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Pierre Mundo Imperial

Hotel website
Av. Las Palmas s/n | Col Granjas del Marques, Acapulco 39890, Mexico
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1 room 1 adult
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Pierre Mundo Imperial
Pierre Mundo Imperial
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461 Reviews from our TripAdvisor Community

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1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

Living in Mexico City, we more or less regularly travel to Acapulco for a short vacation We stayed one week from Sunday afternoon to Saturday morning in January 2016. In the week, the hotel was quite empty and only filled on both weekends. It was the first time we came to this hotel, but believe we will not return or... More 

Helpful?
Thank Malte S
PierreMundoImperial, General Manager at Pierre Mundo Imperial, responded to this review

Dear Malte S, I would like to thank you for having taken the time to share your feedback about your latest experience at Pierre Mundo Imperial. Please rest assured that we have shared your comments about the Federal Beach Area to the local authorities hoping to see an improvement in the near future. We are permanently in contact with the... More 

Los Angeles, California
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Perhaps in the '80s and '90s the former Pierre Marquez was "the" place to "see and be seen" among the resorts on the road south of Acapulco Bay. Today it's a beautifully laid out, but no-frills, beach resort lacking floral arrangements in the lobby, with hallways and stairwells that could use paint, and guest rooms that are large, but plain.... More 

Helpful?
Thank Sharon B
PierreMundoImperial, General Manager at Pierre Mundo Imperial, responded to this review

Thank you Sharon B for your review and your kind words about our property. It’s always a pleasure to hear from you. Rest assured that your feedback is being taken with extreme seriousness and timeliness and that it will be taken into consideration in our decision making process. We are in a process of change, and we hope to have... More 

Ottawa, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

I know this place used to be great back in the day, but when we went a couple of weeks ago, it was pretty disappointing. We arrived at the hotel after 4, and were told our rooms were not ready, but that one would be ready in 30 minutes (and the other one would take longer-time unknown). After inquiring with... More 

Helpful?
Thank ZachAMB
PierreMundoImperial, General Manager at Pierre Mundo Imperial, responded to this review

Dear ZachAMB, Please receive our sincerest apologies for the inconveniences you mention to have had to deal during your stay at our Hotel. We truly regret the fact that your expectations were not met. Our guest’s comments are the most powerful tool we have to identify our areas of opportunity and therefore they are always very much appreciated and taken... More 

mexico
Level Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First we arrived and since our room wasn't ready they offered us an upgrade to a terrace with sea view room, which I found to be great service from the reception. The amenities look beautiful, from the pool to the restaurant, all in great shape, sadly when we arrived at the room we found what other people complain about in... More 

Helpful?
Thank Dan B
PierreMundoImperial, General Manager at Pierre Mundo Imperial, responded to this review

Dear Dan B, I appreciate the time you spent sharing your comments about your stay at Pierre Mundo Imperial. We truly regret the fact that your expectations were not met. Rest assured that your feedback is being taken with extreme seriousness and timeliness and that it will be taken into consideration in our decision making process I hope you can... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 27, 2015

I stayed there for 3 nights. Hotel staff was great. Made a tee time for turtle dunes and paid full price (almost 135.00 US dollars) which I didn't mind at all. Get to first green and it had just been punched for arification a week before. Asked someone I saw on second hole and they had no clue. Went back... More 

Helpful?
2 Thank 338mauro
PierreMundoImperial, Managing Director at Pierre Mundo Imperial, responded to this review

Dear 338mauro, I appreciate the time you spent sharing your comments about your stay at Pierre Mundo Imperial, I would definitely follow-up, your experience is certainly not typical of the high level of service we strive to provide our guests each and every day. You can be sure that your feedback is taken seriously and that it will of course... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 24, 2015

I really like travelling to Mexico, and after seen many reviews, I decide for Acapulco and The Fairmont Pierre Marques. Acapulco is a wonderful place and you hear a lot of rumors about how dangerous is. But that's not true. Is a great place. In other hand you have the Fairmont Pierre Marques. We stay for a week and we... More 

Helpful?
2 Thank Michael W
Mexico City, Mexico
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 14, 2015

My husband and I stayed in this hotel on Punta Diamante for four nights. It has three lovely swimming pools, 2 were very quiet, perfect for reading a book and great for doing laps in. The third is the pool with the waterfall and the children love this one. There are three restaurants on site and when staying in either... More 

Helpful?
Thank Sherry F
Fairmont Pierre M, Director of Operations at Pierre Mundo Imperial, responded to this review

Sherry F, I really appreciate your kind and constructive review. Such comments are sincerely providing us with great feedback for our team, thank you so much for your kind words. Is always a pleasure to hear from our guests. I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Pawel Kowalewski Director of Operations More 

Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 23, 2015 via mobile

We had the most incredible weekend at the Pierre Marques. All we needed was to relax and we truly relaxed. The hotel has the most amazing staff who were always ready to help us, whether it was during breakfast, whilst we lay by the pool, catching a taxi or getting a restaurant recommendation in Acapulco. The breakfast is absolutely wonderful.... More 

Helpful?
Thank Lungi89
Catherine B, General Manager at Pierre Mundo Imperial, responded to this review

Thank you Lungi89 for your review! We are so glad that you have enjoyed your stay. It is indeed a great place to relax! I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Catherine Becker General Manager More 

Cancun
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 18, 2015

1. A/C in room never worked properly after attempts to fix. 2. Dog left in room next door, woke us up,started Barking at everything at 8am Saturday morning, Nice yea? Where am I? In the Ghetto? 3. River came out into the Ocean smelling like Sewage, water Dark Brown, no warning, no instructions from hotel, they said it was safe,... More 

Helpful?
5 Thank Wellness111
Catherine B, General Manager at Pierre Mundo Imperial, responded to this review

Dear Wellness111, I really appreciate your kind and constructive review. Such comments are sincerely providing us with great feedback for our team. Mr. Pawel Kowalewski has shared the additional comments about your stay and we are definitely following up. I hope you can give us another chance and come back any time soon. Sincerely, Catherine Becker General Manager More 

Beijing, Beijing, China
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 15, 2015

We spent 3 days here and I was quite happy with the location and the quality of the food and service. The rooms and overall building quality left a little to be desired. The location near the beach is great and the quality of the beach is nice but it is far from downtown and any restaurants, bars, activities, etc..... More 

Helpful?
Thank Patrick J
Catherine B, General Manager at Pierre Mundo Imperial, responded to this review

Patrick J, I really appreciate your kind and constructive review. Such comments are sincerely providing us with great feedback for our team. Is always a pleasure to hear from our guests. I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Catherine Becker General Manager More 

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