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All 79 Monterrey hotels

Crowne Plaza Monterrey

3.5 of 5 Hotel   |   Avenue Constitucion 300 Oriente, Monterrey 64000, Mexico
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68%
Ranked #15 of 79 hotels in Monterrey
A recent review
5 of 5 stars reviewed 4 weeks ago
ssanchez72 Riverside, California
  • Reviews (128)
  • Photos (35)
  • Amenities
  • Room tips (14)
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128 people have reviewed this hotel

Traveler rating
    34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
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  • Italian first
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  • Spanish first
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English first
Houston, Texas
Top Contributor
179 reviews 179 reviews
45 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The staff here try hard, and I particularly recommend the very helpful Luis the concierge, but the hotel is worn and there are better options both in terms of location and standard of the rooms. I did also like the breakfasts. The problem is that the hotel needs a renovation. The interior despite having a huge atrium is dark and... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear George Y, Thanks for posting your comments about your past experience in our hotel, we are very sorry not meet your expectations, we do the best to keep clean and updated facilities. Thank you for your feedback, help us improve. General Manager More

Riverside, California
Contributor
20 reviews 20 reviews
11 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

My travel agent made a mistake and booked a day after my arrival, not a problem even the hotel was booked the placed me in a smoking room for a night and honestly it didn't smell like smoke at all, great job. Next day my room was available. Both rooms outstanding maintenance, no mold in bathrooms at all! super clean.... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear ssanchez72: Thanks for posting your experiance on your last visit to our Crowne Plaza Monterrey, I'm glad to know that we meet your Service and Facilities expectations. Best Regards More

Mexico City, Mexico
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 19, 2014

I must say that the hotel has seen its better days and the rooms we saw really need some updates. The good and definitely best thing was the food. The breakfast buffet was incredible and you could get more or less whatever you want. Sundays there is some kind of special gigantic lunch buffet and I would definitely eat here... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear mab333, thank you very much for sharing your opnion about your visit to our hotel, we are pleased to have met your expectations, the chef is happy to know your opinion about our buffets. Thanks for recommending More

Springfield, Massachusetts
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 7, 2014

Went there on business. Good hotel, close to local market, would not walk around at night. There as a Federal officer posted near the hotel. The food at the Plaza was good. They had some nice entertainment at night.

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Daer Fortguy1415 Thanks for letting us know your opinion about your last stay in our hotel Crowne Plaza Monterrey, we are pleased to know that we met your service expectations. Thanks for recommending General Manager More

New York City, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 21, 2014

On my arrival to my floor I noticed large stains on the hallway carpet. The room was shabby with old worn furniture and a torn chair. Again the room rug had stains and the AC system was old and did not adequately cool the room for 24 hours. It didnt take long to notice there was no usable wifi signal... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Monterrey, responded to this review

Dear Michael C, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on the room condition particularly... More

Seattle, Washington
Top Contributor
108 reviews 108 reviews
18 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed March 10, 2014 via mobile

Spent two nights at the crown plaza. It was in a great location to downtown sights. The staff at the front desk was a bit cold, but that might be because they did not speak English very well and my Spanish was terrible. The room was big. The bed and bathroom was ok, but not as nice as other crown... More

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MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Mataturider Thank you very much for choosing our Crowne Plaza Monterrey hotel , we are pleased to know that we meet your facilities and service expectations, we feel sorry that front desk staff did not do their best, I offer an apology. Your feedback is valuable and helps us improve, thank you for your preference. GM More

Bowling Green, Kentucky
Contributor
13 reviews 13 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2014

Overall condition, friendliness and location are very good. The breakfast is OK, but would prefer free morning coffee in reception area. However with coffee shop it might be understandable that there is no free coffee - perhaps should upgrade coffee selections if we are going to pay. Lounge is indoor and outdoor, cigars and good libations are available. Cigar selections... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Ed R: Thank you very much for taking the time to give us your feedback, we are pleased you will be satisfied with the staff´s service, location and Food & Beverage, appreciate the comment about coffee, we take care to to improve this issue. Hope to see you soon. Best Regards General Manager More

Lebanon, New Jersey
Top Contributor
761 reviews 761 reviews
104 hotel reviews
247 helpful votes 247 helpful votes
4 of 5 stars Reviewed January 29, 2014

One thing I do not understand is why at every hotel in USA you check-in in 30 seconds and check-out even faster [zero] while at hotels outside USA it is a several minute affair. Room here was average. One neat feature - a light in the closet that came up when you open the door. Bad feature - small bathroom... More

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MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

morgan 2010: Thank you for staying at our hotel Crowne Plaza Monterrey, your feedback is very valuable and use it to improve, we will work to improve the Check in process, I offer an apology. Hope you soon. More

Basel, Switzerland
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 28, 2013

I went for business and I had a room on the 12th floor. It is considerer somewhat executive. It was a nice and clean room, with everything you need to work in peace. Minibar great. The internet connection was a problem though, as I only had connection in the bathroom which was kind of weird. Try to get a room... More

Was this review helpful? Yes
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review

Dear elmatadorBS: Thanks for sharing your good experience at our hotel, we are pleased that we met your expectations offering you a room with everything you need to work, we offer an apology for the internet service, we hope to provide a better experience on your next visit. Thank you for recommending Crowne Plaza Monterrey, hope you soon. More

Albany, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 5, 2013

I had a reservation 2 weeks in advance, king non smoking, got there and only available room was double and smoking being late I decided to stay a mistake. After settling in I need to do some work, trying to connect to internet was impossible, after complaining at front desk they said they will send an ethernet cable so I... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Monterrey, responded to this review

Dear dh1974, Thank you very much for taking the time to provide us with feedback on your stay. It is unfortunate the Internet service prevented you from having a successful and pleasant stay with us. We take all of the reviews we receive very seriously. We have shared your comments with the staff and we’re confident the necessary adjustments will... More

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Additional Information about Crowne Plaza Monterrey

Address: Avenue Constitucion 300 Oriente, Monterrey 64000, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Monterrey 3.5*
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Also Known As:
Crowne Plaza Monterrey Hotel Monterrey
Monterrey Crowne Plaza

35 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza Monterrey, located in the Monterrey Historic Area on Avenida Constitución, in the heart of Monterrey, is just a few minutes from the Mariano Escobedo International Airport and major business centers, as well as the most important museums and entertainment facilities. Our facilities include rooms for conventions with a capacity of up to 1200 people, a business center that is open 24 hours a day, high-speed Internet access in the rooms, our new Sleep Advantage concept, Club Solarium with jacuzzi, indoor heated pool, gym, massage room and sauna. ... more   less 
Number of rooms
403

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