We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Fairmont Acapulco Princess

Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
The Fairmont Acapulco Princess
Professional photos View all
Browse nearby
The Fairmont Acapulco Princess
Add Photo Write a Review

1,002 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    353
    264
    183
    105
    97
See reviews for
406
205
15
134
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1002)
  • Mar-May only
    (352)
  • Jun-Aug only
    (200)
  • Sep-Nov only
    (178)
  • Dec-Feb only
    (272)
All months
Mexico
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

I am a president's club member so I was very happy that a business conference I had to attend was to be held at the Fairmont Acapulco Princess. The meeting was fine and the facilities even when not perfect, were adequate. However, the hotel was another story, the property is an iconic hotel in Acapulco where Howard Huges once lived.... More 

Was this review helpful? Yes
Mexico City, Mexico
1 review
2 of 5 stars Reviewed 6 days ago NEW

first of all, Very slow reception service. 2nd, they are so called "Pet friendly hotel" and charge you 1000 peso per night for a dog. on the reception when i checked in , they said there will be " welcome kit" which will bring dog treats. but when i got it. (and i had to ask for it because they... More 

Was this review helpful? Yes 1
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Jiwon C: Thank you for taking the time to share with us your feedback on your recent stay at Fairmont Acapulco Prrincess. We understand that we did not exceed your expectations , we are sorry to learn about these problems and we hope you can give us another chance and come back any time soon. Sincerely, Thomas Becker Managing... More 

Travelers are raving about these Acapulco hotels

Antigua, Guatemala
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We had the highest expectations. As far as the check in was concerned I observed that it was terribly organized. We were asked to stand in one line and then switched and when I reached the attendant was rude because I was not a member of a certain club. At the end someone nice took care of us but it... More 

Was this review helpful? Yes
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Martha T: We understand that we did not exceed your expectations. We are sorry to learn about this problem and we hope you can give us another chance and come back any time soon. Sincerely, Thomas Becker Managing Director More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Our overall experience was great. We visited with another family, 12 in all. The kids loved the pool and beach which were lovely and well kept. The restaurants on property were great. The view from out room was amazing and overall the staff was good. The location was perfect, easy to find and very safe. I ran off property every... More 

Was this review helpful? Yes
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear HFrazier26: Thank you very much for taking the time to share such an amazing feedback of your recent experience at Fairmont Acapulco Princess. I’m delighted to hear you had a pleasant stay, this positive comments makes us very happy. It was a pleasure hosting you and I hope you keep us in mind the next time you travel to... More 

Mexico City, Mexico
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 20, 2015

we were 4 motorcycle riders who went to an event and had dinner in the Princess, we all 4 got sick with the dinner, and others several got sick too. Room is old (tower2), but very functional, attention is great, pool looks old and some plastic chairs and other "forgotten" furniture in the top of it makes it look a... More 

Was this review helpful? Yes 2
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear jdelmoral_mx: We are sorry to learn about this problem; you can be sure that your feedback is taken seriously and that it will of course help us prevent future defects in our services. We appreciate the time you spent sharing your comments and we hope you can give us another chance and come back any time soon. Sincerely, Thomas... More 

Edo Mex
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 8, 2015

Highly recommended. Stay at Pearl Tower since is newest, other two toward are old with many opportunities to improve the furniture and facilities. Internet service may be better. Signal is unstable. Good hotel for family purpose. Drinks are expensive, be careful.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Ricardo B, Thank you for letting me know about your recent experience with us, it’s always a pleasure to hear from you. I really appreciate your kind and constructive review, such comments are sincerely providing us with great feedback for our team. I would definitely follow-up. You can be sure that your feedback is taken seriously and that it... More 

Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2015

I recently stayed at the Fairmont Acapulco Princess and really enjoyed it. The Fairmont brand has kept the property, rooms, grounds and golf course in 5Star condition. The staff was freindly and helpful. You can stay at the property and sunbath at one of the pools or on the beach. If you are feeling adventuras you can take a beach... More 

Was this review helpful? Yes 1
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear DanAdams777t, thank you so much for your kind words about our property Fairmont Acapulco Pricess! Wow! What a treat to read! Is always a pleasure to hear from our guests. We are so glad that you have enjoyed your stay, our biggest reward is you feeling at home and turn your moments into memories. It was a pleasure hosting... More 

Mèxico
Reviewer
4 reviews 4 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed May 2, 2015 via mobile

I booked with one month of anticipation and when I arrived to the hotel they said they were sorry but they did not have rooms and they could give me a room in a two stars hotel. The manager and all personnel were very rude. I tried to get my money back but they refused to reimburse

Was this review helpful? Yes 8
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear I M, We are sorry to learn about this problem, , please receive our sincerest apologies for the inconveniences you mention to have had to deal during your stay at our Hotel. You can be sure that your feedback is taken seriously and that it will of course help us prevent future defects in our services. We appreciate the... More 

JACKSON, MS
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 26, 2015

I stayed for a weekend with my friends The lobby and the pool area are very nice. The food is good and the staff is great. The only thing I didn't like where the rooms, my room had a small roach in the sink. Also the rooms are very outdated, the hotel opened in 1971 and since 1971 they haven't... More 

Was this review helpful? Yes 1
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Davidlegarreta, Thank you for taking the time to share with us your feedback on your recent with us. I’m delighted to hear that you enjoyed your stay, and that your expectations were met with the food and service. Our guest’s comments are the most powerful tool we have to identify our areas of opportunity and therefore they are always... More 

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 25, 2015

Rooms have not been renovated since the 70s. No internet. No potable water in room (not even for purchase). It's the worst motel... Can't believe it's called a Fairmont. The room stinks of old humidity. This place should be gutted if not demolished. #branddilution #disgustinghotel

Was this review helpful? Yes 3
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear SabreSal, Thank you for letting me know about your recent experience at our property, Our guest’s comments are the most powerful tool we have to identify our areas of opportunity. We truly regret the fact that your expectations were not met. Rest assured that your feedback is being taken with extreme seriousness and timeliness and that it will be... More 

Questions? Get answers from hotel staff and past guests. Ask a question

511 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (488)
Viewed
Room/suite (63)
Viewed
Bathroom (23)
Viewed
View from room (49)
Viewed
Hotel & grounds (107)
Viewed
Pool/beach area (72)
Viewed
Dining (17)
Viewed
Family/play areas (9)
Viewed
Business center/function rooms (1)
Viewed
1:56
Videos (1)
Viewed
Other (146)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (2)
Viewed
View from room (1)
Viewed
Pool/beach area (4)
Viewed
Dining (1)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay