it was nice! i dnt knw for the people that didnt like it but for my fam n i it was awesome the worker's in there were nice n they helped us wit our luggage's up n down wen we were going n leaving the hotel... very friendly... i will go back to the same place... more

The hotel is old and area was horrible. The pool was as dirty as the water in it was cloudy and hazzy. Be careful of the food and the surroundings of this hotel. There is no luxury about this place.... It is sad to see the poverty on the street everywhere you go. The noise from the alley which the... more

As part of a group of college students, we only stayed over a weekend. Wiil never stay here again ! Dirty, unfriendly, over-priced crap hole. Someone broke into ouir room ( we were only gone for 1 1/2 hrs ) and stole electronics and wallets etc. while we were out. had to have been the hotel staff--no forced entry-balcony still... more

I have been staying at this hotel for at least 12 years in a row, and will be going back again this January. The hotel is always very clean and the staff has always been very friendly and helpful. Many of the staff have been there for years and years and recognize us when we come in. There is a... more

stayed here for 8 nights very nice and well taken care of and clean in the heart of everything acapulco has to offer the beach is right across the street all the beach front clubs are on the beach as well the only bad side is the clubs are open till 5am and the music is load and if you... more

This is the worst exposure I've ever had to contempt, oblique threats, and dismissive, patronizing rudeness in ANY hotel ANYWHERE. The staff were as bad as they could be --without demanding an open confrontation. Slimy. This hotel -- and Acapulco itself to a large extent -- are a poor commentary on the great country of Mexico,its wonderful people, and its... more

Very very Mexican. You can see a lot of spanish speaking people in there. Hotel was nice and clean, staff was very helping, but the noise from the springbreakers... gosh... We stayed there for 2 nights and it didnt get any better. We thought it will be a nice chance to get away from noisy american teens (mean: springbreakers), but... more

The hotel seems to be meant for mexican families with children. That's ok if you don't care about some noise. The staff is friendliy and helpful, the rooms are kept clean and fresh. The most of the guests during our stay were joung american "spring-breakers" drinking lots of alcohol en screaming and shouting alsmost 24hrs a day. Opposite to the... more

The first thing to remember is "YOU ARE IN MEXICO". We stayed for a full week and had a wonderful time. The staff was pleasant, the room was comfortable (and clean), The food was excellent, the service was outstanding and the pool with swim up bar was great. Most of the snooty people that would complain about this place would... more