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Emporio Acapulco Hotel

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Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
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1 room 1 guest
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708 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (192)
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New York
1 review
2 of 5 stars Reviewed 6 days ago NEW

The Hotel is not welcoming at all!! It seems that the building was recently renovated, and in fact it has a nice lobby, but no AC , so the moment you walked in the heat is as bad as it is outside if not worst. The elevators to the rooms smell like a septic tank, and there is no way... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comments of your recent stay at Emporio Acapulco, we offer you a sincere apology for the inconveniences. We really are very sorry that our service was not as expected , we offer a sincere apology for the details mentioned , your comment was referred to our executive chef for monitoring, feedback like yours help us to... More 

Greater Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 11, 2015

One of the most beautiful ocean view room we ever had,the hotel is more than what we expect,every thing was perfect,the staf nice and wonderful,the breakfast always diferent and good ,the location at the middle of the strip,that makes it vey good,the Italian restaurant opposite the hotel a must.

Was this review helpful? Yes 3
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More 

1 review
4 of 5 stars Reviewed June 8, 2015

Hotel: in general, the hotel is ok. A lil old but good. Rooms: All rooms have view to the beach. Mine has refrigerator and microwave, so that's super! Likes: What I most love is that there's 3 pools just for 18+ so no children annoying. And of course there's a children area with big pool. Excellent buffet for breakfast! A... More 

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comments and we will work to provide you quality services, we hope to have the opportunity to welcome you again in the near future. More 

1 review
5 of 5 stars Reviewed June 1, 2015

This is my second time staying in this hotel and won't be the last one. We stayed for two nights that is really a few, since the time just fly by when you are here. There is a lot of stuff to do in the hotel from laid down at the beach to swim in the infinity pool and watch... More 

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear Guest: Thank you for choosing us again to enjoy your vacations in this beautiful port of Acapulco and also in EMPORIO ACAPULCO, all that we work here are pleased to serve you. Thank you again for your comments and we are at your service, but not before reiterating our commitment to quality and service. More 

Leicester, United Kingdom
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 27, 2015 via mobile

We have been here for 6 days during which time we have had an earthquake. This was pretty scary as we are on the 8th floor. Breakfast here is wonderful. Pools extremely good as are the rooms. Ours has the most amazing view of the sea. Service slightly spasmodic. However this is Mexico! That's the way life is! 3 swimming... More 

Was this review helpful? Yes 1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More 

Arvada, Colorado
2 reviews
5 of 5 stars Reviewed May 27, 2015

Best hotel in this part of town (el morro) great location. Try to get top floor. Was able to get upgrade because RCI paper work was for a one bedroom suite which they don't have since its a full service 3-4 star hotel.

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We welcome your comments; we do our best to ensure that all our guests enjoy their stay and rest, we hope on your next visit to these beautiful Port. More 

Mexico City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 27, 2015

This evening my wife and I had a rather disappointing dining experience at the restaurant next to the reception. Rather than going out for a meal we opted for this restaurant because it was convenient and it would save us some time (we thought). The waiters were pretty quick at taking our orders which was promising. A few minor annoyances... More 

Was this review helpful? Yes 1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate feedback from your last stay with us, and we apologize for all the inconvenience mentioned, these comments were already turned over to our Food and Beverage manager for correction, comments like yours help us to constantly improve our service. We reiterate our apologies and hope to have the opportunity to welcome you back. More 

Southampton, United Kingdom
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed April 29, 2015

Only a one night stay, but did not check out till noon so had a feel for the place. Arrived too late for evening meal. You really cant go wrong. £73 for sea view room with a superb breakfast included. I can't think of much to say on the minus side at all. Only small gripe is the plumbing is... More 

Was this review helpful? Yes 1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference we do our best to ensure that all our guests enjoy their stay and rest, we hope to have the opportunity to welcome you again in your home in the near future. More 

Panama City Beach, Florida
Level Contributor
219 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed April 28, 2015

the beauty city like a check in the lobby great buffet breakfast great buffet dinnet good for go to gym go to walk goto shopping the nice small go to see Acapulco nice music like nice town go to the nice bar ear music

Was this review helpful? Yes
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We welcome your comments; we do our best to ensure that all our guests enjoy their stay and rest. We hope on your next visit to Acapulco stay with us. More 

Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed April 3, 2015

My wife and I had stayed in Las Brisas for a couple of nights and then we had a further couple of nights in the Emporio, just for a change of pace. The hotel is located in the heart of the hotel zone so you have everything you need on your door step such as shops, restaurants, bars and beach.... More 

Was this review helpful? Yes 3
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest: We appreciate the comments of your last visit , the same that are considered for improving our services and facilities. We appreciate your visit and hope to have the opportunity to serve you again. Sincerely, More 

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