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The Fairmont Acapulco Princess

4.0 of 5 Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
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The Fairmont Acapulco Princess
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The Fairmont Acapulco Princess
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674 reviews from our community

Traveler rating
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    118
    77
    63
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256
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
38 reviews 38 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I loved my experience in this hotel. Staff adressed me by name, day after day! Am hard to please and I was very satisfied at all levels. The Concierge service was the highlight of this visit. A name to remember is MIRNA SAN MARRIN CANO, she is at the Concierge desk and really has lots of knowledge to provide you... More

Was this review helpful? Yes 4
New York City, New York
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I and my family stayed at the Princess Hotel, a favorite of our family for two decades although we had not returned there for 7 years. This time we were disapointed and probably we will not return. All employees were very friendly and showed the warm and affectionate character of the people from Acapulco, but quite visibly they have not... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Huge hotel, almost too big with long walking distance between your room and the pool, breakfast area or reception. Service is good, pool area nice and clean. Beach so so. Rooms are average, wifi average. Not very quiet as room doors slam when are closing....probably a good choice in Acapulco but not great.

Was this review helpful? Yes
Thomas B, Director General at The Fairmont Acapulco Princess, responded to this review

Dear Fred, Thank you very much for your feedback and taking the time to post your comments, we do take all feedback seriously and I appreciate all the information you have submitted, we are always looking to make improvements. Best regards Thomas Becker More

Philadelphia, Pennsylvania
Top Contributor
61 reviews 61 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 12, 2014

This hotel is very nice. Typically Mexican style. Only the rooms have AC. Common areas are hot and humid. The food was good, Service on par with the country and the rooms were comfortable. The beach area is very nice and but beware of the people on the beach that harass. I did buy nice jewelry from someone and it... More

Was this review helpful? Yes 1
Thomas B, Director General at The Fairmont Acapulco Princess, responded to this review

What a pleasure to read your review Kayakgirl! I am thrilled that you enjoyed your vacation at the Fairmont Acapulco Princess. We really appreciate you taking the time to post your comments at Trip Advisor and the glowing recommendations for other travelers. Again, thank you for your kind words, and we look forward to welcoming you back! Thomas Becker More

Mexico City, Mexico
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 10, 2014

This is not the first time that we spend a weekend at his beatiful hotel, the property is huge, well maintained and very pretty. The staff is very kind and polite, good service, great pools, delicious food, etc. I think that the rooms need a renovation (we stayed at the Pyramid Tower), the furniture looks kind of old fashion, but... More

Was this review helpful? Yes 1
Thomas B, Director General at The Fairmont Acapulco Princess, responded to this review

Dear Sara, I am thrilled that you and your family enjoyed your vacation at the Fairmont Acapulco Princess. Thank you very much for your feedback and taking the time to post your comments, we do take all feedback seriously and I appreciate all the information you have submitted. I’ll be sure to share your comments with our team as we... More

Mexico City, Mexico
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 7, 2014

Getting back to Acapulco at The Fairmont Acapulco Princess is such a joy. You know the feeling when you see the kids so happy, exhausted from the day's activity and requesting more days on the stay. The Fairmont is our place in Acapulco, beatufull and secluded, away from the crowded Acapulco Bay in the more open fast-growing Diamante área, with... More

Review collected in partnership with Fairmont Hotels & Resorts

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Thomas B, Director General at The Fairmont Acapulco Princess, responded to this review

What a pleasure to read your review Alberto! I am thrilled that you and your family enjoyed your vacation at the Fairmont Acapulco Princess. We really appreciate you taking the time to post your comments at Trip Advisor and the glowing recommendations for other travelers. Please do not hesitate to write me at aca.guestservices@fairmont.com when you plan to return. Again,... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 6, 2014

Excellent hotel with amazing features to enjoy ! We enjoyed the beach, the pools, the meeting spaces and the sunset views form our private balcony. An unforgettable experience the we would like to repeat.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Thomas B, Director General at The Fairmont Acapulco Princess, responded to this review

Dear German, I am thrilled that you enjoyed your time at the Fairmont Acapulco Princess. Thank you very much for your feedback and taking the time to share your wonderful experience with us and other travelers. We look forward to welcoming you back! Thomas Becker More

Mexico City, Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 3, 2014

I can't beleive this hotel charges an additional cost for using wifi and even for using the gym!! Hotels of this category around the world don't do this. The cost is not high (10 dlls per day for wifi and 7 dlls for the gym) but I still think it's an abuse. Beside that, the hotel is nice.

Was this review helpful? Yes 1
Thomas B, Director General at The Fairmont Acapulco Princess, responded to this review

Dear Suduque, Thank you very much for your feedback and taking the time to post your comments, we do take all feedback seriously and I appreciate all the information you have submitted, we are always looking to make improvements. We are glad you enjoyed the hotel during your business trip but I am sorry you to hear you did not... More

Katy, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 2, 2014

As you as you arrive into the open air lobby, you can sense the grand time you are about to have. Front desk staff was very helpful and throughout our stay was very accommodating with any of our questions or requests. The view of the beach from the lobby is nice, but even better from the room balcony. We had... More

Was this review helpful? Yes
Thomas B, Director General at The Fairmont Acapulco Princess, responded to this review

Good day, Thank you very much for your feedback and taking the time to post your comments on Trip Advisor. I am thrilled that you enjoyed your vacation at the Fairmont Acapulco Princess. Pearl building was a great choice and we are so glad to hear food and service was marvelous! Looking forward meeting you in 2015 Mextenis! Thomas Becker More

Edo Mex
1 review
5 of 5 stars Reviewed August 26, 2014

Great attention from staff, rooms very clean, great smell, green and pool areas beautiful. Food is decent, not great. You have to pay for the internet which is not cool but the hotel is so beautiful that it's fine.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

Dear Nejemye, I am thrilled that you enjoyed your vacation at the Fairmont Acapulco Princess. Thank you very much for your feedback and taking the time to post your comments, we do take all feedback seriously and I appreciate all the information you have submitted, we are always looking to make improvements. Best regards Thomas Becker More

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Additional Information about The Fairmont Acapulco Princess

Address: Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Acapulco Princess 4*
Number of rooms: 1017
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Also Known As:
The Fairmont Acapulco Princess Hotel Acapulco
Fairmont Acapulco Princess
Acapulco Princess Hotel
Acapulco Fairmont

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