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Grand Hotel Acapulco

Costera Miguel Aleman #1 | Col. Icacos, Acapulco 39869, Mexico
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Grand Hotel Acapulco
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Grand Hotel Acapulco
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343 reviews from our community

Traveler rating
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    84
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    40
    21
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147
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35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have been going to the Grand Hotel for the past 20 years, and i am not a quest but family,,, the hotel have new rooms and have an amazing view/very clean/ staff is outstanding"home away from home"!!

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Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado huesped, Muchas gracias por haberse tomado el tiempo en escribir sus amables comentarios en Trip Advisor. Con gran placer... More 

burlington
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I just returned from this Hotel with a friend and found the room, on the 21st floor ,spotlessly clean, twin sinks in the bathroom and a lovely large shower with a seat! The balcony was large and we had a view of the pool, beach and partial road. This room was a great size with two double comfortable beds.Coffee pot... More 

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Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us.Thank you for your nice comments regarding our staff. I will make sure they recieve these note. I trust that... More 

Hamilton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We are two seniors,females who. Have just spent one week at the amazing Grand Hotel. We found the staff were excellent and too great pride in their work. They looked after us with great care and helped us in every way. They were fantastic. The food was excellent and though only two restaurants open the food offered everything we wanted... More 

Was this review helpful? Yes 1
Enoé Itzel S, Comunicacion at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Muchas gracias por haberse tomado el tiempo en escribir sus amables comentarios en Trip Advisor. Con gran placer... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We just returned from another fabulous vacation at the Grand. This hotel offers excellent accommodations (very spacious rooms), wonderful food, friendly staff, superior cleanliness, and a sincere appreciation for your patronage. The weather is always perfect (warm to hot, little to no clouds and no rain (during the winter season), having the most spectacular view you'll ever see from all... More 

Was this review helpful? Yes
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us.Thank you for your nice comments regarding our staff. I will make sure they recieve these note. I trust that... More 

Ottawa, Canada
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Wont go there again.!,, nice art in the hallways and lobby. You wont hate it, it may simply leave you indifferent? It looks great on promotional pics, but reality is different. Staff were wuick, fast, friendly. It is simply that it is an older building ftomna full on era, long gone. The atmosphere therefore is quite poor. It was probably... More 

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Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comment card. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for the inconvenience you had experienced whilst staying with us. At the... More 

Toronto, Canada
Contributor
13 reviews 13 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 19, 2015

Our family has tried different hotels on each Acapulco stay but we have finally found our second home. The Grand Hotel was a great experience, the room was beautiful, the service impeccable and friendly, the food was great, the only thing they can improve on is to offer nightly entertainment but I wouldn't change anything else.

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Enoé Itzel S, Comunicación at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Muchas gracias por haberse tomado el tiempo en escribir sus amables comentarios en Trip Advisor. Con gran placer... More 

1 review
3 of 5 stars Reviewed February 5, 2015

My husband, daughter, and I staid for two days at the hotel. We spend most of our time on the beach, which is not the best and is always so full! The bedrooms are okay, however the bedrooms are in very bad shape, there musty and not very clean, they also smelled very bad. There are two sections of the... More 

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Enoé Itzel S, Comunicación at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Muchas gracias por tomarse el tiempo de enviar sus comentarios a Trip Advisor con relación a su reciente... More 

Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 14, 2015

We are "regulars" at this hotel, staying there about 5-7 nights a month. The staff is very attentive and courteous. We feel like we are greeted and treated as family when we arrive. The breakfast buffet is outstanding. If staying there on a Thursday don't miss the pozole - but be sure to make reservations. Balcony views of the ocean... More 

Was this review helpful? Yes 1
Enoé Itzel S, Comunicación at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Reciba saludos cordiales desde el bello Puerto de Acapulco ! Agradecemos sus comentarios en Trip Advisor, con relación... More 

Mexico City, Mexico
Top Contributor
53 reviews 53 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 18, 2014

I stayed at this hotel to celebrate Mexican independence day. When we arrived there was a lot of people checking in, nevertheless the service was fast and we had our room in less than 15 minutes. Room was good, with a spectacular view to the sea, amenities were standard but the bathroom was very big, two sinks, a big wardrobe... More 

Was this review helpful? Yes 1
Gurgaon
Contributor
19 reviews 19 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 17, 2014

Loved the grand room with big bed and awesome bathroom. The view of the ocean was breathtaking as well as the balcony to the room is perfect to enjoy the sunset with sip of coffee. The staff are very friendly and helpful and they make you very comfortable in all your interactions. The pool is small but very clean with... More 

Was this review helpful? Yes 3
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