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Crowne Plaza Hotel Nuevo Laredo

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Paseo Colon 3333 | Colonia Jardín, Nuevo Laredo 88280, Mexico
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Crowne Plaza Hotel Nuevo Laredo
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Crowne Plaza Hotel Nuevo Laredo
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22 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Antonio, Texas
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed May 12, 2015

Check in is easy enough, and service was hit or miss depending on who was at desk. I wonder how much IHG checks these international hotels. Many areas needed repairs, was very noticeable. I was with a few people over a span of days, so apart from my room, we had 2 others. The TV's were old and not the... More 

Was this review helpful? Yes
JuanMCortes, Public Relations Manager at Crowne Plaza Hotel Nuevo Laredo, responded to this review

Dear Heather We thank you for writing us a review of your stay at our hotel, we appreciate your comments which will be taken into account by our management for follow-up of the issues mentioned as well for the remodeling and upgrading of several areas of our hotel for the improvement of our quality of product and service. More 

Ajijic
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed March 2, 2015

We were using GPS to find the hotel unfortunately the road it wanted us to use was under (re)construction after travelling through an awful lot Nuevo Laredo I would have preferred never to see we arrived. The highlight of the hotel is the secure underground car park the rest is only average. The pool was closed due to the season,... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Nuevo Laredo, responded to this review

Dear Iain M, Thank you for your feedback and for choosing our hotel. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that your comments will be looked into and take actions accordingly. While we understand that your stay was not 100% satisfactory, we would hope that you would give... More 

toronto, Canada
2 reviews
2 of 5 stars Reviewed October 3, 2014

Be prepared for a long night of continuous and very loud plumbing rattles and honks. The staff were familiar with the issue - but - replied with a defeated shrug. The on-site manager would not consider a rebate of any kind. ( after all - it's my fault - I booked it ). Other reviews have stated the poor staff... More 

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JuanMCortes, Public Relations Manager at Crowne Plaza Hotel Nuevo Laredo, responded to this review

Dear Randy Thank you for taking part of your time to write a review of our hotel, we offer you our apologies for not achieving your expectations of our hotel and for the lack of attention from our staff. We are currently remodeling our rooms to mend the aforementioned issues. Also your comments are being taken into account for the... More 

Travelers are raving about these Nuevo Laredo hotels

Houston
1 review
2 of 5 stars Reviewed September 30, 2014

Pros: Clean. Convenient to key locations in the city. Cons: A/C didn't work too well. We downgraded from room w/Jacuzzi to room w/o yet only got discount of $3 USD for room w/o Jacuzzi. When I called back to discuss this the front desk would not put me through to management and simply repeatedly stated those were the rates. No... More 

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JuanMCortes, Public Relations Manager at Crowne Plaza Hotel Nuevo Laredo, responded to this review

Dear Mike We would like to thank you for review of our hotel, we're sorry we couldn't meet your expectations due to the aforementioned issues. Your comment will be taken into account by our staff for the improvement and correction of our service and overall quality. More 

Andover, MA
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 8, 2014

Pros: Easy to find Garage parking Nice people Clean Cons: Breakfast not great far from fresh fruit Bar not open until 6pm and closed on Sunday Junior suite - normal room with a bit more space No hot water in Junior suite No sleeper sofa No microwave No snack bar

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Nuevo Laredo, responded to this review

Dear cm3ward, Thank you for taking the time to post a review of our property. We are pleased to know you liked the cleanliness of our hotel and friendliness of our staff. We would like to apologize you were not satisfied with our breakfast selections and the room accommodations you had. Your feedback is very important to us as this... More 

Houston, Texas
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 7, 2014

I stay at this Crown Plaza in Nuevo Laredo a couple of times a year. I have family in Nuevo Laredo I visit usually during Christmas and Summer. The stays at the Crown Plaza are typically a good experience. The rooms are comfortable and the service staff is friendly. In almost all occasions, the a/c units have been noisy. If... More 

Was this review helpful? Yes 1
JuanMCortes, Public Relations Manager at Crowne Plaza Hotel Nuevo Laredo, responded to this review

Thank you for taking your time to write a review and of course making us your hotel of choice. We’re glad you've had pleasant stays with us and we appreciate your feedback and we'll take it into account and look into the A/C issue. We hope to see you soon in the coming seasons. More 

Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 25, 2013

It was very clean, very nice beds. The breakfast is awesome.The front desk staff always great? I just have one complaint the pillows. Nice parking. The location in a nice part of town and only 1 minute from US Consulate. Close to Hospitals and big pharmacy and convenience store. Nice restaurant cross street from the hotel.

Was this review helpful? Yes 4
JuanMCortes, Public Relations Manager at Crowne Plaza Hotel Nuevo Laredo, responded to this review

Thank you so much for your review of our hotel. We are very pleased to hear that you had a great stay and enjoyed our service, we value your feedback and we'll look into the details mentioned and we'll look forward for your next visit. More 

Greenwich CT
Level Contributor
205 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed November 17, 2012

I don't have anything to compare this with in Nuevo Laredo. I was there as a guest of a College and was told this is the best in Nuevo Laredo. It was certainly satisfactory. The wifi was very spotty and the room didn't smell fresh. The room service was wonderful and they tried very hard to please. I wanted a... More 

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JuanMCortes, Public Relations Manager at Crowne Plaza Hotel Nuevo Laredo, responded to this review

We are thankful for your comments that help us improve our room quality and service. We're glad to know that we could serve you your desired dish, we're looking forward to have you as our guest again. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 1, 2012 via mobile

It was very clean, very nice nice beds. comfortable pillows and blankets, good chanels, HBO and other really good chanels. It was a little pricie :( 1,400 pesos per night. They do provide toothbrush, toothpaste, lotions, razo, etc. the people that work there try to be nice. The breakfast is AWESOME!

Was this review helpful? Yes 1
JuanMCortes, Public Relations Manager at Crowne Plaza Hotel Nuevo Laredo, responded to this review

It pleases us to know you had a really nice stay at our hotel, we passed your kind words along to our restaurant and housekeeping staff. We contemplate all our guests' needs with amenities as well with service, so guests fully enjoy the value of their stay. We appreciate your comments and hope to see you again soon! More 

Fairfax, Virginia
Level Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed November 13, 2011

I spent three nights here on business. My room was a generous size with two queen beds and was clean. The bathroom was a good size and well stocked with toiletries. The television which was an older non-flat screen, non-LCD had a decent selection of channels in English and Spanish. The staff whom I encountered were friendly and helpful. The... More 

Was this review helpful? Yes
JuanMCortes, Public Relations Manager at Crowne Plaza Hotel Nuevo Laredo, responded to this review

At Crowne Plaza Nuevo Laredo our goal is to make your stay a pleasant one for which we are grateful for your comments that help us to keep improving our service, next time you visit Nuevo Laredo we hope to welcome and service you again. We thank you for taking your time to make this review. More 

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89 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (30)
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Dining (9)
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Hotel & grounds (24)
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Business center/function rooms (9)
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Pool/beach area (2)
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Other (15)
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