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All 177 Acapulco hotels

Fiesta Americana Villas Acapulco

4.0 of 5 Hotel   |   Av.Costera Miguel Aleman 97, Acapulco 39690, Mexico
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Ranked #7 of 177 Hotels in Acapulco
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
GABINO M Mexico City, Mexico
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467 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is clean, the personnel is kind, actually we booked for two more nights thant the original plan. Facilities are clean and if you book with enough time, you can get a very good rate. Pools are clean too.

Was this review helpful? Yes 1
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review

Dear GABINO M: Thank you so much for taking the time and share your wonderful experience during your past stay at our Resort. We will look forward to see you back here in Acapulco, or in other of our many hotel destinations. Cordially yours, Jesús Arteaga Arteaga Guest Service Manager Fiesta Americana Villas Acapulco More

New Jersey
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent 4 days here in September 2014, in the 3BR jacuzzi suite. As always, everything was wonderful. The service has been consistently fantastic - the staff turnover seems to be rather low, as there were many familiar faces. Everyone is friendly, and very helpful. I did not use many of the amenities, besides room service. Good options, though in truth,... More

Was this review helpful? Yes
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review

Dear RFNJ: I like to thank you so much for taking the time and share your comments about your past stay at our Resort, we are so glad that you enjoyed it. We hope to see you back here in Acapulco, or any other of our hotel destinations. Cordially, Jesús Arteaga Arteaga Guest Service Manager Hotel Fiesta Americana Villas Acapulco More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

Excellent personnel service. The only complain is the outside music from night clubs very, very loud and was un able to sleep. Need to be more conciensious of the music. Kids activities need to be prepare for the crowd.

Was this review helpful? Yes 1
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review

Dear 68Teresa: We would like to acknowledge receipt of your comments regarding your recent stay at Fiesta Americana Villas Acapulco. We apologize about the inconveniences regarding the noise and loud from the bands at the exterior of the hotel situation which we are working on eighth the authorities of Acapulco to set it out to the normal music volume. We... More

Mexico City, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 1, 2014

I have been staying at this hotel since the first time I went to Acapulco with my family. I always feel at home, because we usually get a suite with kitchen. Every time, the hotel's staff is kind and helpful. However, the last couple of years, I felt that the hotel manager needed to pay more attention on renewing the... More

Was this review helpful? Yes 1
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review

Dear Luismex75: I thank you for making me get valuable feedback on your last visit to our resort, which undoubtedly helped me to review and make the necessary adjustments to ensure quality of service that has always characterized us. I will make sure to follow thru on your comments and do everything to improve our service and I hope you... More

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 1, 2014

Service is good, but the hotel in general is looking older and maintenance is not always good. Particularly we had a problem with elevators. The music in the pool is annoying! Food is average, both: in quality and price!

Was this review helpful? Yes 3
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review

Dear pablogtz2: Thank you so much for taking the time and share your comments during your past stay at our Resort. I will make sure to follow thru on your comments and I hope you can take the time and give us a new opportunity to assist you here in our resort in Acapulco, or in other of our many... More

Auckland, New Zealand
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 30, 2014

Firstly lets start with Acalpulco's security situation. At first we were apprehensive given its recent troubled past. It's good you see soldiers patrolling the roads and around the tourist areas, and during the day we felt relatively safe, and soon discovered we only feared the hawkers on the beach. All the staff, including security are very friendly and accommodating. The... More

Was this review helpful? Yes 1
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review

Dear sleepyash: Thank you so much for taking the time and share your comments about your past stay at our Resort, we are so glad that you enjoyed it. We apologize about the inconveniences regarding the noise and loud from the bands at the exterior of the hotel situation which we are working on eighth the authorities of Acapulco to... More

Le Lauzet Ubaye
Contributor
19 reviews 19 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 23, 2014

Great service and great concept of large family suites. We were 8 adults and 2 children. Lot of space in 3 different sleeping rooms, kitchen and dining area. Main room has a jacuzzi. Great view from each room. The only disadvantage is the very loud music from a bar in front of the hotel. Music kept playing until 5 am... More

Was this review helpful? Yes
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review

Dear Jlcabrera: Thank you so much for taking the time and share your comments about your past stay at our Resort, we are so glad that you enjoyed it. We apologize about the inconveniences regarding the noise and loud from the bands at the exterior of the hotel situation which we are working on eighth the authorities of Acapulco to... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 9, 2014 via mobile

Overall experience with this hotel was terrible! We booked the room for 3 adults (not cheap I need to say!) and at the check-in we we're asked to pay for the 3rd bed! Then we had to pay for parking as well. And I need to admit the stuff wasn't helpful at all! When we arrived at the beach we... More

Was this review helpful? Yes 1
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review

Dear Tho12m: I thank you for making me get valuable feedback on your last visit to our resort, which undoubtedly helped me to review and make the necessary adjustments to ensure quality of service that has always characterized us. I will make sure to follow thru on your comments and do everything to improve our services. I hope you can... More

Sherrard, Illinois
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 11, 2014 via mobile

Hotel was very nice. The staff were great, food was delicious. Enjoyed our stay. The only negative was the sound of the music from near by club was very loud. If you have small children or are a light sleeper this might be a problem.

Was this review helpful? Yes 3
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review

Dear Katherine... We would like to acknowledge receipt of your comments regarding your recent stay at Fiesta Americana Villas Acapulco. We apologize about the inconveniences regarding the noise and loud from the bands at the exterior of the hotel situation which we are working on eighth the authorities of Acapulco to set it out to the normal music volume. We... More

Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 28, 2014 via mobile

The hotel quality is very low, the beach is so small there is no place to find a seat, the noise at night is terrible and makes it imposible to sleep, the only good thing is service, bit i do not recomend this hotel all

Was this review helpful? Yes 1
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review

Dear Worldtrav... We would like to acknowledge receipt of your comments regarding your recent stay at Fiesta Americana Villas Acapulco. We appreciate your taking the time to evaluate our services and also thank you for sharing with us your scores, comments and recommendations to take the necessary actions to improve our performance in the future. We look forward to a... More

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Additional Information about Fiesta Americana Villas Acapulco

Address: Av.Costera Miguel Aleman 97, Acapulco 39690, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fiesta Americana Villas Acapulco 4*
Number of rooms: 324
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Also Known As:
Fiesta Americana Villas Acapulco Hotel Acapulco
Fiesta Americana Hotel Acapulco
Fiesta Americana Acapulco
Acapulco Fiesta Americana

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