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Princess Mundo Imperial

Hotel website
Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
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1 room 1 adult
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Princess Mundo Imperial
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1,210 Reviews from our TripAdvisor Community

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Mexico City, Mexico
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is an OFF SEASON REVIEW. I’ve read a lot of review mentioning how, since the hotel was acquired by a new proprietor, the service is terrible. To tell you the truth, I really don’t think so. Since our arrival staff was cordial and attentive. The hotel is currently undergoing a renovation of all of its rooms, however, even the... More 

Helpful?
Thank IsaacGBerkovsky
Princess Mundo I, Director General at Princess Mundo Imperial, responded to this review

Dear IsaacGBerkovsky; Thank you very much for taking the time to share such an amazing feedback of your recent experience at Princess Mundo Imperial. We are so glad that you have enjoyed your stay. It is indeed a great place to relax, too ! I hope you keep us in mind the next time you travel to Acapulco. Cordially, Seyed... More 

Sao Caetano do Sul, SP
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Huge hotel, a little old, but very well maintained. Reasonable prices, nice poll, very nice beach. The check-in takes a lot of time. Rooms are spacious and clean. Definitely recommended. If you want to have some free chairs from the hotel and protected from the sun in the beach, you need to wake up really early in the morning, 6am.... More 

Helpful?
Thank Luiz T
Princess Mundo I, Director General at Princess Mundo Imperial, responded to this review

Dear Luis T: We are so glad that you have enjoyed your stay. It is indeed a great place to relax! I hope you keep us in mind the next time you travel to Acapulco and come back to your home..Princess Mundo Imperial ! Cordially, Seyed Rezvani Managing Director More 

Queretaro, Mexico
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Acapulco has been the "mecca" of Mexico's tourism for many decades. Nevertheless, the infrastructure decays quickly and there are serious safety issues. The Mundo imperial is a Hotel near to good communication ways (the road to the airport) but nowhere near the beach. The installations are impressive but it is somehow a medium rate facility. The prices are very high... More 

Helpful?
Thank EnriqueA67
Princess Mundo I, Director General at Princess Mundo Imperial, responded to this review

Dear EnriqueA67: I really appreciate your kind and constructive review, you can be sure that your feedback is taken seriously and that it will of course help us prevent future defects in our services. It was a pleasure hosting you and I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Seyed Rezvani Managing Director More 

Mexico City, Mexico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I would like to start telling that we stayed in this hotel before, more less 4 years ago. By then it was a great hotel. This time we were not happy with the service of the hotel mainly about the housekeeping. By (late around 23:00) arrival the bathroom of our room was a mess (still dirty towels, uncleaned bath-tub, dirty... More 

Helpful?
2 Thank OnedeVries
Princess Mundo I, Director General at Princess Mundo Imperial, responded to this review

Dear Guest: Please receive our sincerest apologies for the inconveniences you mention to have had to deal during your stay at our Hotel. We truly regret the fact that your expectations were not met. Rest assured that your feedback is being taken with extreme seriousness and timeliness and that it will be taken into consideration in our decision making process.... More 

Travelers are raving about these Acapulco hotels

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 5, 2016

Old property. Long lines at check in, only if you agree to pay 800 pesos more per night you can change to another reception, that to me is pretty bad business. They still have nice pools, but the towels were ripped and at some point were not available. They ran out of towels and we reusing the ones that other... More 

Helpful?
2 Thank Condesahotel
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

Minutes from the airport you can ditch the luggage and the shoes for an amazing adventure. Beautiful open air hotel located on the Pacific side of Acapulco, you could think your in Miami Beach or any other resort town on the ocean. Great staff, beautiful atmosphere. Turtle Cove GC was in great condition- rentals available and totally reason all when... More 

Helpful?
1 Thank Mark K
Princess Mundo I, Director General at Princess Mundo Imperial, responded to this review

Dear Mark K: We are so glad that you have enjoyed your stay. It is indeed a great place to relax! I hope you keep us in mind the next time you travel to Acapulco. Cordially, Seyed Rezvani Managing Director More 

Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 2, 2016 via mobile

I am appalled at the terrible service this hotel now has. As a previous visitor while it was still under the Fairmont group, we stayed over 50 times with absolutely no complaints. We have been President Club members for many years. The new management hasn't a clue as how to treat their guests. Check in was a disaster - losing... More 

Helpful?
3 Thank M L
Merida, Mexico
Level Contributor
3 reviews
5 of 5 stars Reviewed December 26, 2015

Great location, with 3 pools and wonderful beach, perfect for families with small kids. Ocean access is shallow for a long distance. Farther the waves are thrilling! Nice restaurants too on the hotel grounds, for every pocket. I highly recommend Acapulco and Princess Hotel!

Helpful?
Thank Joanna C
Princess Mundo I, Managing Director at Princess Mundo Imperial, responded to this review

Dear Joanna C: We are so glad that you have enjoyed your stay. It is indeed a great place to relax! I Thank you for taking the time to share your experience of your home in Acapulco, Princess Mundo Imperial . Cordially, Seyed Rezvani Managing Director More 

Mexico City
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 23, 2015

Stayed at the Princess Mundo Imperial for 2 nights. Hotel has recently purchased from Fairmont by Grupo Autofin. A mexican conglomerate. I had to say they have done a lot of improvements since the new owner took possesion. Service is way better than it used to be. Pyramid tower lobby has gone thru renovation and they plan to renovate the... More 

Helpful?
Thank PBK007
Manila, Philippines
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 16, 2015

I can remember the Princess hotel from the 1970´s and 80´s, when as a kid we used to travel to Acapulco and I could only dream of staying at such a lavish place. Finally got to do that last March. It was as magical as I had always imagined, albeit the building and the rooms looking their age a bit.... More 

Helpful?
Thank Christian M
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