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Emporio Acapulco Hotel

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Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
1 room 1 adult
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Emporio Acapulco Hotel
Emporio Acapulco Hotel
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784 Reviews from our TripAdvisor Community

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Sydney
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The fantastic view of Acapulco bay from each room and the excellent pool / beach facilities raise the value for money proposition of the Emporio above it's 3.5 star hotel rating. Oddly, the hotel charge a fee to use the room fridge.

Helpful?
Thank Marco10
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We welcome your comments; we do our best to ensure that all our guests enjoy their stay and rest. We hope on your next visit to Acapulco stay with us. More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

very good hotel , clean and helpful staff good location big rooms food is good nearby everything good ocean views nice cabañas to relax and enjoy your day fast check in and check out i would come back eneytime

Helpful?
Thank Jose N
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More 

Central Italy
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was good. it is located in the central part of the Acapulco bay. Room are spacious and clean, so the bathroom. Pool is large and there are tobogan for children. The hotel has a good choice of restaurants inside the building or even nearby for a dinner out. Breakfast is good and pool service as well. You have... More 

Helpful?
Thank giachig
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More 

Chicago, Illinois
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I guess I'll start off my review by saying that in hindsight, I could've planned our trip a bit better. But I guess we can that about anything I suppose. What you need to Know if HAVE TO go to Acapulco and MUST STAY here: Book the Privilege Club Ocean Suites, they are awesome. The AC is noisy but you... More 

Helpful?
Thank Victor S
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate taking part of your valuable time to let us know the incidents during his last stay, We really very sorry that our service was not as expected, we offer a sincere apology for the above details, the situation is already being reviewed with staff and supervisors in charge to implement actions that will lead to an improvement. We... More 

Dana Point, California, United States
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I arrived with a prepaid reservation on a holiday at 10 30pm and was told I did not have a reservation! I tried to contact TripAdvisor to no avail... The hotel blames TripAdvisor for over booking. After waiting an hour they gave me a room. The room was in disrepair and the next morning a new refrigerator arrived outside my... More 

Helpful?
Thank Shawn A
Petah Tiqva, HaMerkaz, Israel
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed December 24, 2015

Located in Acapulco's oldest hotels. The hotel was glorious in the past but not today like all hotels in the area as his own. Huge hotel offers several swimming pools, one of them for adults only. There is no air conditioning in the lobby. Amazing view room. Beautiful beach and connects to the pool. The room itself is not really... More 

Helpful?
Thank Oran A
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We welcome your comments; we do our best to ensure that all our guests enjoy their stay and rest, we hope on your next visit to these beautiful Port. More 

ontario
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed December 20, 2015

Great hotel, and amazing views from our balcony of the Pacific Ocean! Good buffet breakfast, with lots of choices. We got this hotel for a good price with airfare included from Interjet. The pools were nice as well, especially the smaller infinity Adult only pool. Would recommend this hotel to friends.

Helpful?
Thank acadien67
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference we do our best to ensure that all our guests enjoy their stay and rest, we hope to have the opportunity to welcome you again in your home in the near future. More 

Sao Paulo, SP
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 27, 2015

The hotel offers first-rate services. Excellent customer service and accommodations. It is located in the center of Acapulco. Acapulco is one of the most beautiful places in the world. All dream of a hotel. Beach, sun, drinks. A place to be happy.

Helpful?
Thank Godylla
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We welcome your comments; we do our best to ensure that all our guests enjoy their stay and rest, we hope on your next visit to these beautiful Port. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 18, 2015

I had a wonderful stay at the hotel, they gave me a great room for a really low rate considering the hotel was 4 star hotel. The hotel condition, the location, and the amenities were better than I expected. I tried making a hotel reservation on the hotel website and had some problem because I was using my credit card... More 

Helpful?
3 Thank Karen T
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 6, 2015 via mobile

Great location, close to all amenities, rooms very clean and spacious, very safe hotel and area, nice pool area and stunning views of the bay, i think it has the potential to be a much better hotel. I didn't like the reception we had at the lobby and the restaurant because they charged me for a extra bed for the... More 

Helpful?
Thank stan h
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