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Emporio Acapulco Hotel

Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
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Emporio Acapulco Hotel
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Ranked #18 of 179 Hotels in Acapulco
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639 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I had stayed in Las Brisas for a couple of nights and then we had a further couple of nights in the Emporio, just for a change of pace. The hotel is located in the heart of the hotel zone so you have everything you need on your door step such as shops, restaurants, bars and beach.... More 

Was this review helpful? Yes 2
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest: We appreciate the comments of your last visit , the same that are considered for improving our services and facilities. We appreciate your visit and hope to have the opportunity to serve you again. Sincerely, More 

Levis, Canada
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We tried this hotel for the first time and we'll certainly return. Great location (near the best stores, beaches, bars and restaurants), clean room, nice balcony with an ocean view and all that at a decent price. Only one negative point: don't count too much on WIFI, it doesn't work that well. Also a little noisy : not recommended if... More 

Was this review helpful? Yes 1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thak you for your comments, we inform you that we are working on our wifi service to improve them for better service. Thank you for visit us. More 

Wheeling, Illinois
2 reviews
3 of 5 stars Reviewed 4 weeks ago

I just got back from a week's stay at Emporio Acapulco Hotel. I would have wrote this review while at hotel but the Wi-Fi was many often choppy or non-working. The hotel does have constrictive rules which often make you wish you had selected another hotel , staff many times are not knowledgeable about their hotel ex. Does the hotel... More 

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear Guest, We welcome your feedback and offer you a sincere apology for the inconvenience during your stay, we inform you that we are in the process of activation of additional outlets in the missing rooms. Also we infrom you that we have a concierge, laundry service, the list with prices is inside the closet, and for your security we... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Just returned from a six week vacation to Acapulco Mexico. We stayed at the Emporio. This was not our first time at this hotel and we will continue staying there on all our visits to Acapulco. The hotel is centrally located with shopping, cinemas restaurants all within walking distance. (Across the street). Emporio though not a new hotel is very... More 

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More 

niagara falls
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 21, 2015

My husband and I stayed at the Emporio from March 11th-18th. I felt right at home as soon as I walked into this hotel. Lots of warm smiles and I got exactly what I asked for. Upper floor, king size bed and the new tower. Always try to get one of the upper floors for a view of the bay,... More 

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference we do our best to ensure that all our guests enjoy their stay and rest, we hope to have the opportunity to welcome you again in your home in the near future. More 

1 review
1 of 5 stars Reviewed March 19, 2015

No sense of good courteous customer service. The worst experience ever. Took three hours to check in. 1st room assigned had a broken bed. 2nd room no internet and super slippery bathtub. 3 room in their privilege floor horrible service. I had emailed many times to give them feed back about my stay and no one has contacted me. The... More 

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear Guest: Thank you for your feedback, and we offer a sincere apology for the inconvenience encountered during your stay, they were already reviewed each with the corresponding area. Our mission is to make all guests leave satisfied, we apologize again . Thank you More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 16, 2015

Very busy hotel on a very busy street. Excellent service and very friendly and extremely trustworthy staff. Misplaced my hand bag on arrival but was found and secured by the staff for me. The Pollo al Pibill is to die for....

Was this review helpful? Yes 2
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We are very pleased to know your satisfaction of our facilities and service. We hope to have the opportunity to serve you again. thank you very much More 

SAINT PETERSBURG
Top Contributor
111 reviews 111 reviews
34 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed March 13, 2015

We stayed here 7 nights on a reservation made through Expedia. We had no problems at check-in and the hotel really surpassed expectations. We had a superior ocean view room with breakfast included. The room on the 4th floor had a king bed, safe, desk, coffee pot, fridge, microwave and cable tv. The bathroom was large and everything was clean... More 

Was this review helpful? Yes 4
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review
Google Translation

Nos complace saber que su estancia fue muy agradable y que disfruto de las instalaciones y servicio de Emporio Acapulco.... More 

Port Vila, Vanuatu
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 8, 2015

The Emporio was more than satisfactory for our 3 night stay. Our room was spacious, light and had a good ocean view and the bed was very comfortable. The room was very clean and tidy. We did not have an all-inclusive deal so ate out for meals - there is a Starbucks right opposite the hotel for coffee. The pool... More 

Was this review helpful? Yes 3
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest, thank you for take your time to let us know your comments of your recent stay at EMPORIO ACAPULCO. We hope to serve you again in a near future. Sincerely More 

Ontario, Canada
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 19, 2015

Great property, nice grounds and pool, but way too many rules. Such as, when we arrived, got checked in, settled into a room, they would not allow us to have a drink until a certain time. Got no justification for it. Once you go into the restaurant to get a coffee, they won't let you back in for breakfast. And... More 

Was this review helpful? Yes 4
Emporio A, Propietario at Emporio Acapulco Hotel, responded to this review

Thank you very much for taking the time to write about your stay at our hotel , we deeply regret the perception of " many rules ," however as the hotel manages EP and semi all inclusive plan, schedules have input, output and consumption from this time , all the guests are treated in the same way access only varies... More 

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