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DoubleTree Suites by Hilton Saltillo

3.5 of 5 Blvd. Venustiano Carranza 8800, Saltillo 25208 , Mexico (Formerly American Suites Resort & Spa)
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DoubleTree Suites by Hilton Saltillo
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DoubleTree Suites by Hilton Saltillo
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106 reviews from our community

Traveler rating
    26
    31
    23
    19
    7
See reviews for
25
8
3
68
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Pittsburgh, Pennsylvania
2 reviews
1 of 5 stars Reviewed November 19, 2014

I am a Hilton GOLD member and travel extensively. During a five night stay, I was moved to three different rooms for reasons of dirt, noise, and lack of water. The general manager is unwilling to speak to his guests personally and has his staff act as "go-betweens". If ever in Saltillo again, I WILL NOT be staying at this... More 

Was this review helpful? Yes
Jonathan A, Director de Relaciones con Clientes at DoubleTree Suites by Hilton Saltillo, responded to this review

Dear usgrant1863. Thank you for taking the time to tell us about your experience at our property.I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem.We appreciate your sharing your concerns, and it is our hope... More 

Indianapolis, United States
1 review
2 of 5 stars Reviewed October 22, 2014

There were roaches in my room and No actions were taken to fix it. I was not even asked to move to a different room. It reallt seemed as if they were not worried about what I was telling them. That was my first night and I stayed 2 weeks, so the rest of the trip was not very enjoyable.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jonathan A, Guest Relations Manager at DoubleTree Suites by Hilton Saltillo, responded to this review

Dear Jeffrey J I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a great experience. We work closely with a local professional contractor company to address... More 

Westport, Indiana
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 12, 2014

When in Saltillo this hotel works perfectly with being close to the airport and work. It also has several very places to eat within walking distance. Definately a good and safe place to stay if you are working in the Ramos Arizpe Saltillo area.

Was this review helpful? Yes
Jonathan A, Guest Relations Manager at DoubleTree Suites by Hilton Saltillo, responded to this review

Dear igphunt : Thank you so much for taking the time to submit your review. On behalf of the entire staff and management team, I’d also like to thank you for your loyalty to the brand; it was a pleasure having you here. Our hotel values your patronage and appreciate you taking the time to share your comments. Again, we... More 

Tecumseh, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 29, 2014

The hotel was adequate and the attached restaurants were excellent. It's stupid to have a minimum of characters in a review. It's stupid to have a minimum of characters in a review. It's stupid to have a minimum of characters in a review. It's stupid to have a minimum of characters in a review.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Jonathan A, Guest Relations Manager at DoubleTree Suites by Hilton Saltillo, responded to this review

Dear Tim M. Thank you for taking the time to tell us about your experience at our property. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely. John Al More 

Detroit, Michigan
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed September 5, 2014 via mobile

The title sums up my recent trip to the double tree. I was initially given room 131. There was evident flood damage in the laminate floor and a musty smell. I tired to put up with the smell but later the first night I started to have breathing issues, and asked for another room. The front lobby staff was nice... More 

Was this review helpful? Yes
Jonathan A, Director de Relaciones con Clientes at DoubleTree Suites by Hilton Saltillo, responded to this review

Dear Guest. Thank you for your feedback. I understand that you were not completely satisfied and do apologize for the problems you experienced. Room conditions issues are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest standars and that our guests are 100%... More 

Michigan, United States
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 13, 2014

Hotel needs upgrading, originally an American Suites property, but they have done little to nothing since the take over (several years back). Not the typical Double Tree Hotel that one is use to. Initial appearance is acceptable, but once stay you will soon see, things are not as they appear. Check your windows, because many don't lock.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Jonathan A, Director of Sales at DoubleTree Suites by Hilton Saltillo, responded to this review

Dear Keith N. Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with the appearance of our property. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope... More 

Eagle Pass, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 3, 2014

This hotel looks fine from the outside but when I arrived the reception personnel did not listen to my demands, telling me that this was the only room available, at night when I took a look at the parking lot it was full only like 20%, and I never saw a group of people at breakfast to be very large... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Jonathan A, Director of Sales at DoubleTree Suites by Hilton Saltillo, responded to this review

Dear Saul G. Thank you for your feedback. I understand that you were not completely satisfied and do apologize for the problems you experienced. Reservations issues are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the booking requested and that our guests are 100%... More 

st.catharines
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 8, 2014

The location of the hotel convenient, the facility is safe, the staff is courteous, the building is clean, the sweet was roomy and comfortable. The breakfast buffet made mornings convenient and the verity was awesome. Would recommend.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jonathan A, Manager at DoubleTree Suites by Hilton Saltillo, responded to this review

Dear Slammer_10 We thank you for your great 5 star review! We are looking forward to host you a our guest again! Best Regards. More 

Muskegon, United States
1 review
4 of 5 stars Reviewed May 19, 2014

The difference is the people. I am away from home and can not speak the language. The staff at doubletree all spoke pretty good english. They truely cared about any issues I had and helped me take care of them. The breakfast is top notch. The service was great. Don't know what else I can ask for when away from... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jonathan A, Director of Sales at DoubleTree Suites by Hilton Saltillo, responded to this review

Dear Bill K. Thank you very much for taking the time to share your very important comments with us. Let us remind you that you have been a very valued guest for us, and we really thank you for giving us the opportunity to serve you soon. We hope you give us the opportunity in the near future. Best Regards, More 

Brampton, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2014

Excellent Hotel for Business travelers, has good restaurants in vicinity , good customer service, good breakfast and good bar . Will try to help you , provided shuttle for me see downtown and see some other places of interst

Was this review helpful? Yes
Jonathan A, Director of Sales at DoubleTree Suites by Hilton Saltillo, responded to this review

Dear Deepinder G We thank you for your preference and your business!! Comments from our guest enables us to provide the best service possible. We thank you again for your loyalty and confidence. Hoping to see you in the near future! Best Regards. More 

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Additional Information about DoubleTree Suites by Hilton Saltillo

Address: Blvd. Venustiano Carranza 8800, Saltillo 25208 , Mexico (Formerly American Suites Resort & Spa)
Phone Number:
Location: Mexico > Northern Mexico > Coahuila > Saltillo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree Suites by Hilton Saltillo 3.5*
Number of rooms: 125
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Also Known As:
American Suites Resort And Spa
American Hotel Saltillo
American Suites Hotel

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