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All 78 Monterrey hotels

Crowne Plaza Monterrey

3.5 of 5 Hotel   |   Avenue Constitucion 300 Oriente, Monterrey 64000, Mexico
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Crowne Plaza Monterrey
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66%
Ranked #16 of 78 hotels in Monterrey
A recent review
5 of 5 stars reviewed 1 week ago
Juan F South Padre Island
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129 people have reviewed this hotel

Traveler rating
    31
    53
    24
    14
    7
See reviews for
11
5
13
83
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
South Padre Island
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed there for a wedding, weekend. Rooms are fairly spacious and very clean. Furniture is comfortable and fairly new. Staff goes all out to grant your wishes. Valet is free and car is parked in underground lot below hotel. Pool is inside with spacious glass roof and large heated spa, well chlorinated as that is very important to me. Ordered... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear JuanF, thanks for sharing your opnion about your experience at our hotel, we are pleased that the Hotel facilities, location and services met your expectations. Thanks for recommending General Manager More

Holt, Michigan
Contributor
16 reviews 16 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is very near our company plant in Monterey. The hotel is safe, comfortable and have good restaurant. The breakfast have a lot of selection but a little bit pricey even to the US standards. The shuttle bus can take you back and forth to the airport (also near the hotel) every 30 minutes.

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Priscila L, Thanks for sharing your experience at Crowne Plaza, we are pleased that the hotel met its expectations. We hope soon General Manager More

Houston, Texas
Top Contributor
184 reviews 184 reviews
47 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed July 6, 2014

The staff here try hard, and I particularly recommend the very helpful Luis the concierge, but the hotel is worn and there are better options both in terms of location and standard of the rooms. I did also like the breakfasts. The problem is that the hotel needs a renovation. The interior despite having a huge atrium is dark and... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear George Y, Thanks for posting your comments about your past experience in our hotel, we are very sorry not meet your expectations, we do the best to keep clean and updated facilities. Thank you for your feedback, help us improve. General Manager More

Riverside, California
Contributor
20 reviews 20 reviews
11 hotel reviews
5 of 5 stars Reviewed June 8, 2014

My travel agent made a mistake and booked a day after my arrival, not a problem even the hotel was booked the placed me in a smoking room for a night and honestly it didn't smell like smoke at all, great job. Next day my room was available. Both rooms outstanding maintenance, no mold in bathrooms at all! super clean.... More

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MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear ssanchez72: Thanks for posting your experiance on your last visit to our Crowne Plaza Monterrey, I'm glad to know that we meet your Service and Facilities expectations. Best Regards More

Mexico City, Mexico
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 19, 2014

I must say that the hotel has seen its better days and the rooms we saw really need some updates. The good and definitely best thing was the food. The breakfast buffet was incredible and you could get more or less whatever you want. Sundays there is some kind of special gigantic lunch buffet and I would definitely eat here... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear mab333, thank you very much for sharing your opnion about your visit to our hotel, we are pleased to have met your expectations, the chef is happy to know your opinion about our buffets. Thanks for recommending More

Springfield, Massachusetts
Top Contributor
54 reviews 54 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 7, 2014

Went there on business. Good hotel, close to local market, would not walk around at night. There as a Federal officer posted near the hotel. The food at the Plaza was good. They had some nice entertainment at night.

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Daer Fortguy1415 Thanks for letting us know your opinion about your last stay in our hotel Crowne Plaza Monterrey, we are pleased to know that we met your service expectations. Thanks for recommending General Manager More

New York City, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 21, 2014

On my arrival to my floor I noticed large stains on the hallway carpet. The room was shabby with old worn furniture and a torn chair. Again the room rug had stains and the AC system was old and did not adequately cool the room for 24 hours. It didnt take long to notice there was no usable wifi signal... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Monterrey, responded to this review

Dear Michael C, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on the room condition particularly... More

Seattle, Washington
Top Contributor
109 reviews 109 reviews
19 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed March 10, 2014 via mobile

Spent two nights at the crown plaza. It was in a great location to downtown sights. The staff at the front desk was a bit cold, but that might be because they did not speak English very well and my Spanish was terrible. The room was big. The bed and bathroom was ok, but not as nice as other crown... More

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MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Mataturider Thank you very much for choosing our Crowne Plaza Monterrey hotel , we are pleased to know that we meet your facilities and service expectations, we feel sorry that front desk staff did not do their best, I offer an apology. Your feedback is valuable and helps us improve, thank you for your preference. GM More

Bowling Green, Kentucky
Contributor
15 reviews 15 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2014

Overall condition, friendliness and location are very good. The breakfast is OK, but would prefer free morning coffee in reception area. However with coffee shop it might be understandable that there is no free coffee - perhaps should upgrade coffee selections if we are going to pay. Lounge is indoor and outdoor, cigars and good libations are available. Cigar selections... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Ed R: Thank you very much for taking the time to give us your feedback, we are pleased you will be satisfied with the staff´s service, location and Food & Beverage, appreciate the comment about coffee, we take care to to improve this issue. Hope to see you soon. Best Regards General Manager More

Lebanon, New Jersey
Top Contributor
786 reviews 786 reviews
106 hotel reviews
259 helpful votes 259 helpful votes
4 of 5 stars Reviewed January 29, 2014

One thing I do not understand is why at every hotel in USA you check-in in 30 seconds and check-out even faster [zero] while at hotels outside USA it is a several minute affair. Room here was average. One neat feature - a light in the closet that came up when you open the door. Bad feature - small bathroom... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

morgan 2010: Thank you for staying at our hotel Crowne Plaza Monterrey, your feedback is very valuable and use it to improve, we will work to improve the Check in process, I offer an apology. Hope you soon. More

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Additional Information about Crowne Plaza Monterrey

Address: Avenue Constitucion 300 Oriente, Monterrey 64000, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Monterrey 3.5*
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Also Known As:
Crowne Plaza Monterrey Hotel Monterrey
Monterrey Crowne Plaza

35 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza Monterrey, located in the Monterrey Historic Area on Avenida Constitución, in the heart of Monterrey, is just a few minutes from the Mariano Escobedo International Airport and major business centers, as well as the most important museums and entertainment facilities. Our facilities include rooms for conventions with a capacity of up to 1200 people, a business center that is open 24 hours a day, high-speed Internet access in the rooms, our new Sleep Advantage concept, Club Solarium with jacuzzi, indoor heated pool, gym, massage room and sauna. ... more   less 
Number of rooms
403

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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