We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Emporio Acapulco Hotel

Hotel website
Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
Emporio Acapulco Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Ranked #16 of 178 Hotels in Acapulco
A recent review
Rate this Hotel

629 reviews from our community

Traveler rating
    206
    238
    85
    51
    49
See reviews for
196
181
21
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (629)
  • Mar-May only
    (167)
  • Jun-Aug only
    (145)
  • Sep-Nov only
    (112)
  • Dec-Feb only
    (205)
All months
Wheeling, Illinois
2 reviews
3 of 5 stars Reviewed yesterday NEW

I just got back from a week's stay at Emporio Acapulco Hotel. I would have wrote this review while at hotel but the Wi-Fi was many often choppy or non-working. The hotel does have constrictive rules which often make you wish you had selected another hotel , staff many times are not knowledgeable about their hotel ex. Does the hotel... More 

Was this review helpful? Yes
Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Just returned from a six week vacation to Acapulco Mexico. We stayed at the Emporio. This was not our first time at this hotel and we will continue staying there on all our visits to Acapulco. The hotel is centrally located with shopping, cinemas restaurants all within walking distance. (Across the street). Emporio though not a new hotel is very... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More 

niagara falls
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Emporio from March 11th-18th. I felt right at home as soon as I walked into this hotel. Lots of warm smiles and I got exactly what I asked for. Upper floor, king size bed and the new tower. Always try to get one of the upper floors for a view of the bay,... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference we do our best to ensure that all our guests enjoy their stay and rest, we hope to have the opportunity to welcome you again in your home in the near future. More 

1 review
1 of 5 stars Reviewed 1 week ago

No sense of good courteous customer service. The worst experience ever. Took three hours to check in. 1st room assigned had a broken bed. 2nd room no internet and super slippery bathtub. 3 room in their privilege floor horrible service. I had emailed many times to give them feed back about my stay and no one has contacted me. The... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear Guest: Thank you for your feedback, and we offer a sincere apology for the inconvenience encountered during your stay, they were already reviewed each with the corresponding area. Our mission is to make all guests leave satisfied, we apologize again . Thank you More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Very busy hotel on a very busy street. Excellent service and very friendly and extremely trustworthy staff. Misplaced my hand bag on arrival but was found and secured by the staff for me. The Pollo al Pibill is to die for....

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We are very pleased to know your satisfaction of our facilities and service. We hope to have the opportunity to serve you again. thank you very much More 

SAINT PETERSBURG
Top Contributor
106 reviews 106 reviews
34 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here 7 nights on a reservation made through Expedia. We had no problems at check-in and the hotel really surpassed expectations. We had a superior ocean view room with breakfast included. The room on the 4th floor had a king bed, safe, desk, coffee pot, fridge, microwave and cable tv. The bathroom was large and everything was clean... More 

Was this review helpful? Yes 2
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review
Google Translation

Nos complace saber que su estancia fue muy agradable y que disfruto de las instalaciones y servicio de Emporio Acapulco.... More 

Port Vila, Vanuatu
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Emporio was more than satisfactory for our 3 night stay. Our room was spacious, light and had a good ocean view and the bed was very comfortable. The room was very clean and tidy. We did not have an all-inclusive deal so ate out for meals - there is a Starbucks right opposite the hotel for coffee. The pool... More 

Was this review helpful? Yes 1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest, thank you for take your time to let us know your comments of your recent stay at EMPORIO ACAPULCO. We hope to serve you again in a near future. Sincerely More 

Ontario, Canada
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 19, 2015

Great property, nice grounds and pool, but way too many rules. Such as, when we arrived, got checked in, settled into a room, they would not allow us to have a drink until a certain time. Got no justification for it. Once you go into the restaurant to get a coffee, they won't let you back in for breakfast. And... More 

Was this review helpful? Yes 3
Emporio A, Propietario at Emporio Acapulco Hotel, responded to this review

Thank you very much for taking the time to write about your stay at our hotel , we deeply regret the perception of " many rules ," however as the hotel manages EP and semi all inclusive plan, schedules have input, output and consumption from this time , all the guests are treated in the same way access only varies... More 

Mexico City, Mexico
Contributor
16 reviews 16 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 31, 2015

If you wanna spend your vacations' night enjoying everything that's happening in your neighboor's room, come to the Emporio hotel. By that I mean, you could be part of their conversation, share the crying of their children, or the screams of their mother. You will be able also to enjoy all kind of noises coming from outside.

Was this review helpful? Yes 3
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We thank you for your comments from your last stay and We offer you a sincere apology for the inconvenience. We reiterate our apologies and hope to have the opportunity to welcome you back More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 30, 2015

This was our second year there. We have stayed at many other hotels in Acapulco and got tired of having kids in the same pool as adults so when we found this hotel that had an adult pool and children's pool, we were delighted. Some Mexicans tries bringing their kids there but security was always around Our hotel rooms were... More 

Was this review helpful? Yes 3
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest thank you for your comments regarding your recently stay and recognize our service and hotel areas, hope to see you again in EMPORIO ACAPULCO. Thank you. More 

Questions? Get answers from hotel staff and past guests. Ask a question

451 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (403)
Viewed
View from room (46)
Viewed
Pool/beach area (118)
Viewed
Dining (12)
Viewed
Hotel & grounds (71)
Viewed
Room/suite (40)
Viewed
Bathroom (7)
Viewed
Family/play areas (4)
Viewed
Business center/function rooms (1)
Viewed
Other (104)

Management photos: Courtesy of the property manager

Viewed
All management photos (48)
Viewed
Room/suite (2)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (3)
Viewed
Family/play areas (2)
Viewed
Hotel & grounds (6)
Viewed
Other (32)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question