We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Park Royal Acapulco

Av Costera Guitarron No. 110 Fracc. Playa Guitarron | Fracc. Playa Guitarron, Acapulco 39880, Mexico
Hotel amenities
Park Royal Acapulco
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
#44 of 178 Hotels in Acapulco
A recent review
4 of 5 stars reviewed 3 days ago
Tamara H Whitmore Lake, Michigan
Write a Review

324 reviews from our community

Traveler rating
    53
    103
    72
    51
    45
See reviews for
139
85
4
11
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (324)
  • Mar-May only
    (86)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (62)
  • Dec-Feb only
    (93)
All months
Whitmore Lake, Michigan
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We just returned from 6 nights in Acapulco at the Park Royal all inclusive resort. First time we had been to this area and we were fairly pleased with everything. Friendly staff (Hugo , the bellman was terrific!) although it was a bit difficult with the limited number of employees being able to speak any English (and we speak very... More 

Was this review helpful? Yes
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good Afternoon, Thank you for sharing your experience at Park Royal Acapulco on TripAdvisor. We're pleased that you enjoyed your stay with us and that our staff was able to assist you. We look forward to receiving you again in the future! Also we are taking note about the improvements we can do to make your stay more comfortable. We... More 

Lima, Peru
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Nicest thing was the friendly & helpful staff + excellent food. Probably best for families with young children. Resort is clean, linen fresh & clean, changed every day + good view of the bay. Good weather while we were there, sunny & warm. Food excellent, especially fish dishes. No bacon or toast at breakfast but no problem, good selection available... More 

Was this review helpful? Yes
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good Afternoon, Thank you for sharing your experience at Park Royal Acapulco on TripAdvisor. We're pleased that you enjoyed your stay with us and that our staff was able to assist you. We look forward to receiving you again in the future! Also we are taking note about the improvements we can do to make your stay more comfortable. We... More 

Coweta, Oklahoma, United States
Top Contributor
66 reviews 66 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at the Park Royal for a wedding toward the end of January. There are things I liked about the resort, but in comparison to other all-inclusive resorts I've been to, this one is below average. The view of the bay is fabulous, and the staff was very friendly. The room was clean, and they provided two bottles of... More 

Was this review helpful? Yes 1
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afternoon, Thank you so much for your comments! In Park Royal Acapulco we work hard in order to improve our services and quality. We will work in all details about F&B, Buffets and we will have WiFi in all Hotel areas including guestrooms very soon. We look forward to have the opportunity to host you again in the near... More 

Brockville, Canada
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

While the weather is absolutely fabulous in Acapulco, The Park Royal proved to be somewhat disappointing. A very clean resort but very tight for space. Food was lacking, not even to the standard we got in Cuba ( No Bacon for breakfast and the selection at the buffet was the same for every meal, every day ). The private beach... More 

Was this review helpful? Yes 2
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review
Google Translation

Buenas tardes, Agradecemos mucho que nos haga llegar sus comentarios a través de esta pagina; su opinión es muy valiosa,... More 

Brantford, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

This resort was ok if you are with children. Its very restricted and everything closes at 8 pm. Pools, bars and beach close at 8pm and not nightly entertainment. One good thing was the weather. Nice and warm everyday. Sadly we will not be returning. Clean resort though.

Was this review helpful? Yes 1
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afternoon, Thank you so much for your comments! In Park Royal Acapulco we work hard in order to improve our services and quality. We look forward to host you again in the near future Guillermo Holguìn GM More 

Barrie
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We just got back from Park Royal. The food was the worst I've ever had and we travel atleast 4 times a year. The staff cater to Mexicans, and barely speak English. Even the girl at the front desk didn't speak English. Hats off to Joel. He was our bartender down at the 2nd pool, and tried very hard. He... More 

Was this review helpful? Yes
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review
Google Translation

Buenas tardes Agradecemos mucho que nos haga llegar sus comentarios a través de esta pagina; su opinión es muy valiosa,... More 

Colborne, Ontario, Canada
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We went to this resort/ hotel for a weeks vacation via Sunwing. For of us travelled. The flight to and from here was great. The Sunwing reps at the hotel were in my opinion not very helpful. We chose two excursions. One was to the local market where they felt we needed to stop at jewellery store before proceeding to... More 

Was this review helpful? Yes 3
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afternoon, Thank you so much for your comments! In Park Royal Acapulco we work hard in order to improve our services and quality. We will work in all details about F&B, Coffee, Nightly Buffets and all concern about the Hotel Services. We look forward to host you again in the near future Guillermo Holguìn GM More 

Cuernavaca, Mexico
Top Contributor
116 reviews 116 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 15, 2014

The location is quite good and the beach is tiny but you certainly get a tan and a good time. However, there are some big buts: The mayor one is having a very old organization system, everything is done in log books and the valet parking delivers these cards to handle the entire stay and won't give your car if... More 

Was this review helpful? Yes
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Thank you for sharing your experience at Park Royal Acapulco on TripAdvisor. We're pleased that you enjoyed your stay with us and that our staff was able to assist you. We look forward to receiving you again in the future! Also we are taking note about the improvements we can do to make your stay more comfortable. We are working... More 

1 review
2 of 5 stars Reviewed August 27, 2014 via mobile

This hotel worth if you travel in a very low season, otherwise be prepared for long lines to get access to restaurants and get a place in the pool and beach side. Oh! And also the music selection in the main pool really BAD: banda,rancheras, regaetton,etc; if you plan to rest this is not the hotel to do so. BTW,... More 

Was this review helpful? Yes
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afeternoon, Thank you very much for choosing Park Royal Acapulco and taking the time to give us a feedback about your recently stayed. We will work in each of your comments in order to improve our Hotel services. We will work hard improving the music at the main pool and also about how to avoid the big lines at... More 

Europe
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 28, 2014

This is a quite big and complicate complex of buildings built over a very steep and tiny place in Las Brisas area. Due to the vertical dimension of Park Royal it takes some time to go from the hall/dining room to the pools/beach and vice versa. There are 3 main elevators spread over the complex and, in addition, a small... More 

Was this review helpful? Yes 1
GuillermoHolguin, Gerente at Park Royal Acapulco, responded to this review
Google Translation

Estimados Señores: Agradecemos mucho que nos haga llegar sus comentarios a través de esta pagina; su opinión es muy valiosa,... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Park Royal Acapulco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Royal Acapulco

Address: Av Costera Guitarron No. 110 Fracc. Playa Guitarron | Fracc. Playa Guitarron, Acapulco 39880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Acapulco 3.5*
Number of rooms: 207
Reservation Options:
TripAdvisor is proud to partner with Cheap Tickets, Hotels.com, Expedia, Booking.com, Priceline, HotelTravel.com, TripOnline SA, Odigeo and Tingo so you can book your Park Royal Acapulco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Park Royal Acapulco Hotel Acapulco
Park Royal Hotel Acapulco
Park Royal Resort Acapulco
Hotel Style:
#7 Top resorts Hotel in Acapulco
#22 On the Beach Hotel in Acapulco

202 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (194)
Viewed
Hotel & grounds (48)
Viewed
Room/suite (22)
Viewed
Dining (13)
Viewed
Pool/beach area (39)
Viewed
View from room (18)
Viewed
Family/play areas (2)
Viewed
Business center/function rooms (2)
Viewed
Other (50)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Dining (2)
Viewed
Pool/beach area (4)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay