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All 177 Acapulco hotels

The Fairmont Acapulco Princess

4.0 of 5 Hotel   |   Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
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The Fairmont Acapulco Princess
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62%
Ranked #16 of 177 hotels in Acapulco
A recent review
5 of 5 stars reviewed 2 weeks ago
Sergio D Newhall
  • Reviews (615)
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615 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Newhall
1 review
5 of 5 stars Reviewed 2 weeks ago

As soon as we arrived the staff was ready to assist us, everybody is respectful and make you feel as a special guest, the room was first class, super clean and comfortable, we stayed at the pyramid in an ocean view room, the hotel amenities and restaurants are super clean and updated! The beach is beautiful and the hotel's canopies... More

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

What a pleasure to read your review Sergio. I am ecstatic that you had such a great experience and I am especially pleased that you received such an amazing service. Acapulco is known for its friendliness and it is an honor to work with a team that cares about their guests the way the Fairmont staff does. I have already... More

Albany, Oregon
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our family has traveled extensively in Mexico over the past 30 years and we know what Mexican hospitality is like and this hotel definitely falls short. We started our stay by checking in at the President's Club desk since there was no one else to help with our check-in. The girl treated us with a hostile attitude and informed us... More

Was this review helpful? Yes 2
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

Dear John C, Thank you for taking the time to write us about your recent experience. Please accept our sincere apologies for the inconveniences you experienced. This is certainly not the experience we aim to provide our guests and I am truly sorry this happened to you. I have notified our facilities and front desk management team so that we... More

anywhere
Top Contributor
159 reviews 159 reviews
68 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed May 31, 2014

I am not a big fan of huge hotels and resorts. I was here for business for a few days. The Princess consists of 3 big Soviet style concrete mega building from I guess the 80’s. It probably once was one of the best hotels in Acapulco but that time has gone. Will I come back here? No. Nor will... More

Was this review helpful? Yes 2
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

Dear Jbmx, Thank you for taking the time to write us about your recent experience at The Fairmont Acapulco princess. Please accept our apologies for the inconveniences you experienced during your time spent with us. This is certainly not the fairmont experience we aim to provide our guests and I am truly sorry this happened to you. I have notified... More

Doral
1 review
3 of 5 stars Reviewed May 28, 2014

This used to be a great hotel and can easily become great again if they renovate it. It is in a great location and should become one of the best hotels in Acapulco once they renovate it and redecorate the rooms.

Review collected in partnership with Fairmont Hotels & Resorts

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Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

Dear Jose, Thank you for taking the time to write us about your recent experience at The Fairmont Acapulco Princess. After reading your comments I do understand your feeling as it is true that would be fantastic to renovate some areas of the hotel. I take this opportunity to recommend you to stay in the recently renovated Pearl Tower. After... More

Mexico City, Mexico
1 review
1 of 5 stars Reviewed May 27, 2014

I would not recommend this hotel. The service was horrible and the food was not edible. There are plenty of other hotels to choose from in Acapulco. You will be charged extra for every little thing. Oh, and dont plan to bring your dog even though it says it is pet friendly - they will charge you 800 pesos (over... More

Was this review helpful? Yes 1
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

Dear Jen Thank you very much for your feedback and taking the time to post your comments. We do take all feedback seriously and I appreciate all the information you have submitted. I really regret we didn't meet your expectations.I would really like you to contact me personally at 744 469 1019 or email me at aca.guestservices@fairmont.com to discuss your... More

Mcallen, United States
2 reviews
5 of 5 stars Reviewed May 23, 2014

I have traveled over 120 countries and this hotel is a jewel, one of the best in the world, the architecture is espectacular, rooms are spacious and very well decorated, excellent service and great food, you have it all here and don't need to leave the hotel, provably why Howard Hughes leaved here until he died, he had the money... More

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

Dear Carlos, Thank you for taking the time to share with us your kind words about your recent experience at the Fairmont Acapulco Princess. I am delighted to hear that you enjoyed your stay with us, and I have already shared your comments with the entire team as a reminder of what we do best. Please contact me at aca.guestservices@fairmont.com... More

Little Rock
1 review
5 of 5 stars Reviewed May 23, 2014

Great place for a family vacation & the best place in Acapulco. If you need to rest & want to enjoy your family - stay at the Acapulco Princess. Be sure & get the plan with the breakfast buffet included.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

What a pleasure to read your review Jay! I am thrilled that you and your family enjoyed your vacation at the Fairmont Acapulco Princess. I have already shared your comments with my team as a reminder of what we do best. Please do not hesitate to write me at aca.guestservices@fairmont.com when you plan to return. Again, thank you for your... More

Mexico City, Mexico
2 reviews
3 of 5 stars Reviewed May 19, 2014

We paid for a room in the renewed area of the hotel, the room was nice and almost clean (we had a cockroach in the room) That said the rest of the hotel is a complete chaos. It took me 45 minutes for check in, even when I'm part of their Presidents club. I drove my car and everytime I... More

Was this review helpful? Yes
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

Dear Yayalolo, Thank you for taking the time to write a review, we sincerely appreciate it. I am very sorry to hear that due to high occupany your arrival and valet parking experience were challenging and I’ve addressed the issues with our staff. I really appreciate your feedback and support to improve, we have built our hotels reputation by paying... More

Mexico City, Mexico
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 11, 2014

This is a great hotel with very good service and lots of amenities. It needs urgent remodelation. I'd be willing to pay more if they had better floors, rooms, TV sets and a general update. Even the pool tiles are old and our feet got scrapings. Even from outside you can look at the buildings deterioration. You can get better... More

Was this review helpful? Yes 1
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

Dear Eduardo, I am thrilled that you and your family enjoyed your vacation at the Fairmont Acapulco Princess. Thank you very much for your feedback and taking the time to post your comments, we do take all feedback seriously and I appreciate all the information you have submitted. I’ll be sure to share your comments with our team as we... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2014

We went to Acapulco last March and stayed at the Princess, the hotel is beautiful, the instalations, the food, but specially the service were out of this world! Our room was in La perla tower, the room was beautiful, clean, big and with an amazing view. The people who was helping us with our reservation was very nice and kind.... More

Was this review helpful? Yes 1
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

What a pleasure to read your review Andrea! I am thrilled that you and your family enjoyed your vacation at the Fairmont Acapulco Princess. I have already shared your comments with my team as a reminder of what we do best! Please do not hesitate to write me at aca.guestservices@fairmont.com when you plan to return. Again, thank you for your... More

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Additional Information about The Fairmont Acapulco Princess

Address: Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Acapulco Princess 4*
Reservation Options:
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Also Known As:
The Fairmont Acapulco Princess Hotel Acapulco
Fairmont Acapulco Princess
Acapulco Princess Hotel
Acapulco Fairmont

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Acapulco #6 Spa Hotel in Acapulco #10 On the Beach Hotel in Acapulco
Hotel Class
Official Description (provided by the hotel)
Recognized as one of the top 500 hotels in the world and top 25 resorts in Latin America by Travel & Leisure, The Fairmont Acapulco Princess is located over the Pacific Coast on the Revolcadero Beach, 20 minutes from the bustle of downtown and a few minutes from the airport at the Acapulco Diamante Area. The exclusive complex of 480 acres offers to its guests a spectacular scenario that will enhance all the senses while you admire the magnificent 15-story Aztec pyramid-shaped building surrounded of beautiful and lush gardens containing over 750 plant species and home to a colorful assortment of swans, flamingos and tropical birds. Hear the cascades of its 5 sparkling pools and saltwater lagoon. Taste the exquisite Chef creations at any of its 5 Restaurants. Breath the most relaxing fragrances at the Signature Willow Stream Spa and feel the breeze of ocean at the new Turtle Dunes Golf Course.For the guest looking for a luxury experience in Acapuclo, Pearl offers exquisite accommodations and the finest services and amenities, which include: an iPod clock, 37-inch flat screen, in-room safety deposit box and more! A place where contemporary design becomes one with Fairmont's standard of sophisticated luxury – a memorable experience for you, your family and friends.Turtle Dunes: Our Country ClubIf you enjoy participating in sports with style, we invite you to learn more about the brand new Turtle Dunes Country Club, the centerpiece within the Princess complex, for whole-hearted golfers seeking a premium golf experience in Mexico. Learn to play like a pro from childs to adults! Turtle Dunes Country Club has partnered with Ochoa Golf Academy by Rafael Alarcon, to establish Lorena Ochoa's flagship teaching academy, providing members and guests with a state-of-the-art practice and learning center. ... more   less 
Number of rooms
1017

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