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The Fairmont Acapulco Princess

Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
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The Fairmont Acapulco Princess
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The Fairmont Acapulco Princess
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923 reviews from our community

Traveler rating
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372
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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JACKSON, MS
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed for a weekend with my friends The lobby and the pool area are very nice. The food is good and the staff is great. The only thing I didn't like where the rooms, my room had a small roach in the sink. Also the rooms are very outdated, the hotel opened in 1971 and since 1971 they haven't... More 

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Bengaluru (Bangalore), India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel is in a big property and is nice. Checkin was quick. The thing is that in this modern day and age there should be complementary Wifi - it may be at a lower speed and paid higher speed but essentially there should be some Wifi access as a part of the room package. Also we need a Kettle and... More 

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GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Prasannasimha, Please receive our sincerest apologies for the inconveniences you mention to have had to deal during your stay at our Hotel. We truly regret the fact that your expectations were not met. Rest assured that your feedback is being taken with extreme seriousness and timeliness and that it will be taken into consideration in our decision making process....... More 

Mexico City, Mexico
1 review
4 of 5 stars Reviewed 1 week ago

Make reservations on advance and choose océan view. Highly recomend La Tavola for dinner, excelent Food, service, view. Make reservation for the beach in advance, they must be reserved, seats, sun umbrellas, etc...

Review collected in partnership with Fairmont Hotels & Resorts

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GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Dansanpan, Thank you your review and your kind words about your stay at Fairmont Acapulco Princess. We are so glad that you have enjoyed your stay. It’s always a pleasure to hear from you. I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Thomas Becker Managing Director More 

Calgary
1 review
5 of 5 stars Reviewed 2 weeks ago

Great staff and amenities made the Fairmont a great place to stay for the whole family! Restaurants Chula Vista and Tavola had excellent food and service, also the buffett service was great. Special mention to the tennis pro from PBI Carlos Cordova, he provided great and fun instruction for all ages/levels!

Review collected in partnership with Fairmont Hotels & Resorts

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GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Matias G, Thank you Neal for this incredible review about your recent experience at Fairmont Acapulco Princess ; It’s always a pleasure to hear from you and We are so glad that you have enjoyed your stay. I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Thomas Becker Managing Director More 

Minneapolis, MN
Contributor
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were in town for the Tianguis conference and stayed here for three nights. The overall property itself was beautiful and I wish we would have had time to enjoy the pool, spa or workout facilities as they looked inviting. Check in was pretty quick as we didn't arrive until 1:30 am and the front desk staff was very welcoming.... More 

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GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear aAmh1769, I would like to thank you for having taken the time to share your feedback about your latest experience with us, our guest’s comments are the most powerful tool we have to identify our areas of opportunity and therefore they are always very much appreciate, taken extremely seriously and that it will of course help us prevent future... More 

Split
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

i was 8 days in Fairmont resort.that was amazing experince for me.all fascilites is perfect,welness,gym,nice and friendly staff.staff is always nice and smiling,wants to help you about everithing.only is internet bad on one side of hotel!!!!!!

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GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Gatuss, Thank you for taking the time to share with us your feedback on your recent stay at Fairmont Acapulco Princess. I’m delighted to hear that you enjoyed your vacations with us, it is always a pleasure to hear from our guest, and when they share comments like yours, just make our day perfect! It was a pleasure hosting... More 

Houston, Texas
Contributor
11 reviews 11 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Fairmont Princess Acapulco was a very nice experience overall. My partner & I of 6 yrs decided to celebrate our anniversary in Acapulco & through Expedia we found a great deal for 4 nights at the Fairmont. The rooms were very nice & updated, the view was spectacular. On the weekend there were loads of children but during the week... More 

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GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Wow Trey G! This is an incredible review! Thank you so much for sharing your stay at Fairmont Acapulco Princess, I’m delighted to hear that you had an unforgetable experience with us, this positive comments makes us very happy. It’s always a pleasure to hear from you. It was a pleasure hosting you and I hope you keep us in... More 

Miami, Florida
Top Contributor
61 reviews 61 reviews
37 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had the opportunity to visit this famous property while attending the Tianguis trade show. Room was good although it didn't have easily accessible power outlets near the desk to plug in my laptop. By far the worst experience was the Internet service which they charge on 2 different prices depending on the speed you want, well I tried booth... More 

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GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear DonquijoteII, Thank you for taking the time to share with us your feedback on your recent stay at our property. I am happy to know that you like our Restaurants Posadita and Chula Vista. We are sorry to learn about this problem and of course we understand that we did not exceed your expectations with internet speed and connectivity.... More 

Contributor
14 reviews 14 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is one of the biggest in Acapulco Diamante, I know is old but they still have a great service people is always smiling and they have an excellent service. I stayed here before in the Pearl Tower which has remodel rooms and it was great. This recent visit we stayed in one of the other rooms and they... More 

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GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear Tatiana, Thank you for letting me know about your recent experience at Fairmont Acapulco Princess, we are so happy yo know our colleagues' service was as our brand is known for, We truly regret the fact that your expectations were not met about the internet service. You can be sure that your feedback is taken seriously and that it... More 

Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

So it's been two days since my return to the states...and couldn't be any happier. Since this is a business trip and I work for the travel industry, I tend to critic everything. The grounds are beautiful very open and jungle feel, beach is amazing with tons of cabanas to choose from, swans in the pond and lots of roaches.... More 

Was this review helpful? Yes 1
GerenciaGeneralAca, Managing Director at The Fairmont Acapulco Princess, responded to this review

Dear meliobaby, Please receive our sincerest apologies for the inconveniences you mention to have had to deal with during your stay at our Hotel. We truly regret the fact that your expectations were not met. Our main goal is to make all our guests happy, and when we don't achieve it, it's time for us to identify our opportunity areas,... More 

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