if... More 

Was this review helpful? Yes
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Thank you for sharing your experience at Park Royal Acapulco on TripAdvisor. We're pleased that you enjoyed your stay with us and that our staff was able to assist you. We look forward to receiving you again in the future! Also we are taking note about the improvements we can do to make your stay more comfortable. We are working... More 

1 review
2 of 5 stars Reviewed August 27, 2014

This hotel worth if you travel in a very low season, otherwise be prepared for long lines to get access to restaurants and get a place in the pool and beach side. Oh! And also the music selection in the main pool really BAD: banda,rancheras, regaetton,etc; if you plan to rest this is not the hotel to do so. BTW,... More 

Was this review helpful? Yes
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afeternoon, Thank you very much for choosing Park Royal Acapulco and taking the time to give us a feedback about your recently stayed. We will work in each of your comments in order to improve our Hotel services. We will work hard improving the music at the main pool and also about how to avoid the big lines at... More 

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