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Park Royal Acapulco

Av Costera Guitarron No. 110 Fracc. Playa Guitarron | Fracc. Playa Guitarron, Acapulco 39880, Mexico
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1 room 1 adult
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Park Royal Acapulco
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428 Reviews from our TripAdvisor Community

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Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

After reading all these reviews I was worried about coming here but again I'm not really disappointed, our room was old but very clean ( No Issues ), not much entertainment during the day or night but we had a great stay, very relaxing and the staff was awesome as was the food. Small beach (Very Clean) but 2 pools... More 

Helpful?
1 Thank David D
Sudbury, Ontario
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A group of 10 of us went to this resort with little in the way of expectations. First thing I have to say is, if you have any mobility issues THIS RESORT IS NOT FOR YOU! This resort is built into a mountain, and is the equivalent of about a 16 story building, with many, many, many stairs to get... More 

Helpful?
2 Thank Dexter99
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel second week of January. Hotel staff are friendly, room was clean but basic (note there is no fridge or coffee maker in the rooms). The best part of this hotel is the view. Unfortunately while we were there my husband and I as well as 10-15 other hotel guests were sick from the food. The pool... More 

Helpful?
2 Thank Laura C
Hector D, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying at Park Royal Acapulco. Since our main goal is to constantly improve the services we offer, any kind of feedback is of great value to us. I extend an honest apology to you for the unpleasant situation you underwent during your stay. Please be sure that the corresponding departments... More 

Ecuador
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed at this resort the first week of January. 100% occupation. Oue view from the room was great, as well as the food and accommodations. We went as RCI Members and we felt pressured by the members of Royal resort to buy or change our RCI membership to Royal. As we refused we were totally ignored by the representatives. Nevertheless... More 

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Helpful?
1 Thank carmen851
Hector D, Gerente at Park Royal Acapulco, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Acapulco. Thank you for taking the time to share the delightful experience you had at our resort. It is very rewarding to know how much you enjoyed your stay at our resort. Please know that our aim is to go beyond your... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 6, 2016

This is an all-inclusive hotel with a great view of Acapulco bay, located near The Palladium, a night club in the top of a hill, this hotel is also set in a hill so the layout of the pools, rooms and restaurants is always downwards. Being in the hill is probably the only bad thing with this hotel, you can... More 

Helpful?
Thank Arturo P
Hector D, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying at Park Royal Acapulco and for taking the time to share your pleasant experience. Allow me to let you know that it is very pleasing to read how much you enjoyed our facilities and services. I am glad that we managed to make you feel comfortable and well cared... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 27, 2015 via mobile

I visit this Resort since I was a little girl, I need to say now they're forgetting special details like getting your towels on time, send the maid when you're not in the room and conscientiously cleaning the swimming pool so it doesn't smell bad. I mean, the hotel is great but it could be even better.

Helpful?
3 Thank Karlita d
Hector D, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying at Park Royal Acapulco. It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations. It is with great concern that I read the review you... More 

Wentzville, Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 1, 2015

Beautiful view and surroundings! Very few of the employees speak any English. It was hard to even order a Coke in the outdoor restaurant by the pool. The two indoor restaurants had very poor air conditioning, so if you want to stay cool, your room was the only place to be. Beds were extremely hard. Bartenders at the pool were... More 

Helpful?
2 Thank SharonMDJ
Hector D, Gerente at Park Royal Acapulco, responded to this review

Dear Sharon welcomes your comments , details and experiences, we will work hard to improve in all aspects , we hope to reconsider its position and come back soon , best regards . Héctor Díaz 744 440 6565 More 

Phoenix, Arizona
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 18, 2015

I stay here on Christmas week and I had a good experience considering how busy the hotel was. The view is very nice and my room was spacious and very well maintained and clean. They have three major restaurants inside the hotel with different foods, which were all very good. Breakfast had a lot of options. The pool is small... More 

Helpful?
Thank Janie6061
Hector D, Gerente at Park Royal Acapulco, responded to this review

Jannie estimated , thanks for sharing experiences and comments, the soon in Park Royal Acapulco Héctor Díaz More 

New York City, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed August 16, 2015

The birds ravaging the place looking for food and leaving calling cards everywhere and on everything is one unfortunate matter, but the more disturbing one are the sales reps. They are the biggest con artists and liers going!!! Royal Holiday sales reps never leave you alone no matter where you go on vacation, especially if you're a member. So do... More 

Helpful?
2 Thank timeshare0wner
Hector D, Gerente at Park Royal Acapulco, responded to this review

Thanks for comments and share experiencies, we hope your visit en Park Royal Acapulco. Regards Héctor Díaz More 

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Mexico City, Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 15, 2015

My husband and I went to Park Royal through a Groupon deal for our honeymoon. The hotel grounds are very nice, but even after we paid for an upgrade on our room to have an ocean view, the room was just mediocre. The room was small and we weren't very close to the ocean. It is quiet and relaxing, we... More 

Helpful?
1 Thank jackolandra
GuillermoHolguin, Director General at Park Royal Acapulco, responded to this review

Good afernoon, Thank you so much for your comments! Park Royal Acapulco is your home - away from home. We look forward to host you again in the near future We appreciate your visit and we will work in all mentioned details. Guillermo Holguín More 

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