We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 178 Acapulco hotels

Emporio Acapulco Hotel

3.5 of 5 Hotel   |   Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
Hotel website
Hotel amenities
Emporio Acapulco Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Emporio Acapulco Hotel to your Saves list
Ranked #10 of 178 Hotels in Acapulco
A recent review
3 of 5 stars Reviewed November 2, 2014
Peta L Gold Coast, Australia
Write a Review

578 reviews from our community

Traveler rating
    196
    213
    77
    48
    44
See reviews for
183
154
20
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (578)
  • Mar-May only
    (148)
  • Jun-Aug only
    (145)
  • Sep-Nov only
    (112)
  • Dec-Feb only
    (173)
All months
Gold Coast, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 2, 2014

Hotel amenities are good, but the rooms are less than impressive. I think we were located in the old tower as the other side seemed more fancy just from what you see in the foyer area. Like many of the other reviews, the room stank of mould we left our balcony door open when we were in the room to... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest thank you for your comments regarding your recently stay and let us know about our services and hotel areas, and for shure we take care of them, hope to see you again in EMPORIO ACAPULCO. Thank you. More 

Murphy, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2014

We enjoyed our stay at this hotel. The service was outstanding, Everybody was very friendly, and always ready to attend any need we have. The food was delicious and there was a great variety of it. There were 3 different types of juices, sweet bread, was wonderful and so many to choose from, omelet station, and another station of Mexican... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest thank you for your comments regarding your recently stay and recognize our service and hotel areas, hope to see you again in EMPORIO ACAPULCO. Thank you. More 

Boulder City, Nevada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed October 5, 2014

We enjoyed our stay at the EAH in February. The staff was friendly from the beginning. We had a problem with air and called the front desk. It was taken care of in about an hour. Front desk called later to make sure everything was well. John the manager gave us vouchers for 2 cocktails at the bar. Nice hotel... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest is nice to known your recently stay is a great one, and you recognize our service and hotel areas, and hope to see you again in EMPORIO ACAPULCO. Thank you. More 

Forest Lake, MN
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 24, 2014

Staff is very friendly and all the rooms have a great view. They have 3 pools, one is for kids, one is for adults that has queen size beds with drapes to keep some of the sun out along with lounge chairs and they have an infinity pool. They have cabanas on the beach and charge for them but it... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest is nice to known your recently stay is a great one, enjoing our service and hotel areas, next visit please ask if we have available better room to offer you for and up grade We appreciate you comments, and hope to see you again in EMPORIO ACAPULCO. Thank you. More 

Cuernavaca, Mexico
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 19, 2014

The Emporio Acapulco really exceeded my expectations. Once I entered the lobby, I liked it. The check-in line wasn't long, considering it was a 3-4 day holiday weekend in Mexico. The room had very comfortable beds, a new TV and a spectacular view of Acapulco Bay. At night the view was particularly stunning. There were plenty of pools, one for... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest is nice to known your recently stay is a great one, enjoing our service and hotel areas. We appreciate you comments, and hope to see you again in EMPORIO ACAPULCO. Thank you. More 

Saint Paul, Minnesota
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 29, 2014

We stayed at the Emporio again last February and plan a longer stay next year. We hope they have the free upgrade like the Fiesta Americana does. We choose the Emporio over the Fiesta because it's a much quieter and cleaner Hotel. Although when it comes to upgrades the Fiesta is better. We shall find out next year. It's clean,... More 

Was this review helpful? Yes 1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest, thank you very much for enjoy your vacations with us, and please let us know your next visit to Acapulco . Sincerely More 

Vancouver, Canada
Contributor
16 reviews 16 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 21, 2014

Very nice clean modern hotel. Has a beautiful beach with access. Nice pools, gym some stores. Friendly staff. Secure taxi to the airport. Had a room on the 7th floor overlooking the ocean. As far as I know all the rooms have an ocean view. Very clean room with new LG tv. Has ESPN Sports, saw the PGA major there.... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest, thank you for staying with us, and we hope to see you and your family again in your next vacations. Sincerely, More 

Athens, Greece
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 17, 2014

The water run dirty when you turned on the tubs, the towels - both in the room and the ones given for the pool- seemed like they have been used and washed again again for MANY years. The stuff although friendly, could not communicate in English. The room appart from smelling awful due to the mold, was also very poorely... More 

Was this review helpful? Yes 1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thanks for letting us know your comments, which have been taking care for its solution, also we inform you that we are about to finish the installation of air conditioning in our main restaurant. Thank you for staying with us. More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2014

Great room with an amazing view on the beach, the pools are clean and the service is okay. The location is perfect! Unfortunately the beach is that much polluted (but this is not the fault of the hotel).

Was this review helpful? Yes 1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest: thank you for your preference to stay with us, we hope to see you in your next vacations.. Sincerely, More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed August 8, 2014

My family and I just got back from vacation. We stayed at Emporio Hotel for 5 days. We are very happy with their customer service! The rooms are very clean. The food is delicious too.I want to thank Inocente( Omelette Station) and Andres for making our delicious food. Overall the staff is really great. Always smiling and making us feel... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We are glad to know that your stay in company of his family was very good, we do our best to serve you in the best way. Hope see you back for vacations in Acapulco and of course in EMPORIO. More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Emporio Acapulco Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Emporio Acapulco Hotel

Address: Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Emporio Acapulco Hotel 3.5*
Number of rooms: 419
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Priceline, HotelTravel.com, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Emporio Acapulco Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Emporio Hotel Acapulco
Acapulco Emporio Hotel
Emporio Acapulco
Hotel Emporio Acapulco
Hotel Style:
#4 Spa Hotel in Acapulco
#5 On the Beach Hotel in Acapulco
#8 Romantic Hotel in Acapulco
#17 Best Value Hotel in Acapulco

428 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (381)
Viewed
Pool/beach area (112)
Viewed
Hotel & grounds (66)
Viewed
View from room (41)
Viewed
Room/suite (39)
Viewed
Dining (11)
Viewed
Bathroom (7)
Viewed
Family/play areas (4)
Viewed
Business center/function rooms (1)
Viewed
Other (100)

Management photos: Courtesy of the property manager

Viewed
All management photos (48)
Viewed
Room/suite (2)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (3)
Viewed
Family/play areas (2)
Viewed
Hotel & grounds (6)
Viewed
Other (32)
Hotels you might also like...
Check In Check Out
Price Your Stay