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Park Royal Acapulco

Av Costera Guitarron No. 110 Fracc. Playa Guitarron | Fracc. Playa Guitarron, Acapulco 39880, Mexico
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Park Royal Acapulco
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Ranked #46 of 179 Hotels in Acapulco
A recent review
4 of 5 stars Reviewed June 15, 2015
jackolandra Mexico City, Mexico
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352 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mexico City, Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 15, 2015

My husband and I went to Park Royal through a Groupon deal for our honeymoon. The hotel grounds are very nice, but even after we paid for an upgrade on our room to have an ocean view, the room was just mediocre. The room was small and we weren't very close to the ocean. It is quiet and relaxing, we... More 

Was this review helpful? Yes 1
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afernoon, Thank you so much for your comments! Park Royal Acapulco is your home - away from home. We look forward to host you again in the near future We appreciate your visit and we will work in all mentioned details. Guillermo Holguín More 

Boston, Massachusetts
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 3, 2015

My friends and I (all late 20s) booked this resort through a friends and family deal with a time share company for an extremely low price, so the only real cost at this resort was the all-inclusive option for ~$70/day/pp. Given my experience with other all-inclusive resorts, I wasn't expecting luxury or a life-changing culinary experience. That said, the food... More 

Was this review helpful? Yes
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afernoon, Thank you so much for your comments! Park Royal Acapulco is your home - away from home. We look forward to host you again in the near future We appreciate your visit Guillermo Holguín More 

Winnipeg,Manitoba
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 17, 2015

Although we were only there for the day, we went through much of the property to get to the pool area. The tram was having a maintenance day, a good thing. With the help of an empolyee, we traversed the eddifice. Upon arriving at the pool we noticed a swim up bar with very friendly and accomadating bartenders. The pool... More 

Was this review helpful? Yes
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afernoon, Thank you so much for your comments! Park Royal Acapulco is your home - away from home. We look forward to host you again in the near future We appreciate your visit More 

Whitmore Lake, Michigan
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 25, 2015

We just returned from 6 nights in Acapulco at the Park Royal all inclusive resort. First time we had been to this area and we were fairly pleased with everything. Friendly staff (Hugo , the bellman was terrific!) although it was a bit difficult with the limited number of employees being able to speak any English (and we speak very... More 

Was this review helpful? Yes 2
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good Afternoon, Thank you for sharing your experience at Park Royal Acapulco on TripAdvisor. We're pleased that you enjoyed your stay with us and that our staff was able to assist you. We look forward to receiving you again in the future! Also we are taking note about the improvements we can do to make your stay more comfortable. We... More 

Lima, Peru
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 19, 2015

Nicest thing was the friendly & helpful staff + excellent food. Probably best for families with young children. Resort is clean, linen fresh & clean, changed every day + good view of the bay. Good weather while we were there, sunny & warm. Food excellent, especially fish dishes. No bacon or toast at breakfast but no problem, good selection available... More 

Was this review helpful? Yes
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good Afternoon, Thank you for sharing your experience at Park Royal Acapulco on TripAdvisor. We're pleased that you enjoyed your stay with us and that our staff was able to assist you. We look forward to receiving you again in the future! Also we are taking note about the improvements we can do to make your stay more comfortable. We... More 

Coweta, Oklahoma, United States
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed February 12, 2015

I stayed at the Park Royal for a wedding toward the end of January. There are things I liked about the resort, but in comparison to other all-inclusive resorts I've been to, this one is below average. The view of the bay is fabulous, and the staff was very friendly. The room was clean, and they provided two bottles of... More 

Was this review helpful? Yes 1
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afternoon, Thank you so much for your comments! In Park Royal Acapulco we work hard in order to improve our services and quality. We will work in all details about F&B, Buffets and we will have WiFi in all Hotel areas including guestrooms very soon. We look forward to have the opportunity to host you again in the near... More 

Travelers are raving about these Acapulco hotels

Brockville, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 31, 2015

While the weather is absolutely fabulous in Acapulco, The Park Royal proved to be somewhat disappointing. A very clean resort but very tight for space. Food was lacking, not even to the standard we got in Cuba ( No Bacon for breakfast and the selection at the buffet was the same for every meal, every day ). The private beach... More 

Was this review helpful? Yes 2
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review
Google Translation

Buenas tardes, Agradecemos mucho que nos haga llegar sus comentarios a través de esta pagina; su opinión es muy valiosa,... More 

Brantford, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 29, 2015

This resort was ok if you are with children. Its very restricted and everything closes at 8 pm. Pools, bars and beach close at 8pm and not nightly entertainment. One good thing was the weather. Nice and warm everyday. Sadly we will not be returning. Clean resort though.

Was this review helpful? Yes 1
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afternoon, Thank you so much for your comments! In Park Royal Acapulco we work hard in order to improve our services and quality. We look forward to host you again in the near future Guillermo Holguìn GM More 

Barrie
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed January 29, 2015

We just got back from Park Royal. The food was the worst I've ever had and we travel atleast 4 times a year. The staff cater to Mexicans, and barely speak English. Even the girl at the front desk didn't speak English. Hats off to Joel. He was our bartender down at the 2nd pool, and tried very hard. He... More 

Was this review helpful? Yes
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review
Google Translation

Buenas tardes Agradecemos mucho que nos haga llegar sus comentarios a través de esta pagina; su opinión es muy valiosa,... More 

Colborne, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 24, 2015

We went to this resort/ hotel for a weeks vacation via Sunwing. For of us travelled. The flight to and from here was great. The Sunwing reps at the hotel were in my opinion not very helpful. We chose two excursions. One was to the local market where they felt we needed to stop at jewellery store before proceeding to... More 

Was this review helpful? Yes 3
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afternoon, Thank you so much for your comments! In Park Royal Acapulco we work hard in order to improve our services and quality. We will work in all details about F&B, Coffee, Nightly Buffets and all concern about the Hotel Services. We look forward to host you again in the near future Guillermo Holguìn GM More 

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