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All 177 Acapulco hotels

Emporio Acapulco Hotel

3.5 of 5 Hotel   |   Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
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Emporio Acapulco Hotel
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71%
Ranked #10 of 177 hotels in Acapulco
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Bella L California City, California
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507 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
California City, California
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I try to go at least every other year to Acapulco and have visited hotels from punta diamante to la costera, I think I have been in at least 20 different hotels there, one of my favorites is hotel emporio, the beds are soft and the staff is so amazing, the breakfast buffet is delicious and everything there is clean... More

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More

Elkhorn, Nebraska
1 review
1 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel (not resort) 2/15/14-2/22/2014 and I was never so glad to leave a hotel in my life! Check in was rude and dismissive. (However our bell hop was very nice.) Were told that we could not use the refrigerator in room as "people leave it too messy" and it had a padlock on it. Floor was... More

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We thank you for your comments from your last stay and We offer you a sincere apology for the inconvenience, we are taking actions to make this type of situation does not happen again, as the hotel is a semi all inclusive one, we charge for some services. We reiterate our apologies and hope to have the opportunity to welcome... More

Toronto, Canada
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 14, 2014 via mobile

Stayed with my whole family (19 in total)from the 5th of March until 12th. Staff is awesome, pool is clean and shallow for young ones. Adult pool is in different location with great privacy, security staff is very watchful which is very comforting. Great restaurants across street, just be careful when crossing road. Market is just down the street, fun... More

Was this review helpful? Yes 1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear Mr. & Mrs. Caledon: We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More

Fort Myers, Florida
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed March 2, 2014

Had the trip of my life with my sister and my mother. Our room in the 10th floor over looked the entire Bay of Condesa Beach and El Morro Beach... the heart of Acapulco, day and night the seeing was spectacular. My mom was so loved by every staff member always checking on her to make sure that she was... More

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Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More

Senior Contributor
31 reviews 31 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 27, 2014

Love this hotel because i know the employees really well, and they always give their best. Some have to be encouraged to give their best, but in the end it is all good. What i have noticed this year is the quality of the guests has gone down. There were groups of quebec résidents, and frankly a rougher kind of... More

Was this review helpful? Yes 2
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Dear guest, we let know our staff your comments about your service satisfaction and we thank you for your preference, I´m at our service for the next time you decide to visit us in Acapulco. Thank you again. More

Goshen, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 31, 2014

This place is next to the beach. It has a few swimming pools. My room has a full size refridgerator, microwave, plates and cups. The staff is friendly. Its close to the mall. Its great. It has free wifi and a Beach view balcony.

Was this review helpful? Yes 3
Emporio A, General Manager at Emporio Acapulco Hotel, responded to this review

We welcome your comments; we do our best to ensure that all our guests enjoy their stay and rest, we hope on your next visit to this beautiful Port. More

Guelph, Canada
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 30, 2014

my grandparents have stayed at this resort for years, so a few of us from the family tried it with them, however with new management they will not return. "Almost all inclusive means you pay for almost everything." Pools were great with a waterslide for kids, playa pireuta "kids club" is 90 peso's for the day as well as food... More

Was this review helpful? Yes 1
Emporio A, General Manager at Emporio Acapulco Hotel, responded to this review

Thank you for your comments and we will work to provide you quality services, also we inform you, that as we are a semi all inclusive hotel there are some amenities not included in the package you bought. we hope to have the opportunity to welcome you again in the near future. More

Hamilton, Canada
1 review
5 of 5 stars Reviewed January 26, 2014

Truthfully a great experience. If i were to ask for anything it would be that they should include some nightlife to make it over the top 5 star hotel quality other than that this was EXCELLENT. People were always helping, super kind and very approachable. The facility was over the top, relaxing and nice. Of the 3 times i have... More

Was this review helpful? Yes
Emporio A, General Manager at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More

Thunder Bay
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2014

I returned to the Emporio, had previously posted pictures of heavy mildew build up on the shower curtains. This time, the room and curtains were perfectly clean! I really like the staff there, and in particular "Jose Luis" at reception - he will do whatever he can to make my stay better. This hotel will be perfect for you if... More

Was this review helpful? Yes 3
Emporio A, General Manager at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 3, 2014

Great location downtown, excellent accessibility, good value for money. Stayed there with family & friends Christmas to New Years 2013. Hotel is a favourite with the locals and thus heavily catered to them, food, etc. We went here on an Almost All-inclusive package.Due to confusion between the tour company and the hotel had to fight for a few things, but... More

Was this review helpful? Yes 2
Emporio A, General Manager at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay, we offer you a sincere apology for the inconveniences, we will work to guarantee quality services, and due our hotel is not “a full all inclusive” you not find some amenities like you mentioned. Hope to have the opportunity to welcome you again in your home in the near future. More

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Additional Information about Emporio Acapulco Hotel

Address: Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Acapulco
#11 Family Hotel in Acapulco
#14 Best Value Hotel in Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Emporio Acapulco Hotel 3.5*
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Also Known As:
Emporio Hotel Acapulco
Acapulco Emporio Hotel
Emporio Acapulco
Hotel Emporio Acapulco

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