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All 90 Monterrey hotels

Holiday Inn Monterrey Norte

3.0 of 5 Hotel   |   Avenida Universidad 101 | Co El Roble, Monterrey 66450, Mexico
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Ranked #35 of 90 Hotels in Monterrey
A recent review
4 of 5 stars Reviewed December 30, 2013
olitafeliz Monterrey, Mexico
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32 reviews from our community

Traveler rating
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    12
    10
    4
    1
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7
4
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Monterrey, Mexico
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 30, 2013

We only spent a night here. Comfy bed and clean room. The breakfast buffet, was nice, they have more choices than other hotels, the best was the fresh orange juice. Staff was friendly. There are more classy holidays, but if you need to be near this area of the city "san nicolas" is ok! You can take bus no. 1... More

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HUMBERTO R, Guest Relations Manager at Holiday Inn Monterrey Norte, responded to this review

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the... More

Genoa, Italy
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 7, 2013

This is not an Holiday Inn superior class but we can say that the waiters at the brekfast service as well as the location near the several malls jointly with the not expensive cost, make this hotel one of the best choices when you travel for business in Monterrey.

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IHGCare, Guest Relations Manager at Holiday Inn Monterrey Norte, responded to this review

Dear A TripAdvisor Member, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

The Holiday Inn Monterrey Norte Mexico is a good hotel which provides value for money and a nice place to retreat after long day at work or after spending a day traveling around the a nice refinal city in north Mexico -- MOnterrey city

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Killeen
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 10, 2013

It was a very good stay there. No major inconveniences. The Staff was very friendly. The room was nice and clean, the only thing I did not like was the pet odor. I guess I did not know this hotel was ok with pets other than that I should had asked for a different room.

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Paducah, Kentucky
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 27, 2013

This is a hotel long past its prime and in dire need of infusion of cash for upgrades. Everything about it says "worn out". There is no elevator, although there is only one upper level to negotiate- still a problem with bags. The service is "OK", but not great, and the staff is friendly enough. We arrived late and left... More

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IHGCare, Guest Relations Manager at Holiday Inn Monterrey Norte, responded to this review

Dear Mark S, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The... More

Mexico City, Distrito Federal, Mexico
1 review
1 of 5 stars Reviewed June 15, 2013

Having to leave your dogs in a cage in the back of the parking lot with no space IS NOT BEING PET FRIENDLY! The hotel security wouldnt even let them out onto the grass... This is a terrible hotel on a busy street with lots of traffic and noise and it is WAY too expensive for what they offer! Terrible,... More

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IHGCare, Guest Relations Manager at Holiday Inn Monterrey Norte, responded to this review

Dear Doris P, Thank you very much for sharing your experience with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. While we are a pet friendly hotel, we implement strict pet guidelines to ensure that we accommodate all our guests' preferences, I... More

Ajijic, Mexico
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 13, 2013

We only spent a night there, it was fine....Comfy bed, clean room, attractive enough. The Best part was the breakfast buffet, included in the price of the room...it was freakin awesome! Fresh o.j., omelets, even huitlacoche ( a delicacy) . It was very good, I would stay at this hotel again just so I could eat breakfast there.

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IHGCare, Guest Relations Manager at Holiday Inn Monterrey Norte, responded to this review

Dear Foodrx, Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and we are pleased that the room accommodations as well as the breakfast served during your stay were the highlights of your stay. Thank you again for your review and we hope to have an... More

Dallas, Texas, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 27, 2013

The general experience is not so good, with dirty carpets and an overall "old" feeling inside the hallways. I usually travel with my pet and other hotel chains let you keep it inside the room. Here they sent my dog to a filthy cage outside the building with nighttime temperatures almost below freezing. I was admonished for trying to cross... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Monterrey Norte, responded to this review

Dear Juan Pablo R, Thank you so much for your recent comments. We are hospitality professionals who pride ourselves on delivering world class service. For that reason, the comments regarding the level of service from our hotel staff, condition of the hotel and poor service are troubling and will certainly be looked into. I assure you the feedback of our... More

Mexico City, Mexico
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 6, 2013

WE payed for the night with breakfast included, they did not give us the breakfast saying it was a mistake, but they charged the full price in advanced. We ask the recepcionist about hte cost of the call to 800, she said it was free, when we checked out they charged a,lot for one call. They usually have parties, the... More

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IHGCare, Guest Relations Manager at Holiday Inn Monterrey Norte, responded to this review

Dear IRA_LELI98, Thank you very much for your recent stay with us. I am deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional detail regarding... More

Contributor
12 reviews 12 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 14, 2012 via mobile

The hotel is definetely timed, I normally pay too much attention into details, but you do not mind that too much probably you will not notice, the staff was ok nothing extraordinary, the breakfast was a buffet with warm food,( omelette, chilaquiles, pozole,) nothing bad for a 90usd nigth rate, if I would stay here again? , I would think... More

Was this review helpful? Yes 1
Management response:

Dear Smartbob, Thank you for taking time out of your busy day to leave us a candid review. We are glad you liked the value of our hotel as well as our breakfast options. I apologize you were not satisfied with the room accommodations received. While we understand that your stay was not 100% satisfactory, we would hope that you... More

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Additional Information about Holiday Inn Monterrey Norte

Address: Avenida Universidad 101 | Co El Roble, Monterrey 66450, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Monterrey Norte 3*
Number of rooms: 198
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Also Known As:
Holiday Inn Monterrey
Monterrey Holiday Inn

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