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3.5 of 5 Resort   |   Av Costera Miguel Aleman 75, Acapulco 39690, Mexico
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Elcano Hotel
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Ranked #16 of 178 Hotels in Acapulco
A recent review
4 of 5 stars reviewed 1 week ago
MariK Erin Ontario
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212 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Erin Ontario
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was just what we wanted. Smaller - all ocean view rooms - large and spacious with a great balcony. ALL of the staff at this property were great - and tried hard to please all. The food for breakfast & lunch was plentiful & good. The dinner "buffet" wasn't so great - but you could order from the... More 

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Ciudad de México, México
Contributor
20 reviews 20 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 7, 2014

I remember Elcano when it opened about 15 years ago and how much I liked it back then: good design, nice crowd, great location... I stayed there a month ago and unfortunately it is just like I remember it... but it's been 15 years. It now looks old, boring and the services is poor. I won't go back.

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Montreal, Quebec, Canada
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

The rooms are all on the ocean side and have a great view of the Acapulco bay. The rooms are spacious and well decorated. The hotel is clean, the staff very welcoming and the breakfast buffet is delicious. We had a wonderful stay. A/C was hardly working so we slept with the balcony door open.

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Mexico City, Mexico
Top Contributor
155 reviews 155 reviews
31 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed November 13, 2014

We held an event at the Elcano which went very well with good service and excellent food as usual. The hotel is still very good for events, breakfast in particular and the staff helped us be very successful. However, the rooms and installations are in dire need of an update. The place is still a wonderful looking hotel but the... More 

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MÉXICO, D.F.
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 14, 2014

This hotel was very popular on the 90´s, I just came back after 10 years, I was very pleased to see that it did not decay as many other hotels from that time. The cuisine is excellent mostly spanish cuisine since a very recognized chef is on charge, still you can find Mexican food. I was surprised on how clean... More 

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1 review
4 of 5 stars Reviewed September 14, 2014

take the AC buses to drive along the coast, safe area, golf course across the street, eat at Los Abuelitos restaurant (walking distance), great experience in Acapulco, it wasn't very crowded, walk away from the hotel there are many places to eat

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Elcano A, Director Comercial at Elcano Hotel, responded to this review

Thank you for taking the time to write an opinion of your last stay with us and provide important advices for our visitors. We hope to welcome you again in a near future. More 

austin
Top Contributor
81 reviews 81 reviews
16 hotel reviews
289 helpful votes 289 helpful votes
4 of 5 stars Reviewed July 17, 2014

This hotel is situated right on the beach. The views are very nice. The staff is helpful and the rooms were clean and nicely appointed. The elevators were small however. There is a Walmart right down the street which made obtaining supplies convenient. The lobby is pretty, open, and comfortable to just sit and lounge in. The pool is basic... More 

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Elcano A, Director Comercial at Elcano Hotel, responded to this review

Thank you very much for taking the time to write your comments regarding the hotel services. Receive an apology for the inconvenience you had to experience during your stay. Be sure that we have passed these suggestions to the right people in order to improve our service. Comments like these help us to improve day by day. Thanks again and... More 

Mexico City, Mexico
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 9, 2014

I stayed for a couple nights at this hotel and i enjoyed its style very much like the old days of Acapulco. The lobby is old-fashioned and nice. The pool area and restaurant next to the beach are clean and quiet and the sunsets are incredible in Acapulco. The room is stayed was very clean and had a nice balcony... More 

Was this review helpful? Yes 1
Toronto
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 14, 2014

The hotel is clean and good. The room was big and we had enough space for the stroller. The pool is big enough as we stayed in January and not many guests at the hotel. Both of our girls spend the whole day in the pool and really enjoyed themselves. Not really for families with young children as there is... More 

Was this review helpful? Yes 3
Houston, Texas
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 24, 2014

Room was clean but got hot in the afternoons. Bathroom could use some updating. Hotel is basic and clean, no frills. Big pool and the food was great.... breakfast, lunch, and dinner! Beach and view were both beautiful!!!

Was this review helpful? Yes 1
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Additional Information about Elcano Hotel

Address: Av Costera Miguel Aleman 75, Acapulco 39690, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Elcano Hotel 3.5*
Number of rooms: 180
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Also Known As:
Elcano Hotel Acapulco
Elcano Resort Acapulco
Hotel Style:
#3 Top resorts Hotel in Acapulco
#10 On the Beach Hotel in Acapulco

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