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Grand Hotel Acapulco

Costera Miguel Aleman #1 | Col. Icacos, Acapulco 39869, Mexico
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Grand Hotel Acapulco
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Grand Hotel Acapulco
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376 Reviews from our TripAdvisor Community

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Traveler rating
    133
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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  • All months
    (376)
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    (102)
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    (133)
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Whittier, California
1 review
3 of 5 stars Reviewed May 29, 2015

The rooms do not look anything close to their advertisement pictures. the room was at best mediocre and I did not feel safe in the room. The pool was infested with tourist from Mexico city and if you went late forget finding a spot. Oh, and you have to give a pass for the towel at pool area and only... More 

Was this review helpful? Yes
Enoé Itzel S, Director General at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Antes que nada, le agradecemos la oportunidad que nos brindó de atenderle durante su estancia en el Grand... More 

2 reviews
5 of 5 stars Reviewed May 26, 2015

As always I had a wonderful time and staff couldn't been been nicer. I have been coming to this hotel since 1986 and still love it. Yes its an older property but the hotel couldnt be kept any cleaner. I have seen a lot of friends that worked here either retire or for whatever reason move on. But I would... More 

Was this review helpful? Yes
Enoé Itzel S, Director General at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Muchas gracias por haberse tomado el tiempo en escribir sus amables comentarios en Trip Advisor. Con gran placer... More 

Formby
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2015

Always made to feel very welcome at this well run hotel. The staff are terrific, the facilities are excellent for adults and children and the food is varied and good. The waiters will always accommodate a personal choice if not on the menu. For a beach holiday in one of the worlds most exotic locations this is the place. The... More 

Was this review helpful? Yes
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us.Thank you for your nice comments regarding our staff. I will make sure they recieve these note. I trust that... More 

Cabo San Lucas, Mexico
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed April 14, 2015

The room was very large with a view of the pool and the beach. Nice sized patio. It was very clean and the staff responded promptly to requests----and there were many. Bed covered by two sheets and with A/C on it was freezing. The next day the staff issued us a blanket. No bath towels the first night, but the... More 

Was this review helpful? Yes
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comment card. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with us. At... More 

Mexico City, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 8, 2015

We stayed at the Grand Hotel from March 28-31. At arrival there was a single long line for check-in/check-out, which makes me believe that they are understaffed as the service at the front-desk was good. We took one standard and a grand room as it was a family trip of 7 adults + 2 children. If you are staying here... More 

Was this review helpful? Yes 1
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comment card. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with us. At... More 

Travelers are raving about these Acapulco hotels

Level Contributor
2 reviews
3 of 5 stars Reviewed March 29, 2015

We stayed at the grand hotel from March 11-18. Once we arrived they notified us that they had upgraded us, this was extremely nice of them. The room was nice spotless, the view was beautiful. The staff there are wonderful, they're helpful and try their best to help you. The only fault I found with the almost all inclusive was... More 

Was this review helpful? Yes
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you had a great vacation and that you enjoyed your stay with us.Thank you for your nice comments regarding our staff. I will make sure they recieve these note and also your... More 

Toronto, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 16, 2015

I have been going to the Grand Hotel for the past 20 years, and i am not a quest but family,,, the hotel have new rooms and have an amazing view/very clean/ staff is outstanding"home away from home"!!

Was this review helpful? Yes
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado huesped, Muchas gracias por haberse tomado el tiempo en escribir sus amables comentarios en Trip Advisor. Con gran placer... More 

burlington
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed March 13, 2015

I just returned from this Hotel with a friend and found the room, on the 21st floor ,spotlessly clean, twin sinks in the bathroom and a lovely large shower with a seat! The balcony was large and we had a view of the pool, beach and partial road. This room was a great size with two double comfortable beds.Coffee pot... More 

Was this review helpful? Yes
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us.Thank you for your nice comments regarding our staff. I will make sure they recieve these note. I trust that... More 

Hamilton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 10, 2015

We are two seniors,females who. Have just spent one week at the amazing Grand Hotel. We found the staff were excellent and too great pride in their work. They looked after us with great care and helped us in every way. They were fantastic. The food was excellent and though only two restaurants open the food offered everything we wanted... More 

Was this review helpful? Yes 1
Enoé Itzel S, Comunicacion at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Muchas gracias por haberse tomado el tiempo en escribir sus amables comentarios en Trip Advisor. Con gran placer... More 

1 review
5 of 5 stars Reviewed March 9, 2015

We just returned from another fabulous vacation at the Grand. This hotel offers excellent accommodations (very spacious rooms), wonderful food, friendly staff, superior cleanliness, and a sincere appreciation for your patronage. The weather is always perfect (warm to hot, little to no clouds and no rain (during the winter season), having the most spectacular view you'll ever see from all... More 

Was this review helpful? Yes
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us.Thank you for your nice comments regarding our staff. I will make sure they recieve these note. I trust that... More 

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