We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 78 Monterrey hotels

Crowne Plaza Monterrey

3.5 of 5 Hotel   |   Avenue Constitucion 300 Oriente, Monterrey 64000, Mexico
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Monterrey to your Saves list
Crowne Plaza Monterrey
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Expedia.com IHG Orbitz.com
and 7 more sites!
66%
Ranked #14 of 78 hotels in Monterrey
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed March 10, 2014
Mataturider Seattle, Washington
Write a Review

120 people have reviewed this hotel

Traveler rating
    31
    47
    24
    11
    7
See reviews for
10
5
12
75
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

On my arrival to my floor I noticed large stains on the hallway carpet. The room was shabby with old worn furniture and a torn chair. Again the room rug had stains and the AC system was old and did not adequately cool the room for 24 hours. It didnt take long to notice there was no usable wifi signal... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Monterrey, responded to this review

Dear Michael C, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on the room condition particularly... More

Seattle, Washington
Top Contributor
104 reviews 104 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 10, 2014 via mobile

Spent two nights at the crown plaza. It was in a great location to downtown sights. The staff at the front desk was a bit cold, but that might be because they did not speak English very well and my Spanish was terrible. The room was big. The bed and bathroom was ok, but not as nice as other crown... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Mataturider Thank you very much for choosing our Crowne Plaza Monterrey hotel , we are pleased to know that we meet your facilities and service expectations, we feel sorry that front desk staff did not do their best, I offer an apology. Your feedback is valuable and helps us improve, thank you for your preference. GM More

Bowling Green, Kentucky
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2014

Overall condition, friendliness and location are very good. The breakfast is OK, but would prefer free morning coffee in reception area. However with coffee shop it might be understandable that there is no free coffee - perhaps should upgrade coffee selections if we are going to pay. Lounge is indoor and outdoor, cigars and good libations are available. Cigar selections... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Ed R: Thank you very much for taking the time to give us your feedback, we are pleased you will be satisfied with the staff´s service, location and Food & Beverage, appreciate the comment about coffee, we take care to to improve this issue. Hope to see you soon. Best Regards General Manager More

Lebanon, New Jersey
Top Contributor
732 reviews 732 reviews
104 hotel reviews
218 helpful votes 218 helpful votes
4 of 5 stars Reviewed January 29, 2014

One thing I do not understand is why at every hotel in USA you check-in in 30 seconds and check-out even faster [zero] while at hotels outside USA it is a several minute affair. Room here was average. One neat feature - a light in the closet that came up when you open the door. Bad feature - small bathroom... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

morgan 2010: Thank you for staying at our hotel Crowne Plaza Monterrey, your feedback is very valuable and use it to improve, we will work to improve the Check in process, I offer an apology. Hope you soon. More

Basel, Switzerland
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 28, 2013

I went for business and I had a room on the 12th floor. It is considerer somewhat executive. It was a nice and clean room, with everything you need to work in peace. Minibar great. The internet connection was a problem though, as I only had connection in the bathroom which was kind of weird. Try to get a room... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear elmatadorBS: Thanks for sharing your good experience at our hotel, we are pleased that we met your expectations offering you a room with everything you need to work, we offer an apology for the internet service, we hope to provide a better experience on your next visit. Thank you for recommending Crowne Plaza Monterrey, hope you soon. More

Albany, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 5, 2013

I had a reservation 2 weeks in advance, king non smoking, got there and only available room was double and smoking being late I decided to stay a mistake. After settling in I need to do some work, trying to connect to internet was impossible, after complaining at front desk they said they will send an ethernet cable so I... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Monterrey, responded to this review

Dear dh1974, Thank you very much for taking the time to provide us with feedback on your stay. It is unfortunate the Internet service prevented you from having a successful and pleasant stay with us. We take all of the reviews we receive very seriously. We have shared your comments with the staff and we’re confident the necessary adjustments will... More

Winston Salem, North Carolina
Top Contributor
64 reviews 64 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 10, 2013 via mobile

Like Internet service. I asked for a room with good service since I know any room above 3 or 4 is poor. Also PLEASE change the ink cartridge or ribbon on cash register at the resturant . The print is so light you can not read it so how can you leave a tip? Great service at the restaurant so... More

Was this review helpful? Yes
Harndrup, Denmark
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 8, 2013

Stayed there for two nights. Upon arrival they were very busy with a large group, but did check me in fast though. I got a standard room, even though entitled to upgrade with my gold membership. Not so important, but normally you get some benefits from being gold member, like upgrades, fruit etc. The room didn't seem clean and was... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Monterrey, responded to this review

Dear ARYSlagelse, Thank you for your recent stay at our hotel and for sparing your very valuable time to submit a feedback of your experience during the stay with us. I humbly apologize for the inconvenience you had with our internet service and the dissatisfaction our service level has caused you. We endeavor to meet all members' expectations at all... More

Waterloo, Canada
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 3, 2013

Clean room, good location and entertainment . The service was good, nice people very friendly and helpful. I will comeback, Clean room, good location and entertainment . The service was good, nice people very friendly and helpful. I will comeback

Was this review helpful? Yes
Winston Salem, North Carolina
Top Contributor
64 reviews 64 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 12, 2013

If you get a room close to the dining hall it will be noisy. I was lucky and was on the 9th floor. I think the staff is great and the food is good. I will stay there again when in MTY. The gym is nice and the pool is a great addition

Was this review helpful? Yes
Javier R, Manager at Crowne Plaza Monterrey, responded to this review
Google Translation

Agradescemos de antemano sus apreciables comentarios. Son estos los que nos hacen " crecer" como equipo de trabajo. Estamos a... More

Been to Crowne Plaza Monterrey? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Monterrey

Also Known As:
Crowne Plaza Monterrey Hotel
Crowne Plaza Monterrey Hotel Monterrey
Monterrey Crowne Plaza
Address: Avenue Constitucion 300 Oriente, Monterrey 64000, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 78 hotels in Monterrey
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Monterrey 3.5*
Official Description (provided by the hotel):
Crowne Plaza Monterrey, located in the Monterrey Historic Area on Avenida Constitución, in the heart of Monterrey, is just a few minutes from the Mariano Escobedo International Airport and major business centers, as well as the most important museums and entertainment facilities. Our facilities include rooms for conventions with a capacity of up to 1200 people, a business center that is open 24 hours a day, high-speed Internet access in the rooms, our new Sleep Advantage concept, Club Solarium with jacuzzi, indoor heated pool, gym, massage room and sauna. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Orbitz, Travelocity, Booking.com, Priceline, Agoda, Venere, Hotels.com and TripOnline SA so you can book your Crowne Plaza Monterrey reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Crowne Plaza Monterrey, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.