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Fiesta Americana Villas Acapulco

#7 of 179 Hotels in Acapulco
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Av.Costera Miguel Aleman 97, Acapulco 39690, Mexico
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1 room 1 adult
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Fiesta Americana Villas Acapulco
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760 Reviews from our TripAdvisor Community

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New Berlin, United States
1 review
1 of 5 stars Reviewed 1 week ago

Personal is slow, there are 2 pools, one should be for adults and the other for kinds, however that is not the case, there is not private beach, the locals take mostly all of it, the service was slow, the bathrooms in the common areas were disgusting, in the men's bathroom there was a pee pool at the floor and... More 

Helpful?
Thank FRANCISCO MANUE... A
Acapulco, United States
1 review
4 of 5 stars Reviewed 1 week ago

The Fiesta Americana was a very good experience as a first time visitor in Acapulco. The food, staff and spa experience was an excellent experience. We found that not speaking Spanish did not cause a problem because many spoke the English language. We did not have any problems and the food was above expectations.

Helpful?
Thank DEBORAH P
Griffin, Georgia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was a wonderful place to stay. It's in a good location with beautiful scenery. The staff were very friendly and helpful. The restaurants were very good. We especially liked our waiter Carlos Mendez. Very sweet. Our taxi driver Oscar Cervantes served as a wonderful tour guide. He even gave us flowers for our 50th wedding anniversary. The only... More 

Helpful?
1 Thank David S
Washington DC, District of Columbia
Level Contributor
233 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When my taxi driver was bringing me here he said that this place was dated, and he could find me much better. But I have been super pleased with the nicely appointed rooms, the lobby, the pool and the entire feel to the place. While it has been around for a long time, it has been renovated and I found... More 

Helpful?
Thank MLSreality
924Alejandro_D, General Manager at Fiesta Americana Villas Acapulco, responded to this review

Dear MLSreality: Thank you so much for taking the time and share your comments about your past stay at our Resort, we are so glad that you enjoyed it. We will look forward to see you back in Acapulco, or in other of our many hotel destinations. Cordially, Alejandro Domínguez Aveleyra, General Manager Hotel Fiesta Americana Villas Acapulco More 

Ottawa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A wonderful place to rest and having FUN. The staff are all willing to help out in any way. The rooms were clean and the maid were exceptional and very sensitive to our need. We enjoyed the beach along with the service provided which was excellent. The food served was a very quality and provided with a smile. Overall our... More 

Helpful?
Thank OttawaRogero
924Alejandro_D, General Manager at Fiesta Americana Villas Acapulco, responded to this review

Dear OttawaRogero: I like to thank you so much for taking the time and share your comments about your past stay at our Resort. I appreciate your comment, there is nothing more gratifying to know that our guests are pleased with our effort. I gladly will transmit your congratulations to our hotel team. We will look forward to see you... More 

PRESCOTT
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As previously stated, this hotel is in the heart of downtown Acapulco. If you are looking for a restful holiday, this is not where you want to be. If you don’t mind noise and like to party to all hours of the night, then you’ll enjoy it here. It was far too noisy for us, even with the windows closed.... More 

Helpful?
1 Thank RON K
924Alejandro_D, General Manager at Fiesta Americana Villas Acapulco, responded to this review

Dear RON K: Thank you so much for taking the time and share your comments during your past stay at our Resort. I very much regret this bad experience so I offer a sincere apology. Regarding the noise and loud from the bands at the exterior of the hotel situation which we are working with the authorities of Acapulco, to... More 

Saltillo, Mexico
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Beautiful view from the balcony, comfortable beds, spacious kitchen, valet parking, extraordinary service, I loved the vapor room. The pool area was enjoyable everytime. Access to the beach from 9am and there's always a guard. Overall fun and relaxing.

Helpful?
1 Thank Javier L
924Alejandro_D, General Manager at Fiesta Americana Villas Acapulco, responded to this review

Dear Javier L: Thank you so much for taking the time and share your comments about your past stay at our Resort, we are so glad that you enjoyed it. We will look forward to see you back in Acapulco, or in other of our many hotel destinations. Cordially yours, Alejandro Domínguez Aveleyra, General Manager Hotel Fiesta Americana Villas Acapulco More 

Mexico City, Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 5, 2016 via mobile

In this time of the year as expected was very chaotic. The room delayed 3:30 hours to get ready, they gave it to us at 18:30hrs, so they upgraded our room. The service was very good as always in The Fiesta Hotels. The room didn't have any courtesy water nor coffee and we had to buy the water from room... More 

Helpful?
Thank Zeiter
924Alejandro_D, General Manager at Fiesta Americana Villas Acapulco, responded to this review

Dear Zeiter: Thank you so much for taking the time and share your wonderful experience during your past stay at our Resort. I will make sure to follow thru on your comments. We will look forward to see you back here in Acapulco, or in other of our many hotel destinations. Cordially yours, Alejandro Domínguez Aveleyra, General Manager Hotel Fiesta... More 

Shingletown, California
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 24, 2015

We LOVED our stay. But you have to be the sort of person to enjoy the good while real issues exist. None of the issues have anything to do with the well run hotel and fantastic staff or really nice property. The good: Yassica checked us into a Fantastic Studio room with unbelievable view! Mercedes did a wonderful job cleaning... More 

Helpful?
1 Thank The_NorCal_Michael
924Alejandro_D, General Manager at Fiesta Americana Villas Acapulco, responded to this review

Dear The_NorCal_Michael: We would like to acknowledge receipt of your comments regarding your recent stay at Fiesta Americana Villas Acapulco. I like to thank you so much for taking the time and share your comments about your past stay at our Resort. I appreciate your comment, there is nothing more gratifying to know that our guests are pleased with our... More 

Vancouver, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed December 14, 2015

1). The hotel forces you to wear wristbands even if you are not on an all inclusive package. They said this was for security reasons, but it seems like it's more about letting the time share vendors know who to target. It also is a threat to personal security outside of the hotel as the thieves know who you are... More 

Helpful?
Thank Cxbrown
924Alejandro_D, Director General at Fiesta Americana Villas Acapulco, responded to this review

Estimado Cxbrown: Thank you very much for taking the time to write and share your experience in this, your resort Fiesta Americana Villas Acapulco. I will make sure to follow thru on your comments, please accept my sincere apologies for the inconveniences about the task of selling the Vacation Club Membership, we will be reviewing our procedures in order to... More 

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