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Grand Hotel Acapulco

3.5 of 5 Costera Miguel Aleman #1 | Col. Icacos, Acapulco 39869, Mexico
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Grand Hotel Acapulco
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Grand Hotel Acapulco
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331 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa, Canada
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Wont go there again.!,, nice art in the hallways and lobby. You wont hate it, it may simply leave you indifferent? It looks great on promotional pics, but reality is different. Staff were wuick, fast, friendly. It is simply that it is an older building ftomna full on era, long gone. The atmosphere therefore is quite poor. It was probably... More 

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Toronto, Canada
Contributor
13 reviews 13 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family has tried different hotels on each Acapulco stay but we have finally found our second home. The Grand Hotel was a great experience, the room was beautiful, the service impeccable and friendly, the food was great, the only thing they can improve on is to offer nightly entertainment but I wouldn't change anything else.

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Enoé Itzel S, Comunicación at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Muchas gracias por haberse tomado el tiempo en escribir sus amables comentarios en Trip Advisor. Con gran placer... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

My husband, daughter, and I staid for two days at the hotel. We spend most of our time on the beach, which is not the best and is always so full! The bedrooms are okay, however the bedrooms are in very bad shape, there musty and not very clean, they also smelled very bad. There are two sections of the... More 

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Enoé Itzel S, Comunicación at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Muchas gracias por tomarse el tiempo de enviar sus comentarios a Trip Advisor con relación a su reciente... More 

Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 14, 2015

We are "regulars" at this hotel, staying there about 5-7 nights a month. The staff is very attentive and courteous. We feel like we are greeted and treated as family when we arrive. The breakfast buffet is outstanding. If staying there on a Thursday don't miss the pozole - but be sure to make reservations. Balcony views of the ocean... More 

Was this review helpful? Yes 1
Enoé Itzel S, Comunicación at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Reciba saludos cordiales desde el bello Puerto de Acapulco ! Agradecemos sus comentarios en Trip Advisor, con relación... More 

Mexico City, Mexico
Top Contributor
53 reviews 53 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 18, 2014

I stayed at this hotel to celebrate Mexican independence day. When we arrived there was a lot of people checking in, nevertheless the service was fast and we had our room in less than 15 minutes. Room was good, with a spectacular view to the sea, amenities were standard but the bathroom was very big, two sinks, a big wardrobe... More 

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Gurgaon
Contributor
19 reviews 19 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 17, 2014

Loved the grand room with big bed and awesome bathroom. The view of the ocean was breathtaking as well as the balcony to the room is perfect to enjoy the sunset with sip of coffee. The staff are very friendly and helpful and they make you very comfortable in all your interactions. The pool is small but very clean with... More 

Was this review helpful? Yes 3
Mexico City, Mexico
Top Contributor
70 reviews 70 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 3, 2014

Front desk: They were quite fast for the check in, we got there 3 hours prior to the check in time and since they already had the room ready we were given the keys right away. The only bad thing we encountered there is the check out time was due at 12pm, although you could leave at 2pm with no... More 

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Mexico City, Mexico
Top Contributor
219 reviews 219 reviews
133 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed August 7, 2014

GREAT ROOMS. Very spacious, large bathroom, new furniture, huge tv screen and EVERY ROOM HAS A BALCONY AND A PARTIAL OCEAN VIEW! NICE POOLS. GREAT PINA COLADA for a very good price of about 6 USD. SERVICE OK. BREAKFAST was very good, but the restaurant is small and when hotel got full, there was quite a large waiting line. BEACH.... More 

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Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 17, 2014

Had a great time in a wonderful hotel. Great location overlooking the bay. Plenty to do in the area with some breath taking scenery. The La Quebrada Cliff Divers well worth a visit.Some fantastic night spots in the hills overlooking the bay.

Was this review helpful? Yes 1
Manchester, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 26, 2014

The room was great and spacious couldn't ask for a better view, it was clean but had to ask to the reception to do it everyday and the did it till 4-5 pm every day prob cos it was easter and we were 5 in the room and every day we had to keep asking for more towels not great.... More 

Was this review helpful? Yes 2
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Additional Information about Grand Hotel Acapulco

Address: Costera Miguel Aleman #1 | Col. Icacos, Acapulco 39869, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Hotel Acapulco 3.5*
Number of rooms: 573
Reservation Options:
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Also Known As:
Hyatt Regency Acapulco
Hyatt Acapulco
Acapulco Grand Hotel
Acapulco Hyatt
Hotel Style:
#11 Spa Hotel in Acapulco
#14 Best Value Hotel in Acapulco
#14 On the Beach Hotel in Acapulco

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