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All 177 Acapulco hotels

Ritz Acapulco

2.5 of 5 Resort (All-Inclusive)   |   Costera Miguel Aleman, 159, Acapulco 39670, Mexico
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Ranked #26 of 177 hotels in Acapulco
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  • Reviews (226)
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226 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 26, 2014

When I booked, I thought that "The Ritz" would be a bit of an upscale hotel in Acapulco.. Nope.. First room was very very dated and gross. They did (after one night) switch us to the other tower which was much nicer. Beds are awful unless you like hard like concrete mattresses. Food was OK as were the grounds. The... More

Was this review helpful? Yes 3
Ottawa, canada
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 23, 2014 via mobile

March 2014, very nice temperature and location. Service is excellent and food good. A little variation on the fruit side would be nice. Never saw any pineapple nor bananas all week :(( i. The buffet side. A la carte restaurant was excellent. Would not hesitate to go back. If you go during a weekend intend yourself to see lots of... More

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 13, 2014

I will start off with this is by far a very beautiful resort to travel, between the wonderful staff always greeted with a smile. When you are looking for a personal touch this is a place you would love to vacation and not want to leave. Daily fresh sheets & clean room's, bathrooms cleaned with fresh towels/clean breathtaking beach/clean pool... More

Was this review helpful? Yes 4
Michigan, United States
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed March 1, 2014

37 days at the badly maintained Ritz put my husband and I over the edge this year! We gave it another chance as our friends frequent this locale. HOWEVER, it was a mistake that we will not make next year! Hot, cheap food was barely lukewarm, making us question the safety of the food, much of which was reinvented from... More

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed January 6, 2014

We spent at Ritz Acapulco an amazing week. The location of this hotel is perfect right on one of the nicest beaches in Acapulco, close to shopping, restaurants and a Park. The room is pretty decent, a lot of channels in English and have a breathtaking view of the bay, an unforgettable view of the Acapulco Bay and its shore... More

Was this review helpful? Yes 12
Mexico City, Mexico
Top Contributor
62 reviews 62 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 2, 2013

Front desk: Nice staff, gentle and quick, no problems with this. Rooms: Nice ocean view, beds could be softer but they are ok, tv just local signal but i guess didn't go to watch tv, right? Food: Well, just buffet food, not great but it was ok, i enjoyed the snack bar overall good, drinks were really good, no cheap... More

Was this review helpful? Yes 1
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 17, 2013

This hotel is located directly on the beach an it has two buildings, the main one which was build over 50 years ago and the second one, build over 30 years ago. We received a room in the second one, big and clean, but a little bit shabby, located at the 11th floor. It had a nice balcony with a... More

Was this review helpful? Yes 3
Windsor, United Kingdom
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 9, 2013

We stayed in January 2013. The beach was pleasant but the sea grubby and quite rough. Our room had a superb view and balcony, was huge - but tired. The bathroom was like a building site. Good pool with water aerobics and other related games. Smoking inside several public areas - ugh! Restaurant was more akin to a staff canteen... More

Was this review helpful? Yes 2
Montreal, Canada
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2013

I was very surpise to see that a 3 star hotel ,could be so clean, friendly,and wonderful shows each night.The staff are all nice and make you feel at home . As for the food , they have a snack bar, serving hambergars, club sandwitch etc, there is alot of Mexican food ,but honstly a touch of ours also,but besides... More

Was this review helpful? Yes 1
Michigan, United States
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 17, 2013

Writing this from the Ritz lobby----Feb. 17, 2013 My 4th time staying here----food has not been as varied nor as tasty as in previous stays.Hotel is still clean, but in much disrepair! Piece of concrete fell off facade and repair was simply made by painting over the !missing 18" slab. Visitor fell on wet cement and no wheelchair a the... More

Was this review helpful? Yes 4
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Additional Information about Ritz Acapulco

Address: Costera Miguel Aleman, 159, Acapulco 39670, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Ritz Acapulco 2.5*
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Also Known As:
Ritz Acapulco Hotel Acapulco
Ritz Hotel Acapulco
Acapulco Ritz Hotel

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Hotel & grounds (29)
Pool/beach area (32)
Room/suite (24)
View from room (9)
Videos (1)
Family/play areas (2)
Dining (6)
Bathroom (3)
Other (47)
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#4 Top resorts Hotel in Acapulco
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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