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Grand Hotel Acapulco

Costera Miguel Aleman #1 | Col. Icacos, Acapulco 39869, Mexico
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1 room 1 guest
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Grand Hotel Acapulco
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409 Reviews from our TripAdvisor Community

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Traveler rating
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    101
    86
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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All months
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed in Acapulco Only one fabulous overnight but what an experience! Passing through the highway toll station we encountered two great fellows - brothers Luis and Jorge Jimenez who assisted us in getting a room with the greatest view of the whole bay and beach area at - Grand Hotel - it does honour its name - everything was... More 

Was this review helpful? Yes 1
Singapore
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

After checking in and receiving our key we head off to our room, it is not made up, so we head back off to reception again to let them know. We are given a new room. Get to the new room and this room is not made up. Had to wait for cleaning staff. We were there for 3 nights.... More 

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Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 26, 2015

Amazing hotel, I think that there's no need to pay a lot in other places for the same kind of luxuries. The hotel is completely clean, classy and peaceful. The pools are clean and spacious. The customer service is excellent, and the views to the beach are incredible. An excellent hotel.

Was this review helpful? Yes 1
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us.Thank you for your nice comments regarding our staff. I will make sure they recieve these note. I trust that... More 

Seattle, Washington
1 review
5 of 5 stars Reviewed July 21, 2015

I want to thank Grand Hotel Acapulco for the best experience and the great service that my family and I received. The stuff is super friendly and very polite. The food is incredibly delicious and clean such a lovely place to stay! I really enjoyed my vacation and I appreciate the hospitality that they gave me. I can't even wait... More 

Was this review helpful? Yes
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us.Thank you for your nice comments regarding our staff. I will make sure they recieve these note. I trust that... More 

Omaha, Nebraska
1 review
5 of 5 stars Reviewed July 21, 2015

This is one of my best experiences in Acapulco, definitely the best option, the service is top notch. The food is great, breakfast is just delicious and you have different options for dinner. The guys at the different restaurants make you feel at home, very friendly and attentive. Definitely coming back next year!

Was this review helpful? Yes
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us.Thank you for your nice comments regarding our staff. I will make sure they recieve these note. I trust that... More 

Houston, Texas
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed July 7, 2015

We were here for an event, not by choice, but everyone else was staying here,so we went along. From the moment we walked in the lobby, it struck me as run-down, neglected, a "Has-Been". No signs as to where to queue for registration. Staff was overwhelmed, or tried not to make eye contact with anybody. When we got to our... More 

Was this review helpful? Yes 1

Travelers are raving about these Acapulco hotels

Whittier, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 29, 2015

The rooms do not look anything close to their advertisement pictures. the room was at best mediocre and I did not feel safe in the room. The pool was infested with tourist from Mexico city and if you went late forget finding a spot. Oh, and you have to give a pass for the towel at pool area and only... More 

Was this review helpful? Yes 1
Enoé Itzel S, Director General at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Antes que nada, le agradecemos la oportunidad que nos brindó de atenderle durante su estancia en el Grand... More 

2 reviews
5 of 5 stars Reviewed May 26, 2015

As always I had a wonderful time and staff couldn't been been nicer. I have been coming to this hotel since 1986 and still love it. Yes its an older property but the hotel couldnt be kept any cleaner. I have seen a lot of friends that worked here either retire or for whatever reason move on. But I would... More 

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Enoé Itzel S, Director General at Grand Hotel Acapulco, responded to this review
Google Translation

Estimado Huésped: Muchas gracias por haberse tomado el tiempo en escribir sus amables comentarios en Trip Advisor. Con gran placer... More 

Formby
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2015

Always made to feel very welcome at this well run hotel. The staff are terrific, the facilities are excellent for adults and children and the food is varied and good. The waiters will always accommodate a personal choice if not on the menu. For a beach holiday in one of the worlds most exotic locations this is the place. The... More 

Was this review helpful? Yes
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us.Thank you for your nice comments regarding our staff. I will make sure they recieve these note. I trust that... More 

Cabo San Lucas, Mexico
Level Contributor
85 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed April 14, 2015

The room was very large with a view of the pool and the beach. Nice sized patio. It was very clean and the staff responded promptly to requests----and there were many. Bed covered by two sheets and with A/C on it was freezing. The next day the staff issued us a blanket. No bath towels the first night, but the... More 

Was this review helpful? Yes
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comment card. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with us. At... More 

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