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Elcano Hotel

Av Costera Miguel Aleman 75, Acapulco 39690, Mexico
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Elcano Hotel
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246 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (246)
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    (64)
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Zihuatanejo, Mexico
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I just returned from spending 9 days at the Elcano in Acapulco. Overall we really enjoyed our stay, there were just some issues that annoyed us. First of all the pool was closed for maintenance the first three days we were there. It would have been nice if they had let us know this when I contacted... More 

Was this review helpful? Yes
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 7, 2015

I have stayed in Elcano since I was a kid. It is always a good experience. Clean hotel, great service and the aesthetics of vintage Acapulco that makes the place great. Bed is super comfortable, prices are fine, not cheap but decent with the hotel category. Pedro, the manager, has done it great for the past 19 years.

Was this review helpful? Yes 2
Elcano A, Director Comercial at Elcano Hotel, responded to this review

Thank you very much for taking the time to write so kind and good opinion of our Hotel and Mr. Haces ! We hope to host you again on your next visit to Acapulco, it will be a pleasure to welcome you just like you deserve. Thanks again and best regards from Elcano Acapulco Hotel! More 

Toronto
Level Contributor
94 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed March 20, 2015

Acapulco as it was in the 1970s but still gorgeous. Nothing dated except the TVs. Lovely spacious. Do bring a battery operated light for reading on the balcony at night. The king sized bed was so comfortable and the room (217) was huge. There was a sofa and lovely table and club chairs and a desk! The floors had lovely... More 

Was this review helpful? Yes
Elcano A, Director Comercial at Elcano Hotel, responded to this review

Thank you very much for taking the time to write so good opinion of our Hotel and to provide important advices for our visitors. We hope to welcome you again in a near future, during your next visit to Acapulco. Thanks again and best regards from Elcano Acapulco Hotel! More 

Mexico City, Mexico
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 17, 2015

ELCANO is a old hotel age wise - probably built in the 40´s but has wonderful old Acapulco feel. Decor is Sinatra Acapulco but extemely well kept up. Waiters and service are excellent and local is beautiful in Acapulco bay.Family oriented. Well worth the cost!

Was this review helpful? Yes 1
Elcano A, Director Comercial at Elcano Hotel, responded to this review

Thank you for taking the time to write your important opinion of your last stay with us and for your preference. We hope to welcome you again in a near future. Thanks again and best regards from Elcano Acapulco Hotel! More 

New York City, New York
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 6, 2015

Smaller, quiet, understated and more personable than the average Acapulco hotel on the strip. ALL rooms have ocean views and balcony. Management is present, available and helpful. Love the location, love the people.

Was this review helpful? Yes 1
Elcano A, Director Comercial at Elcano Hotel, responded to this review

Thank you very much for taking the time to write so kind and good opinion of our Hotel. We hope to host you on your next visit to Acapulco, it will be a pleasure to receive you just like you deserve. Thanks again and best regards from Elcano Acapulco Hotel! More 

Erin Ontario
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 15, 2015

This hotel was just what we wanted. Smaller - all ocean view rooms - large and spacious with a great balcony. ALL of the staff at this property were great - and tried hard to please all. The food for breakfast & lunch was plentiful & good. The dinner "buffet" wasn't so great - but you could order from the... More 

Was this review helpful? Yes 2
Elcano A, Director Comercial at Elcano Hotel, responded to this review

Thank you for taking the time to write so kind and excelent opinion of our Hotel and for your advices for future visitors. We hope to welcome you again on your next visit to Acapulco, it will be a pleasure to receive you like you deserve. Thank you very much and best regards from all the staff at Elcano Acapulco... More 

Ciudad de México, México
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 7, 2014

I remember Elcano when it opened about 15 years ago and how much I liked it back then: good design, nice crowd, great location... I stayed there a month ago and unfortunately it is just like I remember it... but it's been 15 years. It now looks old, boring and the services is poor. I won't go back.

Was this review helpful? Yes 3
Elcano A, Director Comercial at Elcano Hotel, responded to this review
Google Translation

Gracias por tomarse el tiempo de escribir su opinión sobre su última estancia en este su Hotel. Le ofrecemos una... More 

Montreal, Quebec, Canada
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

The rooms are all on the ocean side and have a great view of the Acapulco bay. The rooms are spacious and well decorated. The hotel is clean, the staff very welcoming and the breakfast buffet is delicious. We had a wonderful stay. A/C was hardly working so we slept with the balcony door open.

Was this review helpful? Yes 2
Elcano A, Director of Sales at Elcano Hotel, responded to this review

Thank you for taking the time to write such important opinion of your last stay with us. Receive a late apology for the inconveniences with the air conditioner. We hope to welcome you again in a near future. Best regards from Elcano Acapulco More 

Mexico City, Mexico
Level Contributor
196 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed November 13, 2014

We held an event at the Elcano which went very well with good service and excellent food as usual. The hotel is still very good for events, breakfast in particular and the staff helped us be very successful. However, the rooms and installations are in dire need of an update. The place is still a wonderful looking hotel but the... More 

Was this review helpful? Yes 1
Elcano A, Director Comercial at Elcano Hotel, responded to this review

Thank you for taking the time to write an opinion of your last stay with us and to provide important advices to be considered. We hope to welcome you again in a near future. Best Regards from Elcano Acapulco More 

MÉXICO, D.F.
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed October 14, 2014

This hotel was very popular on the 90´s, I just came back after 10 years, I was very pleased to see that it did not decay as many other hotels from that time. The cuisine is excellent mostly spanish cuisine since a very recognized chef is on charge, still you can find Mexican food. I was surprised on how clean... More 

Was this review helpful? Yes 3
Elcano A, Director Comercial at Elcano Hotel, responded to this review

Thank you for taking the time to write your important opinion of your last stay with us and provide important advices for our visitors. We hope to welcome you again in a near future. Best regards from Elcano Hotel Acapulco! More 

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