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The Fairmont Pierre Marques

Playa Revolcadero s/n | P.O. Box 474, Acapulco 39890, Mexico
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1 room 1 guest
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416 Reviews from our TripAdvisor Community

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Traveler rating
    174
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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All months
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had the most incredible weekend at the Pierre Marques. All we needed was to relax and we truly relaxed. The hotel has the most amazing staff who were always ready to help us, whether it was during breakfast, whilst we lay by the pool, catching a taxi or getting a restaurant recommendation in Acapulco. The breakfast is absolutely wonderful.... More 

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Cancun
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

1. A/C in room never worked properly after attempts to fix. 2. Dog left in room next door, woke us up,started Barking at everything at 8am Saturday morning, Nice yea? Where am I? In the Ghetto? 3. River came out into the Ocean smelling like Sewage, water Dark Brown, no warning, no instructions from hotel, they said it was safe,... More 

Was this review helpful? Yes 3
Beijing, Beijing, China
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 3 days here and I was quite happy with the location and the quality of the food and service. The rooms and overall building quality left a little to be desired. The location near the beach is great and the quality of the beach is nice but it is far from downtown and any restaurants, bars, activities, etc..... More 

Was this review helpful? Yes
Catherine B, General Manager at The Fairmont Pierre Marques, responded to this review

Patrick J, I really appreciate your kind and constructive review. Such comments are sincerely providing us with great feedback for our team. Is always a pleasure to hear from our guests. I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Catherine Becker General Manager More 

Mexico City, Mexico
1 review
3 of 5 stars Reviewed 2 weeks ago

We usually visited this hotel once a year. This time it was a very disappointing experience. First they gave us a room in which the A/C didn´t work. When we asked for another room David, from the front desk didn´t believed me so I had to speak with the manager. The manager was kind enough to move us to another... More 

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Catherine B, General Manager at The Fairmont Pierre Marques, responded to this review

Dear Paulina M, Please receive our sincerest apologies for the inconveniences you mention to have had to deal during your stay at our Hotel. We truly regret the fact that your expectations were not met. Rest assured that your feedback is being taken with extreme seriousness and timeliness and that it will be taken into consideration in our decision making... More 

Mexico City, Mexico
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel an excellent location, nice rooms, pools and beach. Food is also above average, but the service can improve much more, more if it has the Fairmont label. It has good fares, but don´t expect the quality service from other Fairmont hotels. Good for two or three nights, weekend getaway. The only thing we were not satisfied is the... More 

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Catherine B, General Manager at The Fairmont Pierre Marques, responded to this review

Dear PEsteban1976, Thank you for letting me know about your recent experience at The Fairmont Pierre Marques. I really appreciate your kind and constructive review. Such comments are sincerely providing us with great feedback for our team. I would definitely follow-up. You can be sure that your feedback is taken seriously and that it will of course help us prevent... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I have loved this hotel forever! The renovated rooms are very comfortable. The beachfront is great and always clean. Tabachin restaurant is one of the best in Acapulco, Chef Rodrigo Montoya and all the staff will make whatever it takes to make you feel special. Mr. Ricardo Mondragon from the front desk will always greet you with a big smile,... More 

Was this review helpful? Yes
Catherine B, General Manager at The Fairmont Pierre Marques, responded to this review

Vivian O, thank you so much for your kind words about our property! Wow! What a treat to read! Is always a pleasure to hear from our guests. I hope you keep us in mind the next time you travel to Acapulco Sincerely, Catherine Becker General Manager More 

Princeton, New Jersey
Level Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

You've come to expect more from a Fairmont - Very old construction, THIN walls, rooms renovated ok but decor might be tacky - Doors allow more noise to come in and ACs don't work properly - We paid about $90 per night and at that rate you can stay at a better place - The Villas seem nice but I'm... More 

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Mexico City, Mexico
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has the foundation to be a great hotel, and I was surprised to find it a little outdated. We were upgraded to a bungalow when we arrived which was very nice, but when we entered the room I felt like I was transported back to the 80's. But the service in the room was very good with fresh,... More 

Was this review helpful? Yes
Catherine B, General Manager at The Fairmont Pierre Marques, responded to this review

Heidi M, I really appreciate your kind and constructive review. Such comments are sincerely providing us with great feedback for our team. I would definitely follow-up. Is always a pleasure to hear from our guests. I hope you keep us in mind the next time you travel to Acapulco Sincerely, Catherine Becker General Manager More 

Hanoi, Vietnam
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 17, 2015

This was one of the best hotels i have stayed at. Every member of the staff was very courteous including the manager. They went above and beyond to make my stay very pleasant and comfortable. I felt very much at home. The location of the hotel is excellent and security all around. Very quite and relaxing away from the noise... More 

Was this review helpful? Yes
Catherine B, General Manager at The Fairmont Pierre Marques, responded to this review

Alice M, thank you so much for your kind words about our property! Wow! What a treat to read! Is always a pleasure to hear from our guests. I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Catherine Becker General Manager More 

Washington DC, District of Columbia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 12, 2015

My wife and I visited this hotel around the 4th of July weekend. Crime has skyrocketed in Guerrero State (where Acapulco is located), so there are deals to be had. The hotel probably saw its hey-day about 15 years ago and felt a bit run down as many others have noted on this page. We had an ocean view deluxe... More 

Was this review helpful? Yes
Catherine B, General Manager at The Fairmont Pierre Marques, responded to this review

Craig S, I really appreciate your kind and constructive review. Such comments are sincerely providing us with great feedback for our team. We truly regret the fact that your expectations were not met. Rest assured that your feedback is being taken with extreme seriousness and timeliness and that it will be taken into consideration in our decision making process. I... More 

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