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The Fairmont Acapulco Princess

Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
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Best prices for: 1 room 1 guest
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The Fairmont Acapulco Princess
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The Fairmont Acapulco Princess
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965 reviews from our community

Traveler rating
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    178
    97
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mexico City, Mexico
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

we were 4 motorcycle riders who went to an event and had dinner in the Princess, we all 4 got sick with the dinner, and others several got sick too. Room is old (tower2), but very functional, attention is great, pool looks old and some plastic chairs and other "forgotten" furniture in the top of it makes it look a... More 

Was this review helpful? Yes 1
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear jdelmoral_mx: We are sorry to learn about this problem; you can be sure that your feedback is taken seriously and that it will of course help us prevent future defects in our services. We appreciate the time you spent sharing your comments and we hope you can give us another chance and come back any time soon. Sincerely, Thomas... More 

Edo Mex
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Highly recommended. Stay at Pearl Tower since is newest, other two toward are old with many opportunities to improve the furniture and facilities. Internet service may be better. Signal is unstable. Good hotel for family purpose. Drinks are expensive, be careful.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Ricardo B, Thank you for letting me know about your recent experience with us, it’s always a pleasure to hear from you. I really appreciate your kind and constructive review, such comments are sincerely providing us with great feedback for our team. I would definitely follow-up. You can be sure that your feedback is taken seriously and that it... More 

Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Fairmont Acapulco Princess and really enjoyed it. The Fairmont brand has kept the property, rooms, grounds and golf course in 5Star condition. The staff was freindly and helpful. You can stay at the property and sunbath at one of the pools or on the beach. If you are feeling adventuras you can take a beach... More 

Was this review helpful? Yes 1
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear DanAdams777t, thank you so much for your kind words about our property Fairmont Acapulco Pricess! Wow! What a treat to read! Is always a pleasure to hear from our guests. We are so glad that you have enjoyed your stay, our biggest reward is you feeling at home and turn your moments into memories. It was a pleasure hosting... More 

Mèxico
Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I booked with one month of anticipation and when I arrived to the hotel they said they were sorry but they did not have rooms and they could give me a room in a two stars hotel. The manager and all personnel were very rude. I tried to get my money back but they refused to reimburse

Was this review helpful? Yes 5
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear I M, We are sorry to learn about this problem, , please receive our sincerest apologies for the inconveniences you mention to have had to deal during your stay at our Hotel. You can be sure that your feedback is taken seriously and that it will of course help us prevent future defects in our services. We appreciate the... More 

Travelers are raving about these Acapulco hotels

JACKSON, MS
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed for a weekend with my friends The lobby and the pool area are very nice. The food is good and the staff is great. The only thing I didn't like where the rooms, my room had a small roach in the sink. Also the rooms are very outdated, the hotel opened in 1971 and since 1971 they haven't... More 

Was this review helpful? Yes 1
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Davidlegarreta, Thank you for taking the time to share with us your feedback on your recent with us. I’m delighted to hear that you enjoyed your stay, and that your expectations were met with the food and service. Our guest’s comments are the most powerful tool we have to identify our areas of opportunity and therefore they are always... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Rooms have not been renovated since the 70s. No internet. No potable water in room (not even for purchase). It's the worst motel... Can't believe it's called a Fairmont. The room stinks of old humidity. This place should be gutted if not demolished. #branddilution #disgustinghotel

Was this review helpful? Yes 2
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear SabreSal, Thank you for letting me know about your recent experience at our property, Our guest’s comments are the most powerful tool we have to identify our areas of opportunity. We truly regret the fact that your expectations were not met. Rest assured that your feedback is being taken with extreme seriousness and timeliness and that it will be... More 

Bengaluru (Bangalore), India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel is in a big property and is nice. Checkin was quick. The thing is that in this modern day and age there should be complementary Wifi - it may be at a lower speed and paid higher speed but essentially there should be some Wifi access as a part of the room package. Also we need a Kettle and... More 

Was this review helpful? Yes 1
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Prasannasimha, Please receive our sincerest apologies for the inconveniences you mention to have had to deal during your stay at our Hotel. We truly regret the fact that your expectations were not met. Rest assured that your feedback is being taken with extreme seriousness and timeliness and that it will be taken into consideration in our decision making process....... More 

Mexico City, Mexico
1 review
4 of 5 stars Reviewed April 16, 2015

Make reservations on advance and choose océan view. Highly recomend La Tavola for dinner, excelent Food, service, view. Make reservation for the beach in advance, they must be reserved, seats, sun umbrellas, etc...

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Dansanpan, Thank you your review and your kind words about your stay at Fairmont Acapulco Princess. We are so glad that you have enjoyed your stay. It’s always a pleasure to hear from you. I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Thomas Becker Managing Director More 

Calgary
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2015

Great staff and amenities made the Fairmont a great place to stay for the whole family! Restaurants Chula Vista and Tavola had excellent food and service, also the buffett service was great. Special mention to the tennis pro from PBI Carlos Cordova, he provided great and fun instruction for all ages/levels!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Matias G, Thank you Neal for this incredible review about your recent experience at Fairmont Acapulco Princess ; It’s always a pleasure to hear from you and We are so glad that you have enjoyed your stay. I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Thomas Becker Managing Director More 

Minneapolis, MN
Contributor
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 8, 2015

We were in town for the Tianguis conference and stayed here for three nights. The overall property itself was beautiful and I wish we would have had time to enjoy the pool, spa or workout facilities as they looked inviting. Check in was pretty quick as we didn't arrive until 1:30 am and the front desk staff was very welcoming.... More 

Was this review helpful? Yes
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear aAmh1769, I would like to thank you for having taken the time to share your feedback about your latest experience with us, our guest’s comments are the most powerful tool we have to identify our areas of opportunity and therefore they are always very much appreciate, taken extremely seriously and that it will of course help us prevent future... More 

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