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Elcano Hotel

Av Costera Miguel Aleman 75, Acapulco 39690, Mexico
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Elcano Hotel
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294 Reviews from our TripAdvisor Community

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Toronto
Level Contributor
99 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

So this is Acapulco not Cancun or somewhere else. Luxury no. Nice definitely. The better you treat the staff the better they treat you. Want face clothes? Leave the maid $1 or 20 pesos with a note. More pillows? A blanket? No problem. Every room is ocean view and you can hear the ocean at night. The lobby bar is... More 

Helpful?
Thank lamandel
Toronto, Canada
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
5 of 5 stars Reviewed 1 week ago

What a lovely hotel! I must admit that the first thing that attracted me in choosing Hotel Elcano was the photos on Trip Advisor of the blue decor throughout the hotel. My favourite colour is blue. I also read the reviews that the food was good. Trip Advisor reviewers, thanks again, you are true to your word. I was in... More 

Helpful?
3 Thank Donna K
Toronto, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was amazing, clean beach, clean rooms, excellent customer service. The food was good and the ambience in general was fantastic. Great hotel and it is very family oriented. The location of this hotel was exrtaodinary!. Would go back again!

Helpful?
Thank Sarahi n
montreal
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Just came back from a week at this hotel. Jan 6th. - Jan 13th. We went to this hotel because we read the comments on tripadvisor and people gave it a 4 to a 4 plus. This is definitely not anywhere near a 4 star. I don't know where people have travelled to but this is not a 4 star... More 

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1 Thank bheather
Mexico City, Mexico
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This hotel was really famous in the early 2000 but now it lacks of manteinance and the rooms and everything seems too old, the pool does not have umbrellas to be there and hide from the sun that should be a must. All the people is really nice and wants to please you. The price of the food and beverages... More 

Helpful?
Thank Warapiz
Lima, Peru
2 reviews
3 of 5 stars Reviewed 5 weeks ago

The hotel is in a great location but the staff service is so bad. The price is definitely expensive for the service you receive. Some facts to be aware of: 1) The gym has great machines, but it is forgotten at all. The machines doesnt work, some of them are broken and there is no aircondition. Event the clock is... More 

Helpful?
Thank Fiorella P
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015 via mobile

We really enjoyed our stay at the hotel. The staff members are very kind and helpful. The food is delicious, especially breakfasts are cooked with something out of this planet. The rooms and the faculties are very clean and the location of the hotel is perfect . I think that the hotel is an excellent option if you want to... More 

Helpful?
Thank Carlos G
Los Angeles, California
Level Contributor
50 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 2, 2015

Elcano is an old hotel that has been refurbished and well kept in general. The rooms are spacious. The views amazing! the bathrooms old but well kept. In general the amenities are good and management friendly and helpful. They have a breakfast buffet that is very well stack. It has pool lounge chairs and a gorgeous beach. Unfortunately it is... More 

Helpful?
Thank MaytePrida
Seattle, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 16, 2015

My wife and I stayed for five nights Thanksgiving week last year. We started every day with a long brunch in the restaurant, with the open view to the ocean, and great food and drink. Great Spanish/Mexican food. Then to the beach for swimming, laying about, and more drinking and eating. Waiters come out to make sure we had plenty... More 

Helpful?
2 Thank garyshutes
Banff, Canada
Level Contributor
2 reviews
2 of 5 stars Reviewed November 6, 2015 via mobile

I had no issue until the last night; there was an event going on pool side, live band, fireworks and all. Called at midnight to see if I can actually get some sleep and was told that the GM and owner were both partying and ignoring all the complaints from the guests. Will I stay here again, no!

Helpful?
Thank waterbeauty
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