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Hampton Inn by Hilton Monterrey/Galerias-Obispado

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Avenida Gonzalitos, 415 Sur | Colonia Obispado, Monterrey 64060, Mexico
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Hampton Inn by Hilton Monterrey\/Galerias-Obispado
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299 Reviews from our TripAdvisor Community

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Mexicali, Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Old hotel in a bad location. Too complicated to arrive here. Feels like a cheap place. Internet is incredibly bad. Set of towels is limited. No happy hour. Conclusion: night rate is so expensive compared with expectations.

Helpful?
Thank hernandezf1
Atlanta, Georgia
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I used to live almost across the street from this hotel 16 years ago but never stayed here. More that a decade after I left the city I came back and remembered this little hotel in my neighborhood and since I am a Hilton Diamond member I booked it in a heartbeat. Well, that hotel is very old and it... More 

Helpful?
Thank Romex-Romex

Travelers are raving about these Monterrey hotels

Cypress, Texas
Level Contributor
148 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed December 11, 2015

When we go to Monterrey we stay at this hotel The staff: front desk, breakfast area, security guard every one is very nice and helpful. Breakfast is wonderful with scrambled eggs, chilaquiles (tortillas with chili sauce), tamales, pancakes, fresh bread, etc. First time here with our two month old and staff was accommodating when I had to use the microwave... More 

Helpful?
Thank aghyba
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed November 30, 2015 via mobile

Hotel and location both was good... food was also good. But faced a lot of issues with Internet. ... huge packet drop...call drop.. intermittent connectivity. ... Foul smell in room for 1st day but it was sorted out next day

Helpful?
Thank Soberoi1
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed November 23, 2015

Not recognized as Gold member Internet never worked while staying Old and malfunctioning AC/Heater system I reported these issues and front desk just told me that they will work on that but noone really did anything to fix these problems

Review collected in partnership with Hampton

Helpful?
Thank cuauhtemocn2015
Portland, Oregon
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 16, 2015

I always enjoy my stays at Hampton Inns. The bedding is always so comfortable and it is white so you know it is always fresh and clean. Great clean rooms..great service, Predictably good. A bit on the pricey side but the quality is worth it.

Review collected in partnership with Hampton

Helpful?
Thank DesertAniTa
Simpsonville, SC, United States
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed October 28, 2015

I checked into this hotel (and stayed the second night) due to its location, plus I had paid for the full reservation in advance. ARRIVAL / CHECK-IN: - Run down hotel: you can tell management has not done a good job at keeping up with it. Even the logo had burnt light bulbs. Musty smell throughout. - It took a... More 

Review collected in partnership with Hampton

Helpful?
Thank Ricardo S
Erika A, Gerente at Hampton Inn by Hilton Monterrey/Galerias-Obispado, responded to this review

Mr. Solorzano, It is a pity that you had a bad experience with us. I offer apologies for this. I also want to tell you that our hotel is in the process of remodeling from November 16. Our the Front Desk Manager Antonio Gonzalez will contact you to apply our warranty 100 Hampton. Thank you for your time and feedback.... More 

Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed October 10, 2015

The hotel is good and cheap. Nice located close to a mall (Galerias) and restaurants (Italiannis, Applebees, etc…). Typical Hampton-Inn hotel. Room is just ok, everything is a little old. Staff is friendly. I would stay again. Free breakfast and wi-fi. No room service available, but there are good delivery options in the region.

Helpful?
Thank Cszepak
Erika A, Gerente at Hampton Inn by Hilton Monterrey/Galerias-Obispado, responded to this review
Google Translation

Estimado Huesped, Muchas Gracias por sus comentarios, es un gusto saber que cumplimos con sus espectativas. Lo esperamos pronto de... More 

Ciudad Guzman, Mexico
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 17, 2015

This is a very nice hotel. I worked for Hampton Inn in the United States for a while, and there are a lot of American Hampton Inns that aren't as nice as this one. Very safe, nice amenities, great breakfast, and a comfortable room. You even get potable water and great water pressure in the showers, which are real luxuries... More 

Helpful?
Thank 307inMexico
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed July 13, 2015

No problems, just noticed that inside the room internet access slows down because wifi power level decreases inside the room. But for everything else, no mayor issues Thanks Hampton Inn for being very servicial

Review collected in partnership with Hampton

Helpful?
Thank cuauhtemocn2015
Erika A, Gerente General at Hampton Inn by Hilton Monterrey/Galerias-Obispado, responded to this review

Dear Guest We appreciate your positive comments. Your satisfaction is our Comitment. We´ll be glad to have you again Erika Aregullin More 

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