I rarely complain, as I travel all the time! But I am allawoing myself to one annual complaint, and here it is: this hotel was bad! And not to my Hyatt expectations! I have never been disappointed with Hyatt in the past... The only reason I choose this hotel was because of it's location to the convention center. I was... more

This is not your usual Hyatt. It is sooo not up to Hyatt standards. Since I always want to say something positive in a review, I will say that our room location was wonderful. We had a corner room on the 10th floor, meaning we had a balcony that looked out onto Acapulco Bay and then wrapped around the corner... more

My wife and I stayed for a week and after reading some reviews, we expected less. This hotel was in a great location, convenient to the bus (right across the street) and Starbucks and restaurants, (a few short blocks walk each morning). The hotel staff was as perfect as one can expect and the remodeled room we had with the... more

We stayed at the hotel for a week and only have great things to say about it. It was very very clean. There were always housekeepers cleaning up the public areas. The grounds are gorgeous. The pools inviting. We had no problem getting seats where we wanted them (overlooking the ocean). The rooms are very very large. The beds are... more

Again, the Hyatt is the place to be if you are looking for a grand view of the Acapulco harbor, beautiful sunsets, great service and convenience. My fourth stay at the Hyatt was welcomed by Regency Club staff Mary and Elizabeth and towel palapa guys Saul and Victor who remembered us from our previous visit two years ago, along with... more

I had a great experience at the Hyatt. I was there from Nov. 17 - Nov. 22, 20007. The room was very clean and very large, the bathroom and closet were large also. The water temperature and pressure were great. The beds were hard, but ask any chiro and that is the best. The balcony was big, and we had... more

I just stayed some days ago, my room was no to clean, really old furniture and floors, we found a roach, a small one but still a roach, in the bathroom the first night, pretty difficult to obtain the temperature in the water you want, the balconies are nice and big, room is big but looks like that because fail... more

The Hyatt is at the beginning of the main strip of hi-rise hotels. Its obviously seen better days, but its not falling apart either. Don't get your hopes up for the beach - its small and pretty uninviting. Best thing - the a/c worked great in the rooms - and the breakfast buffet. Warning - for some reason there are... more

we have stayed at this hotel over 30 years...it is still the classiest on the main strip..check in was easy,as we were on the concierge floor we proceeded to there to check in which was really nice and calm (checked us out there also with no problems) The bellman are exceptional. We did think the ladies at the main front... more