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The Fairmont Acapulco Princess

Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
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1 room 1 guest
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The Fairmont Acapulco Princess
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1,098 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is one of my favorites, and is located next to its sister property, the Pierre Marques (where I've also stayed.) Guests can use the facilites (pool, etc.) at both hotels, and it's a nice walk on the beach to get from one to the other. There are newer hotels and condominiums in the area, but there's a certain... More 

Was this review helpful? Yes
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Thomas90266 : We are so glad that you have enjoyed your stay. It is indeed a great place to relax! I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Thomas Becker Managing Director More 

Morelos, Mexico
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Princess, since I was a kid was the best hotel in Acapulco. Still is. It keeps somehow the luxury touch. Stay at Pearl tower, is worthed. Largue renovated rooms, large TV and great view from the 9th floor. Beach is invaded from salespeople. Again as always Acapulco. Yet Revolcadero is the best beach. Drinks at the beach from the hotel... More 

Was this review helpful? Yes 1
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear ChrisZYG21: Thank you very much for taking the time to share your feedback of your recent experience at The Fairmont Acapulco Princess. All your comments were reviewed and turned to the corresponding areas., also the positive comments makes us very happy. It was a pleasure hosting you and I hope you keep us in mind the next time you... More 

San Antonio, Texas
1 review
2 of 5 stars Reviewed 4 weeks ago credit card Amex Card Member Review

It took us over an hour to check in; there just is not enough staff the rooms need updating; our room was not that of a Fairmont they did not have wi-fi; seems it goes down for days per the staff very disappointing overall

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Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear marissa z: Thank you for taking the time to give us your comments of your recent stay with us. We understand that we did not exceed your expectations and we hope you can give us another chance and come back any time soon. Sincerely, Thomas Becker Managing Director More 

Travelers are raving about these Acapulco hotels

Mexico City, Distrito Federal, Mexico
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Beautiful Hotel with a good service and nice rooms and facilities. Hopefully they upgrade their technology. Suposedely their is wifi available at the room but never could find any signal. Air conditioning and TV are obsolete.

Was this review helpful? Yes 1
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Roberto M: Thank you for taking the time to share with us your feedback on your recent stay at Fairmont Acapulco Prrincess. We understand that we did not exceed your expectations with our internet access, we have a remodeled tower - Perla tower, which have wifi access, probably next time you decide to visit us you will compare and... More 

Round Rock
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Family vacation at this classic hotel. Beautiful is the word that better describes this place. Very good service, awesome maintenance (hotel was built 40 years ago, and keeps its beauty, Dinner options can be improved.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Lisdar: Thank you very much for taking the time to share such an amazing feedback of your recent experience at Fairmont Acapulco Princess. I’m delighted to hear your possitive comments. It was a pleasure hosting you and I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Thomas Becker Managing Director More 

Wales
Level Contributor
69 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed July 28, 2015

What can I say about this hotel Restaurants and Swimming pools abound,fab service,food,bedrooms placed right on the beach golf courses a plenty went horsing riding straight off the beach there was a computer convention on in hotel so they had party in the grounds complete with chuck wagons full of food sneaked in what a party Thanks Fairmont

Was this review helpful? Yes 1
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Guest: Thank you very much for taking the time to share such an amazing feedback of your recent experience at Fairmont Acapulco Princess. I’m delighted to hear your possitive comments. It was a pleasure hosting you and I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Thomas Becker Managing Director More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 12, 2015

Old property except the pearl tower. Needs a lot of maintance in public areas and old towers. The beach needs to be more secured as vendors access the private areas. The beach needs a good clean. Great for pets!!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear A2238GCjavierg: Thank you very much for taking the time to share such an amazing feedback of your recent experience at Fairmont Acapulco Princess. I’m delighted to hear your constructive review. It was a pleasure hosting you and I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Thomas Becker Managing Director More 

VA
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed July 12, 2015

I've stayed in a number of hotels in Acapulco and this place by far is the best. You are instantly greated by a very beautiful lobby, and the staff is very friendly. Vallet parking is available but not required. The hotel is great for both families and couples, and is located directly on the beach. By being on the beach... More 

Was this review helpful? Yes 1
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear ChuckEVa: Thank you very much for taking the time to share such an amazing feedback of your recent experience at Fairmont Acapulco Princess. I’m delighted to hear your possitive comments. It was a pleasure hosting you and I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Thomas Becker Managing Director More 

Worcester, Massachusetts
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 5, 2015

Though it was many years ago, our trip to Acapulco at the Acapulco Princess was an experience to remember! Swim up bar, beautiful pools, easy access to the beach, barter shopping too. Food was great, an all inclusive vacation, made it paradise for warm weather, beach lovers that we are.

Was this review helpful? Yes
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear michebagsnmore: Thanks for taking the time to share your experience with us., please come back soon at your home in Acapulco! Cordially, Thomas Becker Managing Director More 

Paris, France
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 5, 2015

I spent a couple of days at the Princess in Acapulco and it was quite disappointing. The first luxury hotel in Acapulco has definitely seen better days, it needs urgent remodeling and better management. Definitely not up to Fairmont standards. The Aztec pool, which used to be one of its main attractions is in terrible conditions, on the same situation... More 

Was this review helpful? Yes
Thomas B, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear josepB7825KI , We understand that we did not exceed your expectations during your recent stay with us. Such comments are sincerely providing us with great feedback for our team. We hope you can give us another chance and come back any time soon. Cordially, Thomas Becker Managing Director More 

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