I stayed at this hotel in March 2009 I was unimpressed with the staff they were rude, my friend had money stolen from her safe and the help was less than helpful in making it right, it took my firend about 12 attempts and wasting countless hours of our vacation standing at the front desk trying to get the situation... more

The hotel is very clean, the personnel are well trained. We generally see most of the same staff people there year after year. plu many of the same people that go there the sam time we do. Rooms are nice with a great view. Shops amd restaurants are nearby and handy. No fear to walk the sidewalks at night. more

Myself and a long time friend came for 10 days, it was absolutely wonderful! The hotel was clean, very nice, service was great. The restaurants all had very good food, people were very friendly. The hotel is very centrally located, easy walking distance to shopping, eating, nightlife, whatever you are looking for. On the beach we met 2 extra-ordinary people.....Jimmy,... more

I stay there from the 13th through the 16th didn't like the service. I had problems with the air-conditioning and call the front desk several times and they said that they were going to send some up to fix it and they never did. The problem was the fan was making noise and I at night it was a little... more

My husband and I have stayed at the Emporio since they bought it from Plaza Las Glorias, before that it was the Hyatt. We've been going to the same Hotel for 30 years now and wouldn't stay anywhere else. The staff are all great, many of them we have know for years. If there are any problems they are addressed... more

The general manager was excellent to deal with as the staff was also throughout the whole compound. However, we were tired of the dinner buffet after the 3rd day and only out of 2 weeks ate it about 7 times. It seemed to be bland and a lot of the same foods coniuously. Breakfast buffet was fine and they have... more

Two friends and I stayed at the Emporio Acapulco Hotel for one week in Jan. 2009. I had read the bad reviews about slow check-in, etc., but we were pleasantly surprised when this didn't happen. We go to Mexico each year and we are accustomed to Mexican time frames, attitudes, etc. However, we have never before been treated with such... more

Our 3rd. visit to this hotel. Avery nice hotel for both adults and children. Two(2) adult pools and one large children`s pool that circles most of the property,complete with a large slide.Children and adults enjoy the beautiful gardens and the exotic birds. It is a fairly quiet hotelcompared to some of the noisy ones on the beach.This one has a... more

Stayed there for 2 nights 25 & 26 Dec08 in a "privilege ocean view room". The hotel is located in the center of the strip (Miguel Aleman) and that's it's main advantage. Moreover our room's view was fantastic and it was spacious with two king size beds (though we used the one of them of course). End of the good... more