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All 177 Acapulco hotels

Emporio Acapulco Hotel

3.5 of 5 Hotel   |   Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
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Ranked #10 of 177 Hotels in Acapulco
A recent review
5 of 5 stars reviewed 2 weeks ago
joybee10 Saint Paul, Minnesota
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548 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Saint Paul, Minnesota
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Emporio again last February and plan a longer stay next year. We hope they have the free upgrade like the Fiesta Americana does. We choose the Emporio over the Fiesta because it's a much quieter and cleaner Hotel. Although when it comes to upgrades the Fiesta is better. We shall find out next year. It's clean,... More

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest, thank you very much for enjoy your vacations with us, and please let us know your next visit to Acapulco . Sincerely More

Vancouver, Canada
Contributor
16 reviews 16 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice clean modern hotel. Has a beautiful beach with access. Nice pools, gym some stores. Friendly staff. Secure taxi to the airport. Had a room on the 7th floor overlooking the ocean. As far as I know all the rooms have an ocean view. Very clean room with new LG tv. Has ESPN Sports, saw the PGA major there.... More

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest, thank you for staying with us, and we hope to see you and your family again in your next vacations. Sincerely, More

Athens, Greece
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The water run dirty when you turned on the tubs, the towels - both in the room and the ones given for the pool- seemed like they have been used and washed again again for MANY years. The stuff although friendly, could not communicate in English. The room appart from smelling awful due to the mold, was also very poorely... More

Was this review helpful? Yes 1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thanks for letting us know your comments, which have been taking care for its solution, also we inform you that we are about to finish the installation of air conditioning in our main restaurant. Thank you for staying with us. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014

Great room with an amazing view on the beach, the pools are clean and the service is okay. The location is perfect! Unfortunately the beach is that much polluted (but this is not the fault of the hotel).

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest: thank you for your preference to stay with us, we hope to see you in your next vacations.. Sincerely, More

Los Angeles, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed August 8, 2014

My family and I just got back from vacation. We stayed at Emporio Hotel for 5 days. We are very happy with their customer service! The rooms are very clean. The food is delicious too.I want to thank Inocente( Omelette Station) and Andres for making our delicious food. Overall the staff is really great. Always smiling and making us feel... More

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We are glad to know that your stay in company of his family was very good, we do our best to serve you in the best way. Hope see you back for vacations in Acapulco and of course in EMPORIO. More

Queretaro, Mexico
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 22, 2014

The hotel is nice, is a little old, but is well kept, is not the most fancy hotel but it's worth what you pay for (it also has a gym). They need more personnel in the reception so you don't last too long in the check in. The room is normal, not ellegant but has everything you need and more,... More

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest is nice to known your recently stay is a great one, enjoing our service and hotel areas. We appreciate you comments, and hope to see you again in EMPORIO ACAPULCO. Thank you. More

Sherrard, Illinois
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 11, 2014 via mobile

Had a great time. Spent 5 days at this Hotel. The hotel and grounds are beautiful. The pool and beach are both great. The food was a little expensive but delicious. Service was excellent and the Bar Tenders and servers were super friendly. The Hotel location was perfect! Definitely would stay again!

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More

North Myrtle Beach, South Carolina
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2014

Only stayed for 2 nights on our way down the coast surfing but nice place right in the heart of Acapulco with good restaurants. If your in a rental car good luck driving out of the city without the police harassing you! Bribed us 1000USD$ very corrupt.

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comments of your recent stay at Emporio Acapulco, also we feel very disappointed for the inconvenience you suffer with the police, not all them are corrupt. We hope to have the opportunity to welcome you again in the near future. More

Munich, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 23, 2014

The Emporio Acapulco is pleasantly situated approximately in the middle of Acapulco bay. Across the street in the back of the hotel there is a modern shopping mall with several restaurants, shops etc. All rooms in this hotel are sea-facing. Between the hotel and the sea are just the gardens and the pool area, which creates the impression that you... More

Was this review helpful? Yes 5
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We thank you for your comments from your last stay and offer a sincere apology for the inconvenience. We reiterate our apologies and hope to have the opportunity to welcome you back. More

California City, California
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 11, 2014

I try to go at least every other year to Acapulco and have visited hotels from punta diamante to la costera, I think I have been in at least 20 different hotels there, one of my favorites is hotel emporio, the beds are soft and the staff is so amazing, the breakfast buffet is delicious and everything there is clean... More

Was this review helpful? Yes 3
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More

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Additional Information about Emporio Acapulco Hotel

Address: Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Emporio Acapulco Hotel 3.5*
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Also Known As:
Emporio Hotel Acapulco
Acapulco Emporio Hotel
Emporio Acapulco
Hotel Emporio Acapulco

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