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The Fairmont Acapulco Princess

Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
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The Fairmont Acapulco Princess
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The Fairmont Acapulco Princess
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850 reviews from our community

Traveler rating
    306
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    92
    80
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339
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108
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Minneapolis
Top Contributor
71 reviews 71 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here 3 nights for a business conference. Although Acapulco is not a favored Mexican destination anymore, I felt the hotel overall was beautifully landscaped, great service and the food was very good. The hotel is on the beach and my room 1123 was in the middle overlooking the ocean. The rooms are a little tired, but overall clean... More 

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Acapulco, Mexico
Contributor
20 reviews 20 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It is very amazing hotel, you can find anything you want, in general everything is very good , it is friendly, the only problem I found out was parking, do not option for parking yourself, it is expensive parking valet, 150 pesos daily and When valet bring your car it takes a long time to get it. Rooms have a... More 

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GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Gerardo G, Thank you for letting me know about your recent experience with us, we are so glad you enjoy your stay and our facilities, as rooms, pools and beach area. We truly appreciate the time you spent sharing your comment and You can be sure that your feedback is taken seriously and that it will of course help... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I had the pleasure of staying at the Fairmont Acapulco Princess for 5 nights last week. Everything was amazing from the food to the staff and public areas. Angel (the new employee F&B outside server) personalized our experience very much. We had several conversations with him and he always made sure to smile and say hello even if he wasn't... More 

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GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Wow Valerie Z! Thank you very much for taking the time to share such an amazing feedback of your recent experience at Fairmont Acapulco Princess. I’m delighted to hear that you had un unforgattable experience with us, our mission is to turn moments into memories and when we accomplsih it we feel so proud. It was a pleasure hosting you... More 

Puebla
1 review
3 of 5 stars Reviewed 3 days ago NEW

Friendly. Secure clean. Do not have option for parking. Expensive parking valet. The drivers search in your car for items to steal. The drinks by the pool extremely expensive. Nice beach. Great location near shooping center and restaurants.

Review collected in partnership with Fairmont Hotels & Resorts

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GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Arturo R, We are sorry to learn about this problem; you can be sure that your feedback is taken seriously and that it will of course help us prevent future defects in our services. We appreciate the time you spent sharing your comments and we hope you can give us another chance and come back any time soon. Sincerely,... More 

Herrin, Illinois
1 review
5 of 5 stars Reviewed 1 week ago NEW

We visited the hotel 3/7-3/14. The grounds were lovely and the beach area delightful! Our room was extremely nice and the staff were all very pleasant and helpful. We enjoyed a very relaxing and restful week and really did not want to leave! The Parks

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GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Thank you very much Sherrie P for taking the time to share such an amazing feedback of your recent experience at Fairmont Acapulco Princess; we work really hard to exceed all of our guests expectation and this positive comments makes us very happy; We are so glad that you have enjoyed your stay. It was a pleasure hosting you and... More 

Toronto
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This Hotel is hugely overpriced for a down on its heels Hotel that needs a big face lift. The location is terrific. The beach is wonderful. Unfortunately only one restaurant was open.The internet did not work in our room.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Eamon H, Thank you for taking the time to share with us your feedback on your recent stay at The Fairmont Acapulco Princess. We understand that we did not exceed your expectations, you can be sure that your feedback is taken seriously and that it will of course help us prevent future defects in our ´products and services. We... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Everything is old in this hotel, rooms are horrible, the TV may easily be from 1994; having a calm night is impossible, there's noise coming from the hallways all night long as if we were among college kids on spring break. Additionally, we asked for a king bed but got a double; there is no wi-fi in the room. There... More 

Was this review helpful? Yes 2
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Carmina M, We appreciate the time you spent sharing your comments, please receive our sincerest apologies for the inconveniences you mention to have had to deal during your stay at our Hotel. Our guest’s comments are the most powerful tool we have to identify our areas of opportunity and therefore they are always very much appreciated, taken extremely seriously... More 

Cuajimalpa De Morelos
1 review
3 of 5 stars Reviewed 3 weeks ago

The hotel is one of the best in Acapulco, but I paid for the greatest accommodation available on the online reservation system, and when I arrived to my suite, with big disappointment I discovered that it was facing to the golf course and not to the ocean. I was not warned by the hotel about it when I booked the... More 

Review collected in partnership with Fairmont Hotels & Resorts

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GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Alfredo German L, Thank you for taking the time to share with us your feedback on your recent stay with us and for consider us one of the Best hotels in Acapulco, we understand that we did not exceed your expectations and currently we are looking for the answer to this issue to be able to provide you the... More 

Ajijic, Mexico
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Many reports on here>>old, out-dated etc, maybe true of the older rooms, but who stays in them for long anyway. The views,atmosphere, food, service all round, 6 pools+swim up bar, private beach etc more than a million makes up for maybe a tile or paint brush here or there. Visit during Acapulco Abierto Telcel Tennis week & mingle with the... More 

Was this review helpful? Yes 2
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Wow! Thank you so much 00tennis for taking the time to share such an amazing feedback of your recent experience at The Fairmont Acapulco Princess. It is always a pleasure to hear from our guest, and when they share comments like yours, just make our day perfect! I hope you keep us in mind the next time you travel to... More 

Hamilton, Canada
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you've read some of my other reviews, you'll know I'm a big fan of Fairmont hotels and the excellent service that typify an experience. Our visit here reinforced those feelings. From the doorman to housekeeping, the concierge and restaurant staff, everyone was friendly and personable, helpful and gracious. The only problem? I didn't want to leave! Our rooms in... More 

Was this review helpful? Yes 3
GerenciaGeneralAca, Director General at The Fairmont Acapulco Princess, responded to this review

Thank you very much JWlovesluxury for taking the time to share such an amazing feedback of your recent experience at The Fairmont Acapulco Princess. Wow! What a treat to read! Is always a pleasure to hear from our guests. This positive comments makes us very happy. It’s always a pleasure to hear from you. Please come back any time you... More 

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