Disappointed is to say the least. First of all, when we first arrived at the hotel, we were treated like criminals. We were followed around & questioned by staff like we were not "actual paying clients". Is this how this company represents itself to their paying clientle? We reserved 2 rooms for 2 nights bc there were 5 of us... more

It was so terrible I don't even know where to begin!! The moment we got there, we were treated like criminals. Two out of five of our friends originally had a reservation here. Three of us had a reservation elsewhere and we were told our room wouldn't be ready for another few hours. We figured we would wait at this... more

My boyfriend and I were going away for the first time to Acapulco and we chose this hotel based on reviews of this and other hotels in the area. Due to mixed reviews we were a little nervous about the choice. What a surprise when we got there..........................the place is beautiful. And already we hope to go back next year... more

I have never experiensed such a service or lag of service than what me and my girl friend was witness to on this epic morning of September the 19th - 2009. The experience goes as follows, we arrived late friday for a romantic weekend stay, which was actually arrange by my girl friend as a surprice. We checked in late... more

I had read a lot of the negative reviews here before going so I was truly prepared for the worst. While there were some issues, we still managed to have a good time. It was a group of 12 people headed down for spring break. Check in was no problem...mainly because I pestered them for a week before about our... more

Stayed at the Emporio for a 7 nights in January. On the positive note the hotel grounds are very nice and very clean and the hotel sits right in the heart of the strip with lots of nightlife a short walk away. The waiters by the pool work hard to keep you happy and make sure you always have a... more

I am a mother of two, and decided that it would be nice to drive to Acapulco with the family for the weekend. My family consists of my fourteen year old daughter, my ten year old son, myself, and my husband. As we arrived to Acapulco, we already had booked reservations for the Emporio Hotel. We entered and saw the... more

We have stayed at the Emporio Acapulco during February for the past 7 years. It is truly the highlight of our vacation. The rooms, pool area, restaurant and lobby area are well maintained and clean. In all of our travels we have never stayed at a hotel that is problem free. We have had air conditioner problems on occasion but... more

I stayed at this hotel in March 2009 I was unimpressed with the staff they were rude, my friend had money stolen from her safe and the help was less than helpful in making it right, it took my firend about 12 attempts and wasting countless hours of our vacation standing at the front desk trying to get the situation... more