We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 177 Acapulco hotels

Grand Hotel Acapulco

3.5 of 5 Hotel   |   Costera Miguel Aleman #1 | Col. Icacos, Acapulco 39869, Mexico
Hotel amenities
Save Saved
You added Grand Hotel Acapulco to your Saves list
Grand Hotel Acapulco
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Orbitz.com Travelocity Booking.com
and 7 more sites!
62%
Ranked #21 of 177 hotels in Acapulco
A recent review
5 of 5 stars reviewed 4 weeks ago
PeterS57 New York City, New York
Write a Review

239 people have reviewed this hotel

Traveler rating
    90
    54
    53
    28
    14
See reviews for
101
42
10
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney, Australia
Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We had to wait for at least over an hour when checking because they could find our booking/reservation that I booked through hotelclub.com.au Apparently their reservation office is closed on a weekend & they will have to check with them the next day which is Monday. That Sunday, the place was chock a block, people are coming from everywhere to... More

Was this review helpful? Yes 1
New York City, New York
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After having spent Jan. and Feb. at the Grand Hotel , one could not ask for a better place to stay..My wife and myself have been going to Acapulco and staying at the Grand for over 30 years and both the hotel and city have not been better. The staff is wonderful, the the accommodations are large with great views... More

Was this review helpful? Yes 1
Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2014

Just returned from spending 4 weeks at the Grand Hotel Acapulco. I have been staying at the Grand for over 25 years and every year it offers the same quality -- EXCELLENT. The staff is wonderful! All you have to do is ask for something and your wish is granted immediately. The accommodations are luxurious. The weather is guaranteed sunny... More

Was this review helpful? Yes 1
Westminster, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2014

Just returned from our vacation vacation at "THE GRAND HOTEL ACAPULCO". It was fantastic. The staff couldn't do enough for us. The rooms are very spacious, the suites are Truly luxurious having the most spectacular views. The food is very good and the weather is guaranteed to be sunny and warm every single day (this time of year). We walked... More

Was this review helpful? Yes 1
North Branford, Connecticut, United States
2 reviews
5 of 5 stars Reviewed February 27, 2014

A long time visitor of Acapulco (23 years), I am always very happy with my stay at the Grand Hotel. I usually stay for 2 weeks at the Grand. They have been extremely accommodating with superior service to my every request. They even do my airline confirmations and pick me up at the airport. Just to show how excellent their... More

Was this review helpful? Yes
Waterloo, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2014

We have been staying at the Grand Hotel for over 20 years and each year it is FANTASTIC! The staff is beyond accommodating, kind, helpful - superior, they treat you like family. It is very safe too, never had a worry. We will be going back of course. Valentine's Day at the El Pescador restaurant was gourmet dining at its... More

Was this review helpful? Yes 1
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 15, 2014 via mobile

Great restaurant staff and maid service Overall clean hotel Overall poor English skills although many try their best Average service at the front desk/lobby Construction/city noise/constant events & weddings Outdated and aesthetically unpleasant rooms unless renovated Constant interruption on the beach from independent vendors selling goods or food Pricey menus Overall an unsatisfactory experience, will not return

Was this review helpful? Yes
Thunder Bay, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2014

We just left Acapulco after a week Feb. 5 to 12, 2014 at the Grand Hotel....there is nothing like this hotel....the staff (especially Elizabeth who is like going home to our family), service and food is the best by far. The renovated rooms are fabulous. The view is breath taking. We are very well travel and never treated as well.... More

Was this review helpful? Yes 1
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2014

We were staying in Grand hotel Jan 8-15, 2014. I've read a lot of bad feedbacks about the older room below 16th floor. We've booked a regular room and the travel company were not able to provide us with an upgrade, BUT upon arrival everyone from our flight was upgraded to the Grand rooms on 20th floor for free! Thank... More

Was this review helpful? Yes 1
St Thomas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 19, 2014

Stayed week of jan8/15. Hotel is a little dated,but the service makes up for that. They treat you like family. We were All inclusive,menu same every day, all made to order. I talked to Fernando, and he went out of his way everyday, to make sure our stay was O.k. They would make you anything they could even not on... More

Was this review helpful? Yes 1

Been to Grand Hotel Acapulco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Acapulco

Also Known As:
Hyatt Regency Acapulco
Hyatt Acapulco
Acapulco Grand Hotel
Acapulco Hyatt
Address: Costera Miguel Aleman #1 | Col. Icacos, Acapulco 39869, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Hotel Acapulco 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, Priceline, Hotels.com, Tingo, Venere, Otel, Cheap Tickets and Expedia so you can book your Grand Hotel Acapulco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Grand Hotel Acapulco, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.