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Hilton Garden Inn Monterrey

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Blvd Antonio L. Rodriguez No. 1880 | Nuevo Leon, Monterrey 64650, Mexico
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1 room 1 adult
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Hilton Garden Inn Monterrey
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207 Reviews from our TripAdvisor Community

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Cedar Hill, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel is an older building but has been remodeled, staff was great, restaurant was good and hours of operation helped with my schedule I had. Quiet. Sheets and towels need a little softener! Average internet, but for emails is fine, not for streaming.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Stephen C
Queretaro, Mexico
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel in January 2016. The area is not pedestrian friendly but good enough to locate if you are driving and close enough to dining and shopping options. The hotel staff was friendly, especially the people at the restaurant. The hotel feels a bit old but quite comfortable, it is equipped with underground parking and the rooms... More 

Helpful?
Thank Patricia R
Frankfurt, Germany
Level Contributor
124 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed November 19, 2015

Nothing special here, friendly staff, amenities as expected but all in all rather average. Small exercise room (2 treadmills, elliptical, bike), small pool available. Breakfast with fresh omelettes was quite nice. Rooms are relatively quiet considering the location, and it's very close to the business district

Helpful?
Thank matrask
Mirna G, Gerente at Hilton Garden Inn Monterrey, responded to this review

Dear Guest: Thank you for taking a moment to share your experience. I am happy to hear you found the service to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Mirna Garcia Hernandez General Manager Hilton Garden Inn Monterrey mirna.garciahernandez@hilton.com 52 81 8122-8000 More 

Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed October 28, 2015

There was a mixed experience. The front desk staff were very helpful and friendly. But many of the others doing work were not up to standards expected by business travelers. The exercise room was poor and the pool uninviting. Things in the room weren't right that showed lack of thoroughness. Iron too big for its holder, ironing board too tall... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kent M
San Jose, California, United States
2 reviews
5 of 5 stars Reviewed October 18, 2015

Excellent hotel worth the money. Facilities are excellent and room WIFI is strong. Hotel is conveniently located. Hotel breakfast is healhy with number of items to select from. Bed have mechanism to make it hard or soft for individuals with health problems.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Navin_25
Mirna G, Gerente at Hilton Garden Inn Monterrey, responded to this review
Google Translation

Estimad@ Navin_25: Mil gracias por compartir con nosotros sus comentarios y experiencia en nuestra propiedad. Para una servidora y para... More 

Miami, Florida
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 10, 2015

I found this hotel amazing for the price. Pros: The cost vs. benefit is great. Comfortable bed, good speed internet. Cons: The gym is very small and furniture in the bedroom is old. Another thing to mention is that there not walkable places but shopping mall are 10 minutes driving. I would stay again at this hotel which I found... More 

Helpful?
Thank marcos_albuquerque
Mirna G, Gerente at Hilton Garden Inn Monterrey, responded to this review

Dear Guest: Thank you for taking a moment to share your experience. I am happy to hear you found the hotel comfortable to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Regards, Mirna Garcia General Manager More 

Matamoros, Mexico
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 1, 2015

I got very disappointed with the service of this hotel. Two out of the three days I stood there, my room was not set up by the time I arrive to the room in the afternoon, around 5-6 pm. I had to get back to the lobby to wait about 45 minutes while they clean up the room. Moreover, the... More 

Helpful?
Thank MiguelHernandezP
Mirna G, Gerente at Hilton Garden Inn Monterrey, responded to this review

Dear Guest: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely, Mirna... More 

Travelers are raving about these Monterrey hotels

Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 16, 2015

The hotel is good, clean and services are great. Restaurant in the hotel is also good. Price is ok for a Hilton Garden Inn. Unfortunately, there are no many restaurants around the hotel (walking distance), but there are good malls around it (10 min by taxi).

Helpful?
Thank Cszepak
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Guest: Thank you for taking the time to share your experience about your recent stay at our hotel. As a Diamond HHonors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.... More 

layton, United States
1 review
5 of 5 stars Reviewed July 20, 2015

The experience was really great and the people was really nice and I recommend this hotel in Monterrey. The restaurant was very good as well. They also helped me rent a car for a much better price than the airport.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ramon V
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Guest: Thank you for choosing Hilton Garden Inn Hotel for your recent stay in Monterrey N.L. We have read your comments about the Hotel and we appreciate you taking the time to write us. It was a pleasure having you as guest and to serve you, as the satisfaction of our guest is our top priority. I take this... More 

Torreon, Mexico
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed June 27, 2015

I stayed here a couple of days ago. The location of the hotel is very good, It was convenient for my business trip to San Pedro Garza, It's not very far away from shopping malls and other restaurants (not on a walking distance but by Taxi). Their breakfast is good, it's a buffet style and It's pretty reasonable. The rooms... More 

Helpful?
Thank Roberto C
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Guest: Thank you for choosing Hilton Garden Inn Hotel for your recent stay in Monterrey N.L. We have read your comments about the Hotel and we appreciate you taking the time to write us. It was a pleasure having you as guest and to serve you, as the satisfaction of our guest is our top priority. I take this... More 

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