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DoubleTree Suites by Hilton Saltillo

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Blvd. Venustiano Carranza 8800, Saltillo 25208, Mexico (Formerly American Suites Resort & Spa)
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DoubleTree Suites by Hilton Saltillo
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DoubleTree Suites by Hilton Saltillo
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119 reviews from our community

Traveler rating
    32
    38
    23
    19
    7
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27
8
4
77
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rivalta di Torino, Italy
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Hotel itself has changed names a few times. Construction is a bit quirky. Not really up to a double tree standard, but it's good. I have stayed here 4-5 times. I get points with Hilton honors, and it is next to a good set of restaurants, so no having to drive to eat well. Everyone generally likes it. Staff is... More 

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Flushing, Michigan
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at the Doubletree for business in February 2015. Very friendly staff which will do anything for you. The breakfast buffet is very nice. Two bottles of water in the room were provided each day. The exercise room is better than most. Free weights. Two elliptical machines and two treadmills. One bike. There is also a cable machine for lifting... More 

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Shelby Township, Michigan
Top Contributor
66 reviews 66 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 22, 2015

It appears my room 381 was recently renovated. The room next door was still being renovated. The upgrades are awesome! The bed was great, the towels were plush and soft. The hotel service was good as well. The workout room had a good set of equipment in it. I wish I had trunks to go swimming cause the pool was... More 

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Los Angeles, United States
1 review
5 of 5 stars Reviewed February 18, 2015

Although I do not speak Spanish, the staff were so accommodating and friendly and made every attempt to understand my needs. The language barrier was not an issue at all. The rooms are clean and comfortable. The cleaning staff is so accommodating and thorough. It is the perfect setup when traveling for business. The suite with kitchen is a great... More 

Review collected in partnership with DoubleTree by Hilton

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Bowling Green, Kentucky, United States
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 20, 2015

I'm a Hilton Gold member and was at the hotel for over 5 weeks total in Dec/Jan and had a fabulous stay, rating this hotel a 4 instead of a 5 is completely due to the need to renovate rooms - they are a bit dated, but are slowly but surely being updated. The staff was fabulous, I'm amazed that... More 

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Sterling Heights, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed January 13, 2015

The staff here is always cheerful and helpful. The location along the main road (Blvd. de Carranza) is great. At least five different restaurants (Sea food, Italian, Japanese, etc.) located next to the hotel. I stay here regularly. They are in the process of updating the rooms to the Hilton standard.

Review collected in partnership with DoubleTree by Hilton

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Saltillo, Mexico
1 review
4 of 5 stars Reviewed January 12, 2015

This hotel location has an excellent variety of great dining in close proximity - within short safe walking distance from the lobby door. Of the several (at least 6) eateries available I have yet to expand beyond the 4 that almost share the same parking lot. - Pacifica seafood, Francessco Italian, Garufa Argentinian steak, and a very good sushi restaurant.... More 

Review collected in partnership with DoubleTree by Hilton

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Cedar Falls, United States
2 reviews
5 of 5 stars Reviewed January 10, 2015

Clean room, quiet atmosphere and a pleasant location. Enjoyable experience for my purposes and business in Saltillo, Mex. The staff was competent and spoke English quite easily which made communications and check in/out very easy.

Review collected in partnership with DoubleTree by Hilton

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Pittsburgh, Pennsylvania
2 reviews
1 of 5 stars Reviewed November 19, 2014

I am a Hilton GOLD member and travel extensively. During a five night stay, I was moved to three different rooms for reasons of dirt, noise, and lack of water. The general manager is unwilling to speak to his guests personally and has his staff act as "go-betweens". If ever in Saltillo again, I WILL NOT be staying at this... More 

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Jonathan A, Director de Relaciones con Clientes at DoubleTree Suites by Hilton Saltillo, responded to this review

Dear usgrant1863. Thank you for taking the time to tell us about your experience at our property.I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem.We appreciate your sharing your concerns, and it is our hope... More 

Indianapolis, United States
1 review
2 of 5 stars Reviewed October 22, 2014

There were roaches in my room and No actions were taken to fix it. I was not even asked to move to a different room. It reallt seemed as if they were not worried about what I was telling them. That was my first night and I stayed 2 weeks, so the rest of the trip was not very enjoyable.

Review collected in partnership with DoubleTree by Hilton

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Jonathan A, Guest Relations Manager at DoubleTree Suites by Hilton Saltillo, responded to this review

Dear Jeffrey J I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a great experience. We work closely with a local professional contractor company to address... More 

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