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Grand Hotel Acapulco

Costera Miguel Aleman #1 | Col. Icacos, Acapulco 39869, Mexico
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Grand Hotel Acapulco
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470 Reviews from our TripAdvisor Community

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Brooklyn, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

I was very happy at the Grand Hotel!! Everyone was nice to me. Receptionist so nice housecleaning lady was immaculate, people were curious the whole way through! We had a gorgeous view. You have everything you want there Walmart super and Starbucks across the street and gorgeous beach behind you! I Shall return! Thank you so much to everyone at... More 

Helpful?
1 Thank JoyAbboud
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust... More 

Tel Aviv, Israel
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I visit Grand Hotel Acapulco for many years, people still know it as Hyatt but a few years ago it changed ownership. I got a great Family room with sea view, I was happy with the room. Main problem was the service. The hotel was full and not prepared for this level of occupancy and demand, this was mainly seen... More 

Helpful?
Thank ami735
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve... More 

Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Pros: nice rooms with great view, good tasty food at the buffet and for room service, normal variety of food offered kind staff, great view (double mention because it really beautiful). Finally the gym is fantastic it is possible to do any routine from leg to back, something rare in most hotels. Cons: we never found out why the beach... More 

Helpful?
Thank MelisaRA
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to... More 

Amsterdam
Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed December 20, 2015

If you read the rest of my reviews, you will realize I am not an easy reviewer. After 30 years of visiting Acapulco, I must say I was extremely delighted at this property. Here's why: 1. Attention is excellent. There is always somebody opening the door, trying to help, operating the elevator, at the gym, everywhere. Staff has been trained... More 

Helpful?
1 Thank puchurrin
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Muchas gracias por haberse tomado el tiempo en escribir sus amables comentarios en Trip Advisor. Con gran placer... More 

amsterdan
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed December 4, 2015

All rooms on the right-hand site of the hotel are within the noise of a turbo-main-airco machine of a lower roof. If you like the sound of propellor-airplanes, 24 hrs a day, this is the place to stay. The maximum noise you get if sitting on your balcony. Rooms are big and ok.

Helpful?
Thank vlad l
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Antes que nada, le agradecemos la oportunidad que nos brindó de atenderle durante su estancia en el Grand... More 

Travelers are raving about these Acapulco hotels

Quebec City, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 6, 2015

I was 4 nights at this hotel in October 2015. The good: nice view, fair food. The bad: awful Internet (forget to do something with that signal), no air conditioning (I left the air conditioning working the whole day and it dropped from 27°C to 26°C in 10 hours). The nigh I arrived I tried to use the safe at... More 

Helpful?
Thank MauricioGonzalez
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with... More 

Melbourne, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 17, 2015 via mobile

The wireless they offer is useless and didn't work for the four days I was there so had to rely on Starbucks The hotel itself was ok, room service was prompt and tasty The pool area was nice as was the beach It was a bit far from the centre of Acapulco but taxis were cheap Not speaking Spanish it... More 

Helpful?
Thank Wags1963
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with... More 

Sydney, Australia
Level Contributor
156 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed September 3, 2015

Seems that there is not enough staff to cope with housekeeping. Rooms are not ready when you check in meaning you are given your key and on entry to your room beds are still not made up. Also expect rooms to be made up by at least 4pm when you come back from the pool.

Helpful?
Thank ToTravelToo
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with... More 

Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 30, 2015 via mobile

We stayed in Acapulco Only one fabulous overnight but what an experience! Passing through the highway toll station we encountered two great fellows - brothers Luis and Jorge Jimenez who assisted us in getting a room with the greatest view of the whole bay and beach area at - Grand Hotel - it does honour its name - everything was... More 

Helpful?
1 Thank Pinkguns J
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us.Thank you for your nice comments regarding our staff. I will make sure they recieve these note. I trust that... More 

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