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All 176 Acapulco hotels

The Fairmont Acapulco Princess

4.0 of 5 Hotel   |   Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
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62%
Ranked #15 of 176 hotels in Acapulco
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601 people have reviewed this hotel

Traveler rating
    210
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226
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Arrived at the Acapulco Fairmont on July 12, check in was a breeze we booked 2 rooms 501 and 508 my room was 501 and I must say it was fabulous. The room was large and modern with a balcony that wrapped completely around the room. Blanca the maid did her job great she cleaned and organized everything up to... More

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Senior Contributor
25 reviews 25 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Over all it was a horrible experience, I will try to tell all of what happened to me on this trip. But first I would like to tell you all why I chose to stay here in the first place. One of my friends got married in Acapulco. And for the hotels they recommended us to stay here. Knowing that... More

Was this review helpful? Yes 1
USA/Switzerland
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We just spent three nights at the famous Fairmont Princess and had a great family vacation. Yes - it is dated and needs more maintenance, but we found the pricing fair. The grounds are still fantastic and the location too (away from the hustle and bustle of La Costera and close to the new La Isla mall) . We had... More

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Mexico City, Mexico
Top Contributor
134 reviews 134 reviews
27 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just stayed at the Acapulco Princess for a night while on business in Acapulco. The room in the new tower was very nice. Well done with all the amenities and right on the corner with a wonderful sea breeze. The hotel however does not compete with the newer luxury resorts in Acapulco. Food was just okay and the rest of... More

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New York City, New York
Top Contributor
51 reviews 51 reviews
50 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was a blast in its earlier years but that doesn't make it a bad place now. The accommodations are nice and the lobby and staff were equally as nice. All in all a great place to enjoy a relaxing vaca

Was this review helpful? Yes 1
Newhall
1 review
5 of 5 stars Reviewed June 24, 2014

As soon as we arrived the staff was ready to assist us, everybody is respectful and make you feel as a special guest, the room was first class, super clean and comfortable, we stayed at the pyramid in an ocean view room, the hotel amenities and restaurants are super clean and updated! The beach is beautiful and the hotel's canopies... More

Review collected in partnership with Fairmont Hotels & Resorts

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Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

What a pleasure to read your review Sergio. I am ecstatic that you had such a great experience and I am especially pleased that you received such an amazing service. Acapulco is known for its friendliness and it is an honor to work with a team that cares about their guests the way the Fairmont staff does. I have already... More

Albany, Oregon
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 15, 2014

Our family has traveled extensively in Mexico over the past 30 years and we know what Mexican hospitality is like and this hotel definitely falls short. We started our stay by checking in at the President's Club desk since there was no one else to help with our check-in. The girl treated us with a hostile attitude and informed us... More

Was this review helpful? Yes 3
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

Dear John C, Thank you for taking the time to write us about your recent experience. Please accept our sincere apologies for the inconveniences you experienced. This is certainly not the experience we aim to provide our guests and I am truly sorry this happened to you. I have notified our facilities and front desk management team so that we... More

anywhere
Top Contributor
164 reviews 164 reviews
68 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed May 31, 2014

I am not a big fan of huge hotels and resorts. I was here for business for a few days. The Princess consists of 3 big Soviet style concrete mega building from I guess the 80’s. It probably once was one of the best hotels in Acapulco but that time has gone. Will I come back here? No. Nor will... More

Was this review helpful? Yes 2
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

Dear Jbmx, Thank you for taking the time to write us about your recent experience at The Fairmont Acapulco princess. Please accept our apologies for the inconveniences you experienced during your time spent with us. This is certainly not the fairmont experience we aim to provide our guests and I am truly sorry this happened to you. I have notified... More

Doral
1 review
3 of 5 stars Reviewed May 28, 2014

This used to be a great hotel and can easily become great again if they renovate it. It is in a great location and should become one of the best hotels in Acapulco once they renovate it and redecorate the rooms.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

Dear Jose, Thank you for taking the time to write us about your recent experience at The Fairmont Acapulco Princess. After reading your comments I do understand your feeling as it is true that would be fantastic to renovate some areas of the hotel. I take this opportunity to recommend you to stay in the recently renovated Pearl Tower. After... More

Mexico City, Mexico
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 27, 2014

I would not recommend this hotel. The service was horrible and the food was not edible. There are plenty of other hotels to choose from in Acapulco. You will be charged extra for every little thing. Oh, and dont plan to bring your dog even though it says it is pet friendly - they will charge you 800 pesos (over... More

Was this review helpful? Yes 2
Thomas B, General Manager at The Fairmont Acapulco Princess, responded to this review

Dear Jen Thank you very much for your feedback and taking the time to post your comments. We do take all feedback seriously and I appreciate all the information you have submitted. I really regret we didn't meet your expectations.I would really like you to contact me personally at 744 469 1019 or email me at aca.guestservices@fairmont.com to discuss your... More

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Additional Information about The Fairmont Acapulco Princess

Address: Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Acapulco Princess 4*
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Also Known As:
The Fairmont Acapulco Princess Hotel Acapulco
Fairmont Acapulco Princess
Acapulco Princess Hotel
Acapulco Fairmont

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Acapulco #6 Spa Hotel in Acapulco #9 On the Beach Hotel in Acapulco
Hotel Class
Official Description (provided by the hotel)
Recognized as one of the top 500 hotels in the world and top 25 resorts in Latin America by Travel & Leisure, The Fairmont Acapulco Princess is located over the Pacific Coast on the Revolcadero Beach, 20 minutes from the bustle of downtown and a few minutes from the airport at the Acapulco Diamante Area. The exclusive complex of 480 acres offers to its guests a spectacular scenario that will enhance all the senses while you admire the magnificent 15-story Aztec pyramid-shaped building surrounded of beautiful and lush gardens containing over 750 plant species and home to a colorful assortment of swans, flamingos and tropical birds. Hear the cascades of its 5 sparkling pools and saltwater lagoon. Taste the exquisite Chef creations at any of its 5 Restaurants. Breath the most relaxing fragrances at the Signature Willow Stream Spa and feel the breeze of ocean at the new Turtle Dunes Golf Course.For the guest looking for a luxury experience in Acapuclo, Pearl offers exquisite accommodations and the finest services and amenities, which include: an iPod clock, 37-inch flat screen, in-room safety deposit box and more! A place where contemporary design becomes one with Fairmont's standard of sophisticated luxury – a memorable experience for you, your family and friends.Turtle Dunes: Our Country ClubIf you enjoy participating in sports with style, we invite you to learn more about the brand new Turtle Dunes Country Club, the centerpiece within the Princess complex, for whole-hearted golfers seeking a premium golf experience in Mexico. Learn to play like a pro from childs to adults! Turtle Dunes Country Club has partnered with Ochoa Golf Academy by Rafael Alarcon, to establish Lorena Ochoa's flagship teaching academy, providing members and guests with a state-of-the-art practice and learning center. ... more   less 
Number of rooms
1017

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