We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Emporio Acapulco Hotel

3.5 of 5
Hotel website
Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
Emporio Acapulco Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #15 of 178 Hotels in Acapulco
A recent review
5 of 5 stars reviewed 3 weeks ago
trevjl Southampton, United Kingdom
Write a Review

648 reviews from our community

Traveler rating
    212
    245
    88
    53
    50
See reviews for
201
188
21
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (648)
  • Mar-May only
    (186)
  • Jun-Aug only
    (145)
  • Sep-Nov only
    (112)
  • Dec-Feb only
    (205)
All months
Southampton, United Kingdom
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Only a one night stay, but did not check out till noon so had a feel for the place. Arrived too late for evening meal. You really cant go wrong. £73 for sea view room with a superb breakfast included. I can't think of much to say on the minus side at all. Only small gripe is the plumbing is... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference we do our best to ensure that all our guests enjoy their stay and rest, we hope to have the opportunity to welcome you again in your home in the near future. More 

Panama City Beach, Florida
Top Contributor
192 reviews 192 reviews
67 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago

the beauty city like a check in the lobby great buffet breakfast great buffet dinnet good for go to gym go to walk goto shopping the nice small go to see Acapulco nice music like nice town go to the nice bar ear music

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We welcome your comments; we do our best to ensure that all our guests enjoy their stay and rest. We hope on your next visit to Acapulco stay with us. More 

Contributor
11 reviews 11 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 3, 2015

My wife and I had stayed in Las Brisas for a couple of nights and then we had a further couple of nights in the Emporio, just for a change of pace. The hotel is located in the heart of the hotel zone so you have everything you need on your door step such as shops, restaurants, bars and beach.... More 

Was this review helpful? Yes 2
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest: We appreciate the comments of your last visit , the same that are considered for improving our services and facilities. We appreciate your visit and hope to have the opportunity to serve you again. Sincerely, More 

Levis, Canada
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 30, 2015

We tried this hotel for the first time and we'll certainly return. Great location (near the best stores, beaches, bars and restaurants), clean room, nice balcony with an ocean view and all that at a decent price. Only one negative point: don't count too much on WIFI, it doesn't work that well. Also a little noisy : not recommended if... More 

Was this review helpful? Yes 1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thak you for your comments, we inform you that we are working on our wifi service to improve them for better service. Thank you for visit us. More 

Wheeling, Illinois
2 reviews
3 of 5 stars Reviewed March 29, 2015

I just got back from a week's stay at Emporio Acapulco Hotel. I would have wrote this review while at hotel but the Wi-Fi was many often choppy or non-working. The hotel does have constrictive rules which often make you wish you had selected another hotel , staff many times are not knowledgeable about their hotel ex. Does the hotel... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear Guest, We welcome your feedback and offer you a sincere apology for the inconvenience during your stay, we inform you that we are in the process of activation of additional outlets in the missing rooms. Also we infrom you that we have a concierge, laundry service, the list with prices is inside the closet, and for your security we... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2015

Just returned from a six week vacation to Acapulco Mexico. We stayed at the Emporio. This was not our first time at this hotel and we will continue staying there on all our visits to Acapulco. The hotel is centrally located with shopping, cinemas restaurants all within walking distance. (Across the street). Emporio though not a new hotel is very... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More 

niagara falls
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 21, 2015

My husband and I stayed at the Emporio from March 11th-18th. I felt right at home as soon as I walked into this hotel. Lots of warm smiles and I got exactly what I asked for. Upper floor, king size bed and the new tower. Always try to get one of the upper floors for a view of the bay,... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference we do our best to ensure that all our guests enjoy their stay and rest, we hope to have the opportunity to welcome you again in your home in the near future. More 

1 review
1 of 5 stars Reviewed March 19, 2015

No sense of good courteous customer service. The worst experience ever. Took three hours to check in. 1st room assigned had a broken bed. 2nd room no internet and super slippery bathtub. 3 room in their privilege floor horrible service. I had emailed many times to give them feed back about my stay and no one has contacted me. The... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear Guest: Thank you for your feedback, and we offer a sincere apology for the inconvenience encountered during your stay, they were already reviewed each with the corresponding area. Our mission is to make all guests leave satisfied, we apologize again . Thank you More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2015

Very busy hotel on a very busy street. Excellent service and very friendly and extremely trustworthy staff. Misplaced my hand bag on arrival but was found and secured by the staff for me. The Pollo al Pibill is to die for....

Was this review helpful? Yes 2
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We are very pleased to know your satisfaction of our facilities and service. We hope to have the opportunity to serve you again. thank you very much More 

SAINT PETERSBURG
Top Contributor
113 reviews 113 reviews
34 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed March 13, 2015

We stayed here 7 nights on a reservation made through Expedia. We had no problems at check-in and the hotel really surpassed expectations. We had a superior ocean view room with breakfast included. The room on the 4th floor had a king bed, safe, desk, coffee pot, fridge, microwave and cable tv. The bathroom was large and everything was clean... More 

Was this review helpful? Yes 4
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review
Google Translation

Nos complace saber que su estancia fue muy agradable y que disfruto de las instalaciones y servicio de Emporio Acapulco.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

454 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (406)
Viewed
Pool/beach area (118)
Viewed
Dining (12)
Viewed
Hotel & grounds (71)
Viewed
View from room (46)
Viewed
Room/suite (40)
Viewed
Bathroom (7)
Viewed
Family/play areas (4)
Viewed
Business center/function rooms (1)
Viewed
Other (107)

Management photos: Courtesy of the property manager

Viewed
All management photos (48)
Viewed
Room/suite (2)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (3)
Viewed
Family/play areas (2)
Viewed
Hotel & grounds (6)
Viewed
Other (32)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities