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The Fairmont Acapulco Princess

Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
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The Fairmont Acapulco Princess
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The Fairmont Acapulco Princess
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1,049 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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San Antonio, Texas
1 review
2 of 5 stars Reviewed yesterday NEW credit card Amex Card Member Review

It took us over an hour to check in; there just is not enough staff the rooms need updating; our room was not that of a Fairmont they did not have wi-fi; seems it goes down for days per the staff very disappointing overall

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Mexico City, Distrito Federal, Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Beautiful Hotel with a good service and nice rooms and facilities. Hopefully they upgrade their technology. Suposedely their is wifi available at the room but never could find any signal. Air conditioning and TV are obsolete.

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Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Roberto M: Thank you for taking the time to share with us your feedback on your recent stay at Fairmont Acapulco Prrincess. We understand that we did not exceed your expectations with our internet access, we have a remodeled tower - Perla tower, which have wifi access, probably next time you decide to visit us you will compare and... More 

Round Rock
1 review
5 of 5 stars Reviewed 3 days ago NEW

Family vacation at this classic hotel. Beautiful is the word that better describes this place. Very good service, awesome maintenance (hotel was built 40 years ago, and keeps its beauty, Dinner options can be improved.

Review collected in partnership with Fairmont Hotels & Resorts

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Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Lisdar: Thank you very much for taking the time to share such an amazing feedback of your recent experience at Fairmont Acapulco Princess. I’m delighted to hear your possitive comments. It was a pleasure hosting you and I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Thomas Becker Managing Director More 

Wales
Level Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What can I say about this hotel Restaurants and Swimming pools abound,fab service,food,bedrooms placed right on the beach golf courses a plenty went horsing riding straight off the beach there was a computer convention on in hotel so they had party in the grounds complete with chuck wagons full of food sneaked in what a party Thanks Fairmont

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Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Guest: Thank you very much for taking the time to share such an amazing feedback of your recent experience at Fairmont Acapulco Princess. I’m delighted to hear your possitive comments. It was a pleasure hosting you and I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Thomas Becker Managing Director More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Old property except the pearl tower. Needs a lot of maintance in public areas and old towers. The beach needs to be more secured as vendors access the private areas. The beach needs a good clean. Great for pets!!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear A2238GCjavierg: Thank you very much for taking the time to share such an amazing feedback of your recent experience at Fairmont Acapulco Princess. I’m delighted to hear your constructive review. It was a pleasure hosting you and I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Thomas Becker Managing Director More 

VA
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've stayed in a number of hotels in Acapulco and this place by far is the best. You are instantly greated by a very beautiful lobby, and the staff is very friendly. Vallet parking is available but not required. The hotel is great for both families and couples, and is located directly on the beach. By being on the beach... More 

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Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear ChuckEVa: Thank you very much for taking the time to share such an amazing feedback of your recent experience at Fairmont Acapulco Princess. I’m delighted to hear your possitive comments. It was a pleasure hosting you and I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Thomas Becker Managing Director More 

Worcester, Massachusetts
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Though it was many years ago, our trip to Acapulco at the Acapulco Princess was an experience to remember! Swim up bar, beautiful pools, easy access to the beach, barter shopping too. Food was great, an all inclusive vacation, made it paradise for warm weather, beach lovers that we are.

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Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear michebagsnmore: Thanks for taking the time to share your experience with us., please come back soon at your home in Acapulco! Cordially, Thomas Becker Managing Director More 

Paris, France
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I spent a couple of days at the Princess in Acapulco and it was quite disappointing. The first luxury hotel in Acapulco has definitely seen better days, it needs urgent remodeling and better management. Definitely not up to Fairmont standards. The Aztec pool, which used to be one of its main attractions is in terrible conditions, on the same situation... More 

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Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear josepB7825KI , We understand that we did not exceed your expectations during your recent stay with us. Such comments are sincerely providing us with great feedback for our team. We hope you can give us another chance and come back any time soon. Cordially, Thomas Becker Managing Director More 

Travelers are raving about these Acapulco hotels

Mexico
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am a president's club member so I was very happy that a business conference I had to attend was to be held at the Fairmont Acapulco Princess. The meeting was fine and the facilities even when not perfect, were adequate. However, the hotel was another story, the property is an iconic hotel in Acapulco where Howard Huges once lived.... More 

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Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear osepB7825KI: Thank you for taking the time to share with us your feedback on your recent stay with us We understand that we did not exceed your expectations and we are sorry to learn about this , but each one of your comments will be turned to all the involved people to continue working. We hope you can give... More 

Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

first of all, Very slow reception service. 2nd, they are so called "Pet friendly hotel" and charge you 1000 peso per night for a dog. on the reception when i checked in , they said there will be " welcome kit" which will bring dog treats. but when i got it. (and i had to ask for it because they... More 

Was this review helpful? Yes 1
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Jiwon C: Thank you for taking the time to share with us your feedback on your recent stay at Fairmont Acapulco Prrincess. We understand that we did not exceed your expectations , we are sorry to learn about these problems and we hope you can give us another chance and come back any time soon. Sincerely, Thomas Becker Managing... More 

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